Professional I had several issues with a repair, that had to go to The Watch Lab workshop . Perrie 1349 went over and above to get this sorted for me . Very professional and kept me in the loop.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had good service in the past so returned hoping for the same today. I was very disappointed as the staff were focussed on selling ‘guarantees’ rather than doing what was necessary. I expect repairs... Mehr ansehen
Yet again The Watch Lab at Bluewater Dartford gave great advice on possible watch repair. On this occasion the watch strap was broken and easily repaired. Thank you. The watch though did not need new... Mehr ansehen
Unternehmen hat geantwortet
The young lady who served me today in John Lewis, Newcastle upon Tyne, put herself to a great deal of trouble to help me sort out my Fitbit watch. She tried lots of different things to try to fix the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The Watch Lab has been operating from our purpose-built Service Centre in Preston for 20 years, where our team of expertly trained professional watch technicians and watchmakers repair a range of brands whether Vintage, Automatic, Mechanical or Quartz. As a member of the British Watch and Clockmakers Guild we operate to the highest industry standards and both our branches and workshop use all the latest technical equipment from Switzerland and Germany. We also have a national chain of Watch Lab branches and kiosks that are conveniently placed in some of the UK’s most visited shopping centres from Southampton to Glasgow and from Bristol to York. Many common repairs can be completed on-site within the hour by our friendly branch staff who will be more than happy to help you or alternatively we offer our high quality, full insured Battery and Reseal 7-day postal service for watches under £2500 in value.
Kontaktinformationen
Vereinigtes Königreich
- customer.support@timpson.com
- www.thewatchlab.co.uk
4,1
Gut
1744 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I visited the St Enoch glasgow store in…
I visited the St Enoch glasgow store in hopes of getting a late friends ring repaired.
I did get his name but the guy not only repaired it but made it look brand new. He was so empathetic to my story and went above and beyond.
If you see this thankyou so much. You've no idea how much it means to me you were able to do what you did
Glasgow St enochs - 11/7/26 around 12pm
11. Juli 2026
Bewertung ohne vorherige Einladung
Excellent customer service from Kronos…
Excellent customer service from Kronos at the Bluewater store
11. Juli 2026
Bewertung ohne vorherige Einladung
Paul was really helpful with taking a…
Paul was really helpful with taking a link out of my watch and made sure the fit was comfortable after. A nice quick job 👍
8. Juli 2026
Bewertung ohne vorherige Einladung
Visited the shop in Buchanan Galleries…
Visited the shop in Buchanan Galleries today (6/7/26) and the guy was really helpful and knowledgable - he fixed my TAG watch in no time and gave me sound advice as what to do if the same problem reoccured - This was after a dissapointing experience from the high end jeweller that I bought the watch from Would highly recommend going to The Watch Lab in Buchanan Gardens with any issues with you watch.
7. Juli 2026
Bewertung ohne vorherige Einladung
I received excellent service today from…Paul at the watch lab
I received excellent service today from Paul at the watch lab, Windsor. Called in to get a new watch sized which he did really efficiently for me while I waited. A friendly chap who offers great service, would recommend and will be back if I need anything else doing. He even wished me a happy birthday.
Len Lovelock
7. Juli 2026
Bewertung ohne vorherige Einladung
Polite man replaced my battery but…
Polite man replaced my battery but concerned Watch Lab has no price list. When I asked about pricing, I was told it is flexible ! Is this legal? It is doubtful. I will be looking into this. I visited St Enoch Centre in Glasgow.
30. Juni 2026
Bewertung ohne vorherige Einladung
Callum clearly explained everything…
Callum clearly explained everything that was required to repair my wife’s Tag Heuer. Communication was excellent. Watch now looks and performs as it was on day one. Price was very fair.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The WATCH Lab
Thank you for taking the time to share your fantastic feedback.
We’re delighted to hear that Callum clearly explained the repairs required for your wife’s TAG Heuer and kept you well informed throughout the process. It’s great to know that the watch is now looking and performing as it did when new, and that you felt the price was fair.
We’ll be sure to pass your kind words on to Callum and his Area Team.
Went to Bournemouth on a day trip from…
Went to Bournemouth on a day trip from Milton Keynes.Gave the shop manager my seiko kinetic previously owned by my late father.Had a new capacitor fitted and watch serviced.The watch is looking brand new,
I really wish my father was here to see it
Highly recommend watch lab!
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The WATCH Lab
Thank you for taking the time to share such a heartfelt review.
We’re delighted to hear that your Seiko Kinetic watch, which has such special meaning to you, was restored to such a high standard. It’s wonderful to know that the new capacitor and service have left the watch looking like new.
We’re especially pleased that you were happy with the service and would recommend us. Thank you again for trusting us with such a treasured item.
Paul kindly replaced my watch battery…
Paul kindly replaced my watch battery without charge but we also had a good conversation about life and people. Nice to have meaningful exchanges at unexpected times. A good experience
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The WATCH Lab
Thank you for taking the time to share your lovely feedback.
We’re delighted to hear that Paul was able to help with your watch battery and that you also enjoyed such a meaningful conversation during your visit. It’s wonderful to know that you had such a positive experience.
We’ll be sure to pass your kind words on to Paul and his Area Team.
I went to the one in the gyle centre…
I went to the one in the gyle centre Edinburgh and the guy was so helpful. He fixed my watch and offered to clean it up which was great but the best of all he managed to fix a pair of earrings for me which the jewellers were not able to so i can now wear them to a wedding next week. Sorry i cant remember his name but a huge thank you to him. Also the price was very
good to
Thanks again
Liz Douglas
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The WATCH Lab
Hi Liz, thank you so much for sharing this lovely review. It’s wonderful to hear that the colleague at The Gyle Centre in Edinburgh was so helpful.
