ShoeBuy Bewertungen 

I bought sandals in June. They are like walking on cardboard with a ribbon to hold them on your feet. So miserable. I want to return them have my rider # but can't find anywhere to return them too. Any help????

This company is a total scam. DO NOT THROW YOUR MONEY AWAY!!!!!

Worst customer service ever! Still trying to get a refund for shoes I returned

This is not a reliable company
I am not received my shoes
Because they are not delivered me
This company is very very bad

Worst experience ever. This place is a scam.

I've been trying to contact them for over a week. There phone always says that they're too busy to answer calls to email instead. I email and haven't received anything other than their automated response. Just FYI before you try and do business with them, you best hope there is no issue because their customer service is NON EXISTENT!

Shoes.com is the worst! No reply to emails(plural).Customer service gets a zero, waited 30 minutes on hold to be told most orders take 5 days to process and 5 days to ship, so figure 2 full weeks for delivery. I will know in 48 hours if they will cancel the order, I’m really baffled that they manage to stay in business. Giving them 1 star seems generous.

I bought a pair of winter boots, size 8. Before I realized they had sent me a size 7, I discarded the box.I tried to send them back in a different box explaining what happened and they wouldn’t except the boots. So today in the mail the same size 7 boots were sent back to me. I contacted them and they said they cannot return without the original box. I told him I will never order from you again!

I ordered shoes from this company on December 6th their website stated that I would receive another email in one to three days confirming shipment status but never received that email so today is December 15th and I decided to call the first representative I spoke to she hung up on me after putting me on hold then the second one after I called back she put me on hold for a while and said all only thing that she could see was that it was in process and a supervisor wasn't there to take the phone call I then asked her how did the refund process work she said a supervisor would have to do that and they will call me back within an hour which I knew that was BS so I waited and then shortly after that 30 minutes to be exact I received an email stating that my order had been canceled due to the the item not being in stock so I proceeded to call back again this time I got a gentleman on the phone he said yes I see that it has been canceled and your refund will be back to your card between 3-5 business days so that's the end of this story do not buy from this company they are bogus

Stay away from this shady company. The date that my delivery was promised came and went and no shoes arrived, so I tried to cancel the order. I was told that I had to wait 24-48 hours more to cancel the order. The woman I spoke with was quite rude. When I called after 48 hours to cancel, I was told to re-request the cancellation, and wait another period of time. In other words, they refused to refund my money every step of the way. I called my bank today and disputed this transaction and was able to get my money back. DO NOT BUY FROM SHOEBUY.COM.

N'achetez rien de cette boutique, ils sont voleur, ne répondent pas au courriels...
J'ai commandé des bottes et je ne les ai jamais reçus, le colis a été perdu , depuis je n'ai jamais été capable de les rejoindre après plusieurs messages, j'y ai donc perdu $100
Comment un commerce peut-il se permette d'être aussi malhonnête?
Il mériterait un boycott général de nous tous, y'a plusieurs site pour acheter des chaussures, ils ne sont pas les seuls!!

I ordered wrong size, want to exchange for right size. After many calls to have a shipping label to my address. Still haven’t received it, this phone tag has been on going for weeks. Now, this close to Christmas my girls will be short a present. NOT HAPPY. How hard is it to send a shipping label?

I ordered two pairs of shoes. The size is WAY SMALLER than indicated. I received the shoes and figured I could return for a larger size. There is absolutely NO INFORMATION for returning or exchanging these shoes. Poor business practice. Wish I had read the reviews too. How can I exchange these shoes for the right size? Thanks.

Do not buy from this website. I ordered two pairs of shoes but received a pair of sunglasses. would not give a refund as said it wasn't there fault that contractor got parcels mixed up so never got the shoes

i buy 2 pairs of trainers..never delivering..i was waiting for half year but they dont comming..so, they trick me for 100 pounds..stay away..is any way to complain against them??? who know?? let me know..thanks.!

Commande passée. Facture réglée par cb. Montant supérieur à la facture (aucun justificatif et détail). Frais de CB à l'étranger en plus ....
Aucun mail pour confirmer la livraison. Aucun numéro de suivi.
Aucune réponse à mes emails. Diverses relances.
Toujours en attente de la livraison.

Ik had schoenen besteld via shoebuy.com en na dubbele verzendkosten te hebben betaald, maakte ik thuis het pakketje open en zaten er totaal andere schoenen in. Wel hetzelfde merk maar een veel ouder model. Ik heb meerdere malen contact opgenomen met dit bedrijf, maar tot op heden krijg ik ze niet te pakken! NOOIT bestellen, want een foutje moet kunnen, maar service kennen ze hier blijkbaar niet. Ik ben mijn geld kwijt en heb lelijke schoenen.

