Simmer Eats Bewertungen 

The quality of the food is excellent.
What I am perturbed about is the connection with you.
My second order arrived on Sunday,( because of bank holiday), and the ‘shots’ were missing, yet. You took out of my account £69!!!! For six meals!!! Supposedly with 40% off!!!
I need to know what I am paying for in the form of an invoice please, and I would also like the two packets of shots owing to me. Please get back to me . Curtis wood

The food isn’t too bad but doesn’t justify the price for me. If you’re paying solely for convenience then Simmer might be a good bet for you. However, I found some of their meals led to some gastric issues… And as usual for these subscription services it was insanely easy to sign up but a genuine battle to cancel!

Slick marketing but maybe spend some of that money on customer support. Ordered specifically because I wanted a Sunday delivery. Sunday morning got an email from them to say DPD had lost the box so they’d send another which would arrived Tuesday morning by 1pm. Stayed in all morning, nothing arrived. Emailed but just get automated reply. Wish I’d read the online reviews first!

I have been using simmer now for a year and I can’t fault the food most of the time , but since they have changed from DPD to Hived as the delivery partner the food is delivered late and warm, with the frozen bags meant to keep the food chilled all defrosted. Delivering food between 20:00- 22:00 in the evening after bing in the van all day is not the service you expect with food that to be kept fresh and chilled. I have now cancelled and will move to Thrive.

My mate brought his first box and the food was disgusting and mushy and damaged disappointed gone somewhere better AVOID AVOID

I started with them and found the meals to be good, but little option, until the next week when the offer was amazing, and then the 3rd week is just mouthwatering, omg, just when you think its fab it keeps getting better. Highly recommend!

Terrible customer service and help

Unusable website

Tech side of things is really bad.
To cancel your subscription you have to dig through FAQ questions and then confirm hundred times that you are quitting; website is working terribly, you get those annoying popups that are impossible to close on a mobile web version. Bad customer support experience. Feels like a scam business model. Wouldn’t recommend
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UPD:
My issue with cancelling the order was resolved with customer support and I got a refund.
Thanks to Charlotte!

I placed an order for 10 boxes of large meals and 3 breakfast boxes. I received 6 boxes and one box was damaged.

Rest of the boxes were delivered somewhere else (not even in my locality).

I have requested for a refund and I have been sent a screenshot of another box being delivered. Which again I have no clue where it is at.

I’m still waiting for my refund or atleast an acknowledgment of it.

Please note it’s a nightmare to reach these guys. No contact number. No one bothered to call and check with me either. It’s all through emails so you’re basically stuck waiting for days for a reply.

Update on 02 September

They have now processed my refund. I’m waiting for it to hit my account.

Two false starts with delivery. I finally got my first order 2 days later than promised.
So this evening I was looking forward to a healthy and nutritious meal As described.
I tried the jerk chicken.
It was awful, had the texture of dog food and the plantain was rock hard. The chicken had a slimy texture. I ate less than half and binned the rest.
To add to that, part of the attraction was that they promise you can store their meals in the fridge for the week. All of the meals I received today only had 3 days remaining of their use by date. I do not have the space to freeze them.
They need to seriously up their game for me to continue ordering from Simmer. So far very disappointed.

Great tasting food with perfect size portions. Really enjoying it!

Grisly, grey, mushy slop.

Ready meals look nothing like the photos - looked questionably grey. No flavour, large chunks of fatty meat. Everything is soft, like hospital food.

We got an offer/discount code and I still feel massively ripped off. We wasted our weekly food budget on this and only managed to eat 2 out of 10 meals between us (and 1 of those meals made one of us sick!) because the rest are just awful.

Portion sizes are all over the place. One of mine was tiny, one other was huge.

A supermarket ready meal looks and tastes better about this. Don’t care about the macros but I find it hard to believe they have as much protein as they suggest.

Totally deceptive and disgusting. I will never ever try this company again. I’ve been fooled by Hello Fresh before, but this is a totally new level of fraud.

Do not be deceived by the ads they push. They clearly spend more time on advertising and influencers than they do on quality, presentation and flavour.

So far I have been enjoying the experience and has saved me a lot of time.
The Custer service has also been great, special shout to Lily who has been great!

Fantastic customer service from Alex C today. Very quick response and refund was sent instantly, i am away next week and order is not required. I have been a customer now for 12 weeks and I highly recommend them.

I was backing Simmer because his story is inspiring, but I fear they are turning into another huge corporate greedy machine.

I mean, how is it easier to cancel Hello Fresh and Gusto???

Their platform is not accessible for most, let alone neurodiverse customers.
Instructions to cancel buried in the last paragraph, but their opening message makes it seem like they have cancelled. If you do read to the bottom, the link they send does not work.

If you are lucky enough to reach the cancelation page, you feel like you have a virus the amount of times you are asked "are you sure" after having previously selected CANCEL.
Only to be taken to the final page where you HAVE to give them a reason as to why you are canceling to actually cancel (talk about being strong armed) and none of options are where they can improve on making the cancelation process easier!

Terrible canned customer response, from Zendesk agents! I fear this is the beginning of the downfall of honest businesses. Get rich quick, but bypass everything that makes people really connect with businesses, OTHER HUMANS!

Having worked for big tech, honestly... I thought I would never have to consider a giant corp over a small "family" owned business, but I won't use Simmer again purely because if it was a another organisation they would have refunded me for the long term relationship building that comes with a business like this...Simmer think of your CLTV. Hello Fresh at least give you discounts when things are missing or your veg have taken a bashing etc.

Yikes Simmer, be careful!

Meals are great and communication is easy

I’ve been charged after cancelling almost 2 months ago. The website makes it hard to cancel as well, it’s clear they hope for people to slip up and they can get an additional payment in.

I tried to cancel my meals and it was made so difficult then they continued to take money out of my account in the end I had to contact my bank cancel my card and wait for a new one the food wasn’t great at all all together a rip off company

Food is amazing quality and taste is great, delivery always reliable, received on date expected everytime, bigger portion sizes and choices of meals.

Substituted meals i ordered without any communication about which ones I would prefer. Or even that any meals was being substituted.
Some food came with the packaging opening in the corners.
Quality of meat in some meals was very low and meal didnt look appealing at all.