Sprint Bewertungen 

Had to do an update to my review. I had to call Sprint which is now / T-Mobile for billing issues in the past which was roughly a year ago. Now jump to Monday, September, 26th, 2022 I called due to receiving texts 3 days later.

The rep Patrick I spoke with went through the entire phone with me and cleared the cache from the texts. It worked for 1 hour then stopped. Patrick stated he would call me back, he called at 12pm when he told me he would call at 2:30pm as I was at work.

The following day Tuesday, September, 27th, 2022 I called Sprint back to get help as the only way I can receive texts is by restarting my cell. Again nothing could be done, so I said whatever received my account number and pins for another business that cares.

While getting the info the rep asks why I want to leave, I explained thoroughly and the rep doesn't even bother to even go over the phone to see what else can be done to fix the problem.

I then said F this and decided to leave for another business. Sprint did not call me back to fix the problem, they did not even bother fixing the problem while on the phone with a rep asking for my account number.

I was with Sprint for over 11 plus years and still no help from them after 11 plus years. The reception is trash, the customer service is trash / depending on who you get. I even went to the T-Mobile store where they said it was a network issue. Glad they really helped lol not.

No one helped, so I said by and ever since the switch to my new carrier I have yet to have problem with reception where I work and no problems with the texts.

Avoid this company like the plague, they will sell you insurance that does not cover your phone. To say their coverage is spotty would be too generous. My cell service drops at random times and tells me I can reach the wireless network. not to mention that it is almost 200 bucks for two lines and it is not even the top tier service.

Tengo una pesima experiencia con sprint y no me quedaron ganas de recomendarlo y mucho menos regresar con sprint, a todos mis familiares y amigos. Les voy a decir que dejen a sprint, no tienen palabra y ademas roban dinero en las facturas. NO RECOMIENDO A SPRINT, y los que lo tengas, les pido que se salgan de sprint, no sirve. ROBAN DINERO DESCARADAMENTE. NO SIGAN CON SPRINT. quedaron de hacerme un refaund. Y nunca lo hicieron. QUE NO LES PASE LO MISMO A USTEDES. NO CUMPLEN CON LO QUE PROMETEN.

This is the worst network provider ever. I called sprint a thousand times regarding my bill, every single person i talk to is giving me wrong answers and they have screwed up my bill and now no one is picking my call. I was told a supervisor would call me, but no one did. Wat a joke!!!!!!!!

The bane of my existence for 2 years. They screwed up my bill repeatedly and wouldn't fix regardless of proof in writing. Even when I dropped them, they wouldn't unlock my phone for 9 days. All bills paid. Every stupid rep (they are either really stupid or either severely undertrained) had a different reason for 9 days! Sooooo happy to be rid of them.

I have the same problem like everybody else here. They stole my trade in and lying lying lying. SHUT THEM DOWN THESE CROOKS!!!!!

I had Sprint since 2010 is 2022 now do you know they made me a payment arrangement up then canceled it and then told me I had to make up front payment if I want to MetroPCS I would’ve went to them this is supposed to be a contract y’all post to always help and treat like family yeah I don’t do none of that the service is poor as hell and I can’t wait till I’ll be done with y’all

Thieves! I traded in my perfectly good phone for a newer phone to get the newer phone at discount. 2 months later, they said they never received the phone, but I still had the tracking information showing they did. Then they changed their tune saying it was broken, which isn't true unless it happened during shipping which is my problem because it was packaged up the way they wanted. Besides that, they could show proof of the damage or send my phone back. After multiple conversations, they said they still give me my promo. I get the next bill and guess what? No discount! I'm done!

Worst company ever
Do not use sprint T-Mobile
They lie about everything. I can’t say it enough. THEY ARE AWEFUL!!!

