I found Kevin to be very knowledgeable and experienced in the remedial works that he carried out on our door and he clearly explained what he was doing. I also found Kevin to be a friendly and approac... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
From the ordering of the product to the installation of the door , everything went very smooth. The installation team from L and W windows , Luke and Wibbs , were excellent with the installation. A... Mehr ansehen
Unternehmen hat geantwortet
Solidor are a Wonderful Company. The doors are a very good quality, beautiful. The Team at Solidor have been wonderful providing and fitting our replacement door. Customer Service excellent. Frie... Mehr ansehen
Unternehmen hat geantwortet
New door was only fitted 3 hours ago so don’t know how it will stand up to extremes of weather. It certainly looks really good and it was easy to fit. There was a minor issue with the lock. The fitter... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Solidor, we manufacture the UK's best composite doors. A solid timber composite door which boasts unrivalled levels of security and style. With hundreds of designs, over 20 colours inside and out, and an unsurpassed range of handles and accessories, it's no wonder that homeowners ask for our product by name. Working with our customers; a dedicated network of installers and distributors, we work hard to ensure the process is as smooth as possible for our customer and homeowner. Solidor - doors you'll love coming home to.
Kontaktinformationen
Meir Park, Whittle Road, ST3 7TU, Stoke on Trent, Vereinigtes Königreich
- 01782 847300
- support@solidor.co.uk
- www.solidor.co.uk
Come home to a beautifully made Solidor.
4,3
Hervorragend
1112 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Useless insecure door not fit for purpose
I had a problem with my door, and they refuse to answer even a simple technical question about it.
But worst of all is the door itself. I have always had a Yale type door. Been married 50 years. When you close the door the door locks itself. A solidor door does not lock itself. It has an impressive set of locking mechanisms which is supposed to make it secure, but if these are not engaged it is totally open, totally useless. We have been unprotected on multiple occasions. Make sure that their doors will meet your needs. If anyone in the house cannot guarantee 100% to lock the door properly each and every time these doors are not for you, avoid.
If a burglar walks in through an unlocked door, it completely invalidates your insurance.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Helen
Thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate your feedback regarding both the support you've received and the operation of your door.
We would like the opportunity to look into your concerns further and answer any technical questions you may have. If you haven't already done so, please email your contact details, door information, and a brief summary of the issue to support@solidor.co.uk, quoting reference SSTP379 in the subject line.
Our team will review your case and do their best to assist. Gemma@Solidor
We look forward to hearing from you and hopefully resolving your concerns.
excellent service to replace door
4. August 2026
Antwort von Solidor®
Hi David
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with your door replacement.. We really appreciate your feedback and your support.
Gemma @Solidor
Great response from Customer Services
UPDATED REVIEW
We had a Solidor door fitted in 2021, recently the inside and outside cassettes framing the glass section have corroded and fallen apart leaving the front door with gaps around the glass section and not secure. We contacted our supplier with photos, requesting replacement under warranty. It was passed on to Solidor Customer Services who have reviewed the evidence and decided that they do not believe the corrosion is due to natural causes. On this basis, they are not willing to replace.
UPDATE: Solidor have reviewed the evidence and contacted us to arrange delivery of new parts (cassette and door handle) free of charge. The email and phone communication from Customer Services has been excellent: prompt and helpful, with full replacement of damaged parts. Delivery is booked imminently - will confirm when received and installed.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Charlotte
Thank you for taking the time to leave your review.
We are sorry to hear of the issues you have experienced with your door and appreciate how concerning this must be, particularly where security has been affected.
Following our assessment, we understand that you do not agree with the outcome provided. As Trustpilot is a public platform and we do not have access to all of the details relating to your installation through this review, we would welcome the opportunity to revisit the matter with you directly.
Please contact our Customer Services team at support@solidor.co.uk, quoting reference SSTP378, and a member of the team will review your case further and discuss the matter with you.
We look forward to hearing from you. Gemma@Solidor.
Splitting door and installer gone bust
My door had started splitting after less than 4 years old and the company who'd supplied and installed it had gone bust.
I didn't know where to turn so contacted solidor. They were extremely helpful and even though they were not legally liable agreed to replace the slab. They even agreed to change the colour to one that would reflect the sun rather than absorb it. All I paid was for their installer, Rob, to fit it.
He has been today. Very professional and knowledgeable.
