The E-Scooter Co. Bewertungen 

396
TrustScore 3.5 von 5

3,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Well, where do I begin with the Kaabo Matis 10 Lite? Let's just say, it's been quite the rollercoaster ride – emphasis on the coaster part. Firstly, let's talk about their stellar customer se... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Is the best seller i am from belgium i receive in 7days. they are really more serious than the seller from my country. I advise 100% Un des meilleurs vendeur j'ai reçu en 7j le magasin à payer les... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

Delivery Quick but it’s the wrong Scooter. I didn’t realise, Yes it is a Mantis 10 but is it Lite ( Didn’t feel it ) Plus no sign of V2 being the latest Mantis 10. Then until putting it togethe... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Kaabo Matis 10 800w eco plus Item received looks good haven’t actually used it yet, firstly I would like to thank Brett for amazing customer service and for being honest and patient answering q... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Motorrollerhändler
  2. Motorroller-Reparaturwerkstatt

Vom Unternehmen geschrieben

The E-Scooter Co. is a leading UK Personal Electric Vehicle retailer in the UK, stocking the very best electric scooters and accessories in the market. We pride ourselves on our outstanding customer service and aim to support our customers and their needs. TrustPilot reviews are extremely important to us as we want to make sure that we continue to provide the very best experience and customer service. All reviews are greatly appreciated.


Kontaktinformationen

3,5

Akzeptabel

TrustScore 3.5 von 5

396 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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3,5

Alle Bewertungen

(396)

0 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Order never arrived

Order never arrived. No attempt at delivery from royal mail. No card left, been in all weekend and no one has tried to deliver. Scooter co being very slow to try sort out, avoid possible scam!

12. Oktober 2021
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Hi Jonny, Royal Mail attempted delivery twice to you on Saturday and it was refused twice. The inner tube was returned to us and a refund has been processed.
Should you wish to discuss with our customer services team, you can email or call us on: orders@theescooterco.com or call: +44 20 4538 8475

Bewertet mit 5 von 5 Sternen

Great Customer Service

Had a delivery problem but it was not thescooterco fault more so the couriers.

Fantastic help from customer service, start to finish kept me up to date with everything!

The Wolf king gt is insanely fast! Very pleased thank you :)

9. Oktober 2021
Bewertung ohne vorherige Einladung
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Thank you for taking the time to leave us a review.
Happy and safe scooting!

The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

One the best online E scooter store…

One the best online E scooter store that you can find! Friendly staff, (shout out to Brett) helpful, and communication is 3A! 2nd the scooter I bought is really nice quality and the shipping is really fast! Definitely gonna buy again in this store for my second scooter when scooter law change here in the UK.

3. Oktober 2021
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Antwort von The E-Scooter Co.

Thank you for taking the time to leave us a review.
Happy and safe scooting!

The E-Scooter Co.

Bewertet mit 1 von 5 Sternen

Scooter not delivered

Scooter not delivered, I’ve emailed about it 3 times on 2 different accounts with no reply.

30. September 2021
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Dear Alex,
I’m sorry to hear that we will look into this with FedEx. We haven’t received any emails or calls from you. Our email address is: orders@theescooterco.com and phone number: +44 20 4538 8475

Many thanks
The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

Fantastic service

Fantastic service. Fast and speedy delivery. Very happy

27. September 2021
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Thank you for taking the time to leave us a review.
Happy and safe scooting!

The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

Great service and very helpful with any…

Great service and very helpful with any questions. Brett went above and beyond with solving a problem I had caused, would highly recommend these guys.
Thanks
Jim

20. September 2021
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Antwort von The E-Scooter Co.

Thank you for taking the time to leave us a review.
Happy and safe scooting!

The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

The E scooter Company is the best to…

The E scooter Company is the best to buy from. They have a fast delivery and are very honest. And very helpful when needed. They respond right away.I will by again from them.
Thank You
David Morales

18. September 2021
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Antwort von The E-Scooter Co.

Dear David,
Thank you for your kind review, we hope you enjoy your scooter and Happy Scooting!

The E-Scooter Co.

