Simmer Eats Bewertungen 

The food was disgusting and revolting my mate brought from here and threw away straight away and halal meat to 😡

Like the ease of the meals

Dislike the hard bits in the veg and grissle in chicken (pesto chicken pasta)

Don't find the meals to be best quality, 1 arrived already open and expiry date is all the same date

Some meals are very bland, like the jerk chicken, which should be very spicy, but mine was not. But the roast dinner was absolutely delicious, and a roast should be on the menu every week, for us Sunday roast fans. The chicken tikka masala was also delicious.

Quick delivery of great portioned fresh meals highly recommend

Every single one bar one was & is delicious. The only one that wasn’t was the chicken satay. The chicken was dry & burnt & sauce was bland it was very disappointing.

Really tasty meals that fill you up with plenty protein thankyou

I have really enjoyed their meals. Full of flavour great size and i do feel they have been helping me to get healthier. At £56 for 5 meals they aren’t cheap.
However delivery is the big problem. I have delivery set up for Sunday, the day that im home. Last week they messaged to say sorry but there is a delivery problem and “we will attempt on Tuesday the day after a bank holiday. I immediately responded by telling them i will be at work, please don’t deliver lets just skip this week, no big deal it happens. I came home to find the five meals sitting in direct sunlight rather than the shade of a planter! 27 degrees for 8 hours!!!!
Thanks, straight in the bin. No reply to my message no apologies.
They have NO customer service or way of speaking to them, sadly the only way i will get to hear from someone is to write a one star review for them.
Such a shame

Good portion sizes, not too big! Not too small just enough to fill you which is great, good flavours however the satay chicken needs to have a satay sauce pot! It’s better that way

Along with many other people, Simmer seems to have a habit of getting orders wrong, either meals are missing or customers receive completely incorrect items.

My boyfriend has been using Simmer for a while and has experienced at least 6+ issues with his orders. I didn't want to judge the company based on somebody else's experience, so I decided to give Simmer a chance myself. Unfortunately, on only my second order, I experienced the same problem and had two meals missing.

I contacted customer service and made it very clear that I didn't want to simply be told “sorry, this will be investigated” and offered two replacement meals on my next order, even after stating I wanted a refund in my original email NOT replacements. I wanted the issue properly addressed, and I specifically asked for a response from someone in management. I made this request three times.

I never received a response from anyone higher up. Instead, I received essentially the same generic response that my boyfriend had received almost a month earlier:

“We've recently brought on more kitchen staff to help keep up with the growing popularity of our meals. While this will help us get even more delicious meals out to customers, a few small teething issues can happen while new starters are getting up to speed; we've all been the newbie at some point 😅”

So, almost a month later, are these “new” kitchen staff still responsible for orders not being packed correctly?

To make matters more confusing, I was then told:

“Our fulfilment team packs thousands of meals every week... However, on rare occasions, a meal can be missed or packed incorrectly due to an oversight.”

So which is it? Are these issues down to new kitchen staff, or are they fulfilment/packing issues?

My frustration wasn't simply about two missing meals. I understand that mistakes happen. My concern was whether these issues are genuinely being investigated and whether anything is actually being done to prevent them happening again. Unfortunately, I received no specific reassurance. Instead, I received responses that felt scripted and simply repeated the concerns I had already raised back to me.

I also CC'd Charlotte at Simmer after seeing her responses to other customers on Trustpilot, where people have described her as helpful, genuine and willing to personally deal with complaints. That is exactly the kind of response I had hoped to receive. Unfortunately, Charlotte did not respond to my email, despite continuing to respond to reviews on Trustpilot asking them to email her, which was incredibly disappointing given that I had specifically requested management involvement several times.

At this point, both my boyfriend and I are giving Simmer one final chance. We use meal-prep services because they are supposed to provide convenience, save time and help us stick to our meal plans. Having to repeatedly chase missing or incorrect meals and then spend time dealing with poor customer service completely defeats the purpose.

The meals themselves are actually good. I noticed an improvement in my energy levels and was slowly losing weight, so I had been very happy with the product.

Unfortunately, the delivery and customer service have completely changed my opinion.

My delivery, worth over £90, was due on 30 August. DPD left it on my doorstep, clearly visible from the street, and marked it as being left on the “porch” — despite the fact that I don’t have a porch. There were at least two much more discreet places where it could have been left. The driver didn’t knock, and the parcel was subsequently stolen.

I contacted Simmer, but was told they don’t accept liability for stolen deliveries because the food is perishable and drivers aren’t required to knock or hand parcels over. I was offered either a 50% refund or credit spread across my next four orders.

When I questioned why the parcel had been left somewhere so exposed, I was told that because I hadn’t manually selected a safe place through the delivery email, the driver was entitled to leave it on the “front porch” — again, a porch that doesn’t exist.

The response made me feel that responsibility for the delivery was being pushed entirely onto me. I also found the wording around the refund/credit being a “goodwill gesture” uncomfortable, as it gave me the impression that even those options could be withdrawn if I continued to challenge the decision.

I’m now around £95 out of pocket: approximately £45 for the stolen delivery and another £50 replacing the food.

A shame, because I would previously have recommended Simmer. The food is good, although some dishes are unnecessarily spicy — the All Day Breakfast definitely needs a spice warning/scale.

But after this experience, I would no longer recommend them. Good food isn’t enough when the delivery and customer service leave the customer feeling completely unsupported.

Box arrived damaged with 4 meals split and inedible.

Meals had been swapped to 4 x Spanish chicken and 2 x pasta dishes that I had not even ordered.

Customer services agreed to cancel my account and refund the box, but almost a week later there is no sign of a refund and now my emails chasing my refund up are being ignored.

I would avoid this company at all costs. There are much better options out there.

Great tasting food giving me the best nutrition and amount of protein needed for ne to train and lose weight.
Customer service is also good giving a speedy reply with all the information required.

Delivery was on time and so far eaten 3 of my meals, and loved every one hoping rest sre as enjoyable, so much flavour to them.

The ordering and delivery process is easy. The only problem I have is that there are not more traditional meals that I would normally eat. I sometimes have a problem choosing my meals when I am ordering. I have only had 1 order and two lots ordered for the next two weeks so far.

Absolutely loving the meals and the flavours are so nice not had a meal I didn’t like

Over priced and terrible customer service. I can agree with quite a few of the other negative reviews too, including it being a con!
Simmer put some weeks on hold for new menus preventing you from skipping. Lo and behold you get a £100+ order for meals you didn’t choose and don’t want and they blame you for not skipping.
Frive is much better, food quality, quantity and customer service, just so you know.

Had my first three meals and can honestly say they were all very tasty. Could not be more convenient 3 mins in microwave

Loved everything from Simmer. Food portions are very good (we’ve tried the standard and large boxes), meals are delicious, lots of protein, and very well-proportioned! Loved the Garlic king prawn Orzo, sticky chinese chicken noodles, and the Spanish chicken Bravas. Packaging is superb and delivery is always on time. Not to mention the amount of time it has saved me! Being a doctor and a mom, that is the biggest perk!

Fantastic meals all the fresh ingredients required and great protein and carbs in each meal.

I won’t go into detail I’ve been trying to sort this out for days I’m bored myself. I thought I was done with it all when I cancelled my subscription unfortunately not as I was a few hours out! I still had to receive one more delivery arriving on Sunday however it arrived today Friday and the use by date was today. So unfortunately I’m going to have to waste 8 meals which is so sad.