Purchased new front door from Stratton doors and windows in Diss, a traditional family business with an extensive showroom where you can see the physical product. Very professional service from star... Mehr ansehen
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Das sagen Bewerter
New door was only fitted 3 hours ago so don’t know how it will stand up to extremes of weather. It certainly looks really good and it was easy to fit. There was a minor issue with the lock. The fitter... Mehr ansehen
Unternehmen hat geantwortet
From the ordering of the product to the installation of the door , everything went very smooth. The installation team from L and W windows , Luke and Wibbs , were excellent with the installation. A... Mehr ansehen
Unternehmen hat geantwortet
Solidor are a Wonderful Company. The doors are a very good quality, beautiful. The Team at Solidor have been wonderful providing and fitting our replacement door. Customer Service excellent. Frie... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Solidor, we manufacture the UK's best composite doors. A solid timber composite door which boasts unrivalled levels of security and style. With hundreds of designs, over 20 colours inside and out, and an unsurpassed range of handles and accessories, it's no wonder that homeowners ask for our product by name. Working with our customers; a dedicated network of installers and distributors, we work hard to ensure the process is as smooth as possible for our customer and homeowner. Solidor - doors you'll love coming home to.
Kontaktinformationen
Meir Park, Whittle Road, ST3 7TU, Stoke on Trent, Vereinigtes Königreich
- 01782 847300
- support@solidor.co.uk
- www.solidor.co.uk
Come home to a beautifully made Solidor.
4,3
Hervorragend
1113 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent engineer
Excellent engineer, showing good attention to detail, polite and friendly a true craftsmen keep up the good work.
Excellent customer service, helpful and supportive. Appointment time sent out previously and kept, no issues.
A good all-round experience.
Thank you.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Stephen
We’re really pleased to hear you had such a positive experience. It’s great to know our engineer’s attention to detail and friendly approach made a difference, and that everything ran smoothly with your appointment.
Your feedback means a lot to the team, and we’ll be sure to pass your compliments on. Thanks for taking the time to share this 😊Gemma @Solidor.
I made a complaint a week ago about…
I made a complaint a week ago about poor customer service. And no one has even bothered to contact me to rectify the issue.
Don’t buy a product from Solidor as if it breaks you are on your own. Their warranty is not upheld and quite frankly for the money you spend on the product you get no support.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Jess
Thank you for your feedback, this is certainly not the level of service we aim to provide.
We sincerely apologise that you did not receive a response following your initial complaint. We understand how frustrating this must have been, especially given the nature of the issue you experienced.
Following your review, we have now fully investigated the matter and have sent you a detailed email update today explaining the situation and the steps taken to resolve it. This includes confirmation that the credit for the locksmith charge has been processed via your original installer.
We absolutely recognise the importance of delivering on our warranty commitments and providing timely support, and we regret that this was not your experience on this occasion.
Thank you again for bringing this to our attention. Gemma @Solidor
Impresive work by engineer Steve
Engineer Steve was on-time to the visit, efficient with the job including tidying up any mess he made.
Impressive work!
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Matthew
Thank you for your great feedback! We’re pleased to hear Steve arrived on time and carried out the work efficiently, leaving everything clean and tidy. We’ll be sure to pass on your kind comments, he’ll really appreciate it! Gemma @Solidor.
Ash from the tech team was brilliant
Ash from the tech team was brilliant, was really friendly and helpful, took his time and did a brilliant job, took the time to explain any changes once the job was complete, would recommend!
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Kirsty
Thank you so much for your lovely feedback! We’re thrilled to hear that Ash provided such a friendly and helpful service. It’s great to know he took the time to do a thorough job and explain everything clearly. We’ll be sure to pass on your kind words, he’ll really appreciate it. Gemma @Solidor.
Good efficient response
Good efficient response to notifying the team of a crack in my front door. Ash was a credit to company during fitting replacement.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Fran
Thank you for your feedback! We’re pleased to hear the team responded quickly and efficiently.
