Sprint Bewertungen 

I'm so tired of sprint and having a down payment to upgrade even after being a loyal on time paying customer for 3 years!!!!!!!!! IT'S REDICULOUS

I have had Sprint for at least 6 years. I live in a small suburban town of Milwaukee. Call drops all the time. T-Mobile bought Sprint and two years ago, they sent me the new SIM cards. I replaced it in one of my phones. Two or three hours with customer service and my phone was not able to make calls at my own home even hooked on the WI-FI. I thought it will take them a little time to master the process.

Fast forward to November 2022. I replaced my cards (I got three lines) yesterday. Same story. Could not make calls. I spent 8 hours on the phone again. Calls dropped. In one of the calls, I asked 4 times to be transferred to a manager. The rep asked me "Why?", despite having in record the multitude calls placed through the day. SERIOUSLY? I cannot address this enough. I will give them the benefit of the doubt when it comes to technology (yes, I am that kind), but to not even train their service reps at a basic level is infuriating.

I have been in customer service, whenever a customer asks you to talk to a manager... that is the end of the road for a rep, you TRANSFER. Immediately, no questions asked.
I HAD to explain the reason of my request... still did not transfer me. It was only after a few more calls that finally, one rep had the decency to escalate my call to the manager - not without waiting 55 minutes listening to escalator music.
I switched companies yesterday. Like that. I was so done with Sprint/T-Mobile.

Save some time, frustration, anger and unpleasant experiences, at the most you get quite mediocre coverage.

I have been a customer FOREVER! Paid insurance forever!! Scam to sign up for insurance. Finally need to submit a claim. They need to forward me to iPhone since I have extended warranty. So tell me what have a been paying for over the last severe years. The girl could not explain.

Been a customer for 8-9 YEARS. Last year, I was offered 2 "free" watches with the exception of $15 service fees for each. Funny thing is - there WAS a monthly product payment for each watch.

Well, I just switched to Xfinity. My final bill for Sprint (T-mobile) was $316 as opposed to $177. Spoke to a rep for 20 minutes. Initially asked if it was for cancellation. The rep denied it and told me for 20 minutes "it is a charge for each phone." Phones are paid off, no over-data...so what for the phones? What could possibly make my bill go up $120? She kept me on the phone for 20 minutes to finally admit they were cancellation fees.

Not sure if it was that she didn't want to talk to the next caller, or what. 8+ years, and they charge me a cancellation fee? Got "free" watches that I had to pay for for my loyalty? Wasted 20 minutes of my life telling me "the charge is for the phones" as if I didn't know I was talking to a phone company?

So long, Slimy Sprint.

I only gave 1 star because there isn’t an option for no star. They change things on your account and dnt own up to it then blame it on you. If you need a phone company dnt come to sprint/T-Mobile

Yesterday my wife and I called Sprint to get new iPhones per our lease agreement that we have had for years. The Sprint representative kept quoting us an installment program that was quite expensive although we repeatedly stated we wanted to keep the lease program we had for years. Finally after 25 minutes she (Mary) stated the lease program had been canceled. We stated we are still being billed for a lease, and we were never notified the program was canceled. She droned on repeating that all Sprint Customers were notified. We said we were never notified and she kept droning on "all spring customers" were notified." We kept asking when and by what means? After about 15 minutes she finally offered that we were notified by email and text on August 17th, 2021 that the program was being canceled with our options. We immediately checked our text and email records and there were not notices on that our any date that the program was being terminated. We had made 22 payments on our current phone at $45.40 per month or a total of $998.80, close to the actual original value of the phones. She told us we could buy the phones with 9 monthly payments after the lease contact was finalized at 18 months. The residual value of the phones was about $300 each. I asked if $45.40 times or $181.60 could be credited against the purchase price (the payments made for the phone after the lease was satisfied. She said no. I then asked for proof that we were notified. She kept insisting we were, put us on hold for the third time, before coming back and saying she could not find a record we were ever notified, but still refused to do anything to make this situation right. I asked to speak to a manager, and she put us on hold again. After a prolonged period during which she came back on the phone occasionally with a convoluted and changing story about being unable to find a manager she said she would have a manager call us. She gave me a case number of I22622188944. It is been now 24 hours and no one has called. My opinion is that they have a large number of dissatisfied lease customers and they just want us to pay through the nose for a purchase plan and maximize their charges for the lease program. She was obviously reading from a script that was fundamentally evasive and dishonest. While she kept a cheery tone to her voice, she was insulting in that she repeatedly misled us and refused to hear what we were saying. She kept putting us on hold. All in all we spent 1hr 20 minutes on the phone and got no satisfaction. We feel abused. Is this the kind of company you would want to do business with or work for?

