Travelation Bewertungen 

If you are reading this wondering whether to book with this company, I warn you like many others, don’t do it. There is a reason for why many people are disgruntled with the service. To cut a long story short, this company has been an absolute pain regarding refunding my money after I complied with all their T’s and C’s and now after doing everything I got sent 2 emails with differing refund payments which makes no sense after being made to wait 4 months for a simple response.
I’m not completely mad at them as I failed to do my due diligence and thoroughly check them out. All I’m hoping to do is help some poor soul from not making the same mistake I did and do business with them.
If you’re reading this and considering to do business with this company, save your money and headache by staying clear from them. I’m just trying to help someone not deal with issues down the line.

P.S: It’s getting towards 6months with the promise of money refund in the next 2weeks.

Simply yours,
Concerned customer

Horrible coordination.
They scheduled my flights to coordinate so I would have about 30 minutes to get from one end of the air port to the other, which is possible, however my initial flight was delayed in arriving which caused me to miss the connection flight.
In addition to that failed coordination, when I requested a refund for their failed coordination, I was told that all the flights were on time, which I can personally account that they were NOT.
I for one, will never be using this service again and I urge others to take this review in consideration before doing so.
Thank you for your time.

This is a group of people from India scamming people! All they want is your personal information along with your credit card number. They might buy a ticket 🎫 for you one way but be ready for the surprise for the way back ticket. There won’t be any!! The moFos will leave you stranded in an airport! Then good luck calling them for a refund. They will hang up on your face. I really hope they mess with the wrong person and they get theirs!!! These people should not exist in the world! DO NOT USE TRAVELERS HELP DESK! THEY ARE PROFESSIONAL SCAMMERS! P.O.S. People!

ESTAAAAAFAAAAAADORESSSSS AQUI Señores no compre nada ,nada. Scamerrrrr.

Most of the reviews that I found are old. Maybe they improved after that...
I booked my ticket from Amsterdam to Bangkok vv. recently and everything went smoothly....

This company's customer service provided me with wrongful information. They sold me an extension of one year to postpone my travel after the covid19 pandemic, because I was unable to travel to the US and to use the tickets that I bought in 2020 (the border of my country being closed, it was impossible to do it). This company asked me for a huge sum of money for an en extension. It turns out that what I was sold was not true: I lost my ticket, they refused to refund me the money that I paid for a non-existant credit. In other words: I got scammed.

I haven't even started the journey yet and already they have added charges to our tickets for changes made by the airlines, saying we have to pay additional fees. On the most recent change, we now have to pay for new taxes or our changed flights cannot be accepted--taxes even though the flight changed by 30 minutes and the far didn't change at all. I simply don't understand what is going on. The story always changes. There is no evidence or clarity to the explanation. There is no receipt. There is no demonstration of the change of fares. You just have to take their word for everythign and they demand these fees every 2-3 months until you are traveling (well, I don't know that for sure because I haven't even started the journey yet). Having read these reviews, I now feel that if I cancel I can't even get the credit on the airline. KAYAK needs to cut this company from their sellers as that is how I found them, too. I'll be reaching out to KAYAK and the airlines, who owe it to clients to sell to REPUTABLE travel agencies.

Es el servicio mas HORRIBLE con el que he tratado, hace mas de un mes que estoy tratando de que me devuelvan mi dinero por un viaje que se cancelo cada vez que llamo y nombro la palabra reembolso me cortan la llamada de estas situaciones tuve millones son un desastre. SON UNOS ESTAFADORES SON EL PEOR SERVICIO DE ESTADOS UNIDOS.

Zero stars should be an option. Bunch of scammers. Claiming they will refund and saying they will escalate claims, meanwhile almost two years later no refund, just auto responses that my claim has been escalated and will be looked into.

Worst company to deal with.

I booked my tickets via Aeroflot airline using Travelerhelpdesk but had to cancel the flight in the last minute. The tickets were non-refundable but Travelhelpdesk offered an option to pay extra $320 to keep the ticket credit available for future trips and issued the 'future credit' amounting to USD 413 per passanger.

However, when I called them to book a new ticket (which costs $293 on the airline website) using my 'future credit', they told me to pay $254 more to cover the 'fare change' fee and the rebooking fee. It's nonsense!

This is literally the worst "agency" on the face of the planet. I have never been so horrified by the disrespect, the deceitfulness, the absolute scum of the earth I have had to deal with through this. DO NOT, I REPEAT, DO NOT LET THEM GET AHOLD OF YOUR MONEY.

They will scam you at every turn, and their policies change every moment...one second they are saying the airline doesn't allow them to do certain things, and the next they say it's an internal policy. ALL LIARS.