We’ll be sure to pass your kind comments on to Ash, he’ll be delighted to know he made such a positive impression.
Gemma @Soldior.
Excellent work
Excellent work, on time, tidy and extremely professional. I have no hesitation in giving this a five-star review.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Jonathan
Thank you so much for your kind feedback! We’re delighted to hear you found the service timely, tidy, and professional. Your five-star review really means a lot to the team. Gemma @Solidor.
Door bowing and closers catching
Like another person we have issues with the door (installed in 2023) bowing and therefore difficult to engage closers. Installer was prompt in replacing the door under warranty in 2024 but last year the same thing re-occurred and to his day having to ensure we push the door when entering our property to ensure it fully closes and sits flush but closers catching and problematic like the other installed previously. Not sure whether design or just rogue door but 2 out of 2 have not satsified with the same fault.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Jeff
Thank you for sharing your experience, we’re sorry to hear that you’ve continued to experience issues with your door despite the replacement.
We understand how frustrating this must be, particularly as the same concern appears to have reoccurred. This is not the experience we would expect, and we would like the opportunity to carry out an independent review of your case to better understand what has been reported so far.
Please could you contact our team at support@solidor.co.uk, quoting reference SSTP372, so we can investigate this thoroughly and advise on the next steps. Many Thanks Gemma @Solidor.
Not fit for purpose
Like others mention in these reviews, my Conway grey door has developed cracks in multiple places. The glass on the door started fogging up inside within 5 years, and cracking has appeared all over the front of the door within 7.5 years. Would not expect a door to last for such a small amount of time and would not recommend. I have tried to ask for help but was told 'as we operate solely with trade, we are unable to assist you'. The company that installed the door are not contactable. I have evidence of installation. As far as I can tell, the installation is fine and it's the door itself that is faulty. A front door that can't handle weather doesn't seem fit for purpose.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Katie
Thank you for your feedback, we’re sorry to hear about the issues you’ve experienced with your door, and we do appreciate how frustrating this must be.
We would very much like the opportunity to review what has been discussed so far and see how we can help move this forward for you. Could you please contact us at support@solidor.co.uk quoting reference SSTP371 so our team can pick this up and carry out a full review?
As a manufacturer, our contracts are held with our trade customers (usually the installing company), and in the first instance any concerns need to be reported directly to them. However, we understand from your comments that you’ve been unable to contact your installer. In cases like this, we can look to re-review the situation and offer guidance or support where possible.
Once we have your details and the evidence you mentioned, we’ll do our best to assess the situation thoroughly and advise on next steps.
Thanks, Gemma @Solidor
So far so great!
So far, so good!
The door is beautiful and you can feel the quality.
The finish is beautiful and the fittings also look and feel solidly built.
We replaced our 10yr old uPVC door with this and the difference in quality is amazing...no rattles or squeaks or flimsy plaatic trims and the fact the cill is a lot lower is a bonus.
The choice of style, colours and glass was vast but we eventually whittled it down and are exceptionally pleased.
The supplier and fitter was also brilliant and they only fit Solidor now which speaks volumes.
26. Mai 2026
Antwort von Solidor®
Hi Sharon
Thank you so much for taking the time to share your experience!
We’re absolutely delighted to hear how pleased you are with your new door, especially the noticeable upgrade in quality compared to your previous uPVC one. It’s great to know the finish, fittings, and overall build have met your expectations and that the lower cill has been a welcome bonus too.
Your kind words about the supplier and fitter mean a lot as well, we’re proud to work with partners who share our commitment to quality and customer satisfaction.
Thanks again for your feedback and for choosing Solidor!
Gemma @Solidor
Beautiful door
Beautiful door! Unfortunately the wrong side panel window was fitted, but that is now all put right. really pleased with the 'sweet' door furniture and with the Solidor Care Support.
