When you have to use the warranty they fail to tell you that when they send a replacement its not warrantied. It also not written in the owners manual. That information should be transparent. I the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Power washer under warranty stopped working. Replaced without hassle and replacement unit arrived less than a week. THANK YOU!!
Unternehmen hat geantwortet
The product is great but the customer service is horrible. The box our dethatcher came in was missing a piece. The number for customer service directed me to an online portal. I completed the servic... Mehr ansehen
Unternehmen hat geantwortet
Rose Irea was fantastic, super helpful and friendly. Please give her a raise for making this a pleasant experience.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Shop Joe specialize in developing outdoor tools. Visit now to shop and save on electric and cordless snow blowers, lawn mowers, and much more.
Kontaktinformationen
221 River Sreet , 07030, Hoboken, Vereinigte Staaten
- (866) 225-9723
- help@shopjoe.com
- www.snowjoe.com
3,1
Akzeptabel
1867 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Not happy! Received unassembled
Received unassembled, wrong screws to fit snowblower. Customer service, needs people that speak clear English! First person was rude, not helpful, said I took snowblower apart! Asked for someone who spoker clearer, he hung up! Second person I spoke with was nice. She tried to help, gave me size of screw needed, wrong again. Size of screw that came with item was small, size she gave me was at least three sizes larger! Had to find something myself to make it work! Used it once and it stopped!!!!! Not happy but U'm 79 and I need a snowblower!
25. Januar 2026
Antwort von Shop Joe
Hello Delores,
Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you’ve encountered with your snowblower, including receiving it unassembled, the incorrect screws, and the challenges you faced while contacting our customer service team. We understand how frustrating this must have been, especially given your need for a reliable snowblower.
We also regret that your initial interaction with our team did not meet your expectations and that the information provided regarding the screws was incorrect. This is not the standard of service we aim to provide, and we appreciate you bringing it to our attention.
Please be assured that one of our team members will be reaching out to you directly to further investigate this matter and work with you toward a satisfactory resolution. Your feedback is invaluable in helping us improve both our products and our customer service.
Thank you for your patience and understanding. We are committed to ensuring you receive the assistance and support you need.
I tried both Snow Joe‘s that I paid for…
I tried both Snow Joe‘s that I paid for and were delivered and they will not start. Charge the batteries still didn’t start. Tried to call to get tech-support was on hold for at least 15 minutes and then the phone was hung up. I am very disappointed and it only solution to me is either take them back and replace them with working Snow Joe‘s or refund the money that I paid for. That would be the only way to make me satisfy with the service.
25. Januar 2026
Antwort von Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you’ve encountered with your Shop Joe units. This is certainly not the experience we want for our customers, especially after purchasing multiple products.
We’re very sorry to hear that neither unit would start despite fully charging the batteries, and we also regret the difficulty you had reaching our technical support team. Long hold times and a disconnected call are unacceptable, and we understand how disappointing that must have been.
We value your feedback as it helps us improve our product quality and overall customer service. If there is anything else we can assist you with, please feel free to reach out to our Customer Support Team at 1 (866) 225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
Again, we apologize for your experience and appreciate you bringing this to our attention. We value your business and hope to restore your confidence in our products and service.
An Enterprise With NO CUSTOMER SERVICE
In processing my purchase, the Shop app dropped my FL address into the purchase info. Interestingly, I was not purchasing my order thru Shop but had used it some years back. Nevertheless trying to remedy this incorrect shipping address has turned out to be impossible. Tried twice using their email customer support and three times on the phone (they dump your call after holding for a while). Regardless how good the quality of their products is, I would not recommend purchasing from their website. Providing adequate customer service is requisite for operating a legitimate business.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Shop Joe
Dear Valued Customer,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the difficulties you experienced in correcting your shipping information and for the frustration caused by your interactions with our customer support. This is not the level of service we aim to provide, and we truly regret that your experience fell short of your expectations.
We highly value your feedback, as it helps us identify areas for improvement. Your comments will be shared with our team to ensure we take steps to enhance our processes and customer support.
Once again, we sincerely apologize for the inconvenience and greatly appreciate your patience and understanding. If there is anything further we can assist you with, please do not hesitate to reach out to us. We are here to help and want to ensure your concerns are addressed.
Crappy product (snowjoe snow blower)
Crappy product (snowjoe snow blower). Flimsy, used 3 times and just died. Customer service was not helpful as it fell outside the warranty. Never again. Would advise customers to spend a little more money and get quality products instead of Snow Joe.
