The Barcode Warehouse Bewertungen 

309
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We had an issue with an item that appeared to be missing from a delivery. Wendy and the Customer Services team took the time to investigate it properly with their warehouse and despatch teams and... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Barcode Warehouse is my preferred supplier for SLP labels. On this occasion, it took about 4 weeks for the labels to arrive and I had to chase my order. I had to use another supplier and it only took... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Purchased a wireless receipt printer not fit for purpose. After may a wasted hour , we complained to the compnay who told us we had to pay send it back to them . After much wrangling we still have thi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Bought a Zebra printer for use with Royal Mail. Despite having decent IT skills I don't know how any normal person could get this up and running without help. Phoned their aftersales support which was... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Wirtschafts- und IT-Beratungsagentur

Vom Unternehmen geschrieben

Based in Newark, The Barcode Warehouse Limited is the UK's leading barcode solution provider, self-adhesive label manufacturer and enterprise mobility managed service provider. We specialise in supplying barcode scanners, mobile computers, smartphones and label printers to the transport and logistics, warehousing, postal, healthcare and retail sectors. We are a specialist Mobile Managed Services provider, offering solutions which encompass finance, provisioning, fleet/asset management, data management and the repair of hand held computers and printers on behalf of our customers and our partners, who include Zebra, Honeywell, Samsung, Brother, Toshiba, Zebra, Datalogic and many more. We continue to manufacture labels,tickets and tags, which has been at our core for over 30 years.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

309 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,2

Alle Bewertungen

(309)

40 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great Service

The team helped me scope the required hardware that I needed, the sales and delivery process was simple with great communication.

25. August 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

They refused a refund, purchased 26th Feb 2021, 13th May asked to return, they said NO RETURNS.

I have asked to send this back as it is no use to us, we have not used it, and they say we are out of time! we bought it in February 2021 and we did not use it, we asked to return for a refund in May 2021 and the reply was that is out of return time! this is not acceptable, the item is not what its cracked up to be, it does not do its job, so its useless to us, we paid £112.79 for nothing! There customer services stink, and do not buy from them, as you want be able to get a refund!

9. August 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Redemption is there best quality

When buying a product from these guys i was disappointed to receive a faulty batch but in true Barcode Warehouse style they once again put the customer first by offering an apology and correcting the order immediately. Lydia who works apart of the customer service team is a true professional and made me feel like they cared about retaining my custom. once again Thankyou :)

22. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

not impressed

not impressed, delivery was 2 days not the next days as sold, on top of that no emails or notifications of the order being made or accepted or dispatched. had to phone up to find out. pure hassle.also no invoice available online.

9. Juli 2021
Bewertung ohne vorherige Einladung
The Barcode Warehouse-Logo

Antwort von The Barcode Warehouse

Dear Saul

We have checked our systems and asked all members of our customer services team but cannot find your details so cannot comment on why your order did not arrive next day as expected.

We are very sorry for any hassle and would be pleased to compensate you on a future order if you would kindly call/email and mention this review.

For all orders placed via the web or phone, customers receive email order confirmations which are also available in their 'my account' area of the website. If your order was placed on credit account, confirmation would come directly from the sales person processing the order and not be system generated. On dispatch, you would receive email confirmation from the website and and text alerts from DPD if you shared your mobile number.

Invoices are not saved in the website 'my account' area but would be emailed to the address on file once the order had completed. Copies can be sent via email or post on request.

Regards, Customer Services

Bewertet mit 5 von 5 Sternen

Great sales team!

We received a very professional service from Lynsey and Alison today.
From initial enquiry, quotation and order confirmation, it was very straightforward for us to place order which was processed very quickly nothing was too much trouble for them.
Please pass on our thanks to them.

28. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Outstanding Pre and Post Sales Support.

Having little experience of bar code scanners, it was important to me that I was dealt with by a company and ultimately a person who would listen and understand my requirement and be able to recommend appropriate hardware.
After speaking to several companies, I was lucky enough to speak to Karen from The Barcode Warehouse.
Karen took time to listen. She understood the very complex requirement and went into lengths of detail I did not even know existed.
She was able to recommend not only the scanner and the barcode printer we needed but then was able to recommend the type of label, the type of adhesive on the label and the type of ink used to print the label.
The result was a chain of hardware and supplies which while used together perfectly met our needs and printed and scanned perfectly out of the box. Almost.
I say almost because after installing the printer on my computer (without reading the instructions), the printer had an alignment issue I could not understand.
Karen put me in touch with Glyn from the technical support department who I cannot praise highly enough. Glyn took over my computer and methodically went though some of the common issue’s users experience with setting paper sizes for custom labels etc. He remotely connected to my PC and started to look more closely into how I had installed the printer and spotted the issue very quickly. I had used the wrong driver for the printer. This fixed, the printer performed immaculately.
At this point I would like to point out that I work as a software developer and often support users of my software over the phone. It is very difficult to support printing issues remotely because the printout is the one thing you cannot see remotely.
The fact that Glyn was able to diagnose and fix the issue is not a complete surprise to me, it is his job after all, but it is the calm, friendly way he did it that honestly left me looking at the service I provide to my customers and feeling I should learn a lesson from this man. Quite outstanding.
If Karen and Glyn are representative of this company, I would have no hesitation in recommending them to anyone looking at complex issues in bar code scanning.
Barcode Warehouse were also the best price I could find anywhere for the equipment I bought.
Thank you very much indeed.

26. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I bought a printer from here and never…

I bought a printer from here and never used it as I had the wrong operating system. I contacted the company about returning the printer but they never came back to me.I returned the printer and they accused me of damaging it. It is immaculate so this is untrue and they returned the printer to me without contacting every unprofessional,you have been warned!

14. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent support and service

Excellent technical support and assistance from Matthew Creasey, helping us make the right choices and then delivering to schedule. Highly recommended

22. April 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Mathew was excellent from start to…

Mathew was excellent from start to finish his knowledge was second to none. We had trouble finding a certain label which we couldn't locate on other sites, Mathew replied straight away and found us some no problem well done Barcode Warehouse.

15. April 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Incredible service

Incredible service. Fast Delivery, I ordered my printer late Sunday night and it arrived on Tuesday. I had an issue setting up and getting connected to my PC, but after 1, 5 minute phone call with Phil from Aftersales its all set up and ready to go. Very happy.

14. April 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I bought 4 M3 RF scanners never worked…

I bought 4 M3 RF scanners never worked from day one. Spent hours days even with support. 6 months in i am sending them back incorrect firm wear installed so would never work.very poor customer service they have your money so dont care. I have spent thousands with this company would never buy again.. cheapest is not always the best !!

9. April 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Customer service always helpful

Customer service always helpful, ordering never an issue, happy to continue placing further orders.

26. März 2021
Bewertung ohne vorherige Einladung
The Barcode Warehouse-Logo

Antwort von The Barcode Warehouse

Thank you for your kind review. We really appreciate your custom.

Hopefully we can assist you again soon.

Best regards, Customer Services

Bewertet mit 5 von 5 Sternen

great company

Barcode warehouse are a pleasure to do business with.
and a special mention to Angela Marsh who is my contact and is always helpful and professional.

22. März 2021
Bewertung ohne vorherige Einladung
The Barcode Warehouse-Logo

Antwort von The Barcode Warehouse

Thank you for sharing your experience. It's a pleasure to pass on great feedback like this to our colleagues.

Thanks for your business and we hope to help you again soon.

Kind regards, Customer Services

Bewertet mit 2 von 5 Sternen

Unreliable

1st order; Ordered and paid for on the same day, promised next day and it wasnt delivered resulting in a upset customer. 2nd and 3rd order; ordered and paid for but neither left the warehouse. If I hadnt have rang the stock would not have left. 3 failures from 3 orders isnt good

15. März 2021
Bewertung ohne vorherige Einladung
The Barcode Warehouse-Logo

Antwort von The Barcode Warehouse

Dear Mr Lewis

Thank you very much for your orders - we are truly very sorry for the delays in shipping them.

When you spoke to my colleague in the trade sales team on Thursday, she would have not know that the warehouse was experiencing a very large backlog of orders so the promise of next day delivery was not made to deceive. This carried on through to Friday when you placed your much-appreciated third order. We were still rushing to clear these on the following Monday.

To cope with our increased order volumes we have made key changes and investments and hope to reduce the risk of this occurring again.

Sorry again for the delays and frustration to you and your customer. We'd like to make up for it on and future orders if possible. Please don't hesitate to get in touch if that's possible.

Best regards, Customer Services

Bewertet mit 5 von 5 Sternen

I would like to thank Suzanne Catley

I would like to thank Suzanne Catley, always a great help and nothing is to much trouble .
a real credit to your company

11. März 2021
Bewertung ohne vorherige Einladung
The Barcode Warehouse-Logo

Antwort von The Barcode Warehouse

Dear Mr Wigmore

It's always a pleasure to see a colleague praised. Thank you for taking the time to share your experience.

We appreciate your custom and hope we can assist with any further requirements soon.

Kind regards, Customer Services

Bewertet mit 5 von 5 Sternen

Reasonable prices and very good customer service

Reasonable prices and very good customer service.
If only all of my suppliers were like this.

3. März 2021
Bewertung ohne vorherige Einladung
The Barcode Warehouse-Logo

Antwort von The Barcode Warehouse

Dear Mr Lister

It's always a pleasure to receive appreciation like this. Many thanks for taking the time to leave a review.

We're very glad that you are happy with our service and hope to help you again soon.

Best regards, Customer Services

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr