Sprint Bewertungen 

I was with Sprint for over 11 years. After they were bought out by T-Mobile I didn't have any problems. UNTIL, I upgraded to new phones. As part of that upgrade I turned in 3 iPhone 12's using the prepaid UPS envelope they provided me, the phones were in pristine condition. I tracked the shipment and phones were received in the address in Texas. Well for four months, each monthly bill either included charges for the old phones AND the new phones. Or they simply took away the promotional offers telling me more than four months later they never received the trade ins. I don't like being told I didn't do something I did, their call center in the Philippines, while helpful, was never able to fully resolve the issue, just give me credits. I had no intention of calling them for 24 straight months to fix their errors so I told them if they didn't resolve it in 48 hours with a written follow up sent to me via e-mail that I would pay off my lines and bring my six lines to Verizon. Sprint never fixed it or reached out to me for an explanation...so the bottom line is as of yesterday I am no longer a Sprint customer and my six lines are all active on my new Verizon account. Bye, bye Sprint!!!!!

I ended up getting severely sick back in September 2022 was I had covid i ended up in hospital for weeks when I was released a week later got double pneumonia and a infection going through my body so back in hospital I went for another couple weeks after I was released I had a heart attack the end off 2022 was horrible for me I was unable to work bills were getting behind I live alone .I was making payments on all my bills that way something was going in them till I was released back to work ...sprint was the worse to deal with I was giving money every 2 weeks and they still shut me off. They lied to me saying I would be fine with what I could pay them I wouldn't be shut off every month its a choice heart medication or make a payment..again like I told sprint they are the only ones that give me a hard time my other bills are fine with what I can give them a month which was a 100 . Sprint lied to me shut me off im like dont you record us when we call let's play back the recording . They blamed each other saying the other person wasn't suppose tell me what they did..I could keep going on this but ill be here all day

Rude, incompetent Customer service. When trying to put in my security answer the girl on the customer service end was having trouble so I let her know that my street name was 3 separate words to see if that would help. She got angry and informed me that there was “nothing wrong with HER” and then hung up on me haha glad I switched to AT&T

Worst company to deal with. I have a chat transcript telling me information, but they are not honoring their own words. They do however say "I'm sorry" a lot. They find ways to change everything. I am terminating my business wih them,

I called for their assistance 4 times in the last almost two weeks. On the phone for hours, none of the agents knew what was going on with the issue I experienced trying to unlock my device. Kept saying they’d call back, days would go by and nothing. I got so sick of it. After working with someone for two hours, they transferred me without telling me they were or who I’d be speaking with. Someone just got on the phone. It was a totally different company that I requested NOT to speak with. Funny thing is, they knew more about Sprint than the Sprint representatives did and my issue was not resolved but I definitely had the necessary information to move forward. Sprint service and customer service is absolutely terrible. Glad I switched carriers.

My iPhone 11 (one of 4-phones on their plan) stopped working...the screen just froze. They passed me around with the insurance company (Assurance) for over 3 hours. I was only saved when a smart, patient rep. named Monica bailed me out. She was so knowledgable about their process/protocols and was finally able to resolve my issue.

Where do I begin..well i have been a customer with Sprint since about 2017-2018 and as of recently-i have had the worst experience with them. I recently upgraded to the IPhone 14 pro max and decided to just go through them since I haven't had a bad experience. Boy was I wrong. Sprint (Now merged with T-Mobile) sent me a brand-new phone with a carrier lock on it (I'm assuming it was under T-Mobile). And when I tried to activate the phone, It did not work whatsoever. I later found out that it was locked to T-Mobile and since I didn't merge over, the phone was not going to work. So, I sent the phone back within a few days. I then was sent a replacement device that same week-and guess what?...it still says the same things about a carrier lock. After that bs that happened, I decided to go through AT&T and had no issues with activating the phone. Even though i called and told them that the phones were sent back, Sprint still bills me for the phone (full price at that) and I went through at over 20 reps (wish I was exaggerating) to get the issue fixed. The issue started the week of Sept. 19th, and I am just now getting the bill fixed after over 3 months!!!! Highly dissatisfied and will NOT recommend this company to anyone. Save yourself the hassle and go through a different carrier. I personally have loved my experience with AT&T and will go through them from now on to get my phones. Also, don't waste your time talking to customer service on issues like this, because all they will do is transfer you around and not get the issue solved

If I could give zero stars, I would! When it comes to this company, they know nothing about customer service. They do nothing to help you. The agent today told me that the agents through their online chat don’t “handle things the same as over the phone” so when I was promised a refund through the chat, the customer service on the phone said that the online chat agents don’t handle things “like they should.” I was promised a refund three different times through online agents via the chat, and instead of granting the refund, the phone representative told me they will “have a talk” with the agents. They told me this, but that I am not to be issued a refund.!! They were not only rude on the phone but not helpful one bit. Why do they offer customer service options in both chat and over the phone they are going to act like two separate companies not being on the same page with things!! This company has no clue how to be helpful, kind, or considerate, this is a huge company that only cares about making a buck. I was a loyal customer for many years and to be treated like dirt for something that wasn’t my fault, is just beyond me.

I've been a customer since 2005, I inquire why my bill is always so high ...(2 phone lines $280 a month) in September 2022 I went to a tmobile location and the gentleman basically told me I get charged for the phones monthly even when we had the phones for 4+ years, What most upsets me, is that every time I contact a representative I get told different "stories" every single time ..it's so very frustrating I feel for 17 years I've been over charged by hundreds of dollars each year! They need to have a Meeting with ALL ASSOCIATES to get their facts straight. I'm beyond disgusted with sprint/ team mobile

Horrible. Half the time we don't have service it seems like. We've been overcharged almost 400 dollars this year and spend an hour a month on the phone with them. After the hour they always says it's fixed but then next month comes and we see it's not.