Very appreciative of solidor's help.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Stephanie
Thank you for taking the time to share your experience.
We're delighted we were able to assist and find a positive resolution for you.
It's great to hear that you're happy with your new door slab and colour choice, and we'll be sure to pass your kind comments on to Rob. We're glad his professionalism and expertise helped make the installation process a smooth one. Gemma@Solidor
Beware of where the buck stops
UPDATED REVIEW
I was hopeful after the response from Solidor below, but I now take this down to one star as we have got precisely nowhere. Solidor refers to trade village. I hear nothing from trade village and when I appeal to Solidor, nothing. I cannot in good faith recommend a company that prides itself on offering doors with warranties that then become impossible to access. There must be many people whose builders purchase doors on their behalf during renovations and then find they, the home owner and person whose money purchased the door, has no recourse.
we had an extension to our home built in 2023 which involved our builder purchasing 2 Solidor doors for the back and from door (in fact, he then purchased a third to open the other way when we realised this would work better). All black and completely plain. The doors would have been purchased in late 2022 and fitted early 2023.
Issue: We’ve noticed that the black fascia at the opening bottom corner of the front door is no longer securely affixed and need to rectify this so it does not become worse.
I contacted Solidor who advised we needed to go through the place where the doors were purchased from: thetradevillage.co.uk. However, they refuse to action anything as the doors were purchased was bought by our builder (for our home, with our money). Our builder company has been dissolved on companies house and he refuses to communicate with us despite prompts from
Us and the trade village. I have supplied photos and info of all the requested door items to both Solidor and the trade village but we seem stranded with a completely useless warranty we can’t access. I’m disappointed that Solidor supplies the trade village, a company with such poor reviews on Trustpilot, and really disappointed and frustrated that Solidor can do nothing to fix this under warranty given it’s an issue with a Solidor door. What should have been a simple fix has become a huge email trail and inaction. The doors are beautiful but this situation is the opposite.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Amanda
Thank you for taking the time to leave your review.
We're sorry to hear about the difficulties you've experienced in getting this issue resolved. We understand how frustrating it must be when what should be a straightforward warranty query turns into a lengthy process, particularly when the original installer is no longer trading.
I have reached out to The Trade Village regarding this matter; however, I require some further information before we can fully assess the situation and determine the most appropriate path to resolution.
Could you please email support@solidor.co.uk quoting SSTP377 in the subject line, along with any additional details you have relating to the door, including photographs of the affected area? This will allow our team to review the case in full and work with you directly to understand how we can move this forward.
We appreciate your patience and would welcome the opportunity to investigate this further and work towards a suitable resolution. Gemma@Solidor.
Premium money for a premium quality…
Premium money for a premium quality door so I feel justified in feeling somewhat aggrieved by the continuing niggles we are having with this door after 4 years. There has always been the occasion when the door is slightly difficult to open from the inside, but we have lived with it. Then 2 weeks ago my wife and I came home around midnight, put the key in and could not open the door. Knowing that the door had these occasional difficulties I was not initially alarmed. However after pulling and pushing the door for several minutes I was getting pretty worried. Fortunately it suddenly opened. The installer was very quick to come and inspect the door but could not find anything wrong. He lubricated the locking mechanism he had access to and left with the door again opening and closing as it should. A few days later we had further problems following which a complete new lock assembly was ordered under warranty This arrived a few days later and once fitted all appeared to work as should be, at least for 1 week. Earlier today we tried opening our front door from inside but it was totally jammed shut. I went out of a rear door and tried opening this Solidor door from the outside using a key. Still totally jammed. At this point I am getting pretty fed up with the ongoing problems we have with this premium price and quality door. This Solidor has always been slightly unpredictable. Unpredictable is something I do not expect from a premium brand.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi there,
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you've encountered, particularly being unable to open your door when returning home late at night. We completely understand how frustrating and concerning that situation must have been.
We can see that support has been provided through your installer, who has investigated the issue, carried out adjustments and lubrication, and subsequently arranged a replacement lock mechanism under warranty. While we're pleased that assistance was available promptly, we appreciate that this does not lessen the disappointment of experiencing recurrent issues with a product you expect to perform reliably.
As your warranty is held with your installer, they remain best placed to coordinate any further remedial action. However, we are more than happy to support them by providing additional technical guidance and assessment to help identify the root cause of the ongoing issue, should this be required.
