Purchased new front door from Stratton doors and windows in Diss, a traditional family business with an extensive showroom where you can see the physical product. Very professional service from star... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
New door was only fitted 3 hours ago so don’t know how it will stand up to extremes of weather. It certainly looks really good and it was easy to fit. There was a minor issue with the lock. The fitter... Mehr ansehen
Unternehmen hat geantwortet
From the ordering of the product to the installation of the door , everything went very smooth. The installation team from L and W windows , Luke and Wibbs , were excellent with the installation. A... Mehr ansehen
Unternehmen hat geantwortet
Solidor are a Wonderful Company. The doors are a very good quality, beautiful. The Team at Solidor have been wonderful providing and fitting our replacement door. Customer Service excellent. Frie... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Solidor, we manufacture the UK's best composite doors. A solid timber composite door which boasts unrivalled levels of security and style. With hundreds of designs, over 20 colours inside and out, and an unsurpassed range of handles and accessories, it's no wonder that homeowners ask for our product by name. Working with our customers; a dedicated network of installers and distributors, we work hard to ensure the process is as smooth as possible for our customer and homeowner. Solidor - doors you'll love coming home to.
Kontaktinformationen
Meir Park, Whittle Road, ST3 7TU, Stoke on Trent, Vereinigtes Königreich
- 01782 847300
- support@solidor.co.uk
- www.solidor.co.uk
Come home to a beautifully made Solidor.
4,3
Hervorragend
1113 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Had a door fitted in October,when it…
Had a door fitted in October,when it rains it leaks water into letterbox which is now running down front of door and is rust coloured and actually staining door ,been in contact with solidor they don’t want to know,said to me it’s the fitters problem ,no it’s not they didn’t make the door solidor did ,the company who fitted it haven’t come back either,so I would beware about buying a solidor if they don’t honour there warranty,next stop trading standards and fensa
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Terry,
Thank you so much for your wonderful feedback. It’s great to hear that you found everything extremely well fitted, tidy, and clean in every detail. We take real pride in delivering work to a high standard, so your comments mean a lot to the whole team. If there’s ever anything more we can do for you, we’re always happy to help.
Warm Regards Kaye@Solidor
Excellent door that is high quality.
14. Januar 2026
Antwort von Solidor®
Hi Pamela
Thank you so much for your lovely review! We’re delighted to hear that you’re pleased with the high quality of your door. If you need anything at all in the future, we’re always here to help. Enjoy your new door. Gemma @Solidor
Antwort von Solidor®
Hi Elizabeth
Thank you for your lovely review! We’re really pleased to hear that you think the doors look great. They’re built with durability in mind, so we hope they’ll serve you well for many years to come. If you ever need any help or have questions down the line, we’re always here to support you! Gemma @Solidor
Poor quality and poor customer service
We had a Solidor fitted by Excelsior Windows (one of their approved fitters), June 2023.
The door began to bow and was difficult to open / lock in Decemeber 2023.
Took a whole year of chasing both Solidor and Excelsior until they finally replaced the door in Feb 2025, the same issue started again in November 2025 and I've been chasing both since without any luck again.
Very disapointed and frustrated, suggest people take a look at all the other reviews before giving them any business.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Callum
Thank you for taking the time to share your experience, and we’re really sorry to hear that this repeat issue still isn’t moving forward — we completely understand how frustrating that must be.
We’d really like to review the most recent correspondence so we can understand exactly where things stand and what the next steps should be to help resolve this for you.
Please could you forward your latest emails or updates to support@solidor.co.uk, quoting SSTP 364? Once we receive this, we’ll take a closer look and come back to you as soon as possible.
Thank you for giving us the opportunity to put this right.
Gemma @Solidor
I haven't had reason to contact Solidor…
I haven't had reason to contact Solidor yet (I hope I never do) but as far as the door goes we are well impressed, it looks great and although it has (as expected it might) bowed a tiny little bit during acclimatisation the seal on it is (also as we were told it would be) still 100%.