16. April 2026
Antwort von Solidor®
Hi Elizabeth
Thank you so much for your lovely feedback! We’re delighted to hear you’re pleased with your beautiful new door and the Sweet door furniture 😊
We’re sorry again that the wrong side panel window was initially fitted, but we’re really glad we could get that resolved for you and put things right. It’s great to know you were happy with the support from the Solidor Care team throughout.
Thank you for choosing us and for taking the time to share your experience! Gemma @Solidor.
Excellent customer service throughout
Excellent customer service throughout, expertly fitted by Ash.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Bob
Thank you for your kind feedback! We’re thrilled to hear you received excellent customer service throughout your experience.
We’ll be sure to pass your compliments on to Ash, he’ll be delighted to know his workmanship made such a great impression. Thanks again Gemma @Solidor.
I Had my front door install in April
I Had my front door install in April. The quality of the door is very much worth its money. I would recommend to anyone Solidor.
I had my door fitted by a company called Classic Windows Notts. They showed me the Solidor brochure and instantly can see the quality of the doors. No hesitation I went ahead with Solidor.
13. Mai 2026
Antwort von Solidor®
Hi
Thank you for your fantastic feedback! We’re so pleased to hear that you’re happy with your new front door and that the quality has lived up to your expectations.
It’s great to know the brochure helped showcase the craftsmanship and gave you confidence in choosing Solidor. We’re also delighted to hear that Classic Windows Notts provided a smooth installation experience.
Thank you for your recommendation and for choosing Solidor! Gemma @Solidor.
Solidor doors are very good quality
Solidor doors are very good quality, we have replaced all our outer doors, they have really changed the look of our home for the better and will improve our security and energy efficiency for years to come! I can highly recommend.
18. Mai 2026
Antwort von Solidor®
Hi Pippa
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with the quality of your Solidor doors and that they’ve made such a positive difference to the look of your home.
Thank you for your recommendation and for choosing Solidor! Gemma @Solidor.
Doors needed replacement and Solidor…
Doors needed replacement and Solidor came and completed the work quickly and efficiently.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi
Thank you for taking the time to leave your review. We’re pleased to hear that the replacement was completed quickly and efficiently and that the process met your expectations.
Thank you for choosing Solidor and for sharing your feedback. Gemma @Solidor.
New door day
We have had a love/hate relationship with Solidor, but after a lot of communication between us and Jessica, a replacement door was arranged.
She was very patient and very helpful throughout the process.
Our door was replaced and fitted today by Steve.
Steve was extremely professional, polite and has done an amazing job.
Also, we was given upgraded hardware and colour choices, this made the wife very happy.
Thank
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Ben
Thank you very much for taking the time to share your experience. We really appreciate your honesty and are pleased that, after working through the issues together, we were able to reach a positive outcome.
It’s great to hear that Jessica was patient and helpful throughout the process, we’ll be sure to pass on your kind feedback to her. We’re also delighted that Steve took such good care with the installation and delivered a result you’re happy with.
We’re especially glad the upgraded hardware and colour choices made such a difference (and that they made your wife happy too!).
Thank you again for your patience and for choosing Solidor, it truly means a lot to us. Gemma @Solidor.
Solidor front door issue
I had Steve come over from Solidor with Rob from GHI windows as I had an issue that progressively got worse over a 2 year period. My Solidor front door was sticking to the point in winter was nearly impossible to open. Steve was exceptional. Together with Rob from GHI they acknowledged the issue and proceeded to perform an adjustment to the frame surround that brung the door back into tolerance and fixed the issue. The door opens and closes perfectly, it’s smooth and the bolt action is perfect. This will have to be monitored over the colder months as tolerances can change but I am very pleased with the outcome. Thank you Steve.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Raz
Thank you very much for taking the time to share such detailed feedback. We’re really pleased to hear that the issue with your door has now been resolved and that it’s operating smoothly again.
It’s great to know that Steve, together with Rob from GHI Windows, was able to assess the situation thoroughly and make the necessary adjustments to bring everything back within tolerance.