Bewertet mit 1 von 5 Sternen

Bad customer service …

First of all the scooter I wanted they said they had in stock then they never so I had to get a different one , then Iv had it over the past 3 weeks or so and the front end has started to play up the company are expecting me to send the scooter back at my cost I’m unable to afford that they aren’t very much help I don’t recommend this company I had a problem with my old kuggo e scooter the shipped it back right away at there cost very disappointed also I waste of £2900 on a scooter that breaks . I’d like if the customer service is a bit bettter and more helpful

17. September 2021
Bewertet mit 5 von 5 Sternen

Great service

Ordered a Currus Panther as its at an amazing price for what you get. First scooter turned up with some damage to the rear left of the deck. After a few emails and evidence of the damage and proof of delivery mileage was provided to them. They arranged collection for a replacement. There was trouble with the first arranged day (i think the bank holiday didn’t help), but was collected a day later and the replacement received the day after that, all in perfect condition, they even threw in a set of tires for the inconvenience which was really nice of them. Overall great first experience abd i will be back when i want to purchase another!

14. September 2021
Bewertung ohne vorherige Einladung
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Dear Harry,
Thank you for taking the time to leave us a review. We hope you enjoy your scooter and Happy Scooting!

The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

Fast Delivery with Excellent Customer Service

I first came across this company last year. I was impressed by its user friendly website and the content. I knew that I would be purchasing from this company in the future.

Being severely ill and a regular hospital in-patient means that I have to be careful when buying something like an Electric Scooter. A weight of 45kg, with problems with everything from organs, to muscles, bones and CNS means that I would need something small and light.

After selling my Dualtron, I was pondering on which Escooter to buy next. It would have to be small and light, so I stumbled upon the E-twow Booster V. I knew about this scooter 2 years ago, as I was considering buying it from China, which was cheaper than the company who was selling it in London in my home town at the time.

I decided to check out 'The E-Scooter Co' again, to see what they had to offer. I noticed that this model, was being sold the cheapest with them, with a discount code. I checked the product details and bought the item and it arrived the next day delivery. The item that arrived was the updated 2020 version.

I had a good email exchange with Customer Services with some queries post-purchase. I myself actually work in Public Services for a big organisation. I am somebody who is extremely polite, courteous and respectful. I bought this scooter from them because I felt that confident that I had a trust in this business and I wanted them to succeed. I had read their website information the previous year and It was something that I wanted to support.

There are two other E-Skate companies/people who are well known who were rude/condescending towards me, when I had issues with items I had bought from them. Their responses to negatives from customers were not only so defensive, they actually promoted their company and ignored the complaints of the person, and at times, insulted/threatened the person. There is much more to it, however, when you pay for something, you are entering into a legally binding contract. You need to feel comfortable purchasing an item from a company, and if you are concerned about anything, that you also have to have faith in its customer service.

I think if you want to look at an example on how to be treated with dignity and respect, then this is a place that you should purchase from. I will be buying from this company again in the future. I feel very happy for my purchase and I would advise potential customers to trust in them.

To note, that when you buy an Electric scooter, make sure you buy it for what you are using it for. The usage, speed and mileage. Also, not to forget the weight of it, and the weight limit. Having owned 8 Electric Skateboards, Scooter sand Bicycles in the past 3 years, I have finally learnt this. Stay safe and buy protective equipment also.

I am writing this review at 1am on a Monday morning. Why?, because I have that much respect for this company.

13. September 2021
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Dear Darth,
Thank you so much for the lovely review, we do hope you enjoy your scooter and happy and safe scooting!

If you need anything in the future, please do not hesitate to get in touch.

The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

Great scooter fast delivery and the…

Great scooter fast delivery and the customer service has been great to , can’t fault them so far all good thank you

10. September 2021
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Dear Shane,
Thank you for taking the time to leave us a review.
We hope you enjoy your scooter and happy and safe scooting!

The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

E scooter

Arrived on time can’t fault the scooter or the company would definitely recommend

9. September 2021
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Dear Joe,
Thank you for taking the time to leave us a review.
We hope you enjoy your scooter and happy and safe scooting!

