We had an issue with an item that appeared to be missing from a delivery. Wendy and the Customer Services team took the time to investigate it properly with their warehouse and despatch teams and... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Barcode Warehouse is my preferred supplier for SLP labels. On this occasion, it took about 4 weeks for the labels to arrive and I had to chase my order. I had to use another supplier and it only took... Mehr ansehen
Unternehmen hat geantwortet
Purchased a wireless receipt printer not fit for purpose. After may a wasted hour , we complained to the compnay who told us we had to pay send it back to them . After much wrangling we still have thi... Mehr ansehen
Unternehmen hat geantwortet
Bought a Zebra printer for use with Royal Mail. Despite having decent IT skills I don't know how any normal person could get this up and running without help. Phoned their aftersales support which was... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Based in Newark, The Barcode Warehouse Limited is the UK's leading barcode solution provider, self-adhesive label manufacturer and enterprise mobility managed service provider. We specialise in supplying barcode scanners, mobile computers, smartphones and label printers to the transport and logistics, warehousing, postal, healthcare and retail sectors. We are a specialist Mobile Managed Services provider, offering solutions which encompass finance, provisioning, fleet/asset management, data management and the repair of hand held computers and printers on behalf of our customers and our partners, who include Zebra, Honeywell, Samsung, Brother, Toshiba, Zebra, Datalogic and many more. We continue to manufacture labels,tickets and tags, which has been at our core for over 30 years.
Kontaktinformationen
Telford Drive, NG24 2DX, Newark, Vereinigtes Königreich
- 01636 602000
- sales@thebarcodewarehouse.co.uk
- www.thebarcodewarehouse.co.uk
4,2
Gut
309 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Resolution to missing item
We had an issue with an item that appeared to be missing from a delivery. Wendy and the Customer Services team took the time to investigate it properly with their warehouse and despatch teams and kept me informed throughout.
Although they were satisfied from their records that the complete order had been despatched, they nevertheless offered to replace the item as a gesture of goodwill.
I thought this was a very fair and customer-focused way of resolving a situation where it wasn’t possible to establish conclusively what had happened. Really good service and very much appreciated.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Hi Hugh, Thanks for the feedback. Our teams work very hard to get products out of the door, on time and as expected, but if things don't go quite to plan we also do our very best to resolve as quickly as possible. Your review is very much appreciated also.
Excellent service and friendly
Excellent service and friendly, helpful staff
20. August 2026
Bewertung ohne vorherige Einladung
Excellent service from first contact
Excellent service from first contact. Clear advice, honest recommendation, fast delivery and after-sales technical support superb.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Thank you for taking the time to share your experience. All of our teams really do take pride in giving a first class customer experience so its always great to get such positive feedback. Our teams are always available in person on the end of the phone for queries and support.
Great comminucation
I had an issue with my printer head, I had amazing support and communication throughout the replacement process. Cant thank Lou enough!
5. August 2026
Bewertung ohne vorherige Einladung
These labels are not generally…
These labels are not generally available items. So it was very refreshing to note how quickly the Team at Barcode Warehouse managed to source all the required items.
A very big thumbs-up!
Thank you.
J
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Thank you for sharing your review and an even bigger thank you for the thumbs-up! Our teams love feedback like this, it's much appreciated.
Great customer service
Great customer service, very helpful and quick communications made our purchase very smooth.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Thank you for your review Catherine, It's always great to hear good feedback. Our teams always do try to do their very best for our customers.
SLP labels
Barcode Warehouse is my preferred supplier for SLP labels. On this occasion, it took about 4 weeks for the labels to arrive and I had to chase my order. I had to use another supplier and it only took a few days for them to deliver. I find that being charged for next day delivery is very annoying as clearly this is not the case. Being informed that this is the charge made by the courier does not excuse the poor delivery.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Hi Chris, Thank you for bringing this to our attention and I am very sorry we fell short on this occasion. Your order is normally a stock item but was unavailable at the time you ordered it this time, and we didn't follow up to communicate this to you or expedite a faster delivery. Our Customer service team will be in touch shortly. Thank you both for your custom and your feedback.
I have a great relationship with our…
I have a great relationship with our contract manager (Matt) who is always able to support and deliver to my expectations.
The only downside to TBW service is an email I receive to say my order is leaving the warehouse, only to find out that its not leaving Newark for me, but your supplier to you.
This email is not helpful as gives me a false timeline and ETA.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Hi Darren, Thank you for taking the time to write a review and for giving Matt a shout out, it's much appreciated. With regard to your feedback on ETA's, I will definitely review with the teams to ensure in future we are providing the correct and most accurate information. Thanks again.
