TV Bed Bewertungen 

amazing company just moved in to new build address not showing they still sorted it got the bed to me when other company refused to deliver also i had build problem could not get lights to work not their fault but face timed me went through it all got bed set up very greatful highly recommend them

Absolutely love our Capella Ottoman TV Bed in Pebble Stone. It looks great, feels really well made, and we’re very happy with the quality.

What really stood out for us was the customer service. The team were so friendly and helpful on the phone and made everything really easy. It’s always nice to deal with a company that genuinely takes the time to help.

Really pleased with the whole experience and would definitely recommend.

Lovely company! Great communication, TV bed was perfect and easy to put together, great quality, Delivery service was quick, great customer service 5star service, thank you :)

Cannot believe a year on, I am still chasing this company to repair the bed they installed poorly. Left us with a huge rip in the bed and multiple stains. Please see my previous reviews. Been told multiple times my part for repair was ordered and will be with me in a couple of weeks… ITS BEEN OVER A YEAR!! At this point, a gesture of good will from the company will repair the stress they have caused, seeing as this make believe part is clearly not arriving! A year of waiting, what an absolute joke - con artists! Would not recommend this company to anyone. Paid over £1000+ for a bed - you expect a better service. AVOID AVOID AVOID.

Customer service was great, delivery was great and quality of the bed was fantastic. No issues at all. Its perfect for my bedroom. Would definitely recommend!

I am incredibly impressed with TV Bed for many different reasons. Firstly, the quality of the bed is absolutely gorgeous!! Feels like I’m in a fancy hotel bed every night…amazing. Secondly, I had a couple of issues and Rob spoke me through exactly how to fix it (small remote control problem) on the phone, was super patient and then called me back a couple of hours later to check everything was okay. For me, the service that comes with the furniture you buy is so important, especially if you have any problems. I felt Rob went above and beyond to ensure I was satisfied. I still have one issue I want to resolve with them and I was contacted over the weekend to let me know that I would be called on Monday by Rob. Top quality equipment, top quality service. Technology doesn’t always work first time, but knowing you have a team ready to help makes it worth coming to this company for your TV Bed.

Superb product great service
Installation brilliant
Luv my tv bed

Will definitely be ordering again sometime in the future as the bed is brilliant and had no issues whatsoever.

To make things even better they give you a curtesy call a little while after having the bed to make sure everything is all well and good.

Great service from TV bed, was a wee delay with delivery but well worth the wait. Had a hiccup with one of the switches which was quickly rectified..thank you Maddison and Alex. We love tv bed and wish we had bought one sooner. Keep up the good work TVBed ⭐️⭐️⭐️⭐️⭐️ from us x

We recently purchased a TV bed and have been totally disappointed in it and the service we’ve received. The plank of wood that the tv sits on split in half when we initially raised it, it appears it got caught on the internal speaker for the bed which is sticking out. We’ve managed to mount our tv on it in the interim however the tv doesn’t go up and down smoothly due to speaker kicking out. The sound on the bed is also not working properly, the remote appears to be controlling the volume but does nothing and requires us to continuously turn it off at the mains to restart it. Last week we were startled out of bed when trying to put the tv on by this enormous booming sound coming from the bed speaker which continued until we switched the bed off at the mains. Having contacted tvbed, they advised the supplier would be in touch within 5 days which never happened. After chasing, the supplier finally got in touch to advise they would send someone out but had no appointments for several weeks and also the plinth of wood that needs replacing is out of stock with no ETA to get this back in. I’m now left waiting for a response from TVbed having chased again this morning. Overall extremely disappointed, I understand that issues / faults can occur but the resolution is completely unacceptable.

After an initial problem with a courier I called Tvbed uk directly. The person I dealt with was extremely helpful and arranged delivery of my tvbed via a different courier at a cost to them. The service from them was brilliant. I can’t fault them .Classy company.

Lovely store very helpful staff who spend time with you making sure you buy what you need rather than what you want. They helped us take into account space for our bed and ruled out the ones that were beautiful but not practical, which made the buying process a great experience. The bed we chose was delivered and put together in an hour and it looks exactly like it did in the store when we picked it. Very pleased with the tv bed and glad we stumbled across these guys we ended up getting a king and a single for less than what the king size would have cost from the bigger high street stores.

I couldn’t be happier with our purchase! From start to finish, the experience was topnotch. The bed frame itself is exceptional quality, sturdy, stylish, and amazingly comfortable. The TV lift mechanism is super smooth, quiet, and works like a charm.
Customer service was fantastic throughout, and the delivery team arrived right on schedule, setting everything up effortlessly. It has completely transformed our bedroom into the ultimate cozy setup. If you’re thinking about getting a TV bed, don't hesitate—this company delivers on every front!

