Sadly, Simply Health has become super-complicated. It refuses to recognise my Touch ID, despite my setting it up many times. It's reluctant to even display current or past claims because its so... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). Wh... Mehr ansehen
Unternehmen hat geantwortet
I had the good fortune of speaking with Lucy about the issue I had with my Health Plan which had been set-up incorrectly. Lucy was not only exceptionally professional, helpful and patient, but she... Mehr ansehen
Unternehmen hat geantwortet
I love Simplyhealth, its such an easy platform. I have just uploaded a receipt for podiatry today and within 8 mins I have received a claim update that I have been paid! It really couldn't be simpler... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Simplyhealth
Vom Unternehmen geschrieben
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessKontaktinformationen
Andover, Vereinigtes Königreich
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,5
Hervorragend
4997 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
Perfect Customer Service
My call was answered and connected promptly.
My advisor SERENA was immediately encouraging and helpful. A kind voice and demeanor .Serena was very professional,answering understanding and coordinating my many questions. No push to complete and very clear in explaining my available policy funds . A perfect Customer Service experience with a most competent advisor, thankyou Serena
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Annecherrie,
Many thanks for your amazing review and it's wonderful to hear how happy you were during your call with Serena. I'm pleased you found her to be so helpful and competent. Your kind words have been passed to Serena and her manager and I'm sure they'll both be very pleased to read your comments.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Your staff was very helpful i would…
Your staff was very helpful i would give them 10 out of 10
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi John,
Thank you so much for awarding us with five stars, it is very much appreciated.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Query answered quickly and as I hoped
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Lee,
Thank you for letting us know you are happy with the quickness in your query being answered. Thanks also for the five stars.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Health Essential….
Welcoming, fair and helpful.
Simple straightforward claims process.
Highly recommended.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello ernestsailor,
Thanks you for awarding us with five stars and letting us know how happy you are with the service we provide.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Failed this time but saved by a Knight
Normally I have no problems at all with simplyhealth...but this last claim kept getting pushed aside and not addressed. I've had to resort to private treatment as without it I could loose my sight. It has completely wiped out my savings. So anything I can get back is v v important. Its stressful as I am a pensioner on a limited income. Today my Knight in shining armour was Sam Edmunds and he took it on himself to sort the claim. He on his own deserves 5 stars. The others who passed this aside not so much.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Hazel,
Thank you for your honest review and I'm sorry you felt let down on the service you received regarding a claim.
I am so pleased that Sam was able to save the day for you and get your claim approved.
Sam and his manager will be absolutely delighted to read your comments regarding his actions.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply health I find is an excellent company to join.
The treatment I receive for eyes, feet, teeth, is paid by direct debit which almost covers for these treatments. I feel safe knowing Simply health is there for me.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Rosemily,
Many thanks for your wonderful review. I am so pleased you feel safe with Simplyhealth and it's great that we're able to help support you with your everyday healthcare costs.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Needed to add to plan.
Needed to add to plan.
Quick, easy and simple to do with agent online.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Trevor,
Thank you for awarding us with five stars and I'm pleased to hear your interaction went smoothly.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very helpful
Małgorzata was very helpful and was able to solve my problem quickly and effectively.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello,
Thank you for leaving us a lovely five star review. I am glad you found Malgorzata to be very helpful and your query resolved. Malgorzata and her manager are aware of your comments and will be very pleased.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I have requested a claim to be…
I have requested a claim to be processed earlier and a lovely lady Malgorzata helped process earlier
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Aga,
Many thanks for sharing your experience of interacting with Malgorzata. I'm so pleased to hear that you were very happy with her help. Your kind words have been passed to both her and her manager.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Best ever
This is the only company that has always paid out my claims straightaway, no complicated process, no endless producing supporting paperwork and then waiting weeks for payment.
This insurance is one of the best I ever had. I wish they could all be like that.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Monika,
Thank you so much for your wonderful review. I't great to hear you find our claiming process so straightforward and with no complications. Thanks for awarding us with five stars too.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Login issues resolved quickly
I was having login issues but Katie on the chat service was able to sort this for me and update all documents so I was able to log in sucessfully.
