Travelation Bewertungen 

This company is faudulent and needs to be taken down and their asses need to go to prison. My mom was redirected to this phone number to change a a flight she had just made and they charged her 148.25. It was not Southwest but a phoney company with one number off the real Southwest number. My mom is 92 but still can take care of most things. I am livid. I called her bank to dispute the transaction and had her credit card cancelled. I hope these creeps go to prison!

My daughter's flight with United was canceled due to weather. She scanned the QR code behind the agent's desk for assistance and was somehow given a number 1 digit off from United's number to call. Anthony then proceeded to fully cancel her flights to and from the UK with United and book her onto a more expensive flight with British Airways plus a $1000 fee. We sorted everything out with United but even after calling Anthony back and requesting a refund and cancelation, the charge to the card went through and now I have to do a chargeback since I don't want to speak to anyone at this company again. Just disgusting.

We had a very long travel day with storms that shut down the East Coast. We attempted to modify our itinerary directly with our airline, but were unable to do so despite multiple chats and phone calls. We decided to call the number on the back of our Airline Credit card, and now know we misdialed and ended up speaking with someone pretending to be United Airlines. Due to the weather and flight availability, they were going to reroute us from Detroit to Newark to Frankfurt to Edinburgh and finally to Kirkwall. They told us we were going to pay a fare difference due to the rerouting. We had been working on rescheduling for over 4 hours with no success so we agreed to the additional charge. We were on the phone with them at 2:00 am while driving home from our canceled flight. After they charged us the fare increase fee they came back and told us we had our original itinerary just two days later and we protested the fare increase fee, but they denied a refund. The point is that Travelation.com charged us the fare increase fee. They would not refund the fee, and when we redial the misread or typoed phone number, we get someone who says they are United. When we called the phone number on the website for Travelation they acknowledged that one of their employees helped us.

Wish there was a zero or a negative stars to use.

I have received at least 5 calls from this same company each week. I've listened to their 'speil' because I'm amused at how they proport how I got the points (never took a time share tour nor have I ever owned a timeshare...but I have $1500 worth of points. Just now I googled their reviews and saw that there were few positive reviews from people who have dealt with them. I suspect that the few that were good were from paid reviewers. There is no way that they could give me 2 free 7 day, 6 night vacations plus air fair 4 days and 3 nights PLUS a 7 day cruise with air fare for $399 per person.

I booked a ticket via “ smart fares” which is also “travels help desk” . A death in the family resulted in my brother having to cut their trip short and have to rush home from cambodia. I booked the last minute ticket and told my brother to head to the airport in a few hours. After arriving he was told the ticket didn’t exist. I called the number listed which shows up as a “ California” number and got a hold of an agent. He stated the “ airline didn’t accept the booking” he was able to get a ticket for the next day but of course the price would increase. Due to nature of the emergency I was willing to pay the extra $200. He “ booked” the next flight and then told my card was “ declined”. I checked with bank and see full the transaction pending in which I notified the agent it was and the bank took the money my account . He informed me that the “bank was holding my transaction” and that I would have to “approve” it. With it being a Sunday I couldn’t call the bank to see why it was being “ held” . He asked for another card due the fact that this one was “ decline”. I gave him another card in which he said it was “approved”. He did assure me that If the payment was “pending” the bank would release the hold due to me using a another card the company would canceled the transaction on their end” I had yet to received an E-ticket two hours after the call ( agent told me 30 mins) so I emailed customer service which I got a response in 15 mins and was able to get my tickets and my family member was able to catch that flight and make it home . I called customer service later in the day about the pending Transactions after it was still “ pending” and I was hung up on 3 times after being on hold for 30 mins each time. When I finally got to agent I was told I would be refunded. It’s now Tuesday and the traction processed and I was charged twice! I paid 6,000 for a 1,800 ticket! I tried calling and emailing with no response! This company are scammers and lairs. They claim they your “ card was declined” so they can charge to twice! Please use just another company!

I had a bad experience with the company,I bought a ticket just with one connection and they sold me something very different. I was trying to connect with them and they never responded to me.
I won’t recommend buy flight tickets with them.

Avoid! Avoid! Avoid!

Bought my tickets on SmartFare for $577, and in 2 days received email that airline cancelled the flight. I asked for a refund, but was told by customer support that SmartFare can't return me the full amount (even the flight was cancelled by the airline) as there are 'some fees and charges' they still have to pay, so they can refund me only $427 out of £577 paid. When i told them that on the FAQ page it clearly stated that the customer should get the FULL amount back, the support team just hang up the phone.

Also, i called them several times and every time they gave me different refund amount ($427, $275, $460). When i asked why is that, they just hang up!! So i called again and was given a new amount (yes, again) for the refund!

Now they are saying it will take around 60 days!! To process the refund

Somehow when you try to call airlines or third party travel agents people from this entity reply. I bought my tickets through Smart Fares - maybe they are the same people.
We were asked to change our booking ( to another longer flight) because according to them the original flight was not confirmed. They charged $100 extra for this change. When I later checked the rebooked flight was $100 cheaper than the rebooked flight. I wanted to cancel the booking all together but I was told I would loose $200 in fees. In retrospect i should have called the airline directly....