They have THE WORST customer service. They lost a payment and after sending them the confirmation directly from my bank (paid thru Zelle) they did not accept the payment. I received a refund from my bank but no contact from Sprint and no idea why they refused the Zelle payment. I had to go online and pay thru their website. I had no issues when they were able to charge my credit card each month, but have now for 4 months running had problems with them accepting payments made thru my bank. They are impossible to work with. Do not recommend.

I feel like I have been misled and frauded. I have been with Sprint for many many years and since they started this transfer with Tmobile it has all gone down hill, my bill just continues to get higher and higher, they will come out of nowhere with an additional charge to my bill and give me some excuse as to why they are charging me an extra $187,, this month for example and that is after AUTOPAYING my regular bill-they said i had a balance-how is that even possible first of all. but who knows they have my old phone that was paid for so I just feel like I am either stuck with them now or I am going to have to lose a lot of money to get rid of them. either way when its all said and done, they will not get my business again. I am very sad and disappointed that I did not go with anyone else...

Lying, dishonest, greedy, manipulative.
My $99 dollar replacement phone, covered in my insurance plan?
Full price...$529.
Went to 2 stores to have this fixed.
Was told it was. Paid $193 to cover back bills & phone. Still owe 22 months @ $18 !!!
As I stated lying, dishonest pieces of s**t.

AVOID THIS COMPANY AT ALL COST!

Sprint Customer for over 5 years, and even with T-Mobile they are absolute garbage.
Been getting charged $300 for 4 lines, and finally decided enough was enough. 11/07 was supposed to be my last day of service since I am switching to Verizon and Sprint/T-Mobile decided to cut off all my phones early and still charge me for the service. AVOID AT ALL COSTS! And no, this isn't some bull crap review that was copy and pasted this actually happened to me just today. Now my step mom and dad are phoneless and so is my wife.

This has got to be the worst entire phone company ever. All they do is lie and manipulate words for their own profit and benefit. I absolutely hate the merge of sprint and T-mobile. You decided to take to trash competitors and make super trash as a union. I know soon I’ll be switching providers

Horrible!!!!!! Don’t care at all about the customers.

I have been a sprint Customer for over a year , I have never experienced this type of rudeness over the phone this morning I’m not sure what branch office this lady Lynn is located at,but she was no help constantly yelling,talking overtop of me ,tremendously with a nasty attitude,I have literally asked to speak to a supervisor or manager,she never put them on the phone stated she talked to them and they confess their concerns with me ,this has been the worst of the worst , I will be calling corporate to explain this matter this is unacceptable customer service.sprint you have fail us.

I bought a phone while on holiday in the USA locked to sprint. The store i got it from advised it can be unlocked from just contacting the company. I have been in contact with them for a week and being bounced around to have the device unlock. I first contacted sprint who transferred to Tmobile..who passed me unto their specialized team who checked the device to make sure it wasnt stolen or blacklisted they then sent me back to sprint.. i was asked to to provide model number and imei number .. went through an interrogation on how i obtained the device.. then was told this would be fwd to the tech team to remove the device from thier system, took my details and said await 3 days.. 3 days passed and no contact whatsoever.
contacted via chat again after that.. this person kinda knew what they were doing.. I THINK.. we did a series of clearing cache and data .. this now stopped a pop up stating i havs to contact support when i tried my own sim.. he then said he would fwd thei matter to the back office team and would take 24 hours to unlock.. 24 hours passed.. contacted again only to get the run around again from an agent named LUCY G.. that she cannot do anything.. i asked for a supervisor.. i was refused to be contacted by on..left online alone for mi utes at a time then only to receve a canned respoce telling me she will end the chat because of inactivity.. after about 2 hours got transfered then the chat was ended.. i then called a 1 8882114727 number which i had gotten some kinda help previously... this time agent was quite rude and blunt .. she wont assist unless she gets a account number or pin.. i explained again to her i do not have this info.. she then went on saying she has been working there for how many years and thats protocol.. i then explained other agents tried to look deepeer by using the device imei number. She was adamant she would not assist

