Purchased new front door from Stratton doors and windows in Diss, a traditional family business with an extensive showroom where you can see the physical product. Very professional service from star... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
New door was only fitted 3 hours ago so don’t know how it will stand up to extremes of weather. It certainly looks really good and it was easy to fit. There was a minor issue with the lock. The fitter... Mehr ansehen
Unternehmen hat geantwortet
From the ordering of the product to the installation of the door , everything went very smooth. The installation team from L and W windows , Luke and Wibbs , were excellent with the installation. A... Mehr ansehen
Unternehmen hat geantwortet
Solidor are a Wonderful Company. The doors are a very good quality, beautiful. The Team at Solidor have been wonderful providing and fitting our replacement door. Customer Service excellent. Frie... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Solidor, we manufacture the UK's best composite doors. A solid timber composite door which boasts unrivalled levels of security and style. With hundreds of designs, over 20 colours inside and out, and an unsurpassed range of handles and accessories, it's no wonder that homeowners ask for our product by name. Working with our customers; a dedicated network of installers and distributors, we work hard to ensure the process is as smooth as possible for our customer and homeowner. Solidor - doors you'll love coming home to.
Kontaktinformationen
Meir Park, Whittle Road, ST3 7TU, Stoke on Trent, Vereinigtes Königreich
- 01782 847300
- support@solidor.co.uk
- www.solidor.co.uk
Come home to a beautifully made Solidor.
4,3
Hervorragend
1113 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Lovely new door
Lovely, well made solid door that looks good, is very effective at keeping out the draughts and very attractive to look at
20. November 2025
Antwort von Solidor®
Hi Mrs Wells,
Thank you for your lovely review. We’re so pleased to hear that your new Solidor is not only beautiful and well made but also effective at keeping out draughts. It’s great to know you’re enjoying both the look and the performance of your door. Your feedback means a lot to us, thank you for choosing Solidor.
Warm Regards Kaye@Solidor
Beautiful solid doors
Beautiful solid doors. This is my second Solidor, chosen because I was impressed with the quality of the one I had at my previous house. I wouldn’t choose any other front door as I want quality and security.
25. November 2025
Antwort von Solidor®
Hi Julie,
Thank you for your wonderful review. We’re pleased to hear that you love your Solidor and chose us again for your new home. Quality and security are at the heart of what we do, so it’s fantastic to know that these values made the difference for you. Your continued trust means so much to us, enjoy your beautiful new door.
Warm Regards Kaye@Solidor
Thoughtfully put together and…
Thoughtfully put together and presented. Exciting to be part of the 'test' procedure. Great to hear the background of the company.
21. November 2025
Antwort von Solidor®
Hi Jacqui,
Thank you for your thoughtful feedback. We’re delighted to hear you enjoyed the presentation and found it well put together. It’s great that you felt excited to be part of the test procedure and appreciated learning more about our company’s background. Your support means a lot to us, and we look forward to sharing more with you in the future.
Warm Regards Kaye@Solidor
At the moment the door is still bedding…
At the moment the door is still bedding in
16. November 2025
Antwort von Solidor®
Hi Elizabeth,
Thank you for your feedback.
We appreciate you letting us know. It’s completely normal for a new door to take a little time to bed in, and everything should settle soon. If you have any concerns or need assistance during this process, please don’t hesitate to contact us, we’re here to help.
Warm Regards, Kaye@Solidor
The solidor has increased the kerb appeal of our property
Reflexelite provided a seamless service
The fitter, Lloyd behaved in a very professional manner, as did the admin staff
A wide variety of colours to choose from
We are very pleased with our new solid door (Solidor)
We now have peace of mind with the extra security the door provides.
11. November 2025
Antwort von Solidor®
Hi Meryl,
Thank you for sharing your experience.
We’re pleased to hear that your new Solidor has boosted the kerb appeal of your home and given you extra peace of mind with it's enhanced security. It’s fantastic that Lloyd and our admin team delivered a professional and seamless service throughout. We’re also glad you enjoyed the wide range of colours available to make your door truly yours.
Your satisfaction means everything to us, and we appreciate you choosing Reflexelite. If you need any assistance in the future, we’re always here to help.
