Tapstore UK Ltd Bewertungen 

Excellent customer service. We needed a new mixer tap and we were unsure if we had selected the correct one for our system. We rang customer service and the lady was really knowledgeable and helped us choose the correct tap. The tap arrived the next day with DPD and the quality was excellent. I would highly recommend.

Excellent customer care throughout from Will and Team. Huge thanks for your valued service and I hope to deal with you again in the future.

Having ordered some tap filter and waiting 3 weeks for delivery I flagged the issue to the customer service team. They apologised and said they would get another delivery out. Another week passes and no sign of the product so I chase up again and again I get a passive response. The lack of reflection that it’s been a month with no product delivered was incredible. I’m just glad it wasn’t something I urgently needed. Won’t be using them again…

Excellent customer service. initially called with a few questions which were quickly and clearly answered. Placed the order online and the shower unit arrived promptly. There was an issue with the shower (not Tapstore's fault).within 24 hrs I had a replacement unit back in the hands of the plumber. Given this was in the gap between Christmas and New year I think that was amazing. Happy to recommend and will use them again in the future. Thank you.

Easy and intuitive website. Great prices = super value for money. Prompt services from ordering and taps delivered within 48 hours. Would recommend this company

Very helpful staff. Excellent value. Quick delivery. Overall very happy.

Good choice of products, easy to order, speedy delivery, and excellent customer service.

We required a new Franke Athena kitchen tap and found that Tapstore offered the best price. After ordering online, the tap arrived quickly and in good condition.

Good price , decent postage. No problems.

Take Note!
I unfortunately had to return a kitchen tap that was
incompatible with my sink.
I had paid £6.95 postage but when I came to send it back to Tapstore
They wanted £15 to pick it up.
There are too many other good companies out there with a lot better delivery and returns policy.

Having been let down by another supplier, Will was brilliant at arranging next day delivery of my order and keeping me updated. Great customer service.

Ordered a shower pump 16 months ago from tapstore and received next day. This week, the pump broke down... I contacted tapstore. They were extremely helpful (especially Tim) and dispatched a new shower pump with a significant discount (reflecting the short life of the last one!) even though the old one was no longer under manufacturers warrantee. Received and fitted next day. I can't fault the customer service. Thanks guys - will definitely use you again.

Where do I even start? Order an item online and paid £6.65 delivery for guaranteed 2-3 days. 10 days later, still nothing. Called and promised it would be next day. Next day nothing arrived. Called again and promised it would be between 10 and 12.30pm the next day. Again nothing.

As a strange coincidence, after ordering online, my debit card was compromised and had to be cancelled after a number of strange purchases appeared. This was the only item ordered online for 2-3 months. Make of that, what you will.

Sent a broken shower pump well wrapped so possibly not their fault - But new one arrived 1 day later so good service. Only 4 * though as not too sure about the small print "report any fault within 48hrs" not really practical to check everything I order within 48hr ! some jobs may take a week to get back to.

Dreadful company avoid seriously, very unhelpful and down right insulting.

Went online and put >£500 in my basket. The website advised calling if you wanted express delivery, which I did. The service was slack, but my details were taken with a promise to email within 10 minutes with products that would be available. No email received, since ordered from Victoria Plum and PlumbNation.... Amazed these guys still exist with that level of service in an competitive market....

I ordered an item, they sent me the wrong thing and wouldn't send me the correct thing until they had collected their mistake. Very rude and impersonal service. I then went to Sanctuary Bathrooms who were BRILLIANT. They give you extra discount too if you phone and ask.

Joey, who I spoke to on the phone handled my query well, helping choose the right option for me to fix my shower problem and at a reasonable cost. Very pleased with the service. Would recommend :D

my old shower decided to die on me googled it and rang up tapstore and they advised me on suitable replacement ordered there and then and it arrived next day and it fitted perfectly

I had bought the wrong product from them (a pump), I called them they went out of there way to make sure that I bought the correct product, which my plumber had wronly advised me to get, they sent the new product to me at work and arranged the old one to be picked up from there as well. I would definatly order from them again.