I had a really helpful and friendly call with Itumeleng to assist me to set up a new account with Trooli. He was knowledgeable and professional and able to make the process straightforward while answe... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Everything was clearly explained from initial contact to the civil work and then the installation by Shaun and Darren. They talked me through the job and expertly completed it with no issues. Well don... Mehr ansehen
Having previously expressed an interest in switching to Trooli, I received a call this morning from a charming representative of your company, Bel. I was unable to talk at the time so between Bel and... Mehr ansehen
After 2 weeks of getting nowhere with Sky and after only 30 minutes talking to Conner from Trooli and arranging full Fibre installation I feel refreshed and so pleased I changed my supplier. He w... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Vom Unternehmen geschrieben
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Kontaktinformationen
18 Kings Hill Avenue, ME19 4AE, West Malling, Vereinigtes Königreich
- 03333446601
- sales@trooli.com
- www.trooli.com
Check Your Coverage
4,6
Hervorragend
6850 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Engineer turned up on time
Engineer turned up on time, took great care with our property and didn't make a mess. He cleaned up as he went in. Only had Fibre for a week and it seems to be working fine. So no issues, happy chappy
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Nigel,
Thank you for your review! We're pleased to hear your installation went smoothly and that our engineer took great care to leave your property clean and tidy.
It's great to know you're already enjoying your fibre connection. We hope it continues to serve you well!
Best,
Ati
Excellent service
Excellent service easy to deal with clear and precise very happy customer service great easy to contact
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Emma,
Thank you for your lovely feedback! We're delighted to hear you found our service clear, straightforward and easy to access. We really appreciate you taking the time to share your experience.
Best,
Ati
ITU was very helpful
ITU was very helpful explaining the process to make my new broadband connection. Although I arranged a phone call from him that I was unable to take, I eventually spoke to him, he phoned me back. Excellent service
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Peter,
Thanks for your review! It's great to hear Itu was able to support you through the setup process and make sure you had all the information you needed. We'll be sure to share your kind feedback with him.
Best,
Ati
Great service
Great service. Shadai was excellent and gave great advice. Matched prices with a competitive company. Highly recommend Trooli.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Moomin,
Thank you for your review! We're delighted to hear Shadai provided excellent advice and helped find the right option for you. We'll be sure to pass your kind words on.
Thank you for recommending Trooli!
Best,
Ati
Had a friendly and helpful call with Connor at Trooli
Had a friendly and helpful call with Connor who helped get us set up with Trooli. I'm 76, disabled and about as untechnical as you can be. Connor helped me find a package that saved us significant money compared to what we'd been paying our previous broadband supplier. Cannot recommend too highly.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi,
Thank you for your wonderful feedback! We're delighted to hear Connor made the process simple and easy to understand, helping you find a package that suited your needs while saving money.
We'll be sure to share your kind words with him, and we hope you enjoy your Trooli service.
Best,
Ati
Thank you Sacha, you have renewed my faith in tele-sales.
Recently, I received a cold call from a third party trying to sell their broadband. During the conversation and without my knowledge they trigged something which resulted in me receiving a notification from my current supplier (Trooli) that I wanted to cancel my existing contract.
Least to say I was not impressed. I contacted Trooli and explained the situation to Sacha who reassured me that my contract would not be cancelled. I was then advised when my contract was due to expire and the options available to me should I wish to continue. Sacha being very knowledgable and professional I did not hesitate to renew.
Thank you Sacha, you have renewed my faith in tele-sales.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi JR,
Thank you for sharing your experience. We're pleased to hear Sacha was able to provide reassurance, explain your options clearly and help make the renewal process straightforward.
We'll be sure to pass your kind words on to Sacha. Thank you for choosing to stay with Trooli!
Best,
Ati
Have been with trooli for about 2 years…
Have been with trooli for about 2 years and had nothing but issues with our Internet. I have complained multiple times over the phone and via email with most emails being ignored.
Their customer service and support is non existent, also their modem signal strength is severely lacking compared to say BT, EE or Virgin.
The Internet did work but there were constant problems with it dropping out and resetting.
Honestly I cannot recommend at all.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Jon,
Thank you for taking the time to share your feedback. We take comments like yours seriously and would like the opportunity to look into the issues you've experienced.
Please contact our Customer Support team so we can investigate your connection and review your previous enquiries. We want to ensure your concerns are properly addressed.
Best,
Ati
I was going to swap providers as I’d…
I was going to swap providers as I’d found a better deal, however after dealing with Amy she was able to match that so I decided to stay as the only times I’ve needed engineers to visit they have been out the next day and on both occasions explained and fixed the issue quickly
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi,
Thank you for sharing your experience! We're pleased to hear Amy was able to help find the right option for you and that you've chosen to continue with Trooli.