I wish I had read some reviews before dealing with this company. This company is extremely dishonest and disreputable. I just assumed they were a big company that had been around for a while, so they must be doing something right. Wrong!

I ordered two pairs of shoes, and one was totally incorrect. The thing is, the delivery docket didn't even match the order docket, so the most basic check should have picked it up. So I ordered X shoe, and they sent me Y shoe, and even said Y on the delivery docket. Despite the problem being obvious, they still requested before they can do anything for me to take a photo of the label, and a photo of the shoes in the box. It's now been a month since I did that, and three follow-up emails, but no reply. This whole thing has been dragging out since before Christmas.

The sad thing is, if this all went ok I would have purchased more shoes from them, a much better business model than ripping off your customers and then trying to frustrate them into not pursuing their claims.

After reading some of the other reviews I realise I better check to see they have not taken more money out of my credit card.

I PURCHASED A PAIR OF CONVERSE TENNIS SHOES ON APRIL 10, 2017. WHEN I RECIEVED THE SHOES I DISCOVERED THAT IT WAS A MEN SIZE INSTEAD OF A WOMENS SIZE I THEN CONTACT SHOEBUY AND LET THEM KNOW THAT THE SHOES WERE A MENS SIZE 7 1/2 AND NOT A WOMANS SIZE AND THAT IS WHEN THE REPRESENTATIVE INFORMED ME THAT THE SHOES ARE UNISEX AND THAT I WOULD NEED TO EXCHANGE THEM FOR A MENS 5 1/2 WHICH IS EQUIVALANT TO A WOMANS 7 1/2. SHE INFORMED ME THAT IF I RETURNED THE SHOES THAT THEY WOULD KEEP A $7.00 RESTOCKING FEE BUT IF I DO AN EVEN EXCHANGE THEY WOULD JUST REPLACE THE SHOES. I RETURNED THE SHOES THROUGH UPS ON APRIL 17, 2017 AND THEY RECIEVED THE SHOES BACK IN THIER WAREHOUSE ON APRIL 20, 2017 IN WHICH I THEN RECEIVED AN EMAIL FROM THEM STATING THEY COULD NOT PROCESS MY ORDER DO TO MY ORIGINAL CARD USED FOR THE PURCHASE BEING INVALID THAT IS WHEN A RED FLAG WENT UP BECAUSE I THEN CHECKED MY BANK ACCOUNT AND SAW THEY LIED BECAUSE A NEW CHARGE IN THE AMOUNT OF 34.96 WAS DEDUCTED FROM MY ACCOUNT!! I THEN CALLED SHOEBUY AND SPOKE WITH A REPRESENTATIVE BY THE NAME OF NICHOLETTE WHO TOLD ME SHE COULD NOT PROCESS MY ORDER DUE TO MY CARD BEING INVALID BUT YET IT WAS CHARGED THAT SAME DAY BY SHOEBUY SHE THEN HUNG UP ON ME SO I CALLED BACK AND SPOKE WITH KHADIJAH WHO WAS ABLE TO REVERSE THE EXTRA CHARGE THEY CHARGED TO MY ACCOUNT BUT COULDNT PROCESS MY ORIGINAL REFUND ON THE SHOES THAT THEY RECEIVED NOR WILL THEY PROCESS MY REFUND IN THE ORIGINAL AMOUNT OF $34.97!!! THEY CANNOT JUST KEEP MY MONEY AND KEEP THE PRODUCT IT DOESNT WORK LIKE THAT!!! IM NOT SURE IF THIS COMPANY IS A SCAM OR WHAT BUT I AM LETTING EVERYONE KNOW TO BEWARE AND DO NOT DO BUSINESS WITH THEM THEY ARE THIEVES!!!!

I purchased a pair of running shoes in my usual size and after wearing them less than an hour in my house and one trip in the garage, I lost sensation to all of my toes. The toe box was extremely narrow. I then requested an exchange for a full size larger. After my order was complete, the small shoes were returned to me with a note which read, "Merchandise has been worn/used" and "unable to resell."

These were shoes that were never worn outside and were honestly on my feet for less than one hour because I couldn't feel my toes.

I called customer service to explain this and they would not accept a return. Do you honestly think I was wearing these too small shoes around town for several miles of walking when I ordered a full size larger for an exchange?

This, copied from the website is the official return policy, "If you are not happy with your order, we are happy to accept a return or an exchange." The website states this, however the company neither honors this nor practices this.

DO NOT BUY FROM THIS WEBSITE--- AVOID