Simmer Eats Bewertungen 

Delivered every sunday, Food is always 10/10. Macros are so much easier now too. Highly recommend

**Week 1 was great, but Week 2 has been a disaster.**

My second-week order was supposed to arrive on Monday, but it never turned up. I was then informed that DPD had lost the parcel and that a replacement would be sent, with delivery promised by Tuesday midday.

It is now Thursday and I’m still waiting for my order.

I’ve also contacted customer service and had my emails acknowledged by AI twice, but I’m still yet to receive an actual response or any meaningful update.

Very frustrating, especially when you’re relying on these meals for the week. The delivery service and customer support have been extremely poorly handled in this instance.

Hopefully this gets resolved soon, but based on my experience so far, the delivery service needs serious improvement.

Stuck with it for about 2 months. Can’t say it was impressive and now it gets a 1 star for the worst cancellation experience of my life. They make it so hard to find the option to cancel and then you have to confirm at least 8-10 times whilst being bombarded with pop ups and being forced to give reasons etc.

Food tastes ok for a microwave meal for sure. But you’ll randomly get an absolutely foul piece of meat that no reasonable chef would have included. My issue overall is definitely not the food taste though.

Having had a hello fresh subscription in the past one thing that pained me about simmer is that there are ZERO reminders via email or text to pick your meals so it became pointless as I have a busy lifestyle and don’t think about background tasks often so I would expect reminders to pick my next weeks meals. I was being sent the worst meal picks with bad macros by default when I was only even signed up for the high protein low calorie options.

I was paying £120 a week for 15 microwave meals which is just bad value whatever way you look at it.

Great service only criticism is DPD do seem to be sporadic with a deliveries don’t knock and don’t always go to right place

First box never arrived emailed them 5 times to no response I never got my money back

Food is fantastic, Dpd delivery not so good , meals never turned up on Sunday , was promised them on Tuesday, never turned up , customer service is by email with a 48 hour turnaround for a reply , not really good enough, which is a shame , because the food is fantastic

Super dishes, well portioned and quick and easy preparation. More seafoods dishes perhaps?

I don't normally leave bad reviews but I thought I would share my experience. First box, 50% of the meals weren't what I ordered so contacted customer services and they wanted photographic evidence of the wrong meals and pictures of the ones that were right, bit of a faff but they were nice enough to admit they made a mistake and gave me additional discount on my next box. Box 2 arrived, one meal was split and again some of the meals weren't what I ordered (after being assured this wouldn't happen again) didn't have to time to go through the hassle of taking pictures and contacting customer service so just dealt with it. Box 3, DPD managed to lose this one, was notified but Simmer the day before it was due to arrive and they were cooking up a fresh batch to send out and it would arrive on the Tuesday instead of the usual sunday. Tuesday arrives and my food delivery turns up, unboxed it and looked at the dates on all the meals and I have 3 days to eat 10 meals. 1 was also split wide open. I don't even believe it was a fresh cooked batch, every other meal I have had had a 5 day use by date and if my delivery had turned up on sunday it probably would have had the same date as the delivery turned up on Tuesday.
Contacted customer service to express my displeasure about my delivery being lost and spoke to Lily who was very helpful and very apologetic and actioned a partial refund for the inconvenience. Contacted customer services again once this latest delivery turned up but have had no response so I have therfore cancelled my subscription.
This would be a really good business if more attention to detail was paid. I'm not bothered about a couple of little mistakes but 3 weeks in and i've not had a correct box yet and as the discounts get smaller the price gets quite high so it's too much to ask to get the meals you're expecting is it?

Very tasty dishes. Good range of choice. Fresh made. Well packed and delivered. 5 start!!!!

Always speedy delivery, lots of meal options - all of which so far have been delightful. Great way to track calories and macros whilst also enjoying good meals.

Tasty food.Well made and presented.timely delivery service. Plenty of choice

Simmer sent me a parcel even though I had told them I would be away. DPD then delivered the parcel to the wrong address. The website isn't great, but I got a call today from customer services which sorted everything out. The food is actually really rather good, so I would recommend them.

Received an email on Sunday saying DPD had misplaced my order and it would be delivered Tuesday. Not ideal as that’s two days meals I would have to purchase elsewhere. Have been sending emails, messenger and Facebook messages since yesterday morning to enquire about my delivery which is showing on my account as delivered. No response. No contact methods other than email. Have now noticed that the correct discount was not applied either so I have paid full price for the delivery I haven’t timer received and for next weeks and have no idea if either will arrive. Food is lovely but I cannot continue a subscription when the service is so bad.