I am giving Sprint the lowest grade I can at this point. I am a single mother of 3 pre-adults, and a veteran who also works for the federal government at this time. I ordered an Apple Watch seven series on August 5 at full price of $437.49. I received the watch on August 9. I proceeded to charge the watch after 30 minutes to watch did not turn on. I called Apple support to see if they can troubleshoot the watch, that process failed. so I proceeded to call Sprint and also do a live chat on my computer. After speaking to five representatives I could not get anything resolved. So I decided to go to Best Buy the next day purchased an Apple Watch for a lesser price every turn the watch back to Sprint. I waited 2 1/2 weeks for a return kit. So I asked the representative how long will it be for me to receive my funds back to my account. I was told by the representative Soon as the watch reach the warehouse I can give them a call on a particular number and they will expedite A refund. When I call back on the prospective date of the white ridge in the warehouse it was all a delay. So I called Matt on the following Monday the whitehead reach the warehouse I still cannot receive a refund. So I decided to call Sprint again on September 9 spoke to another representative gave her the entire information as she processed a refund or so I thought. The representative typed in the expiration date on my card incorrectly. Which I do not understand how that happened because I paid my bill with the same credit card. I received a call from a Sprint representative today as she proceeds to let me know that instead of receiving my money back to the card that I purchased the merchandise with Sprint decided to send me a prepaid MasterCard which I did not ask for. They also proceeded to let me know that as soon as I receive the card they can transfer the money from that prepaid card to my debit card which I don’t think that could happen. I’ve been a sprint customer says 2018 I have four other devices with Sprint which I just purchased around 5-6 months ago. I am not happy at all I am looking into another cell phone carrier.

If I can give 0 star I would currently deployed to South Korea and got charged $500 for 2 months straight for long distant call when I told them from the start I want it for my wife since I have a South Korean SIM card. Terrible customer service all they care about is overcharging customers.

So i ordered a apple watch from sprint/tmobile back in august 17. Here it is september 9th and they canceled my order. I than spent about an hour and a half in a chat room being redirected to different people to finally be told that it was on backorder (witch is funny becouse walmart has the same watch in stock.) that was the results as to why it was canceled they could have easy said that in the email instead of your order has been canceled.
Also they have false advertisment with unlimited talk text and data they say its unlimited once you hit 50 gigs they lower your speed to the point where it times out or doesent load pages/drops calls/doesnt send texts/have to resend a text 10 times still not sending.
Every time i order something from sprint.com ie: new phone, new watch, new tablet, new whatever, my address is not found yet, usps,ups,fedex,uber,door dash, amazon, all know the address and deliver to said address yet sprint cant find this address.
So i spend about 2 or three hours on the phone trying to get them to deliver my product.

Chatted with an agent, asking to cut my service. Was told that my FINAL BILL is only 249.93. I checked my account and the bill is $393.00!!!!

Way to screw your customer SPRINT!!! I have the chat transcript from Sprint to back-up my case.

Do not trust this company & dont get any service from SPRINT - they are a scam!

one of the worst phone company's ive had. i canceled my line & returned the phone & they still charged me 300$ when AFTER i returned the phone in march of 2022 it is now September & they still have not refunded me my money. i call almost every month & they say they will send a check in 7-10 business days. DO NOT GET THIS PHONE COMPANY. ITS THE WORST

a ridiculous company! i paid my bill to start a payment arrangement and they took my money and refused to reconnect my services i went to the store and they called sprint customer services for me! The employee was literally arguing with a supervisor rafiel that refused to reconnect my services after the money was already taken out! The guy in store said i’m not the only person this has happened to, he said another sprint customer comes in every month because when he pays his bill they disconnect his services! A absolutely terrible and unfair company! i’ll be getting out of sprint as soon as possible. unacceptable.

I had a bad experience with them overcharging me on my bill. I had to switch off of them.

This company is beyond a mess. I agree time and time again they are liars. Today I went to terminate my contract and pay the bill out. Now, guess what, they increased the termination fee since 3 months ago for a quote they gave me. I spent 5 hours trying to get my phone paid, terminated and unlocked. My day with Sprint started out at 1:30 pm and ended at 6:30 pm. This was like a bad scene from a movie. I can't use my phone for the next 3 days even though I paid the bill.
I spoke to one rep at 1:45 and she told me "Oh your account is good, and you don't need to pay or do anything." She told me to go ahead and have my phone ported to another carrier. So, I went ahead and had the sim card switched out to Verizon and then discovered the phone was not unlocked. Went back to deal with Sprint again at 2:30 pm and was told I could not terminate my contract or pay my bill until mid-month September. We went back and forth on the phone with a different customer service rep for about 30 minutes and then I hung the phone up in his face finally as he kept apologizing to me that he could not terminate my contract today.
So, I get into my vehicle and drive across town about 25 miles to the headquarter store and was told that they could terminate my contract and I could pay my bill. Finally, this store was able to get it done. But f$%^& up Sprint will not unlock my phone for the next 3 days. These are thieves and crooks and should be in jail. I paid my bill but didn't get a service. I hope they get sued too and have to pay people their money back.