The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

Kaabo Matis 10 800w eco plus

Kaabo Matis 10 800w eco plus

Item received looks good haven’t actually used it yet, firstly I would like to thank Brett for amazing customer service and for being honest and patient answering questions also I like to thank Olivia.

This is my second time I bought from them and I can’t recommend them enough thank you once again for amazing customer service definitely will be back 👏🏻👏🏻

FHalili

7. September 2021
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Dear Fhalili,
Thank you for taking the time to leave us a review.
We hope you enjoy your scooter and happy and safe scooting!

The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

Best Scooter on the market

Thank you Olivia & Brett for contacting me and resolving my issue. I have received the charger yesterday via Royal Mail. I managed to go on a long scooter ride on full charge and WOW, amazing! Worth every penny.

Definitely recommend the Kaabo Mantis Lite Plus from e scooter co. Well built scooter with amazing LED lights and the speed is perfect for me. The grip pad and the folding mechanism (clamp bit) could do with improving for future references but other than that I have no regrets! The pros out weigh the cons by miles.

Thanks once again.

Edit! I had to go back and give this a 5 Stars! Absolutely love my scooter 🛴 it’s such a pleasure to ride!

4. September 2021
Bewertung ohne vorherige Einladung
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Dear Ajay,
Thank you for taking the time to leave us a review.
We hope you enjoy your scooter and happy and safe scooting!

The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

This is really cufterbl ride it's just…

This is really cufterbl ride it's just perfect if you like trails in the woods fast and esey to monover would definitely recommend it lights on it are really good to

3. September 2021
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Dear Karl,
Thank you for taking the time to leave us a review.
We hope you enjoy your scooter and happy and safe scooting!

The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

Great price! Great service!!

Brilliant price, great email updates on our order and really quick delivery.

Fantastic service!!
I’ll be buying our next scooter from the E-Scooter Company.

3. September 2021
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Dear Adrian,
Thank you for taking the time to leave us a review.
We hope you enjoy your scooter and happy and safe scooting!

The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

Amazing experiences

Firstly, ignore the crappy reviews. This company is one of a kind! I have always felt like they've gone above & beyond with any requests I have enquired about. If you are not happy with something they are very keen to help you solve the problem. I even had phonecalls with Olivia and she put my mind to rest knowing I was going to be spending a lot of money on a scooter. Jason is a top bloke who even delivered my scooter to me personally to my home address after me being so impatient and not wanting to wait lol! From now on these are the people I want to give my money to, I wouldn't go to another company. I have bought X3 scooters off of them now & I know they've got my back. They make me feel better about spending 3k on a scooter as I know if I had any issues with it, I'd be confident that it'd be sorted out. Fantastic customer service, I'd give more than 5* if I could! Love you guys! Thank you so much for everything you have done for me!

30. August 2021
Bewertung ohne vorherige Einladung
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Dear Jorgia,
Thank you for taking the time to leave us a detailed review.
We hope you enjoy your new Wolf King GT scooter when it arrives and happy and safe scooting!

The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

Ordered a dualtron mini

Ordered a dualtron mini. The service provided by Olivia was incredible, always available and went out of her way to help me out when I got stuck. If you want to buy a scooter look no further

28. August 2021
Bewertung ohne vorherige Einladung
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Dear Jeff,
Thank you for taking the time to leave us a review and for your kind words. We hope you enjoy your Dualtron Mini and if you ever need anything please do get in touch.

The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

E scooters gave me an exelant service…

E scooters gave me an exelant service with rapid response to email and dilivery to Ireland in only 2 days..tops. K.E.

26. August 2021
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Dear Keith,
Thank you for taking the time to leave us a review and that was quick to Ireland! We hope you enjoy your scooter.

The E-Scooter Co.

Bewertet mit 5 von 5 Sternen

Arrived on time

Arrived on time. Great scooter. I recommend the etow gt 2021 edition ... zaps me up steep hills in seconds.

19. August 2021
The E-Scooter Co.-Logo

Antwort von The E-Scooter Co.

Dear Simon,
Thank you for taking the time to leave us a review. We hope you enjoy your E-TWOW, it's a fantastic scooter! Happy scooting!

The E-Scooter Co.

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