To ensure we can link any future investigation directly to your feedback, please ask your installer to quote reference SSTP376 when contacting us.
We genuinely value your feedback, as it helps us improve both our products and customer experience. We hope a lasting resolution can be achieved and would encourage your installer to contact our technical team if any further support is needed. Gemma@Solidor.
New Solidor front door.
The door is very well made with a very smooth locking mechanism.
The door was ordered through Hainault Home Improvements, and from the planning stage to the door bring fitted was a breeze. The installation was very swift and great care not to disturb the interior decoration was taken. The fitter was very polite, ultra clean and respectful, cheers fella for all your help.
K R
E & K
24. Juli 2026
Antwort von Solidor®
Hi There,
Thank you for your fantastic review! We're delighted to hear that you're pleased with the quality of your new door and its smooth locking mechanism.
It's great to hear that the process from planning through to installation was such a positive experience, and that the fitting was completed efficiently and with care.
Thank you for choosing Solidor, and we hope you enjoy your new door for many years to come! Gemma@Solidor
Fantastic service
We had a problem with our front door and Solidor handled everything efficiently and our total satisfaction.
Even though the door was 7 years old the communication was quick and stress free for us
Rob the fitter was superb, he arrived on time, was polite and very prompt professional very organised and fitted the door, leaving everything clean and tidy
So refreshing to find a company who honour their guarantee. Fantastic service. Added on behalf Cynthia & Graham
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Thank you, Cynthia & Graham, for your wonderful review.
We're delighted to hear that your experience with Solidor was handled efficiently and stress-free from start to finish.
We'll be sure to pass your kind comments on to Rob. We're thrilled that his punctuality, professionalism, organisation, and attention to detail made such a positive impression, and that he left everything clean and tidy after completing the work.
Thank you again for your feedback and for recognising the service you received. Gemma@Solidor.
Paul arrived on time was extremely…
Paul arrived on time was extremely knowledgeable and did a great job.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Angela
Thank you for taking the time to leave such a positive review. We're delighted to hear that Paul arrived on time, shared his expertise, and provided a high standard of service.
We'll be sure to pass your kind feedback on to him. Gemma@Solidor.
Very competent and knowledgable
3. Juli 2026
Antwort von Solidor®
Hi Andrew
Thankyou for your review!
We're delighted to hear that you found our team to be competent and knowledgeable.
Thank you for taking the time to share your experience. Gemma@Solidor.
Warranty work
Kev the fitter arrived promptly and resolved the issue efficiently
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Graham
Thank you for taking the time to leave a review. We're delighted to hear that Kev arrived promptly and resolved the issue efficiently.
We know how important it is to have problems addressed quickly, and it's great to know Kev provided the high standard of service we strive for.
We'll be sure to pass your kind feedback on to him. Gemma@Solidor
We have just had a new front door from…
We have just had a new front door from solider, we used south west windows from Barnstaple, having used them previously we found the whole experience from choosing the style etc through to installation really very smooth, Colin of South west windows is very experienced and his fitting team arrived exactly on time, the install is perfect and there level of care and cleaning up is second to none, we are extremely pleased with our new front door
Mr & Mrs G
15. Juli 2026
Antwort von Solidor®
Thank you for taking the time to leave such a great review, Mr & Mrs G.
We're delighted to hear that you're so pleased with your new Solidor and that South West Windows provided such a smooth experience from selection through to installation.
Thank you for choosing Solidor, and we hope you enjoy your new door for many years to come. Gemma@Solidor.
Using a professional installer I was…
Using a professional installer I was recommended to use Solidor and confirm after installation that it was the right choice. All is great.
10. Juli 2026
Antwort von Solidor®
Hi there,
We're delighted to hear that your installer recommended Solidor and that, following installation, you feel it was the right choice. It's great to know everything has met your expectations and that you're pleased with the finished result.
We appreciate you taking the time to share your experience and thank you for choosing Solidor. Gemma @Solidor
Ash was extremely efficient and on…
Ash was extremely efficient and on time. He did an excellent job.
Ash was polite and friendly and I would use him again
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Sue
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Ash provided an efficient and punctual service and that you were pleased with the quality of his work. It's especially great to know that his polite and friendly approach made such a positive impression.
We'll be sure to pass on your kind feedback to Ash.
Gemma @Solidor
Good quality solid door and frame but…
Good quality solid door and frame but finished badly; excessive glue remains on the moulding around the glass and a single seal on one pane sticks out.
