While the food is tasty, I've encountered several issues since subscribing 1. the plastic sealing on several meals was breached in transit 2. We discovered a large, shape pice of plastic in one o... Mehr ansehen
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Das sagen Bewerter
Wish I’d discovered Simmer sooner! Delicious healthy meals delivered to your door each week. I love not having to think about shopping and cooking but still eating healthily and avoiding processed f... Mehr ansehen
Loved everything from Simmer. Food portions are very good (we’ve tried the standard and large boxes), meals are delicious, lots of protein, and very well-proportioned! Loved the Garlic king prawn Orzo... Mehr ansehen
There few days where I just can not be bothered to cook as I work almost 15hrs a day, but still trying to hit my protein goal and gym that’s where simmer helped me. The taste and quality is to t... Mehr ansehen
Unternehmensdetails
Über Simmer Eats
Vom Unternehmen geschrieben
We are Simmy and Jhai, the brothers and co-founders behind Simmer. Our story started small. A kitchen in Hitchin and a hunger for more.
Enjoy life and food to the fullest. Enjoyment in every mouthful.
Kontaktinformationen
simmereats.com/cancel, Vereinigtes Königreich
- charlotte@simmereats.com
- www.simmereats.com
4,2
Gut
13.995 Bewertungen
Bittet Kunden um Bewertungen
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Have not recieved my order meant to…
Have not recieved my order meant to come Sunday and I have contacted the customer service and two days later not heard back.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Simmer Eats
Hi Sophie,
Thank you for taking the time to leave your review. I'm so sorry to hear about this and am looking into this now urgently for you. I have left a message with you this morning and hope to connect soon.
Charlotte 🧡
Three item wrong and only seven items…
Three item wrong and only seven items delivered instead of eight
30. August 2026
Antwort von Simmer Eats
Hi Gary,
Thank you for taking the time to leave your review and we're very sorry to hear what happened with your order. I have tried to contact you this morning to get this resolved. Hope to connect soon.
Charlotte 🧡
Great taste and convenience
1. September 2026
Wish I’d discovered Simmer sooner
Wish I’d discovered Simmer sooner! Delicious healthy meals delivered to your door each week. I love not having to think about shopping and cooking but still eating healthily and avoiding processed foods and the little extras that come with popping into the supermarket. There is a variety of choices to suit all tastes. Always delivered well packaged in cool box and like the fact co trainers are recyclable cardboard. Love it! Would definitely recommend.
31. August 2026
The food is tasty and of good portion size
I really can't complain about the food as the quality is great. If you like Asian cuisine then you will be very happy with the taste.
I got a little bit bored with the variety of meals but struggled to cancel my subscription. I don't use the app so maybe that is why. I found the website didn't have an option to contact them or cancel the subscription. Very disappointing.
31. August 2026
Bewertung ohne vorherige Einladung
I wouldn’t pay this again the food was…
I wouldn’t pay this again the food was so bad the only dish that was okay was the jerk chicken but even that didn’t really have any flavour if I could I would just get the breakfast at least the breakfast you can’t mess it up and it was actually good like the eggs with a turkey sausage
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simmer Eats
Hi there, thank you for the honest feedback, and I'm sorry to hear most of the dishes didn't land for you, even the jerk chicken falling flat on flavour is disappointing to hear, that's usually one of our stronger dishes.
Really glad the breakfasts worked well though, especially the eggs and turkey sausage, that's good to know.
If you're open to it, I'd love to hear a bit more about which specific dishes missed the mark, you can email me at charlotte@simmereats.com. It would genuinely help us improve, and if you ever decide to give us another go, I'd want to make sure it's a much better experience.
Thanks again for taking the time to share this.
Charlotte 🧡
Deliveries are arriving at an unsafe…
Deliveries are arriving at an unsafe temperature between 14-18 degrees (safe range is between 4-8).
On contacting customer services they offered the next delivery free but there was exactly the same issue.
They have not taken this issue seriously enough in my opinion as folk can become extremely ill from food poisoning.
So the entire contents of both deliveries has been put in the bin which is incredibly wasteful. Very poor customer service and very badly designed packaging.
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simmer Eats
Hi Sara,
Thank you for raising this, and I'm truly sorry, meals arriving at 14-18°C is not safe, and having it happen twice, after already flagging it, is not good enough at all.
You're right to take food safety seriously, and I'm sorry it wasn't treated with the urgency it deserved, or that you were left having to bin two full deliveries as a result, that's a genuinely poor outcome and a waste we take seriously too.
I'd like to look into both deliveries properly, including the packaging issue you've mentioned, as that shouldn't be happening consistently. Could you email me directly at charlotte@simmereats.com with your order details? I want to make sure this is properly investigated rather than just offered another free box that risks the same problem.
I'm sorry this has been your experience, and thank you for telling us so clearly, it needs to be looked into.
Charlotte 🧡
Great food options and the taste is…
Great food options and the taste is insane deffo worth giving them a try
31. August 2026
First order disappointing and second didn’t turn up
First order disappointing. Chicken was very fatty and meals didn’t taste right. Delivery never arrived on second order. Cancelled subscription after that. Waste of £ on first order as had to go buy food for dinners. Would definitely not recommend
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simmer Eats
Hi Marie,
Thank you for sharing this, and I'm sorry your experience didn't get off to a good start and then went downhill from there.
Fatty chicken and meals that didn't taste right is disappointing for a first order, and then having your second order not arrive at all meant you were left without dinners and out of pocket having to buy food elsewhere, that's a genuinely poor experience and I completely understand why you've cancelled.