I was a faithful sprint customer since the early 2000's. After T-Mobile purchased Sprint the service became much slower. I finally had to change service. The problem occurred when T Mobile continued to bill my company after I had canceled the lines. I proved that the service was not being used as their was no data usage since the cancelation. T-mobile would not refund the amount paid. Careful thought to those considering T-Mobile.

I was a customer over 20 year and I just cancel the service because they over charge all the time a had direct payment and when I call then they didn’t help me .. I’m very disappointed the worst service and customer service

Sprint/Tmobile is a scam, and they just take your money. I am not going back

Absolute scammers! I paid off a phone that I leased. Rather than telling me I paid it off months ago they continued charging me the high monthly cost to continue "renting" it. I asked why I was charged over $1000 over the span of a year or so if the phone was paid off. I was told it was because I didn't "ask" to own the phone. Disgusting and disgraceful company of thieves and shysters.

Sprint AKA T-mobile is the worst. My husband and I saw a promotion in September for the iphone 14 that included a $1,000 credit for turning in an iphone. I was told we had to "upgrade" to the Tmobile plan for this to take place. We have since "upgraded" twice to the plan and the bill is always wrong. We are overcharged each month. Then I call, talk to 2-3 people and are told it will get fixed on the next bill. Then it isn't fixed. I called today and was told the traded in iphones were not received. FACT CHECK- it was received by FedEx 10/20/22. The bill for December is still charging the installments. Then I call back after getting disconnected and am told the only promo available is $400 off each phone which is a total LIE, I have case ID numbers talking to a manager for proof of conversation that it is $1,000 per phone traded in. I hate this. When this lease is over, I really want to go to another cell phone company because they lie, don't have their information correct and get you to do anything to pay for a more expensive plan yet do not follow through on what was promised and guaranteed.

if i could give sprint 0 star i would pick that i hate sprint they dont have good towers no data modt of the time only get connection if u get wifi their hotspot also sucks they lie on their sales after sale of cell phones they charge u full price every month and even if u call them every month when u call they transfer u or tell u we will pass info and u will hear back and they never do even managers or sups do the same thing they are back stabbers they should be banned from service they are horrible i would not pick them when u call u r on a call gor hours min 1.5 hrs or more for sure 45 min or longer.

Sprint has told us for a year now that they are T-Mobile. Well, this isn't true. Every time I've gone into T-Mobile to ask for help, they say I need to go to a Sprint store. THERE ARE NO SPRINT STORES! The exact same problem exists online. I'm switching back to the more expensive Verizon service that includes working phones and employees that help when I need it.

I called *2 from my phone to change my plan to get a better rate. I've been with Sprint since 1989 currently paying 54+ a month for one line. The agent I spoke with told me I had the cheapest rate but if I completed migration to T-mobile my monthly rate could go do to $27.50 for one line but I would have to go into the T-mobile store to do the migration. The agent put notes on my account stating the conversation. I went into the store and agent immediately said we don't have a plan like that you would have to have 2 lines after reading the notes on my account he called into customer service and was told the first agent should have done the plan change/migration. The store agent was not able to give me the $27.50 rate I was instructed to call back *2 and ask for supervisor. I called back talked to another agent with no success after 45+ minutes of talking and waiting for supervisor to come on line finally she said supervisor will call me back. When supervisor called me back 15 or so minutes later she immediately informed me the $27.50 rate was not possible and I was misinformed. According to her I was on best plan. Meanwhile the first agent I talked to added in notes $27.50 for one line but supervisor attitude was like oh well that's not possible. If it's not possible how did agent come up with it. Why can't it be honored especially since agent put it in notes and there surely is a recording of the call. I don't think it's fair I have to go back and forward with something that's noted on my account. The supervisor feels crediting my bill for the month fixes the issues I don't after being with company since 1989.

Sprint had a promo to upgrade my phone to an iPhone12 with a trade in. They then claimed my trade in was defective (maybe my fault for sending it in with a screen protector still on, but the protector was cracked, not the actual screen). Either way I called them, told them the story, they gave me a case number and said they’d call me back.

Never got a call back, called them again two weeks later and I was told the issue was resolved and I wouldn’t be getting charged an extra 30$ a month for the promotion being removed. That never happened.

By now TMobile has taken over the account. I call them, they tell me I need to go through sprint to resolve this. Sprint gives me another case number, as they didn’t recognize the original one I was given. I have to call
Back two weeks later. I give them the case number and they claim they dont recognize it. They basically say there is nothing they can do as my accounts with them have been closed and TMobile is now managing my accounts (which I never even opted to switch to them, it was just automatic or forced).

Sprint has yanked me around for three months, giving me bogus case numbers and just lying to me to get me off the phone. I’m now suspecting they just transferred my account to TMobile so they wouldn’t even have to deal with the issue.

I wouldn’t go with Sprint.

Hanno uno store su FB dove vendono maeriale per dj. Io non mi fidavo sin dall'inizio ma ho comprato una paio di cuffie per il mio lavoro 80 usd. Non mi hanno spedito il prodotto con la scusa che dhl "non può fa volare un aereo solo per un paio di cuffie". Ho chiesto il refound di quanto pagato e sono letteralmente spariti. AVVISO DI NON COMP0RARE NULLA SONO SCAMMERS NIGERIANI.