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Everyone be careful this company no good stole our money they give me fake ticket today 08/08/2022 plus i lost my flight and no one is good and no one served me very bad service im going to sue them and i will take them to court

Unfortunately, we did not read the reviews before we purchased tickets in 2020 prior to the pandemic. The pandemic hit and Air France stated that we had a year to use the tickets. Prior to the expiration date we contacted THD and paid an additional $100+ to extend the credit. It's now 2022 and when we attempted to use the credit, we discovered that the price of the airfare increased so we paid the difference. The first red flag came when I asked for a breakout of the taxes and fees (the tickets were $452 more than what Air France charged on their website). Vivian failed to break down the fees and taxes more than to say that the airfare was $501 and the taxes and fees were $1,057 (second red flag). In all my years of travel, I never paid twice as much in fees and taxes than the actual airfare. To make matters worse, the tickets are still "in-process" two days later, and when I called and spoke to a different agent, I was told that they should be confirmed by Monday (four days later), because Air France is not open on the weekend. Really?? One day later I received another email from Vivian stating that Air France rejected the credit because it had expired. I sent them their email we’re it stated that the credit was good until the end of the year. I’m not confident that I will ever see my money In the meantime, I'm currently in the process of disputing the charge with my bank and submitting a formal complaint to the Better Business Bureau. Bottom line, just as the vast majority of the previous reviews have stated, this is a scam outfit, and should be avoided at all costs.

Me estafaron, poner denuncia en: reportefraude.ftc.gov
entre mas denuncias mas solucion dan

I initially contacted this company because someone made a flight reservation for me that had to be canceled given that the company did not respond in time and I had to buy another flight ticket. When I asked to use my travel voucher they contacted me and said I had to pay more money on top of the voucher I already had, which was definitely more than if I had bought the ticket directly from the airline, but I wanted to use the voucher, so I went ahead and pay the extra money. 10 days later, I receive an email from the person who I had been in contact with, Davina, saying that the flight reservation was not booked and the airline had just informed her. She wanted me to pay $200 if I wanted to keep that reservation given that prices had gone up (of course, 10 days had already happened) or I could change the reservation to a different day and only pay $100 more. I asked her to refund the money I had initially paid when I use the voucher and she said I will receive an email confirmation in 15minutes and a refund in 10 days. I am still waiting for the email confirmation even though I have emailed her several times asking for it and of course I am still waiting for my money...

I hope this helps some of you. If you have been scammed by this company or SmartFares.com, make sure you do not complete the cancellation process. They will charge you and deduct "fees" at an exorbitant rate. File a complaint with Better Business Bureau. I did and it helped. I got a full refund.

Absolute scam. Don't book with these swindlers!

They will tell you that you will receive your ticket within 2 hours. Then the next day they tell you the ticket price got more expensive during the booking process and they couldn't issue the ticket. But if you pay a little extra you will have your ticket within 2 hours, guaranteed. Spoiler alert: You won't. Can't believe I fell for this twice.

In the end I even got a cheaper fare by calling the airline directly. Waiting for a refund now (supposedly within a week).

Estafaaa nos robaron más
03/06 $167.35 usd
4/06 $98.02 usd
09/06 $111.50
Nadie responde perdí el vuelo por q no pagaron los Tiquetes y nadie responde por los pagos
Estafaaaaaa

Vivian was able to quickly help with a trip that was booked and immediately needed to be cancelled due to a sick friend that could no longer attend. I had originally read a bad review and was so concerned I wouldn’t be able to get a refund for a ticket that was just booked. Vivian was very patient and able to help refund the ticket that had only been booked an hour before. So thankful for their quick action and ability to help. Would recommend Vivian to anyone working with this company!

never buy tickets from them they are scammers! they first offer and sell you tickets at the same price, then after a while they say that the airline canceled the flight and extort you to pay another half of the cost. At the same time, no one will notify you of the changes and they will refuse to return the money to you, speaking arrogantly, they will manipulate and offer a discount just to deceive you again. I returned my money through the bank, but they still have the audacity to write why I made a refund and continue to agree to their fraud!! never deal with this fake company.