As for the review, it is not really appropriate that you judge Solidor on this as the door has only been in for a couple of months. Perhaps (If trust pilot allows it) in a year or two I will do an edit and give you a more valuable review.
11. November 2025
Antwort von Solidor®
Hi Steve
Thank you so much for taking the time to share such a thoughtful review! We’re delighted to hear that you’re impressed with your new Solidor and that it’s performing just as expected. A small amount of natural movement during acclimatisation can happen with solid timber core doors, so it’s great to know the seal is still working exactly as it should.
We completely understand your point about reviewing after only a couple of months, and we really appreciate your honesty. If you do choose to update your review in the future, we’d love to hear how your door is getting on—but there’s absolutely no pressure.
In the meantime, we hope you continue to enjoy your door, and if you ever need us, we’re always here to help. Gemma @Solidor
Door looks good but draughty
Door looks good but a cold gale is blowing in around the lock. Installers have been back to adjust but no improvement.
18. Dezember 2025
Antwort von Solidor®
Hi Sandra
Thank you for taking the time to leave your feedback — we’re really sorry to hear that you’re experiencing a draught around the lock, and that the installer’s visit hasn’t resolved it. We’d really like to help get this sorted for you.
I’ve just sent you an email so we can discuss this in more detail. I look forward to hearing from you. Gemma @Solidor
Just Great.
Great product and fabulous company to deal with and the first class fitter.
8. Januar 2026
Antwort von Solidor®
Hi Beth
Thank you so much for your fantastic feedback! We’re delighted to hear that you’re pleased with your new door and had such a great experience with the company who fitted it.
Although we only supplied the product, it’s wonderful to know everything came together smoothly and you’re happy with the end result. If you ever need anything from us in the future, we’re always here to help! Gemma @Solidor
The name says it all very solid door…
The name says it all very solid door with great security features well made and sturdy verypleased with the door
3. Januar 2026
Antwort von Solidor®
Hi Michael
Thank you so much for your feedback! We’re thrilled to hear you’re pleased with your new door and its security features. It’s great to know the quality and sturdiness met your expectations. If you need any support or have questions in the future, we’re always here to help. Enjoy your new door! Gemma @Solidor
Delamination
Unfortunately for me my solidor isn't the quality I expected, it's 7 years old and it has started to delaminate which is very sad and I'm so upset, the first thing people see when they look at my house is the door and I often had compliments on how beautiful it is, unfortunately this is not the case anymore. Unsure if I'd recommend these doors for durability and long lasting, maybe look elsewhere.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Adam
Thank you for sharing your feedback. We’re really sorry to hear about the issue with your door after 7 years – we completely understand how disappointing this must feel, especially when it was something you were proud of.
Have you already logged this issue with us? If not, please reply to this Trustpilot review or get in touch directly quoting SSTP 362 , and we’ll work with your installer to assess the problem and try to find a resolution. We want to do everything we can to help.
Thank you again for bringing this to our attention. Gemma @Solidor
Solidor; really solid
The door looks and feels really secure, and was fitted very professionally.
20. Dezember 2025
Antwort von Solidor®
Hi bug
Thank you for your review! We’re delighted to hear that the door looks and feels secure. It’s great to know you’re happy with the quality. If you ever need advice or support in the future, we’re here to help! Gemma @Solidor
I can’t fault the installation or the…
I can’t fault the installation or the installers.
15. Dezember 2025
Antwort von Solidor®
Hi Mrs Brown
Thank you for sharing your feedback. We’re really pleased to hear that you were happy with the installation and the installers’ work.
If there’s anything you’d like us to review or support you with regarding the product, please feel free to get in touch at support@solidor.co.uk. We’re here to help. Gemma @Solidor
Replacement porch door etc.
I am very happy with my new porch door and surrounding frame with glazing either side of the door. It looks amazing.
2. Dezember 2025
Antwort von Solidor®
Hi Jean
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your new door and the surrounding frame with glazing. It’s great to know it looks amazing and meets your expectations.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Enjoy your new door! Gemma @Solidor
Solid Door
Appears very well made, is solid and seals appear effective. Locks and furniture appear to be of highest quality
15. Dezember 2025
Antwort von Solidor®
Hi
Thank you for sharing your feedback! We’re thrilled to hear that your new door appears well-made, solid, and that the seals and locking hardware meet your expectations. Quality and security are top priorities for us, so it’s great to know you’re happy with the craftsmanship and finish.