Son estafadores, despues de pago por cambio de nombre de billete de avion y pago de 200 $, no han realizado el cambio, ni han notificado el mismo. Despues al ponerme en contacto ellos vuelven a pedir 700 € por lo mismo. UNA ESTAFA DE COMPAÑIA . VIAJERO, No se arriesgue y busque otra alternativa

Travelerhelpdesk es una agencia demasiado deshonesta compramos boletos para dos personas y nos cobraron 720 dólares, nos tocó cancelar por un inconveniente, ellos no aceptaron la cancelación, llame directamente a la aerolínea les comenté el caso, fueron muy amables y aceptaron la cancelación pero solo nos reintegraron 318 dólares porque era el precio que aparecía registrado por los dos boletos, aparte aparecía una tarjeta registrada que no era la de nosotros, eso me dio a entender que esta agencia le pago a la aerolínea 318 dólares por los dos boletos y ellos se quedaron con 420 dólares, no puedo creer lo que nos robaron.
Es resumen esta agencia paga los boletos con su tarjeta a la aerolínea, mi recomendación es comprar boletos directamente con la aerolínea no con intermediarios porque aparte de que se cobran más del doble, no aceptan cancelaciones
!!como la van a aceptar si ellos van a perder el dinero que cobran que es más de la mitad de lo que vale el boleto!!!

I have spent for a ticket for india nearly $4000, because of several times ticket postpones, thats fine that is my money i but when called to customer service, always you need to wait to longer period of time and i forgot the person name he is Rude with customer service,he is showing anger on me OMG i have explained everything how much i have paid to them , finally i have cancelled my return ticket and booked a fresh ticket with another airlines, they are Very good in only their money and business, they did't bother about customer money.what a great service....

I purchased Business Class tickets from Chile to Spain for my husband and I.
3UCKW6 |Reff.-NBSPN204816

Before the trip I realized that we did not have seat assigned and contacted TravelerHelpDesk.
They said that in order to get seat assigned I needed to pay an extra US$250 per ticket, so, reluctantly I did.
For many days, I received emails saying that they needed extra time to get the seat confirmation from the airline, that there were issues regarding the web page, etc

Since they could not confirm the seat assignments after a few days, I decided to go in person to the local office of the airline (IBERIA) where I found out that the original purchase included the seats, buit since the tickets were purchaed through TravelerHelpDesk they were not able to assign the seat themselves, and that we were going to get the seat at the airport

I requested the money back from TravelerHelpDesk and they refunded me the US$500

By the time the online check-in process was available, I easily got the seat assigned FOR FREE!

TravelerHelpDesk was just trying to "buy" time until the online check-in processwas available and they would have charged me an extra US$500 for NOTHING

Scam site. Absolute nightmare- essentially took £150 for a booking they didn't honour. No matter how much you think you're going to save, it absolutely is not worth it- just read these reviews. Thieves and scammers.

No never used this wed again I paid $1500 for a flight , Salome the station managers telling me this we’re going to change your flights because copa canceled they flight
I’m like ok
Got to counter found out that was a fake counter ,
A fake reservation .
At the end was a stand by rebation

Son una porquería, primero me cobraron 203 dolares luego 535dolares y nada que llegaba el boleto de avión pedí una cancelación y me colgaron de ahí que tenia que pagar los asientos y las maletas 130 dolares más, Fue más fácil hablar con mi banco para que le dieran retroceso a todo y ya habían pasado dos días, gracias a dios mi banco me ayudo

Son unos ladrones. Cuando uno llama y dice que reembolsen el dinero de una vez cuelgan. Ellos no compran los pasajes con la aerolínea y piden más dinero.

Por medio de la app de KAYAK compré un tiquete aéreo que costó 642,90 dólares. Al correo recibí el itinerario pero no el boleto, así que estuve marcando y enviando correos y lo único que decian era: se lo enviaremos, pero nunca lo recibí. Al aproximarse la fecha del vuelo llamé a la aerolínea donde me comunicaron que no estaba confirmada la compra. Por tanto, llamé a la agencia Traveler HelpDesk / SmartFares y me respondieron que debía consignar 300 dolares para realizar la compra porque no se había confirmado, asi que los consigne.
Al ver que no tenía respuesta y estaba a pocas horas del viaje volví a comunicarme con la agencia y respondió que ahora debía consignar para obtener la silla, asi que desisti, solicité la devolución del dinero y no seguí con el juego, ya que a partir de ahí dije: esto es una estafa.
Al estar en constante comunicación por correos electrónicos y llamadas telefónicas durante dos meses, fue consignado 700 dolares ya que ellos se excudan que por gastos internos toman un porcentaje.
Espero que lo lean y compartan el mensaje, para que no les pase a otras personas.
De todo esto aprendí "comprar directamente con la aerolínea".

The worse travel agency I ever deal with took my $11,000 from my bank and never issued me flight and I been calling them so many times and everytime they and answer and explained to them about what happened they hang up on me totally disrespectful. They said they will give me refund within 5 days and I been waiting for months no answer at all . I called my credit card company and disputed the charge which it will take 90 days to get refund . I got scammed from there please don’t fall what they say , I rather you guys get ticket from actual airline and pay more than dealing with this stupid people . Most of the employees are from India .

mas malo imposible creo que las respuestas las tienen grabadas estoy en espera me resuelvan desde el mes de marzo y nada este departamento debería desaparecer porque en realidad no resuelven absolutamente nada

I wish that I did my research before booking tickets on this website. I thought that SmartFare would be a reputable company since they were advertised on Kayak.com. However, after booking my airline tickets and waiting for a confirmation to fly the next day, I realize that this company was fraudulent. They have the worst customer service representatives. Each time I asked questions about my itinerary, the representative would hang up the phone on me. Why are they able to continue to run this scam on people? How haven’t they been shut down? I am so disappointed that this could even happen to me. Wow!! I pray that they will be punished for preying on people. This is a real scam that should not go unnoticed. Please do your research before purchasing anything.