Do not book through them. They will lie that they booked the ticket and when you go to airport you will find out it is not booked. Then they will charge you double the price. STAY AWAY!!!!

They are scammers.
Out right scamming consumers.

I booked a flight on their website, got charged on my credit card, and yet I had to still call them to request for my ticket. Not only did I not have a "seat", I had to pay an extra $1000 for the next flight I can get on.

What kind of travel website, lets you book and pay, receive a confirmed payment and yet you still have to call them to request for your ticket? They are scammers. They should not be operating. They are robbing people.

Son unos estafadores , nos cancelaron 2 vuelos sin autorización, quisimos pedir el reembolso y no nos querían devolver de $1330 que costó el pasaje solo nos quisieron reconocer $200...así que la única solución era cambiar la fecha de vuelo pero que teníamos que pagar $545 dólares más . Sinvergüenzas rateros.

I bought a ticket in April, then I requested the e-ticket confirmation. for some reason, the name of one of the passengers was totally different. then I called the airline and they said, I needed to contact the agency. I have been in contact with the agency since then, I have to pay 500 dollars more for the mistake that according to them was my fault, not a glitch in the system. then I requested the e-ticket again because I had to wait 24 hours more. Here I went again to request the e-ticket, and they sent me the e-ticket with a departure from San Francisco on 04/22/2023, instead of Athens on 07/10/2022.
They have told me that San Diego is the HQ of this company....
It does not matter if they are in San Diego. I need the e-tickets with the correct information.
I called several times to Customer service and tried to get that information through the chat, I asked for a supervisor. and since then agent 88, agent 76, agent 67, agent 89, agent 14, and several others hang up on me. Gustavo, Darlene, Pedro, and two other agents have not been able to send me the e-tickets.
Should they pretend for me to be at the airport and say Gustavo told me that that is okay? grrrr.
there are no responses from supervisors, or agents. Is someone in this company willing to help?

the worst experience I've had with a travel agency, they rob you in front of you... I paid for a flight in business classes and they gave me a cheap one, more than 2000 usd difference

It's actually a phone call center located in India, out to scam people dry.
They made me a great offer, lower than anything on the market. Then they insisted for me to give them my credit card info without receiving any document, flight plan, confirmation, link to the airline schedule, etc. They were very insistent and pressured me to give my payment information under the menace of losing the deal, saying I'd get the flight plan after having paid, etc.

After much insistance with the guy saying he had sent me a flight plan but me only receiving generic emails with links that were not opening up (actually the links began to work the next day, haha), the emails coming from different names than the name he had given me, I finally got a flight plan.
The cost was much higher than what I had been quoted, but the person categorically denied ever having sent me the the first offer. That was too much for me, after so many incongruities and blatant lies. I decided to call the airline to see if I could get that trip directly from them.

The airline's own booking agent told some of flights on my flight plan did not exist. Meaning, the airline did not fly to that destination at the hour and day the fraudster told me. The real fares were 2.5 times higher than what I had been quoted by Traveler Help Desk.
The airline booking agent told me that unfortunately the whole thing was a scam.

These guys advertise on Skyscanner under the name Smart Fares but operate under Traveler Help Desk and possibly other names. When I called, the guy gave an English name but had a strong Indian accent. Again, the name on his emails was different and written with typos.
The other guys I spoke to also gave an English name but had the same strong Indian accent and all seemed in the biggest hurry to get my credit card info without sending me any flight confirmation. They changed the information I was given by the first guy, to my shock saying it was wrong, seemingly on a whim.

Actually, all the guys at that phone number are doing everything they can to steal one another's "customers" (victims). The first guy was supposed to call me back but didn't do it right away so I called them back and another guy jumped in to take my request and asked me by email to send him my "datils". Here is the content of the email he sent me:
"Hi XXX (insert totally wrong sound spelling of my name),
Please forward flight datils.
Warm Regards,
XXXX"
This was the content of the email. For real.
A third one went as far as telling me the first offer was false and that I should do business with him instead. He was trying to steal my financial details from his colleague.