If you need any further assistance or have questions in the future, please don’t hesitate to get in touch.
Thanks for choosing Solidor.
Solidor
My Solidor was installed by Optimus Windows And Doors Ltd in Plymouth. The door is a high quality product and the installers were excellent, very professional, a pleasure to have working in my home and left everything spotless when they left. Highly recommended.
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Mrs Russell
Thank you for your fantastic feedback! We’re delighted to hear that your Solidor meets your expectations for quality and that the installation by Optimus Windows and Doors Ltd was carried out so professionally.
It’s great to know everything was left spotless and that the team made the experience a pleasure for you.
We truly appreciate your recommendation and thank you for choosing us.
Gemma @Solidor
Door fitting was great, door not so
Door fitting was great, unfortunately the quality of the door isn’t great and I don’t think it will be long before we have to use the warranty.
4. Dezember 2025
Antwort von Solidor®
Hi Roy
Thank you for sharing your feedback. We’re pleased to hear the fitting went well, but we’re sorry to learn you have concerns about the door quality. We’d recommend reaching out to your installer to discuss your observations and see if they can provide any insight or adjustments.
We would also like the opportunity to review your order, so please feel free to contact us directly by emailing support@solidor.co.uk. Many Thanks Gemma@Solidor
I don't recommend them to anyone.
I recently bought a new door from them. It was very expensive and installed by an installer they approved. The door is leaking inside. The installer won't respond to emails or do anything about it, and Solidor says there's no warranty on the door. The installer can only provide a warranty. So I'm left with a leaking door. I don't recommend them to anyone.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Logan
We’re really sorry to hear about the issues you’re experiencing and that your installer hasn’t been responsive. The warranty is held with the installer, but we absolutely want to help. Please contact us directly at support@solidor.co.uk and provide as much information as possible about your order and the situation.
We’ll do our best to work with the installer to address these concerns and find a resolution for you. Thanks Gemma@Solidor
Good customer service when asked for…
Good customer service when asked for sample colours. Very impressed with quality of door that we chose.
6. Dezember 2025
Antwort von Solidor®
Hi Allison,
Thank you for sharing your experience. We’re delighted to hear that our team could assist you with sample colours and that you’re impressed with the quality of your chosen door. Your feedback means a lot to us, and we’re here if you need any further support or advice in the future. Enjoy your new door.
Warm Regards Kaye@Solidor
Great product and quality
Great product and quality. Brilliant range to choose from.
3. Dezember 2025
Antwort von Solidor®
Hi Liz,
Thank you so much for your wonderful feedback. We’re delighted to hear you’re happy with the product quality and love the range we offer. Your support means a lot to us, and we look forward to helping you find more great choices in the future. If you ever need assistance or recommendations, we’re always here to help.
Warm Regards Kaye@Solidor
High Level Professional Service
From start to finish, Solidor and their team provided an excellent service. Some even went above and beyond! We needed a door quickly after being burgled and It wasn't long before our design was quickly shaped up and processed. We were kept in the loop the whole way with fantastic communication. Thanks to Paul, the engineer who came to fit the door, who did a cracking job. The door has well and truly put a fresh face to our home. We now feel safe and secure with the quality of finish. A step up from our last door. Over the moon! Would HIGHLY recommend! Thank you very much.
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Ryan,
Thank you so much for sharing your experience. We’re delighted to hear that our team was able to support you during such a stressful time and provide the quick turnaround you needed. It’s great to know that the communication and service met your expectations and that Paul’s fitting work impressed you. Your feedback about feeling safe and secure with the new door means a lot to us, it’s exactly what we strive for.
We truly appreciate your recommendation and your kind words. If you ever need anything in the future, please don’t hesitate to reach out.
Thank you for choosing Solidor.
Warm Regards Kaye@Solidor
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