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Shop Joe
Hello Rob,
Thank you for taking the time to share your feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve had with your Snow Joe snow blower and for any frustration caused by the product malfunction and our customer service process. Please know that this is not the level of quality or service we strive to provide.
We take concerns like yours very seriously and will be conducting a thorough review of the situation to understand what went wrong and how we can prevent similar issues in the future. Rest assured, a member of our team will be reaching out to you directly to discuss this matter and explore possible solutions.
Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding as we work to address this issue. Your feedback is invaluable in helping us improve both our products and our service.
Thank you for giving us the opportunity to make this right.
Snowjoe electric snowblower died after 4th use
I only used my cordless electric snowblower several times and it just stopped working. I called snowjoe and (after a long hold) they gave me troubleshooting instructions, but they didn't help. They said my warranty was up (we had no significant snow for 2 years) and there was nothing they could do.
25. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Shop Joe
Hello Joseph,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve had with your Snow Joe cordless electric snowblower. We understand how frustrating it can be when a unit stops working after only a few uses.
We did review your concern, and we apologize that the troubleshooting steps provided did not resolve the issue. We also regret that we were unable to proceed with a replacement, as the unit is beyond the warranty period. Please know that this is not the level of service we strive to provide, and we truly value your feedback. Insights like yours help us identify opportunities for improvement in product quality and overall customer service.
Once again, we sincerely apologize for the inconvenience and frustration this situation has caused, and we thank you for your patience and understanding. Your input is important to us, and we appreciate the opportunity to learn and improve from your experience.
Great product
I am writing this review in hopes it will help someone else. I purchased my Snow Joe about 3-4 years ago. I'm not sure about people saying it's just good for small driveways. I have a pretty good size driveway and live on a corner lot so I have to do the long sidewalk as well. I did the whole job in about 20 minutes, this product has saved me so much time and labor. By the way I have a cordless Snow Joe with a battery and a full charged battery is plenty for what I need. Again I have a standard size driveway, pretty large and a corner lot. It's very easy to use and much better than a gas engine. It has a light for night use and a lever you turn to shoot the snow in the direction you choose and a lever to push in like your lawn mower, push a button on the side and you are on your way.
24. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Shop Joe
Hello Michael,
Thank you for sharing such a thorough review of your Snow Joe cordless snow blower! We’re thrilled to hear that it has been a reliable and time-saving tool for you over the past 3–4 years.
It’s great to know that even with a large driveway and corner lot, a fully charged battery provides plenty of power to get the job done efficiently. We’re also glad you’re enjoying the convenience of the directional snow-throwing lever, push feature, and built-in light for night use—these features are designed to make snow removal easier and safer.
Your feedback is incredibly valuable, and we appreciate you taking the time to share your experience. We’re delighted that Snow Joe continues to meet your winter needs and make snow removal faster, easier, and more enjoyable!
Antwort von Shop Joe
Hello Robert,
Thank you very much for taking the time to share your positive feedback. We truly appreciate your kind words regarding our customer service and support.
At Shop Joe, we are committed to providing reliable assistance and ensuring every customer has a smooth and satisfying experience. Your feedback motivates our team to continue delivering the high level of service our customers deserve.
We look forward to serving you again in the future.
The shovel was defective
The shovel was defective. Jessa Labiste assisted me in getting the replacement that I needed. She was very helpful. The new one came in and it is fine. Hopefully I never have to use it.
25. Dezember 2025
Antwort von Shop Joe
Hello Phil,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by receiving a defective shovel.
We are pleased to hear that Jessa Labiste was able to assist you efficiently and ensure that a replacement was provided. It’s great to know that the new shovel arrived in good condition and met your expectations.
We truly appreciate your patience and understanding, and we value your feedback as it helps us continue to improve our products and customer service.
Should you need any assistance in the future, please feel free to contact us.
Antwort von Shop Joe
Hello Lee,
Thank you for sharing your feedback! We’re thrilled to hear that you love your two snow blowers. At Shop Joe, we take pride in creating reliable and high-quality products, and it’s always wonderful to know they are making your winter tasks easier and more enjoyable.
We truly appreciate your support and look forward to serving you with more products that make your outdoor work effortless.
Great customer service and great team
26. Dezember 2025
Antwort von Shop Joe
Dear Valued Customer,
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our team. At Shop Joe, we strive to provide excellent customer service and support, and it’s always rewarding to know our efforts are appreciated.
We look forward to continuing to serve you and ensuring you have the best experience with our products.