It's great to know our engineers have been quick to respond and resolve any issues when you've needed support.
Best,
Ati
Excellent Customer Service from Mikyle…
Excellent Customer Service from Mikyle M. He made everything very clear, was patient and kind. I'm really looking forward to being with Trooli broadband.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Sarah,
Thank you for your lovely feedback! We're pleased to hear Mikyle provided clear and patient support, making the process easy and reassuring.
We hope you enjoy your new Trooli broadband service!
Best,
Ati
Great experience with Connor today
Great experience with Connor today. Managed to find an installation date the same week, and couldn't be more helpful!
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Karen,
Thanks for sharing your experience! It's great to hear Connor made the process simple and helped get your installation arranged so quickly.
We'll make sure your feedback is shared with him.
Best,
Ati
Brilliant help from Shaun
Brilliant help from Shaun, quickly fixed the problem!
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi WS,
Thank you for your feedback! We're pleased to hear Shaun was able to resolve the issue quickly and provide such helpful support.
We'll be sure to share your kind words with him.
Best,
Ati
Lovely girl Aphiwe
Lovely girl Aphiwe, in the Durban SA call center. She was very helpful and friendly.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Lawrence,
Thank you for your review! We're delighted to hear Aphiwe provided such friendly and helpful support. We'll make sure your kind words are passed on to her.
Best,
Ati
Rang Connor Wise back today following…
Rang Connor Wise back today following up from my previous call about getting my broadband setup at my new address.
He went through the whole process from start to finish and answered all my questions. He was very helpful indeed
Thanks Connor.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Dean,
Thank you for your feedback! We're pleased to hear Connor provided thorough support and guided you through the process, answering all your questions along the way.
We'll be sure to share your thanks with him.
Best,
Ati
I cannot comment on the service yet but…
I cannot comment on the service yet but the salesperson Itu was brilliant./
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Teresa,
Thank you for taking the time to leave a review! It's wonderful to hear Itu provided such excellent service and made the sign-up process a positive experience.
We appreciate your feedback and look forward to welcoming you to Trooli.
Best,
Ati
Shaun
Shaun, was friendly and helpful fixed the problem with no hassle. An asset to the company
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Ewan,
Thank you for your kind words! We're pleased to hear Shaun resolved the issue quickly and provided such friendly, helpful service. We'll be sure to pass your feedback on to him.
Best,
Ati
Shaun did a great job installing trooli…
Shaun did a great job installing trooli for me and did it quickly and professionally! ⭐️⭐️⭐️⭐️⭐️
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi C Robertson,
Thank you for your review! We're delighted to hear Shaun provided a quick and professional installation. We'll be sure to share your fantastic feedback with him.
Best,
Ati
Shaun couldn’t have been more helpful…
Shaun couldn’t have been more helpful during the installation. Went above and beyond and the internet connection is top drawer!
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi G McLean,
Thank you for your fantastic review! We're delighted to hear Shaun went above and beyond during your installation and that you're enjoying your new connection.
We'll make sure your kind words are passed on to him.
Best,
Ati
Blisteringly fast Broadband at Cost Effective Prices
I recently migrated to Trooli broadband from my existing supplier, BT, with the result that I now have a data service that runs over twenty times faster than before for just over half the price! The installation process was painless and very professionally managed by engineer, Archie, with the fibre laid in to my home and the router up and working inside two hours - I was highly impressed with the entire process. Reliability has been 100% at speeds of over 900Mbps for the first week of operation. My only regret is not having made the move two years ago when Trooli first came to my area - highly recommend!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Jon,
Thank you for your fantastic review! We're delighted to hear your move to Trooli has delivered such a big improvement in speed and value. It's great to know Archie provided a smooth and professional installation experience too.
We're thrilled you're enjoying your new connection and appreciate the recommendation!
Best,
Ati
Initital sign up call with Trooli after web enqiry
Itu was not pushy- He was polite, cheerful, and patient, talking at a good speed and answering all my questions, ensuring I was happy at every stage of the discussion. A great start to my experience with a new provider.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Bev,
Thank you for taking the time to share your experience. It's great to hear Itu provided a friendly and relaxed service, taking the time to answer your questions and make sure you felt confident with your choice.
We'll pass on your kind words to him.
Best,
Ati
A great service and fast connection
A great service and fast connection. Dealt with Connor for the purchasing and contract, who was very helpful. The engineer who carried out the install, was great and had the system up and running very quickly
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Trooli
Hi Ian,
Thank you for your great feedback! We're delighted to hear Connor and our installation team made the process smooth and that you're enjoying your fast new connection.
We'll be sure to pass your kind words on.
Best,
Ati
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