Warm Regards Kaye@Solidor
Spec delivered was different to what was requested on website
Solidor website allows most items to be configured but not all. Lock position is one of the items which cannot be chosen via the configurator, hence we assumed that 'standard' (i.e. middle) as per the brochure would have been what was supplied. Somewhere in the process, standard got switched for heritage (high level) and as the mock-ups are for illustration only this still showed the lock in the middle. Solidor are refusing to replace the door slab, or offer a token % refund for this. Their argument is that the spec was clear, but from my side the website doesn't offer this option, the illustration is incorrect and most people order doors every 10-20 years so this is for sure not obvious. High level lock is a safety issue as kids or wheelchair users cannot unlock the door in an emergency to escape. In addition the glass was marked, the door was scratched, the wool brushes were bent and the door catches. It's a shame because the overall product I would say is reasonable, but let down by some quality control issues and a lack of customer service to compensate for issues in their systems, please fix your configurator tool or handover process to your partners... In the meantime, buyers avoid or at least be aware of this topic.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Mr Davies,
Thank you for sharing your experience. We’re sorry to hear about the frustration caused by the discrepancy between what you expected and what was delivered. We understand how confusing it can be when using a website configurator with many options to choose from.
Regarding the quality concerns (scratches, marked glass, bent brushes, and door catching), this is not the standard we aim for. While our team believed the specification was correct, we appreciate that most customers only purchase doors every 10–20 years, so these details should be obvious and easy to confirm.
Please reach out to us at Support@Solidor.co.uk quoting ref 361 so we can discuss a resolution. Your feedback is invaluable, and we’ll use it to improve both our tools and our service.
Warm Regards Kaye@Solidor
ridiculous chicken and egg policy
called to buy a door.
"you need to be an installer"
"i am an installer"
"you need to create an account with us".
"great....how do i do that"?
"you need to buy several doors".
"i need one door".
"that's not enough"
"how many is 'several'.....?
"i don't know".
"goodbye".
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Salim,
Thank you for taking the time to share this feedback. We’re genuinely sorry your experience felt like a “chicken and egg” situation, that’s not how we want anyone to feel when trying to do business with us.
Our policy is designed to support professional installers and ensure quality standards, but we failed to explain it in a way that makes sense. Asking you to buy “several doors” without defining what that means is confusing and unacceptable.
We’re reviewing this process to make it clearer and more practical for customers who need just one door or are starting out. In the meantime, we would love the chance to fix this for you. Please reach out to us at Support@Solidor.co.uk or contact us on 01782 847300 quoting ref 360 and we will do everything we can to help.
Warm Regards Kaye@Solidor
Excellent product fitted expertly by…
Excellent product fitted expertly by contractor Clear Choice.
Would have been perfect if Solidor had supplied a gold coloured threshold strip to match the gold furniture fixings.
2. November 2025
Antwort von Solidor®
Hi Gary,
Thank you for your feedback. We’re delighted to hear that you’re happy with the product and the expert fitting by Clear Choice. We appreciate your suggestion regarding the gold threshold strip, we’ll share it with Solidor to help improve future offerings.
Thanks again for choosing us.
Warm Regards Kaye@Solidor
Excellent professional service
Excellent professional service. Very happy with the door and installation process
30. Oktober 2025
Antwort von Solidor®
Hi Wendy,
Thank you for your lovely review. We're so pleased to hear you're happy with your new door and the installation process. Providing excellent service and high quality products is what we strive for, and it's great to know we delivered that for you. Thanks again for choosing us!
Warm Regards Kaye@Solidor
Excellent
Excellent, quality product fitted by competent, friendly local Cockshutt Windows.
1. November 2025
Antwort von Solidor®
Hi Stephen,
Thank you so much for your kind words. We're delighted to hear that you're pleased with the quality of your new product and the service provided by our friendly and skilled team at Cockshutt Windows. We take great pride in delivering excellent workmanship and making sure our customers feel valued and supported throughout the process. Your feedback means a lot to us.
Warm Regards Kaye@Solidor
Very pleased with new front door
Very pleased with new front door. The service was excellent. Door was ready within given timescale. Fitters did an excellent job.