She also helped with another question I asked about hospital says. She knew her stuff and was very good.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Sara,
Many thanks for your wonderful five star review and letting us know about your experience of chatting with Katie. I'm so pleased Katie was able to assist you with your query and help you so promptly.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Fantastic
Fantastic , helpful and great value for money . Have been a customer for over 20 yrs , would highly recommend 👌 👍
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Tracey,
Thank you so much for you great five star review and your long-standing membership with us. I'm really pleased we're able to help support you with your everyday health care costs.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I telephoned the helpline and talked to…alan
I telephoned the helpline and talked to Alan, who was polite and explained in detail my misunderstandings of submitting my health claims,
The finial explanation after an inolved but patient discussion, was clar precise and information, Thank you David,
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello David,
Many thanks for your wonderful review review and it's great to hear you had a lovely interaction with Alan. I'm pleased you found him so polite and clear in his explanations. Alan and his manager have been made aware of your comments and I'm sure they will be very happy.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply useless..
Simply useless... My registration cannot be completed due to incorrect details. I contacted simplyhealth and after a long time on hold I got through to a miserable advisor who said "my registration is incomplete"... I know that hence my phone call. But they couldn't do anything about it. So I filled out a website request which claims a 48hr response, 4 days later I got a reply to say that simplyhealth had an incorrect date of birth, this has been amended and should work... great... so I log in and still get the same error. An absolute waste of time just to claim back for an eye test.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Badger,
I'm very sorry to hear of the difficulties you've experienced.
So that we can look into your concerns further, please contact us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please make reference to this review and attach an image of your receipt so we can process your claim.
Kind regards
Esther
Customer Relations
Simplyhealth
Good advice and guidance
Good advice and guidance. Happy to explain all details required .
Great service today 😊
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Zena,
Thanks so much for your lovely five star review and it's great to hear you were happy with the service you received today.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Good prompt repayment but recently they…
Good prompt repayment but recently they decided to change log ins and I had to change my password which I didn’t want to do.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Lisa,
Thank you for your honest review.
We have asked all of our customers to change their passwords to enhance the security of their personal data.
I can fully appreciate that you hadn't wanted to do this, but I hope you can understand that it was in the best interest of all of our customers.
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I’ve been paying into this for a long…
I’ve been paying into this for a long while now and I’m going to cancel as what you get back now is a percentage of what you get charged as for example I just had dental work which cost £1800 and I’m getting back £110 bearing in mind I’m paying £29 a month
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Catherine,
I'm sorry to heat you're thinking of cancelling your policy due to the amount you can claim back compared to what you pay.
Please contact our Customer Options team on 0330 102 5335 between 9am and 5pm Monday to Friday to discuss whether there is an alternative plan more suited to your needs.
Kind regards
Esther
Customer Relations
Simplyhealth
So hard to claim terrible time scales…
So hard to claim terrible time scales no help at all
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Aaron,
It's disappointing to hear you are unhappy with our claiming process and the timescales.
In order for us to look into the concerns you raised, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code.
Kind regards
Esther
Customer relations
Simplyhealth
Help with my claim
I have had a problem and simply health and they have dealt with it immediately thanks to the wonderful Emily thank you so much such a pleasure to deal with this member of staff
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hi Mr & Mrs Bush,
Thank you so much for letting us now about the service you recently received from Emily. It's wonderful to hear they were able to deal with your query immediately. Emily and her manager are aware of your review and are delighted.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Poor service from Simply Health
Why do simply health only email me when they are due to pay out (in other words all receipts etc are filled in correctly) but do not email me when things have been incorrectly filled in, by accident.
It is left to me to investigate the matter online, with which I am not very clever.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Simplyhealth
Hello Mr & Mrs Petty,
Thank you for your review and I'm sorry to hear you find our service poor.
A large majority of claims are processed automatically and using the details the customer has entered. Therefore, regrettably we wouldn't know if the data has been entered incorrectly.
Some claims are still manually processed and the receipt and form are both checked to ensure they match. If they need correcting then this is actioned.
You are given the chance to check your information is correct before pressing the submit button so it might be worth just doing this.
Kind regards
Esther
Customer Relations
Simplyhealth
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