SunJoe honors their warranty on their products
I had a cordless sprayer that stopped taking a charge… the unit was 4 mos shy of the 2 year warranty. After jumping thru 3-4 hoops, (the unit was registered the day it was delivered) SunJoe agreed to replace the unit..I am a pleased SunJoe customer
25. Dezember 2025
Antwort von Shop Joe
Dear Valued Customer,
Thank you for sharing your experience and for being a valued Shop Joe customer. We’re thrilled to hear that our team was able to honor your warranty and provide a replacement for your cordless sprayer. We understand that warranty processes can sometimes feel complex, and we truly appreciate your patience as we worked to resolve the issue.
At Shop Joe, we are committed to standing behind the quality of our products and ensuring that our customers feel supported throughout their ownership experience. Your feedback reinforces the importance of this commitment and motivates us to continue providing the highest level of service.
We’re delighted that you are pleased with your Shop Joe experience and look forward to serving you in the future.
Good service
I have a SunJoe steamer that is out of warranty. SunJoe no longer sells a replacement and to help maintain the relationship they sent me a 15% off voucher to use with future purchases.
26. Dezember 2025
Antwort von Shop Joe
Hello Kevin,
Thank you for taking the time to share your experience. We’re delighted to hear that our team was able to assist you, even though your SunJoe steamer is out of warranty. Our goal is always to provide exceptional service and support to our customers, and we understand how important it is to maintain long-term relationships with those who trust our products.
We hope that the voucher demonstrates our commitment to your satisfaction and encourages you to continue enjoying Shop Joe products. Your feedback is invaluable to us as it helps us ensure that we are consistently meeting the expectations of our customers.
Thank you again for your continued support, and we look forward to serving you in the future.
Sun Joe lost a Customer
No one returned my email or phone calls.
I was looking to add to my Sun Joe system, but will now go to EGO system. They respond to customer service request. I regret committing to a Sun Joe system they are just not a smart company.
26. Dezember 2025
Antwort von Shop Joe
Hello William,
Thank you for bringing this matter to our attention. We sincerely apologize for your experience, as this is not the level of service we aim to provide. We understand how disappointing it is not to receive a response to your emails or phone calls, and we regret the frustration this has caused.
We truly value your feedback, as it helps us identify areas for improvement in communication and overall customer service. Your comments will be shared with our team so we can address these concerns and work toward improving our processes.
Once again, please accept our sincere apologies. If there is anything else we can assist you with, please feel free to reach out to us. Thank you for your patience and understanding.
I have still had no resolution or help…
I have still had no resolution or help with my issue. And because I didn’t answer on Christmas Day it seems my case was closed. As I sent the pictures requested in a few days after the holiday when I recieved the email and I have had no response since and it’s been over a week and a half. I used to brag about this snowjoe, now with it breaking after only a few uses and the customer service not responding but this is the 3rd request I got for a review. It all just seems so tacky and very shady. Terrible customer support for a defective item
25. Dezember 2025
Antwort von Shop Joe
Hello Doreen,
We sincerely apologize for the inconvenience and frustration this situation has caused. This is not the experience we want our customers to have, and we truly regret any confusion regarding your case status, especially during the holiday period.
Upon reviewing your account, we can confirm that we replied to your email today and provided available options to help resolve this matter. We understand how disappointing it must be to experience an issue with a product after only a few uses, as well as delays in communication, and we take your concerns very seriously.
Once again, please accept our sincere apologies. We appreciate your patience and understanding while we work to bring this matter to a satisfactory resolution.
No to bad had to call to get help.After…
No to bad had to call to get help.After several attempts 4 using the online help witch kept saying snowshoe was not responding
25. Dezember 2025
Antwort von Shop Joe
Hello Donald,
Thank you for sharing your experience. We sincerely apologize for the difficulties you encountered while using our online support, and for the multiple attempts you had to make before reaching assistance. We understand how frustrating this must have been.
We value your feedback, as it helps us address these issues and prevent similar problems in the future.
If you need any further assistance, please don’t hesitate to reach out directly to at our toll-free number, 1-866-225-9723, Monday through Saturday, from 10 AM–6 PM EST. We appreciate your patience and feedback, as it helps us continue to improve our service.
Too many things to list
Too many things to list. You don’t carry replacement parts. Had to wait over 2 years before you would give me a credit. Poor phone system. Your call center is overseas. No way to talk to anyone in the States.
The overall reviews on your company are terrible and corporate does not care.