Sprint is the ultimate worst phone company! DO NOT SIGN WITH THEM! Back in September 2021 they called us after Hurticane Ida offering us all kinds of free promotions and upgrades. We upgraded 4 out of 5 lines and added one and then they offered us 2 free watches at no additional cost all we had to do was pay for the taxes upfront. All we had to do was trade in old phones. They sent us boxes to return old devices and we did, I even took pictures of the return labels and had a receipt printed. Within that time they charged my mom's credit card over 1200 dollars in 3 different amounts back to back her credit card flagged it as fraud and stopped the payments. Sprint immediately "blacklisted" us from being able to pay over the phone after we explained what happened, they did not care and told us we would have to pay cash for a year and they shut all our phones off. After we had no choice but to rush over and pay over 1200 dollars cash, the next bill rolls around and our bill was almost $7000!!! I was on the phone with sprint for almost a week straight trying to figure out how the hell that's even possible. Turns out they claimed we didn't return our old phones and were charging us for all the old devices with services charges, plus the new ones with service and 4 tablets that had been paid off for over a year. They took off all our promotions that were given and was charging us "full price". Literally to add insult to injury they offered us a $25 dollar credit for inconvenience!!!! Like seriously!? We still to this day are being charged for devices that are paid off and confirmed with sprint they are paid off. They confirmed the return of old devices but still have yet to reverse all the charges. They say they will call back and never do. "Supervisors" send you from store to store or claim they don't have authority to fix. We even gave them back 2 upgraded devices because they told us we could turn them back in if we weren't happy with our service! I have no idea how it is even legal to do what they do! We need phones we have small children. My husband and father need them for work. It's disgusting, unethical and they need to be shut down for good!

If I could rate this company as a 0, I would. I have never been lied to and misdirected so much. Everyone I talk to gives me a different answer about the merger. I was with T-Mobile for years. When purchasing a new phone under sprint in Spring, 2020, they told me not to worry, I wouldn't lose my status with T-Mobile because the merger would be complete that August 2020. Every time I talked with them since then, they project it out another month or two with various excuses. Recently, (spring 2022) I finally had the opportunity to switch to T-Moblie if I paid off the $186 balance. However, the instore rep told me it would be better and faster if I upgraded and then switch to T-Mobile. I took him on his word, even though I didn't need a new phone (I'd just gotten one three months prior paid for by my insurance since I broke mine old one). I specifically asked if this would put me in another lease with Sprint and he said no. That was a lie. When I talked to the customer service rep at T-Mobile, she was apologetic and said she was going to submit it up the channels to have the balance removed so I could switch. Then sent me an email saying she was confident she took care of my issue. Another lie. The bill still shows me in a lease for another 19 months. I talked to a second customer service rep who said the previous rep never submitted anything and there's nothing they can do unless I pay off the $600 balance. Lies lies lies. T-Mobile used to be such a wonderful company. Their merger has caused them to be as bad as sprint. These are the most recent lies and poor customer service. I've been to the T-Mobile store almost monthly for the past 18 months trying to get this sorted out to no avail. I'll be switching to verizon in the next couple months. It's worth it to get out from under all the lies. It's too bad T-Mobile took on sprints customer service instead of keeping their own quality people.

Terrible, customer support is a dumpster fire LOL
What is funny to me is account recovery doesn't work, you can put your email and phone number in, doesn't matter what browser, doesn't work. I was on the little chatbox thing with someone and told me that I would receive my username through text, NOTHING LMAO. I don't understand how they're this bad, their UI is also so bad. It's crazy how poorly rated their customer support is, it really doesn't shock me.