I'd like to look into what happened with the missing delivery, and get you refunded for it if that hasn't already happened. Could you email me at charlotte@simmereats.com with your order details? I want to make sure this is properly sorted for you.
Thank you for the honest feedback, and I'm sorry we didn't get the chance to show you a better side of Simmer.
Charlotte 🧡
Great tasting meals with a good variety…
Great tasting meals with a good variety to choose from but meal dates run out before you can eat them definitely need longer use by dates hate having to bin meals
31. August 2026
I was charged £64 for my order that…
I was charged £64 for my order that never came because it stated it was ‘paused’ on their end - money left my account - I chose my order and received no communication that it wouldn’t arrive - that means I didn’t do my week shop on the bank holiday weekend and I’m £64 down - I’ve contacted customer services who had no idea I had been charged and I’ve had to send a bank statement - really unhappy with the service- would not recommend - chicken is also dry and you pay more money for the ‘lean’ meals when it’s just less food ? Don’t subscribe.
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simmer Eats
Hi Antonia,
Thank you for flagging this, and I'm really sorry, if your account was showing as paused and you were still charged £64 with no order arriving, that genuinely shouldn't happen, and I want to look into it urgently.
I can see you've already sent over a bank statement to the team, which is helpful, but I can't locate your account from the details on Trustpilot alone. Could you email me directly at charlotte@simmereats.com with your account email or order number? I want to get to the bottom of why this charge went through on a paused account and get it refunded as quickly as possible.
I'm also sorry to hear the chicken and the "lean" meals haven't been up to standard, that's useful feedback and I'll make sure it's fed back too.
I completely understand your frustration, especially missing your shop over the bank holiday because of this. Please do get in touch so I can sort it properly.
Charlie 🧡
Me and my full family end up e
Me and my full family end up extraly sick and there were over 5 open when delivered. Bye far the worst delivery ever as over 5 meals where open and we where all extremely sick and only thing wee had eaten.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simmer Eats
Hi Craig, I'm sorry to hear this, and I hope you and your family are feeling better.
Meals arriving open is not what we want to see, and I'd like to understand what happened there. That said, our meals go through strict handling and quality checks, so I'd want to look into the specifics.
I searched your details on our customer service system and could not find any correspondence. I have requested your details through trust pilot, could you provide these at your earliest convenience? or alternatively, could you email me directly at charlotte@simmereats.com with your order details and, if possible, photos of the affected packaging? I want to look into this properly on our end.
Sorry again for the experience, and I hope everyone recovers quickly.
Charlotte 🧡
I originally rated this highly as the…
I originally rated this highly as the meals are good and very convenient. However, for the last two weeks they have been delivered so late that they can't be eaten on the day of delivery and the ice packs have been completely melted. The food arrived not cold and that is a massive food safety issue particularly with rice being in most meals. I have contacted simmer and not heard back
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simmer Eats
Hi there,
Thanks for taking the time to leave us a review. We're so sorry to hear what happened with your recent deliveries. This definitely not the standard we strive for. We would love to put things right. I have requested your details through trust pilot, please provide these at your earliest convenience or email me on charlotte@simmereats.com.
Hope to speak soon,
Charlotte 🧡
Really tasty and enjoyable meals
I can simply never be bothered to cook for myself and as a result my nutrition is appalling. Decided to try Simmer and I’m so glad I did. The meals so far have all been lovely and I now eat dinner every day - adulting - nailed it! 😂
28. August 2026
You only sent 9 meals instead of 10 so…
You only sent 9 meals instead of 10 so won’t be bothering again can’t afford to loose money like that everytime
29. August 2026
The food is so tasty!
The food is so tasty and portions are great (i chose the large portion option), the chicken is so tender, everything heats up evenly. Just made life so much easier for me on a week night, perfect if your busy Mon-Friday. Thanks Zidane!
31. August 2026
Bewertung ohne vorherige Einladung
Easy efficient and great tasting food
28. August 2026
Never got my order on the day I should…
Never got my order on the day I should have meals have to many carbs in . Not the meals I’m liking so I’m going to cancel
28. August 2026
Very disappointed
Very disappointed
My first order with Simmer and it never arrived, have cancelled my subscription and wont be using this terrible company again!
DO NOT TRUST
Over £100 wasted and now will try and get a refund!
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simmer Eats
Hi Mark,
I'm really sorry to hear you did not receive your box. I want to look into this urgently for you to see what happened. Can you respond to my details request via trust pilot or alternatively, please email me on charlotte@simmereats.com.
Speak soon!
Charlotte 🧡
got completely different meals to what ordered
first and second week had meals delivered, nice food, third week send completely different meals from what i asked for - no beef brisket, prawns etc - all 10 meals chickpeas - no email before to advise they couldn't deliver what i had ordered. Have cancelled subscription via their FAQ page after clicking various options. Wont be ordering again, very poor customer service
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Simmer Eats
Hi Jackie, thank you for letting us know, and I'm sorry the third week let you down so badly after a good start.
Receiving 10 chickpea meals when you'd chosen things like beef brisket and prawns, with no heads-up beforehand, isn't fair on you, you should always know in advance if something you've ordered can't be fulfilled, so you can decide what you'd like instead. That's a proper miss on our part.
I'm also sorry cancelling wasn't straightforward either, that shouldn't take clicking through various options to sort out.
I completely understand your decision not to order again, but if you'd like to flag this properly (or if anything's still outstanding on your account), I'm at charlotte@simmereats.com and happy to help sort it.
Thank you for the honest feedback, it's genuinely useful in helping us fix this.
Charlotte 🧡
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