They advertise through kayak, which is how I found them...little did I know they would leave me in a situation where my brother is stranded because of COVID and then only offer the solutions of a credit (WITH THEM...HELL NO) for a quarter of the price of the fare, or spend 6x as much on a new ticket.

I don't know where this company is located, but there is nothing more terrifying than being overseas in a foreign country where you don't speak the language and this good ole American company leaves you stranded.

Do not recommend, better to buy directly from Air Canada or other airline. Travelerhelpdesk will make sure they take your money for any change.
Every change will cost you minimum 100$-200$ usd per person unless you ask for a discount and the manager offers 50$ off the scam fare change fee given (even though its covid period and airlines waived fees). They say the fare difference is covered by their travel insurance offered, but read the insurance fine print and it states that it is not covered under government travel restrictions.
Anyway, never again, you may pay a bit more by booking with Air Canada directly but if you need to cancel or change, you are sure they will act with professionalism.
Update:
After writting this review, a manager from Travelerhelpdesk did a good job and reimbursed the charges. I appreciated the effort.

It is the worst agency that sells plane travel terrible service they ignore your calls( TravelerHelpDesk) first time never again

- Used a 3rd party system to search and purchase Spirit Airline tickets on 6/26/2021, for travel on 12/5/2021
- Don't recall if it was Expedia, Kayak or which 3rd party. Either way, did not purchase tickets directly through Spirit - ended up purchasing through travelerhelpdesk.com
- Spirit canceled flight due to covid. I was not notified by Spirit or travelhelpdesk.com
- Happened to check the tickets 11/10/2021 to find flight canceled
- Called travelerhelpdesk.com. They said I had to use credit in 30 days, or decide immediately if I would take a partial refund. Took the refund. I have a document indicating a partial refund from travelerhelpdesk.com
- I called Spirit. They said since they cancelled the flight, they issued a full refund to travelerhelpdesk.com on 11/10/2021
- Communicated to TravelerHelpDesk again and they say they don't charge for their services. I told them they already got the full refund from Spirit.
- I have made calls to travelerhelpdesk.com and been hung up on almost 1/2 the time
- Finally talked to supervisor and supposedly he put in a request to accounting dept to issue refund
- They say they will issue the refund, but it's 12/13/2021 and it has not come yet. Supposedly 12/15/2021
- Even if I do get the refund, these people are deceptive, manipulative and fraudulent. This is absolutely the worst group I have ever dealt with for travel.
- No airline or 3rd party should EVER contract with this company.
- On doing research, I read there is an umbrella company that runs multiple of these outfits.
- Bottom line - do not ever buy tickets through a 3rd party unless you are willing to accept this behavior - go directly to the airlines.
- Filed a complaint with Spirit Airlines
- I believe TravelerHelpDesk sits on customer’s money deceptively to get interest. I believe they would never issue the refund without harassment

THE WORST!! They lie to you on the phone. It was a terrible experience it is so sad there are companies like this that exist.

I actually had a good experience with Travelerhelpdesk.com
I booked a flight in a rush after a family emergency before doing the research I usually do on companies I have not used before. After booking the flight through Travelerhelpdesk (THD) - (who had the best prices by over $100), I looked them up and saw scathing reviews on multiple websites and forums. I thought I had been scammed. I called my credit card company, but they could not do anything because the charge had not gone through yet. I then booked directly with the airline for the same flight, but much higher price because I needed to get on that flight. I also called the airline regarding the THD booking, and they confirmed that a reservation hold had been placed, but no payment had been made. I planned to dispute the charges from THD with my credit card company when they came through, or when THD called me the next day to tell me the prices had gone up and they were not able to lock in my flight. However, my flight was ticketed through THD, as verified by a call to the airlines, and I was able to cancel the flight I booked directly through the airlines.
So in my case, THD got me the best deal, and they were very professional and helpful over the phone the two times I called.

Maybe I got lucky, or they are trying to change their reputation.

The worst company ever. Do not buy from them ever. I repeat DO NOT BUY FROM THEM! I had purchased a ticket costing up to $1500, but the flight got cancelled due to covid. The airlines were not flying and I explained the situation to them. I was not given an email or notification of the cancelled flight and ended up having to call up multiple companies. The staff on call were rude, distrustful and did not offer any assistance proceeding to just hang up on me and not giving a refund. Never have i ever dealt with a company this unprofessional. Straight up a scam company and surprised they have not been flagged for fraudulent claims. If I could give 0/5 I would......

TravelerHelpDesk is one of the worst travel agency, telling lie to their customer, they are scam

This is the worst company to work with they just charge a lot of money I cancelled ok time and they haven't refund my money. The customer service is just horrible

"travelerhelpdesk" does scam the customer. They always give wrong and fraudulent information.