The Barcode Warehouse Bewertungen 

Antwort von The Barcode Warehouse

18. Sept. 2025

Dear Andrew

Apologies but we have no record of a missed call from you prior to you making contact yesterday at 3:17pm. We cannot see any of your 'chases' either. We replied within 15 mins.

I'm sorry that you thought our email was snotty. That was not our intention. We simply require images prior to raising an RMA as some customers initiate a return saying a product has not been opened when it clearly has. Everyone is asked to provide the same.

We cannot accept any returns unless products are in an unopened condition. This is so we could restock and sell to another customer. You cannot buy products from our website for testing and expect a full refund.

Thank you very much for your web order of a cash drawer, barcode scanner and printer. We are not in control of the compatibility of Shopify. If you had contacted us first we could have assisted. You don't connect a label printer to a cash drawer; you would connect to a PC to print labels. A USB barcode scanner would only work with a compatible USB hub setup or Android tablet according to the Shopify manual. People on iOS use the Socket scanner which you would have seen on the web page you were looking at. Cash drawers are linked to receipt printers and it is the receipt printer which triggers it to open.

You are a business just like we are. You have purchased these products for business use (we do not sell to consumers) and so no consumer regulations relating to returns would apply. When checking out online you agreed to our terms and conditions, including the returns policy.

We would still be very happy to help you get up and running if you would speak to our tech support team and confirm what setup you have and are trying to connect everything to.

Similarly, the Shopify website does have a very comprehensive help website detailing how to use these hardware items. If you do need a Bluetooth scanner and receipt printer, we'd also be happy to do this at a reduced rate to make up for any inconvenience.

Regards, Customer Services

Antwort von The Barcode Warehouse

3. Sept. 2025

Dear Reza

We are sorry that you were disappointed with your experience.

We do make our assessment fees and return shipping charges extremely clear on our website before carrying out any work. You would have agreed to these prior to us receiving the scanner for inspection so do not agree that anything we have done is unfair or unreasonable. We cannot inspect faulty kit for free as it takes some time and expertise.

In terms of the repair cost; we have to use original spares and obviously mark these up by a small amount and add a labour cost.

This is not comparable with finding and buying something on an auction website which might also need a repair or have been previously repaired with non-original parts.

We do source certified refurbished kit for our customers regularly if that would be of interest.

Regards, Customer Services

Antwort von The Barcode Warehouse

15. Aug. 2025

Dear A Lord

That's very kind of you to say. Thank you for your order and for leaving a lovely review.

We're glad that you were happy with the pricing and hope to help you again.

Best regards, Customer Services

Antwort von The Barcode Warehouse

13. Aug. 2025

Dear Vicky

Your review states that that 'it hadn't been out of the box' but also that you 'immediately re-boxed the item'. Our terms are very clear in that we do not accept returns unless the goods are defective. You requested a return stating that the goods were unsuitable and when we inspected the printer, there were marks on the front.

At our discretion, we will obviously try to resolve any customer mistakes but the goods must be in unopened condition. This is so that we can confidently restock the item and sell again without causing any problems for the next buyer. Our own suppliers, i.e. Epson and their distributors, will not accept returns if the box has been opened. Our terms are typical for B2B transactions.

Regards, Customer Services

Antwort von The Barcode Warehouse

13. Aug. 2025

Dear Joanne

Thank you so much for leaving a review. We agree that Glyn is brilliant and are very happy that he could get you back up and running with your Zebra printer.

Kind regards, Customer Services

Antwort von The Barcode Warehouse

23. Juni 2025

Dear Joanne

Thank you for your kind words. Glyn is definitely an asset and your feedback has been shared to make his team aware.

We're glad he could help you out and hope we can do the same again.

Best regards, Customer Services

Antwort von The Barcode Warehouse

5. Juni 2025

Mr H

Thank you for your order.

Our company started in 1987 and has been a manufacturer of self-adhesive labels ever since. We supply all types of labels, tickets and tags. We do manufacture quality labels for the logistics market and sell these to some of the largest companies around. Our permanent labels are permanent. We are ISO-accredited and take quality and consistency of supply very seriously. Any non-conformances would be investigated fully. The supply of consumables makes up around 10% of our £60M annual revenues and so there is a full, expert-led team ensuring that we are proud of what we supply daily to our valued customers.

You purchased one box of Zebra-branded, permanent labels from our website (i.e. not “Barcode Warehouse adhesive” and not manufactured by us). As far as we are aware you have received the correct labels but you just want to return them.

We sell multiple boxes of these labels every week and have done for many years. You are the first to complain about their performance. We are Zebra’s largest partner for their ZipShip media.

We would obviously be very happy to supply you with alternative labels which are more permanent and/or suited for your application.

Regards, Customer Services

Antwort von The Barcode Warehouse

16. Mai 2025

Dear Ferhat

Thank you for your purchase of a Sunmi receipt printer from our website back in January.

We are very sorry that you are unhappy with our returns clause. We are obviously allowed to choose our policy and our terms are not dissimilar, in this respect, to any other of the other thousands of B2B resellers in the wider marketplace. You agreed to our terms when checking out. Saying ‘I don’t think I need it anymore’ is not an allowable reason to initiate an RMA.

On this occasion, however, I can see that the team did try to use their discretion when you stated that your product was in unused condition. However, on receipt and inspection of the goods there were clear signs (as sent to you in images) that your product had been out of the box. We then had to send your printer to you (again) at our expense.

We cannot restock and then resell an item to another valued customer unless it is in unopened condition for obvious reasons.

Customers are supposed to ensure compatibility with their software provider (or indeed ask our sales team for advice) prior to ordering to avoid situations like this.

Regards, Customer Services

Antwort von The Barcode Warehouse

Aktualisiert am 16. Mai 2025

Dear Jo

You have elected to not respond and provide any information here regarding your identity. We cannot find any record of any cases which match your name or this description. This does not sound like something we would do. If you still need assistance, do please call us.

I don’t believe we have sold any ‘pos systems’ (if you have purchased POS software from elsewhere; it is likely that your software provider would be the best bet to get you up and running.)

You do mention a printer not working. Lots of products including receipt printers may come without all the desired cables. That is the manufacturers choice, not ours. We can help with drivers etc. but, again, if it's not plug and play, your software provider would likely have FAQs/documentation to ensure all of the settings are correct.

The tech support team have a case management system so would not be able to fob anyone off. They have closed 497 cases so far this month and we quality check all of them.

Sorry that you feel like you have had terrible service but we are struggling to understand why at this stage. Please do let us know if you are still struggling setting up your printer. We'd be more than happy to assist if you would give us the chance.

Regards, Customer Services