Simmer Eats Bewertungen 

The meals taste great. But the frequency of mistakes when sending out meals needs to be worked on. The price is also too expensive; over £7 for a standard meal.

Just keep delivering me top quality meals and I'm a happy man!! 3 weeks in, not had a single bad meal, nutritional and tasty.....winner!

Thank you guys 👌🏽👍🏽

They make it literally impossible to unsubscribe and it really makes the whole thing look like a con. Once you're committed you can't get out of it and for me that spoiled the whole experience. It's no wonder the government are now trying to clamp down on companies like this - shameful and immoral,

I left a poor review following an unwanted re-activation issue where I also highlighted Simmer's neglect of animal welfare. Upon doing so, customer service kindly reached out to discuss their specific position on animal welfare.

I simply asked what specific measures or actions Simmer engages in that could give anyone the impression animal welfare is a concern of theirs? It's been two months and no reply. What was the point in reaching out to pretend to show ethical concerns if the company is reluctant to answer simple question about what they claim to be their position?

Overall a strange experience. I'd recommend Planty instead where:

1: Delivery is free
2: Food is far, far superior in terms of nutrition and taste
3: Avoids engaging in extreme animal abuse

I ordered simmer eats for the first week of my daughter starting school to make the evenings a little more relaxed. Of course not having to cook is amazing but I wasn’t expecting the meals to be as good as they are. They honestly taste like a freshly homemade dinner. They taste amazing and the portions sizes are great!

I think I will be ordering a few more weeks worth as I want to try more of the meals as they look soo good!

Really good food, the portions are great food quality is fantastic. The delivery times are good as well using DPD. Customer service is fantastic too. Helping straight away.

There few days where I just can not be bothered to cook as I work almost 15hrs a day, but still trying to hit my protein goal and gym that’s where simmer helped me.

The taste and quality is to the perfection! This not a regular pre-made meal or one of the frozen meals you get from a supermarket.

I would really suggest you to try it, my personal favourites are peri peri chicken, slow cooked beef brisket and jerk prawn!

Avoid this company.

Both orders I received arrived with damaged food. On the second order, the chicken smelled off, and my children were unwell after eating the food.

I contacted them on Sunday, two days before the stated deadline, sent photographic evidence, and clearly told them I wanted to cancel my subscription.

They refused to cancel it, told me I was “locked in” due to no wastage, they ignored the fact that I had received faulty food and then took the money from my bank anyway.

There is also no cancellation option on the website. You have to email them, which I did within the required timeframe, but they ignored my request and still charged me.

Absolutely appalling customer service. I am now disputing the payment with my bank.

Damaged food, questionable chicken, ignored cancellation requests and money taken anyway. I would not use this company again.

No issues with 1st few boxes but then my box didn't arrive even though the app said it had been delivered so I contacted customer service via email. They apologised and advised they would refund (still waiting over a week) normally not receiving my box would not be a big issue but I am currently recovering from an operation so the order was to ensure I had good healthy food available to pop in the microwave and to aid with my recovery which I did advise them of. They were unwilling to resend. I advised them to cancel my subscription but now they have taken my money for another box no emails to advise or remind me so now they taken more money while still waiting for my refund shocking behaviour when they were advised I am recovering from an operation guessing the customer support is AI and not a real human 😑

I previously left a positive review but this week's delivery has been a nightmare. Was initially told it would be delivered Sunday; DPD then apparently lost my order but it seems many people have had this happen this week... It's now Thursday and I've sent 2 emails asking for a refund but I've had nothing back but the automated reply. Will be cancelling this week. Be warned when signing up that it's email-only support and it takes at least 48 hours to get a response if you get one back at all.

Great customer service experience from Alex C. Was very helpful and understanding of my situation and was able to resolve the issue with me happy and satisfied. Thanks Alex C!

Delivered every sunday, Food is always 10/10. Macros are so much easier now too. Highly recommend

**Week 1 was great, but Week 2 has been a disaster.**

My second-week order was supposed to arrive on Monday, but it never turned up. I was then informed that DPD had lost the parcel and that a replacement would be sent, with delivery promised by Tuesday midday.

It is now Thursday and I’m still waiting for my order.

I’ve also contacted customer service and had my emails acknowledged by AI twice, but I’m still yet to receive an actual response or any meaningful update.

Very frustrating, especially when you’re relying on these meals for the week. The delivery service and customer support have been extremely poorly handled in this instance.

Hopefully this gets resolved soon, but based on my experience so far, the delivery service needs serious improvement.

Stuck with it for about 2 months. Can’t say it was impressive and now it gets a 1 star for the worst cancellation experience of my life. They make it so hard to find the option to cancel and then you have to confirm at least 8-10 times whilst being bombarded with pop ups and being forced to give reasons etc.

Food tastes ok for a microwave meal for sure. But you’ll randomly get an absolutely foul piece of meat that no reasonable chef would have included. My issue overall is definitely not the food taste though.

Having had a hello fresh subscription in the past one thing that pained me about simmer is that there are ZERO reminders via email or text to pick your meals so it became pointless as I have a busy lifestyle and don’t think about background tasks often so I would expect reminders to pick my next weeks meals. I was being sent the worst meal picks with bad macros by default when I was only even signed up for the high protein low calorie options.

I was paying £120 a week for 15 microwave meals which is just bad value whatever way you look at it.

Great service only criticism is DPD do seem to be sporadic with a deliveries don’t knock and don’t always go to right place

First box never arrived emailed them 5 times to no response I never got my money back

Food is fantastic, Dpd delivery not so good , meals never turned up on Sunday , was promised them on Tuesday, never turned up , customer service is by email with a 48 hour turnaround for a reply , not really good enough, which is a shame , because the food is fantastic

Super dishes, well portioned and quick and easy preparation. More seafoods dishes perhaps?

I don't normally leave bad reviews but I thought I would share my experience. First box, 50% of the meals weren't what I ordered so contacted customer services and they wanted photographic evidence of the wrong meals and pictures of the ones that were right, bit of a faff but they were nice enough to admit they made a mistake and gave me additional discount on my next box. Box 2 arrived, one meal was split and again some of the meals weren't what I ordered (after being assured this wouldn't happen again) didn't have to time to go through the hassle of taking pictures and contacting customer service so just dealt with it. Box 3, DPD managed to lose this one, was notified but Simmer the day before it was due to arrive and they were cooking up a fresh batch to send out and it would arrive on the Tuesday instead of the usual sunday. Tuesday arrives and my food delivery turns up, unboxed it and looked at the dates on all the meals and I have 3 days to eat 10 meals. 1 was also split wide open. I don't even believe it was a fresh cooked batch, every other meal I have had had a 5 day use by date and if my delivery had turned up on sunday it probably would have had the same date as the delivery turned up on Tuesday.
Contacted customer service to express my displeasure about my delivery being lost and spoke to Lily who was very helpful and very apologetic and actioned a partial refund for the inconvenience. Contacted customer services again once this latest delivery turned up but have had no response so I have therfore cancelled my subscription.
This would be a really good business if more attention to detail was paid. I'm not bothered about a couple of little mistakes but 3 weeks in and i've not had a correct box yet and as the discounts get smaller the price gets quite high so it's too much to ask to get the meals you're expecting is it?