Looking back at all of that (and this is not even the whole thing), this is when I finally realized this was a scamming call center located in India.
I suppose they have email templates they send without adapting them much. The whole thing with the way they acted felt like a feeding frenzy. Such good money for free!

Of course people want to jump at such great offers but don't throw all caution to the wind and do check with the airline(s), even if a correct flight plan would not necessarily mean that you would get actual flight tickets. These people don't have the bond deposits nor the licences normal travel agencies need to have in order to operate, so I don't know how anyone could get their money back.
It looks like income tax fraud call centers evolved into flight tickets fraud centers.

Without due diligence, the only thing that will fly away, and very far from you, will be your money. 💸💸💸

I booked the flight tickets for my family in March. It stated that I will receive a confirmation of my booking within 24 hours. However, I didn't receive anything after this period so I felt very insecure and tried to cancel my booking. But when I called them, they said I can't cancel it because it's over 24 hours. Fine. Then I waited for my itinerary. After two days, I received an itinerary but I found that one of my family members' name was not spell correctly.

I called them to correct the name. The staff just cancelled my booking without checking with me. He mentioned he has to cancel the booking first before correcting the name. But the problem was he can't make the booking on the same flight. If I have to book again, I have to pay USD300 each!!!! I insisted that it was not my mistake and I don't accept this situation. After a one-and-a-half-hour talk and escalation to the so-called manager, they agreed to give me full refund. But they need to separate this payment into two: cancellation refund + base fare.

In the end, they just returned the cancellation refund and held up USD750. I wrote to them several times but no answer. No one replied. The staff who guaranteed to give me back all my money simply disappeared.

It was a scam and a company that aims to cheat. Never, never consider to buy from them or you will regret like I do.

Son unos ladrones, me cobraron 400 dólares de más con engaños y mentiras. Me dijeron que había subido de precio y que a fuerza tenia que comprar el vuelo por que si no la agencia me iba a bloquear y no iba a poder volverlos a comprar. Pura mentira! Acabo de ver el precio real del boleto y eso extra que me cobraron se lo robo la página

Worst ever travel company to ever exist. I had credit with them that was set to expire after a year. The credit has now lapsed and now I cant use it at all. It's all gone. A courtesy reminder would of been great as it has been a whole year since these fares were looked at so that I can organise to pay to renew it again. But no, not a single email, communication or peep, such a stupid business that doesnt care for there customers. Such an absolute waste of time and money this company!!!!

I have bought a ticket from them and got an email saying that the ticket could not be confirmed by the airline and need to call them urgently and get a different one. They said there was only 1 flight left and only 1 seat, which I obviously discovered later that was a scam. They charged me 2599USD for this different flight, when i searched again i found a lot of different options cheaper and the dates i needed. I got a different flight directly for the airline and asked Traveler HelpDesk for a cancellation in less than 24hs which was supposed to be eligible for a full refund. After trying to take ,first half the money and later 500usd in cancellation fee, at the end they said they would give me a full refund via PayPal, which was my payment method. First they said it would take 3-4 days and this is day number 4 with no news from them. I called them today 10 times, when i say the word refund they hang up on me. Now they say the refund is being issued and that will take 3-4 more days. I know they will continue kicking this until the day of the flight and wont refund my money. I need a solution asap.

If I could give 0 stars I would. This company is terrible. I should have read reviews before booking a flight through them. I spoke to the agent and from the time I saw the fare on the site and 8 minutes later on the call the fare went up $150. Then I said no thanks and the agent said they could do it for $90 less. Since it was a trip to see my mom I decided to do it. They then ran my card for not only the original quoted fare but also the discounted amount. I know on the call I agreed to only the discounted amount. I then called talking to the Indian accent customer service agents that finally let me speak to a supervisor also with an accent. He said he would listen to the call and call me back which he did not. I then called back the next day and they said they would only be refunding the discounted fare and not the larger amount. Also that refund would not be back in my hands for approximately 10 days. Worst company ever, do not do business with them. I will be surprised if I actually get my refund in the 10 days. Just use another company unless you want headaches and lies.