6. Juli 2026
Antwort von Solidor®
Hi John
Thank you for your review. We're pleased to hear that you're happy with the quality and solidity of the door and frame.
We're sorry to learn about the finishing issues you've highlighted, including the excess glue on the glazing moulding and the seal protruding from one of the panes.
I have sent you an email to discuss this further and to understand the issue in more detail. We look forward to hearing from you and working towards a resolution. Gemma @Solidor.
We love our new front door.
We love our new front door. The pale blue colour is great. A fantastic addition to our home.
4. Juli 2026
Antwort von Solidor®
Hi Shelley
Thank you for your wonderful review! We're delighted to hear that you love your new front door and that the pale blue colour is the perfect addition to your home. It's great to know that it's made such a positive impact, and we hope you enjoy it for many years to come.
Thank you for choosing Solidor and for taking the time to share your feedback. Gemma @Solidor
Replacement door was needed and arrived…
Replacement door was needed and arrived in top condition along with the best person for the job named Kev! He explained everything he needed to do to fit the door and reuse the previous door furniture. Sadly the letter box fitting wasn’t in good condition but so grateful that he did have a spare in his van. Service and quality second to none!!
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Elaine
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that your replacement door arrived in perfect condition and that Kev provided such an excellent service.
It's great to know that Kev took the time to explain the installation and successfully reused your existing door furniture.
We're also pleased that he was able to quickly resolve the issue with the letterbox by having a spare available, ensuring the job could be completed without delay.
Your kind words about our service and quality mean a great deal to us, and we'll be sure to pass your feedback on to Kev. Gemma@Solidor
Excellent Customer Service
UPDATE:
Credit where credit’s due, after posting my original review, Solidor got in touch directly to resolve the situation and arranged a replacement door. Within two weeks of contacting them, Ash arrived to fit the new door. I was even given the option to choose a completely different style and colour. While the initial issues were frustrating, Solidor stepped up, took ownership, and delivered excellent customer service to put things right.
Original Review:
I would not recommend Solidor based on my experience.
I had a Solidor front door installed in 2020 and expected a premium composite door to last many years. Instead, the door has developed cracks on multiple occasions and has already been replaced twice because the same problem kept reappearing.
Now, only a couple of years after the last replacement, the door has once again developed significant cracks and splits. For a product marketed as a high-quality, premium door, this is simply unacceptable.
A front door is a long-term investment and should not need replacing repeatedly within such a short period. I expected far better quality, durability and reliability from Solidor.
The company who originally installed the door recently ceased trading.
Unfortunately, my experience has been one of repeated failures and disappointment. I would think very carefully before choosing a Solidor door.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Richard
Thank you for taking the time to share your feedback. We're very sorry to hear about the issues you've experienced with your door and understand how frustrating it must be to encounter recurring problems, particularly with a product you expected to provide long-term performance and reliability.
We'd appreciate the opportunity to look into this further and see if there's any way we can support you. As your original installer has ceased trading, please contact our team directly at support@solidor.co.uk and quote reference SSTP 374. We'll be happy to review the details of your case and discuss the options available.
We value your feedback and hope we can assist in finding a positive resolution. Gemma @Solidor
Professional; a job well done!
Steve was efficient, friendly and helped out with a minor existing inconvenience - a small piece of trim that wasn't fitting perfectly which he solved for me.
All the usuals you'd expect from a professional. Tidy, polite, on time.
Great job!
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Jim
Thank you for your kind feedback!
We’re really pleased to hear that Steve was able to resolve the issue with the trim and make things right for you. It’s great to know his efficiency, professionalism, and friendly approach made a positive impression.
We’ll be sure to pass your comments on to him, I’m sure he’ll really appreciate it! Gemma @Solidor.
Excellent engineer
Excellent engineer, showing good attention to detail, polite and friendly a true craftsmen keep up the good work.
Excellent customer service, helpful and supportive. Appointment time sent out previously and kept, no issues.
A good all-round experience.
Thank you.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Solidor®
Hi Stephen
We’re really pleased to hear you had such a positive experience. It’s great to know our engineer’s attention to detail and friendly approach made a difference, and that everything ran smoothly with your appointment.
Your feedback means a lot to the team, and we’ll be sure to pass your compliments on. Thanks for taking the time to share this 😊Gemma @Solidor.
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