We’ll be sure to pass on your kind comments to Steve, who will be delighted to hear how pleased you are with the outcome.
As you’ve rightly noted, seasonal temperature changes can affect tolerances, but we’re very happy that the door is now opening, closing, and locking perfectly.
Thank you again for your patience and for choosing Solidor. Gemma @Solidor.
The door is brilliant now.
The door we had fitted around 8 months ago is doing fine still a little stiff when locking but nothing to complain about the property is now a lot warmer and the noise from outside has been reduced by a considerable amount many thanks for a great product 😀 👍
29. Juni 2025
Antwort von Solidor®
Hi
Thank you very much for sharing your feedback. We’re delighted to hear that you’re so pleased with your door and that it continues to perform well after installation.
It’s great to know your home feels warmer and that outside noise has been noticeably reduced, that’s exactly what our doors are designed to do. We also appreciate your comments regarding the locking and are pleased this hasn’t detracted from your overall experience.
Many thanks again for choosing Solidor and for taking the time to leave such a positive review. Gemma @Solidor.
Thankyou for the ease of exchange of…
Thankyou for the ease of exchange of the front door.
D&m windows have been the installers of the original front door and installation of the replacement.
Thanks!
4. Mai 2026
Antwort von Solidor®
Hi Karen
Thank you very much for taking the time to leave such positive feedback. We’re delighted to hear that the exchange of your front door was handled smoothly.
It’s great to know that D&M Windows looked after both the original installation and the replacement so well. We really value feedback like this and appreciate you choosing Solidor.
Thank you again for your support. Gemma @Solidor.
'Clear' glass unacceptably foggy - avoid.
'Clear' glass unacceptably foggy on our Solidor stable door. We cannot recommend this company. Despite a request to replace the faulty glass, we are told this is normal performance for low-e coating under certain light conditions - usually bright sunlight. In our case it appears to be in all light conditions (included darkest winter). We are finding it difficult to understand why a window replaced with the same aspect at the same time (from another manufacturer) is crystal clear. Have requested a site visit on more than one occasion but just receive emailed excuses from both our installer and Solidor direct. We are now looking at having to find a better manufacturer and completely replace the door (at our expense). Shocking for a door which is less than 6 months old.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Liz
Thank you for taking the time to leave your review. We’re very sorry to hear about the issues you’ve experienced and understand why this has been both disappointing and frustrating for you.
At this stage, we don’t have any specific details linked to your review, which makes it difficult for us to see what support has already been provided or what may have been discussed previously. We’d genuinely like the opportunity to review this fully and understand what has happened in the interim.
We will always look to put product issues right where possible, and we’d be grateful if you could contact your installer or our team directly, quoting SSTP 370, so a review can be arranged and the situation assessed.
We’re sorry again for the inconvenience this has caused and appreciate you raising your concerns. Your feedback is important to us, and we hope to have the chance to look into this further for you. Gemma @Solidor
Avoid
Avoid, poor quality doors. Door was fitted about 6 year ago, already had 1 door slab replaced due to cracking now replacement has cracked.
Its ok to keep supplying rubbish replacement doors but who pays for them fitting. Once again avoid, spend your money on a better door.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi James
Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you’ve faced and understand how disappointing and frustrating this situation must be, especially given the length of time involved and the recurrence of the problem.
We will always aim to put product issues right where possible, and we regret that on this occasion your experience has fallen short of expectations. If you haven’t already done so, we would strongly encourage you to contact your original installer to arrange a review, as they are best placed to inspect the door in its installed environment and work with us on the next steps.
We genuinely appreciate your feedback and are sorry for the inconvenience this has caused. Please be assured that comments like yours are taken seriously and help us to improve both our products and our service.
If you would like any further support, our customer care team will be happy to help if you get in touch with your details quoting SSTP 369, either by Email to support@solidor.co.uk or Tel 01782 847300, Gemma @Solidor
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