I am so lost on what to do next

Is there a rating lower than 1 star I have been with sprint for 23 years, since the merger with T-Mobile the service is terrible, had a I phone7 was out of the state of Michigan service was OK came home people couldn't hear me so I went in to buy new phone got a 12, same issue got with overseas customer service11mos ago and they said it was tower issue now 12 months later it's the samething. now Ms. overseas wanted to tell me it's a audio Issue with the 12 , I said I had the same problem with the 7 so she said I should've taken the phone back within 14 days of purchase after being on the phone with her 45 min going back and forth I told her I hope they pay you well because your script reading is on point and i hung up. about to change carriers

I’ve been with Sprint for almost three years Sprint started off with a lie I was told I was during a even trade for my IPHONES that I owned for a upgrade that wasn’t true Sprint took my paid off IPhones and made me pay for there phones they lied about the monthly amount and just recently cut me off for $288 to the point that I can’t even call them this company like many other companies is robbing and lying to us and need to be sued by a law firm!!!

Sprint Suckksssss
October 12th, 2022
I have been with Sprint for 6 years, always paid my bill faithfully every month 3-phones $340.00-over price 3 times this year I Left town and of course no service, I spend more time with sprint on the phone than my actual vac., there horrible over seas customer services suckssss, COME ON AMERICA WE COULD DO BETTER THAN THIS! They just transfer you from person to person with no clear direction of what is to happen. You can't get a superior on the phone because they are also dealing with calls. It's unacceptable and this has been the worse since the merged with T Mobile. I will not be spending money with this Company any longer. I suggest you do not either!

I wish i were able to leave less of a star! Worst experience Ive EVER had in my entire life!! If anything goes awry (which it does and will, frequently), especially that of which will most definitely be the over-charges on the bill. I have been charged for phones I've paid in full, in over 2 years alleged 18 month lease but the Sales idiot at Tmobile/sprint conglomerate Arthur, lied and is still scamming me for hundreds a month. Nothing but run around service if you call you rerouted to some non-english speaking moron who REFUSES to help you in anyway shape or form but consistently talk over your concerns and demands you again pay for the cancelation of the account thats been stealing your money for years... But thats clearly not enough... They make you recite everything verbatim if you ask to be connected to a supervisor... which we all know is just another human directly beside the first idiot. It literally is one of the most frustrating experiences anyone can endure. And nothing gets resolved they still maintain their theft and horrible customer service and your stuck putting blocks on you account information which they will still find a waybto take from you when you know youve been stolen from. It feels kike identity fraud but worse because they refuse to do ANYTHING to help you!! Ive been a prision of sprint since February 2018. Do not sign any contract with these crooks you will regret it.

I literally just got off the phone with sprint about my Note 20 ultra so forgive any errors in grammar.After spending over 2hrs on the phone with sprint/T mobile I'm disappointed,disgusted at the deceptive sales promotion. I was told 55 dollars a month for 2 phones with my new upgrade & no paying the tax on the new phone, then the call dropped,no one called me back. When I call back I'm waiting 25 minutes after getting a new sales rep the deal changes,they want $96 dollars for the tax which is UNDERSTANDABLE but not part of our ORIGINAL agreement, after 45 minutes I'm extremely pissed & yes I was very upset brought to a point of cursing about sprint not the sales rep. I'm already 2.5 hrs invested in this,why so long you may ask,because I actually thought they would keep their word. When the sales rep heard me throw my stapler on the ground he was like sir don't be upset I'll take $50 dollars off for your to credit the difficulty of this transaction. Now I'm upset because THEY had the ability to do this over an hr ago, why now?!!! Then here's the kicker after offering me to take $50 bucks off the guy wants to sell me phone protection for $18 dollars a month lmao WTH ! Make your own decision that's my sprint T mobile experience 🖕💩

Sprint is the worst service honestly. I had to pay my bill just a few days late, due to a late paycheck. I was told they'd arrange it, but that I'd have to pay $10 "for a support fee". First off, what kind of crappy service provider asks you to pay them MORE for getting help? After I talked to them, I agreed because I felt like I had no choice. That was a huge mistake. They called around ten times a day, to ask me to review the service to them, to the point I had to block them. My phone recognized their number as a spam number. When your phone recognizes your provider themselves as a spam number, there's a problem. After all of this, I tried to change my plan to the original one I had. They told me the only option I have would be just $10 less, when I'm paying $90 for 100gb of hotspot. These people are scam artists, when you do speak to them they sound like scam artists, and they are awful reps.