23. Oktober 2025
Antwort von Solidor®
Hi Gillian
Thank you so much for your kind feedback! We're really pleased to hear you're happy with your new front door and that everything went smoothly. We're glad to hear the fitters did an excellent job too. If there's anything else we can help with in future, please don’t hesitate to get in touch! Gemma @Solidor
New doors and windows
Very good service, friendly and very helpful and knowledgeable
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi David
Thank you so much for your kind words! We're really pleased to hear you found our service friendly, helpful, and knowledgeable — that’s exactly what we aim for.
If there’s anything else we can help with, we’re always here! Gemma @Solidor
Excellent service and delivery and…
Excellent service and delivery and looks beautiful
24. Oktober 2025
Antwort von Solidor®
Hi Amanda,
Thank you so much for your lovely review! We're thrilled to hear you were happy with the service and delivery — and even more delighted that everything looks beautiful. That’s exactly the experience we aim to provide! Gemma @Solidor
Perfect door!
I received good guidance on choosing my door. Installation was faultless and the two installers were very thorough and helpful. It looks lovely and hopefully the wind tunnel effect will be a thing of the past
22. Oktober 2025
Antwort von Solidor®
Hi Pam
Thank you so much for your kind words! We're really pleased to hear you felt well-supported in choosing your door and that the installation went smoothly. It’s great to know it looks lovely — and we hope it puts an end to that wind tunnel effect too! Gemma @Solidor
Front door replacement
Kevin made an excellent job of fitting a replacement front door.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Andy
Thank you so much for your kind review! We're really pleased to hear Kevin did an excellent job fitting the replacement door leaf. We’ll be sure to pass your lovely feedback on to him — he’ll be delighted to hear it!
If there’s anything else we can help with, just let us know. Gemma @Solidor
I did a lot of research on this door…
I did a lot of research on this door system, it seemed way better than anything else, so I was happy to pay a few hundred more for superior quality.
My first experience of buying my own front door to my taste.
Ordering was easy and every detail covered. Delivery was well handled and on time. The product is superb, all installed and feels really premium. So very happy I went with solidor. Thanks to everyone involved. Fantastic Company 👏.
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Paul,
Thank you so much for your wonderful review. We're delighted to hear that your first experience of choosing and installing your own front door was such a positive one. It’s great to know that our product stood out during your research and that you felt confident investing in quality.
We’re especially pleased that the ordering and delivery process went smoothly and that you're enjoying the premium feel of your new Solidor door. Your kind words mean a lot to our team, and we’ll be sure to pass on your thanks to everyone involved.
Thanks again for choosing Solidor, we are pleased to have been part of your home improvement journey
Warm Regards Kaye@Solidor
Its a good looking robust door
18. Oktober 2025
Antwort von Solidor®
Hi
Thanks so much for your review! We're really glad to hear you’re happy with the look and feel of the door.
If there’s anything else we can help with, just let us know. Gemma @Solidor
New door
Bob at West Highland Windows was amazing fitting our new door and frame. Very clean tidied up after finished could not fault his work
17. Oktober 2025
Antwort von Solidor®
Hi Heather
Thank you so much for your lovely review! We're really pleased to hear you're happy with your new door and frame. We supplied the door, and it’s fantastic to hear that Bob at West Highland Windows did such a great job with the installation. He sounds like a true professional. Gemma @Solidor
If there’s anything else we can help with, just let us know.
Gemma @Solidor
Solider and Steve G have been fantastically
Solider have been fantastically, informative and extremely helpful when it came to claiming on my 10yr guarantee.
Steve.G who came to refit the door was very professional, very efficient and was clean and tidy. Would definitely recommend Steve.G
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Sheri
Thank you so much for your fantastic review! We're really pleased we could support you through your 10-year guarantee claim — it's great to hear you found the process informative and helpful.
We’re also delighted to hear that Steve did such a professional job refitting your door leaf. We’ll be sure to pass on your kind words to him — he’ll really appreciate the recognition!
Thanks again for taking the time to share your experience.
Gemma @Solidor
Ash from the Tech Team
Ash from the Tech Team, was friendly and efficient. He explained everything and was very helpful.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Cheryl
Thank you for your kind words! We're so pleased to hear that Ash from our Engineering Team was able to help and made a great impression. We’ll be sure to pass your lovely feedback on to him — he’ll be thrilled to know he made a difference.
If there’s anything else we can support you with, we’re always here to help! Gemma @Solidor
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