troocost.com Bewertungen 640

Joanne manages our account and has dealt with any teething issues most efficiently and effectively. We have found Joanne and her team to be responsive to communication and attentive to our needs and are very happy with their service

Always available to help. We have had many complicated issues with our tender and Troo and its employees have been instrumental in getting these resolved especially Louise Richardson. Would definitely recommend

Ashleigh was professional, personable, and responsive to all of my questions. Thank you for your help.

Aaron Lee from CLA Energy Services is a true professional. Really helpful and nothing is too much trouble for him!! highly recommend!!

Trustworthy and reliable, responded to queries quickly and efficiently through the duration of our electricity contracts.

We had a problem with our new electricity supplier Corona Energy, I asked Kim Thorby to look into it, and they raised a credit and a new invoice, unfortunately, the new invoice was again in error, but this was not Kym’s fault, Corona seem to have a problem with their systems

Aaron Lee, CLA Energy Services called proactively following a couple of account queries regarding new electricity accounts. Very helpful and thorough and making good progress. Thanks!

I dealt with Kym Thorby and Sean Gleason, who have both been professional, thorough and quick to respond.

Kym Thorby was very helpful sorting out the problems with our British Gas account.

It was like the first time I tried sliced bread, Absolutely amazing so easy to use, It was all done for me within a few house and the deal was done.

Friendly, helpful, Fair and Transparent

I'm now set up with a fair pricing structure the new rates have no daily standing charge, so I’ll only pay for the energy I use, which is exactly what I’ve been looking for.

WELL DONE Ashleigh and Jenna.
Bars of chocolate all round.
Thanks Ladies 😊

Quite honestly, I did not have to do anything. TROo picked up the baton and ran with it. Always kept me informed and delivered the job. This is how service should be.

Aaron Les from CLA Energy Services was excellent.
He was very attentive and helped us to sort out our problems.

Jack Carlisle works to make a smooth transition for all new business we provide. Responsive and friendly.

A special shout out to our Key Account Manager Kym Thorby who has gone above and beyond offering help and support with some stressful issues covering a number of meters within the group. Would not hesitate to recommend Kym or Troo as a business energy broker.

When I emailed Troocost, Kym Thorby was very helpful with my requests to close the account. Kym was also very quick to respond to the emails.
The whole experience was very easy to deal with.

As a small family business we are approached by a Troocost employee. He offered us a flexible base rate deal which would always be the lowest available. This was not true and said to get us to sign up. Once the contract started we notice our rate was fixed and a lot more expensive. In total we are now paying £400 per week extra. We raised our issue with Troocost who confirmed this employee has now left the company. After weeks of investigation they said there is nothing they can or are prepared to do. From my experience KEEP AWAY from this company.

excellent service, follow up service is 1st class and attention to detail makes them stand out.

We’ve had an outstanding experience working with Troo. From the outset, their team was professional, knowledgeable, and incredibly responsive. They took the time to understand our specific needs and worked hard to secure a contract that offered excellent value for money.

What really stood out was the level of customer service by Ashleigh and Johnny, clear communication, honest advice, and a genuine commitment to helping us make informed decisions. They handled everything from market comparisons to contract management with efficiency, making the whole process smooth and stress-free.

Thanks to their expertise, we’ve not only saved on our energy costs but also gained confidence that we’re in capable hands going forward. Highly recommended for any business looking for a reliable and proactive electricity broker.

Belthorn Academy Primary School

I spoke to Ashleigh after sending her an email to help with 1 of our client's electricity renewal. Ashleigh was friendly and polite and got straight onto getting prices for us. She kept me informed of the process and put me in contact with her senior pricing specialist Jonny. He went through the details and offered me an excellent deal which in the long run will save my client a lot of money during the fixed term of the contract. Highly recommend.