27. Dezember 2025
Antwort von Shop Joe
Hello Lloyd,
Thank you for taking the time to provide such detailed feedback. We sincerely apologize for the challenges and frustrations you experienced, as this is not the level of service we strive to provide to our customers. We understand how inconvenient it must have been to wait for a credit, deal with replacement parts, and navigate our phone system, and we truly regret the negative impact this has had on your experience with us.
Please be assured that we take your concerns very seriously. We will be conducting a thorough investigation to determine what went wrong in your case and to ensure that similar issues do not occur in the future.
In the meantime, we encourage you to contact us directly so we can address your situation personally. Please refer to Angela or Percy when calling our toll-free number at 1-866-225-9723, Monday through Saturday, from 10 AM–6 PM EST. We are committed to working with you to find a resolution and to restore your confidence in our company.
We appreciate your patience and the opportunity to improve our service. Thank you for bringing this to our attention.
Not happy with customer service.
My SJ619E started emitting a burning smell while I was using it. I immediately stopped and tried to look up my account. But, snowjoe.com had been changed to shopjoe.com and there was no way to log in. I called them and was told to use a different extension cord (I had been using the same gauge cord for years with no issues). They offered me 15% off a new one. Big deal!
19. Dezember 2025
Antwort von Shop Joe
Hello Alan,
Thank you for taking the time to provide detailed feedback regarding your experience with the SJ619E. We sincerely apologize for the inconvenience, and we understand how frustrating the situation must have been—especially compounded by the website transition and the difficulty accessing your account.
After a thorough review of your case, we found that we are unable to proceed with a warranty replacement, as the unit is out of the warranty period. We want you to know that your feedback is extremely valuable to us. It helps us identify areas for improvement in both our product quality and overall customer service. Your comments will be shared with our team to guide future enhancements and ensure a better experience for all our customers.
We sincerely apologize for any frustration or inconvenience this situation has caused. If there is anything further we can assist you with, please do not hesitate to reach out to our team. We remain committed to helping our customers to the best of our ability and appreciate your understanding.
My snowjoe batteries do not work.
Receipt and Warranty was sent for purchase.
My snowjoe does not work and my problem is the batteries. My problem was not solved.
Please contact me. You have my email.
25. Dezember 2025
Antwort von Shop Joe
Dear Valued Customer,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience you are experiencing with your Snow Joe batteries. This is certainly not the experience we want for our customers.
We will further review your case to determine what went wrong and ensure that it is addressed appropriately. Rest assured, a member of our team will be reaching out to you directly via the email you provided to discuss this matter.
We truly appreciate your patience and understanding, and we are committed to resolving this issue as quickly as possible.
Great products and great service
You have a great product lineup. And as with everything, things happen, and you took care of the issue professionally, in a timely manner.
25. Dezember 2025
Antwort von Shop Joe
Hello Kyle,
Thank you for taking the time to share your experience with us. We’re thrilled to hear that you are satisfied with both our products and our service. While we understand that issues can occasionally arise, it’s our priority to address them promptly and professionally, and we’re glad to know we were able to resolve your concern to your satisfaction.
Your feedback is greatly appreciated, as it reinforces our commitment to providing high-quality products and exceptional customer support. Thank you for your trust in our company, and we look forward to serving you in the future.
No response from company after online and email inquiries.…
Your company never got back to me after I made an online inquiry and then emailed you the same question. I emailed a few times and never heard from anyone. I was given a ticket number in an initial email from you, however, there was no follow-up.
I decided to call after sending multiple emails which included the ticket number. The person who helped me was great and my issue was resolved. However, your company should have told me to call in your first email to me.
22. Dezember 2025
Antwort von Shop Joe
Hello Fran,
Thank you for taking the time to share your experience with us. We sincerely apologize for the delay in responding to your online inquiry and emails. This is not the level of service we strive to provide, and we completely understand how frustrating it must have been to wait without any follow-up, especially after receiving a ticket number in our initial email.
We truly value your feedback, as it helps us identify areas for improvement in our communication, follow-up processes, and overall customer service. We are glad to hear that when you called, our team was able to assist you and resolve your issue. Your experience highlights an important opportunity for us to ensure that customers are given clear guidance and timely support at every step of their interaction with us.
Please rest assured that we will review our procedures and implement improvements to prevent similar situations in the future. We greatly appreciate your patience and understanding, and we are committed to providing a more seamless experience for all our customers moving forward.
Thank you again for bringing this to our attention.
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