Ordered from TV beds and the bed came next day delivery. The bed itself is fantastic quality and easy to put together. By far the best bed I've ever had. Ordering was simple and I was contacted the following morning with my delivery slot which was then delivered on time. Will definitely use again

We bought 2 capella ottomans in pebble stone small double with mattress and 43” Hisense TVs. Got them online with ease, also had follow up calls from store to make sure we had got all we wanted and confirming delivery date and time. Delivered and installed with great care. The guys were super efficient and careful and the beds are very very good quality. I would definitely recommend to anyone looking for the luxury of laying in a bed this nice and watching the tv rise out and retreat back in with ease to go check them out. Very pleased.

My tv bed remote control stopped working and Russell spent time to explain the re-pairing process and emailed me the relevant instructions. Unfortunately this didn’t fix the issue long term so a replacement remote was sent out immediately.
Great bed, fantastic service from a company who really seem to care about their customers!

Found this company via internet and took a chance. Honestly could not be happier, from the communication prior to delivery all the way through delivery plus aftercare courtesy call from them they could not of been better . The bed is great quality the TV mechanism and cabling works perfectly, really easy to assemble. I would not hesitate to use them again and will gladly recommend them to my friends and family . Top service and top product , very happy customer .

Extremely disappointing experience – think twice before ordering.

I feel I have to share our experience with TV Bed because, although we are finally happy with the replacement bed, the customer service we received throughout the process was extremely disappointing.

We ordered our bed on 5th July, and it was delivered on 15th July. Unfortunately, it arrived damaged. The frame did not line up with the holes and did not sit properly on the supports, and the TV lift was also damaged, with the wood where the TV sits completely split.

I contacted customer service the following day and, despite sending clear photographs of the damage and faulty components, I was initially made to feel as though the problems were due to user error. I found this particularly frustrating when the damage and faulty frame was clearly visible in the photographs.

What followed was weeks of chasing, emails and phone calls just to get the situation resolved.

At one point I spoke to someone who told me they weren’t customer service and were actually in sales, and that I would need to email the admin team. I eventually spoke to someone else who suggested changing to a different bed, which I was happy to do.

Then, three days later, I received an email asking me for an extra £90 to honour the replacement. Considering we had received a damaged bed through no fault of our own, I found this extremely frustrating. I declined, went back and forth with them, and eventually they agreed to honour the swap without the additional payment.

I then heard nothing for another week and had to chase again.

One person I dealt with, Rob deserves some credit. He genuinely seemed like he was trying to help and told me he would try to get the replacement treated as an urgent delivery. Unfortunately, it felt like Rob was trying to resolve the problem, but the company itself simply wasn’t showing the same level of urgency or care.

And this is where the biggest issue lies:

The bed came in four extremely large boxes, which took up a huge amount of space in our house. We had only just moved into our new home and were already trying to get everything organised, and instead we had four enormous boxes containing a damaged bed sitting around our house for three weeks.

I repeatedly explained this to TV Bed. I made it clear that we were storing their damaged goods and that the boxes were taking up a substantial amount of space in our home.

Despite this, it never felt like they understood or cared about the inconvenience they were causing us.

Eventually, I was given 5th August as the collection and replacement date — a full month after we originally placed the order. When I questioned this, I was told it was the earliest date available.

I even went as far as writing directly to the CEO to explain the situation and the experience we were having, I never received a response.

For me, that really summed up the whole experience. We had spent a significant amount of money with the company, received a damaged product, and were then left with four huge boxes taking over our home for three weeks. while having to repeatedly chase them for updates.

The damaged product itself is one thing — mistakes can happen.
It’s how a company deals with those mistakes that matters,
Unfortunately, we didn’t feel valued as customers at any point during this process.

To be completely fair, we do like the replacement bed and Rob did appear to genuinely try to help.
But the overall experience was so unnecessarily stressful and frustrating that it has completely changed my opinion of the company.

After spending a significant amount of money, I expected much better communication, urgency and customer service.

Based on our experience, I would strongly recommend thinking twice before ordering from TV Bed. The bed itself may be good, but if something goes wrong, our experience suggests you may have a very difficult time getting it resolved.

Worse experience ever, 2 weeks waiting for the tv bed and in the end the delivery was given to a third party company who did not even contact me yet. I took a day off not paid from my job and I will not receive anything. Still I don’t know how the bed will be but I advise everyone to avoid this company because they are not professional.

Fantastic company. Easily ordered, fast delivery and then to top it off a great product! Such a sturdy and well made bed. Was just getting this for our son but we were so impressed with the quality we are now getting them in the other bedrooms.