I got a faulty air fryer still under warrenty, I emailed Tower customer services last night I got response at 09.40 this morning by a customer service assistant names Joseph , he was brillian... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Diane (Tower Customer Service) This advisor went above and beyond for me, she deserves a medal 😆.. Very friendly, had a wee issue where the bin lid would open but slam shut she has organised a... Mehr ansehen
Bought a Tower VL45 vacuum cleaner, unfortunately the pipe within the head split. Emailed Tower customer services, who were more than happy to send out a replacement. The process was quick and easy an... Mehr ansehen
Having done battle with so many retailers recently, Swan stood out like a beacon! I needed to return an item and it was handled so beautifully, with such grace and ease , I wondered what planet I ha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Kontaktinformationen
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Vereinigtes Königreich
- www.towerhousewares.co.uk
4,6
Hervorragend
5440 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
I needed help to resolve an air fryer…
I needed help to resolve an air fryer problem, after contacting customer support the person who dealt with my issue (Joseph) was very helpful he resolved it within a few hours and a very positive outcome thank you
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Chris,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to resolve your air fryer issue so quickly and provide such a positive outcome. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
A good customer experience
From the outset Joseph understood the unusual circumstances regarding an air fryer, brand new and faulty, and guided me as to how to resolve the issue. Despite me having some communication issues he remained patient & helpful. Thankfully he arranged for a replacement, which has since been received.
Overall a very good customer support experience.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Brian,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was so patient and helpful throughout and was able to arrange a replacement for your faulty air fryer. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Very good customer service with prompt…
Very good customer service with prompt responses
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Audrey,
Thank you for your 5-star review!
We’re delighted to hear that you received prompt and helpful customer service. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
EXCELENT PEOPLE TO DEAL WITH.NOTHING…
EXCELENT PEOPLE TO DEAL WITH.NOTHING WAS A PROBLRM,JUST WANTED TO HELP ALL THE WAY.SARA AND ELLE ARE TOP CLASS.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Terrie,
Thank you for your 5-star review!
We’re delighted to hear that Sara and Elle were so helpful and went above and beyond to assist you. We really appreciate your kind words and will be sure to pass your lovely feedback on to them.
Kind Regards,
Tanya - Customer Service Operations Manager
They respond very quickly and have…
They respond very quickly and have helped me a lot. Thank you very much.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our team responded quickly and was able to help you. We really appreciate your kind words and taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent post order service
Was ordering new air fryer to replace one that had been recalled.
Internet coughed whilst ordering and reset the colour of the appliance from white to Latte(that was the default), didn't notice till I'd placed the order.
Went straight to the Tower website to try to change it but received a mail back saying the request might not be reviewed for 3 days, so I thought ok I'll have to return it. Then 30 minutes later got a note from Ezmie at Tower to say they we're trying to intercept the order before despatch and would let me know.
9.30 following day, follow up from Ezmie to say she'd changed the order and all's now as it should be.
Excellent work Ezmie, well done.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Paul,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to quickly resolve the issue with your order and arrange the correct colour for you. We really appreciate your kind words and will be sure to pass your lovely feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Product exchanges
I ordered a 6.5 lt cavalettoo slow cooker from tower but when it arrived I realised it was far too big for us. This was the first slow cooker we have had so I wasn’t really sure which one to purchase. I contacted customer service and Sarah was very helpful in providing a pre-paid return label, so I was able to exchange the huge slow cooker for a more suitable sized one. Excellent service !!
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Chris,
Thank you for your 5-star review!
We’re delighted to hear that Sarah was so helpful and made the exchange process easy for you. We’re pleased we could help you find a more suitable slow cooker and really appreciate your kind words. We’ll be sure to pass your feedback on to Sarah.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Great customer service online- quick in replying
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Vivien,
Thank you for your 5-star review!
We’re delighted to hear that you received great customer service and that our team responded quickly to your enquiry. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Buyer beware of this company
Buyer beware. I mistakenly ordered some black kitchen cannisters but I actually wanted blue. No exchange possible as I wanted to exchange past a 14 day deadline? I did explain i was away whe. The canisters were delivered but the answer was no.
No difference to their bottom line just an arbitrary rule that results in.poor customer understanding. I will never buy from them again via mail order and I strongly advise others to heed this warning.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Christine,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the frustration caused when you contacted us regarding the colour of your kitchen canisters. We completely understand that being away when your order was delivered made the situation more difficult, and we appreciate how disappointing it must have been when we were initially unable to offer an exchange outside of the standard returns period.
Following your review, we wanted to reach out personally and see if there was anything further we could do to help. I’m pleased that we have now been able to arrange and send a replacement.
We’re genuinely sorry that your initial experience left you feeling so disappointed. We hope that being able to resolve this for you goes some way towards putting things right and restoring your confidence in us.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer service is excellent for…
Customer service is excellent for Tower. Holly has been great to deal with and very efficient.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Caroline,
Thank you for your 5-star review!
We’re delighted to hear that Holly was so helpful and efficient. We really appreciate your kind words and will be sure to pass your lovely feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Had an Air fryer break on me that was…
Had an Air fryer break on me that was just outside of Warranty but Joseph from Customer support sorted me out as a gesture of goodwill. Excellent service!
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you and arrange a goodwill gesture for your air fryer. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Very prompt customer service responses
Very prompt customer service responses. thank you
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you received prompt customer service responses. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
How a business should support its products and customers.
Would definitely recommend Tower and buy from them again. Registering the extended warranty has been worth it, but the process making a claim was seamless despite my model no longer being in production and an exact like-for-like not being available. Elle was great, really helpful throughout, and offered me a choice to make up for not being able to offer an exact match.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Niall,
Thank you for your 5-star review!
We’re delighted to hear that Elle was so helpful and made the warranty claim process seamless, despite your model no longer being in production. We really appreciate your kind words and will be sure to pass them on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
I was having problems with my vacuum
I was having problems with my vacuum, I contacted them today, and from start to finish they were brilliant!
Honestly the best customer service I've had. All sorted, no problem.
Thank you very much Joseph!
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Patricia,
Thank you for your 5-star review!
We’re delighted to hear that Joseph provided such brilliant customer service and was able to get everything sorted for you. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Thank you so much to Tower for the…
Thank you so much to Tower for the drawers for my air fryer. They fit perfectly and it is up and running again.
Perfect!
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Russell,
Thank you for your 5-star review!
We’re delighted to hear that the replacement drawers fit perfectly and your air fryer is up and running again. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane was very helpful
Diane was very helpful, prompt with responses and answered and solved all my queries to an excellent standard.
Thank you Diane.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We really appreciate your kind words and will be sure to pass them on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Great Customer Service
I recently contacted Tower Customer Services with a problem with my air fryer and spoke to Diane. She was absolutely lovely — so friendly, helpful and understanding. She sorted my problem out within minutes and made everything so easy.
Excellent customer service and a real credit to Tower. Thank you, Diane! 😊⭐️
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Christine,
Thank you for your 5-star review!
We’re delighted to hear that Diane was so friendly, helpful and understanding, and resolved your issue so quickly. We really appreciate your kind words and will be sure to pass them on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Exceptional customer service from Elle
Exceptional customer service from Elle, thank you.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Matt,
Thank you for your 5-star review!
We’re delighted to hear that Elle provided exceptional customer service. We really appreciate your kind words and will be sure to pass them on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph dealt with my query today re…
Joseph dealt with my query today re registering my extended warranty with an extremely quick response and great communication!
Thanks Joseph 5 *’s!
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to help with your extended warranty registration so quickly and kept communication clear throughout. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Exceptional customer service from Ezmie…
Exceptional customer service from Ezmie following my issue with one item of a set of 3 saucepans purchased in December 2024. Within a few emails verifying my purchase and warranty, my claim was accepted and a new pan is being sent direct to me. Great service. Thank you.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Vicki,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie handled your claim so quickly and efficiently and arranged for a replacement pan to be sent out. We really appreciate your kind words and will be sure to pass them on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
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