Food is ghastly imo, and the website and experience is a nightmare, to cancel your membership it is purposely a long, complex process where you're constantly bombarded by 'are you sures?', correct me if im wrong but you cant actually cancel on the website, you have to send in an email to their support, overall the food is awful, most recipes have a horrible taste to it, and badly cooked. Every time you log in to the website you're smothered by data harvesting questions, its clear he wants as much data about you as possible, but what about just a simple service that does the job? Horrible website, disgusting food and honestly the biggest mistake i made. The brownies tasted like rubber, the chicken was always rank week after week, the potatoes were always mushy, everything is smothered in what i would call compressed/watery vegetables, but you can always make the same mistake i did and sign up. Overpriced ready meals that's all they are. Honestly you have to say you want to cancel like 10 times before you may or may not have your membership cancelled. Shoddy company and it shows in the food that they provide. Once you sign up to simmer eats, you'll see what i mean, just a horrible horrible experience. Never ever again. A typical social media company, no integrity and with sly intentions imo. There are MUCH better alternatives.

I’ve cancelled my Simmer subscription after a very disappointing experience with a delivery.

The boxes are delivered every Sunday. I was going to be away, so I arranged in advance for my delivery to be sent to a different address, well before the Tuesday cut-off. On Sunday morning, I received an email from Simmer informing me that DPD had lost my package and that it would now be delivered by 1pm on Tuesday.

Unfortunately, by Tuesday I would be back home and no longer at the alternative address, so I contacted Simmer immediately to ask whether they could change the delivery address. There is no phone number to call, so the only option is to email.

The first response was particularly frustrating. The person responding had clearly not properly read my email and told me: “For future orders, it's worth updating your address on your account ahead of the order deadline to avoid this happening again.” This completely ignored the fact that I had already done exactly that. The problem was that DPD, Simmer’s courier, had lost the package — not that I had failed to update my address.

After several emails, Simmer initially said they were unable to change the delivery address and could only offer a 50% refund.

It then appears that the replacement package was also lost. The frustrating part was that I had to send a couple more emails to Simmer to find this out. Eventually, Simmer did refund me the full amount, which I appreciate.

However, the whole experience was incredibly frustrating. For a premium service costing roughly £7.50 per meal, I would expect much better communication and customer service. I should not have had to repeatedly chase to find out what had happened to my delivery and for refunds, particularly when the issue was with Simmer’s courier.

At a minimum, I think there should be a phone number customers can call when there is a problem with a delivery. Having to go back and forth by email, receiving a response that initially misunderstood the situation, and then having to chase for updates when the replacement package was also apparently lost made the whole experience far more difficult than it needed to be.

Although I ultimately received a full refund, the experience left me very frustrated and with very little confidence in the delivery service or customer support.

I’ve now cancelled my subscription and will be trying a competitor instead.

Twice disappointed delivery expected Sunday got an email saying due to an unexpected issue can’t deliver
But will deliver Tuesday before 12
No delivery or communication
No fast resolution slow customer service and only a refund for the non delivery

The quality of the food is excellent.
What I am perturbed about is the connection with you.
My second order arrived on Sunday,( because of bank holiday), and the ‘shots’ were missing, yet. You took out of my account £69!!!! For six meals!!! Supposedly with 40% off!!!
I need to know what I am paying for in the form of an invoice please, and I would also like the two packets of shots owing to me. Please get back to me . Curtis wood

The food isn’t too bad but doesn’t justify the price for me. If you’re paying solely for convenience then Simmer might be a good bet for you. However, I found some of their meals led to some gastric issues… And as usual for these subscription services it was insanely easy to sign up but a genuine battle to cancel!

Slick marketing but maybe spend some of that money on customer support. Ordered specifically because I wanted a Sunday delivery. Sunday morning got an email from them to say DPD had lost the box so they’d send another which would arrived Tuesday morning by 1pm. Stayed in all morning, nothing arrived. Emailed but just get automated reply. Wish I’d read the online reviews first!

I have been using simmer now for a year and I can’t fault the food most of the time , but since they have changed from DPD to Hived as the delivery partner the food is delivered late and warm, with the frozen bags meant to keep the food chilled all defrosted. Delivering food between 20:00- 22:00 in the evening after bing in the van all day is not the service you expect with food that to be kept fresh and chilled. I have now cancelled and will move to Thrive.