Great service and support
Great service and support, parts are always in stock and ready for delivery
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Hi Richard, Happy Friday and thank you very much for taking the time to give us a 5* review. We love feedback but we love great feedback even more so thanks again.
I use barcode regular
I use barcode regular,they are reliable,communicate and are an assett to my company
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Thank you for sharing your experience with us Michael. We know have great teams, so its always appreciated when they receive a good review.
Customer Service was very helpful
Customer Service was very helpful, and ordering was straightforward with no issues.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Thank you for taking the time to give us a great review and a shout out to one of our incredible teams. It really is appreciated.
Good product knowledge and service
Good product knowledge, decent pricing, responsive helpful staff
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Thank you for taking the time to give us a great review. It's much appreciated.
waste of time and money
Purchased a wireless receipt printer not fit for purpose. After may a wasted hour , we complained to the compnay who told us we had to pay send it back to them . After much wrangling we still have this printer - 10 weeks on and ove £300 lighter. Old technology that keeps disconnecting from teh wifi networ - keep getting the same 'we are not reposnsible' email.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Good afternoon Chandra,
I understand that our Customer Service Manager has now been in touch, and I hope we are able to resolve this for you shortly.
It is certainly not our intention to avoid addressing any issues. While this does not excuse your experience, I can see that our Technical Product Support team did attempt to contact you on multiple occasions to discuss the issues you were experiencing prior to this escalation.
I do sincerely apologise for the frustration this printer issue has caused, and I trust we can now move forward and bring this to a swift resolution for you.
Order went through straight away for…
Order went through straight away for next day delivery which is what I needed. Unfortunately the courier that was delivering failed to deliver even though we are open 24 hours daily and had to wait an extra day to receive the product.
8. Juni 2026
Bewertung ohne vorherige Einladung
Helpful customer service staff
Helpful customer service staff, great attitude
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Thank you for taking the time to share your experience with us Shelley. it is very much appreciated.
Terrible so far!
We ordered a receipt printer and cash drawer for next day delivery. We ordered on 12th May and they didn't turn up until 23rd May. This was far too late and had to order from another company. I've asked about returning the items and had an email saying they needed pictures of the items. I responded saying I hadn't even opened the package, no response. I opened, took pictures, still no response. You've emailed saying how did we do? Hopefully, this will get some kind of response and a refund.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Hi Paul, I do apologise for your frustration at the delay but our website clearly had the printer in stock and the cash drawer showing as out of stock - available to back order. Had you contacted us prior to purchase we would have been able to advise a more accurate lead time. From the date you placed your order on our website on the 13th May, to the DPD attempted delivery on 23rd May it was 10 days, again if at any point you were frustrated at the delay you could have called our customer service team who would have been more than happy to assist. On 27th May you e-mailed in to request a return and were responded to within an hour to ask for the photos, we do this to ensure the original packaging is intact and so we can issue an RMA, to which you responded to on the 28th May. Unfortunately you didn't receive you RMA number straight away and I apologise for this. We have now rectified this and as a gesture of good will we will pay for the return carriage. Please don't hesitate to call our customer service team in future if you have any urgent requirements.
Technical knowhow is excellent
Technical knowhow is excellent. The team at the Barcode Warehouse have always assisted or found someone who can.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Dear Pal
Thank you for your kind words. We do pride ourselves on the fact that we have a great technical team who are on hand to help our customers should any issues arise with their products or solutions. If they don't know the answer; we do have very close links with our manufacturers which we can call on.
Please don't hesitate to let us know if we can be of any further assistance. Thanks for your business.
Kind regards, Customer Services
supportive sales person
supportive sales person, helped to spec out the correct equipment and guide on all accessories.
DPD let you down with their usual service level is the only gripe.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Dear Mr Stokes
Thank you for the positive review. Very pleasing to know that the sales person guided you through your purchasing process efficiently.
We have used DPD for many years and do have a very high next day delivery success rate with them. We fully appreciate that exceptions occur and can only apologise for the delay and inconvenience.
We'd be very happy to make up for it on your next order if you just mention the delay/this review.
Thanks very much for your business.
Kind regards, Customer Services
Intuitive website
Products were well laid out on website with solid descriptions, making it an intuitive and simple buying experience to find what I needed. I also got a follow up email from one of the acct managers to see if there was anything else that I needed! 5/5
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Dear SP
Thank you so much sharing your positive feedback here. We're always here to help if you need anything else.
Many thanks for your custom.
Kind regards, Customer Services
Great service
Great service, fast delivery, highly recommend.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Barcode Warehouse
Thank you so much for the kind words, Trivanta Services.
Always nice to hear back from our customers.
Many thanks for your business and we hope that we can help you again soon.
Kind regards,
Customer Services
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