We’ll make sure your thanks are passed on to him. It sounds like he really went above and beyond, and we’re delighted you were so pleased with both the service and the price.
Antique Pocket watch
I spent ages on the internet and phoning around to try and find someone who could repair my grandfathers 120 year old pocket watch. I eventually called the Watch Lab in Chester. The young lady who answered was so helpful and reassuring, she explained that the organisation would send the watch to expert repairs and prepare a quote for repair. The following day I took the watch into the shop and met Katrina. I said to her she had been most helpful . I felt happy handing over such a family treasure as she explained it would be sent by secure courier. I have now had the quote and am proceeding with the repair. I just want to acknowledge a member of staff who for me is a great ambassador for Watch lab. I hope the repair is as good as her service has been.
Evan Morris MBE
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The WATCH Lab
Hi Evan, thank you so much for sharing this wonderful story. It’s clear how much your grandfather’s 120‑year‑old pocket watch means to you, and we’re really pleased to hear that the team at The Watch Lab in Chester — especially Katrina — made you feel reassured and confident throughout the process.
We’ll make sure your kind words are passed on to her.
Watchlab Colchester
Had a watch service with them at Colchester branch. Hannah and Matt did a great job sorting all the process from beginning till end of it. Highly recomended
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The WATCH Lab
Hi, thank you so much for sharing your experience. It’s great to hear that you had your watch serviced at Watch Lab Colchester and that Hannah and Matt took such good care of you throughout the whole process. Wonderful to know everything went smoothly from start to finish and that you’d highly recommend them.
We’ll make sure your kind words are passed on to the team.
Excellent and friendly service
Excellent and friendly service. Really pleased
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The WATCH Lab
Hi, thank you so much for your lovely feedback. We’re really pleased to hear you received excellent and friendly service and that you’re so happy with the outcome. It means a lot that you took the time to share this.
Highly recommend
Sarah was amazing, super quick and helpful. Would highly recommend!
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The WATCH Lab
Hi, thank you so much for sharing this lovely feedback. We’re really pleased to hear that Sarah was amazing, super quick, and so helpful during your visit. It’s wonderful to know she made such a positive impression — we’ll be sure to pass your kind words on to her.
Called in this morning and Nathan cut…
Called in this morning and Nathan cut my wedding ring off. Sadly over the years it appears as though I've 'expanded' more than I should have!
Very professional and attentive and got the job done with minimum fuss all for a very reasonable rate.
Excellent service, thank you.
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The WATCH Lab
Hi, thank you for sharing this lovely feedback. We’re really pleased to hear that Nathan was able to help and remove your wedding ring safely and professionally. It’s great to know he made the whole process quick, attentive, and stress‑free.
We’ll make sure your kind words are passed on to him.
Paul of Windsor.
Paul of Windsor.
What a nice man and very helpful , did a great job on our watch strap for my wife , and why there other people very happy with what he did for them five stars.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The WATCH Lab
Hi, thank you so much for your lovely feedback. We’re really pleased to hear that Paul in Windsor was so helpful and did a great job with your wife’s watch strap. It’s wonderful to know that other customers in the store were just as happy with his work too. Five‑star service all round.
We’ll make sure your kind words are passed on to Paul and the team.
I travelled to Kingston upon Thames
I travelled to Kingston upon Thames, to have a new battery fitted to my Bering Watch. I went into the Watch Lab & spoke to Raymond, who was very friendly & helpful with the costing & how long it would take. He also recommended an efficient clean up. I was very pleased with the outcome, cost & would fully recommend him.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The WATCH Lab
Hi, thank you so much for sharing your experience. We’re really pleased to hear that Raymond at The Watch Lab in Kingston upon Thames was friendly, helpful, and clear about the costing and timing for your Bering watch battery replacement.
We really appreciate your recommendation, and we’ll make sure your kind feedback is passed on to Raymond and the team.
Hiya,I took my watch into the watch lab…
Hiya,I took my watch into the watch lab in Manchester after having a chat with the guy there called Chris he's a lovely chap very helpful.this was about 6 months before going to Manchester again.
I don't live in Manchester and live in North Yorkshire about 1hour away, but it was well worth the trip over to Manchester Chris happened to be working that day so we explained where we had come from and he did his best to repair it that day,which he did,once again thanks for the brilliant service.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The WATCH Lab
Hi, thank you so much for sharing this lovely feedback. It’s great to hear that Chris at The Watch Lab in Manchester was able to help you again and even repair your watch on the same day, especially after you travelled all the way from North Yorkshire. That really means a lot.
We’ll make sure your kind words are passed on to Chris
Écht serieus de moeite nemen
Écht serieus de moeite nemen, mij als klant van dienst te kunnen zijn.
Het betrof een klein onderdeel voor een Mondaine
klokje.
Werd voor mij apart besteld in Zwitserland, super!
Ben er erg blij mee.
9. Juni 2026
Bewertung ohne vorherige Einladung
Paul the Manager @The Watch Lab
Paul the Manager @The Watch Lab in Windsor was really helpful and gave a great customer service with an issue I had with a pair of glasses
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The WATCH Lab
Hi, thank you so much for sharing your experience. It’s great to hear that Paul at The Watch Lab in Windsor was able to help and provided such excellent customer service with your glasses issue. We really appreciate you taking the time to leave this feedback, and we’ll make sure your kind words are passed on to him.
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