ScottishPower Bewertungen 

New tarrif sorted out by Nombuso, she took her time explained everything to me & updated my account, very helpfull.

Now on third call asking about one star review, explain why and ask for response to complain from Feb and told they dont work on the right department to give me the result and someone will ring me aboit it?!?! So still waiting for the result of a complaint they closed on 4th sept so must be an outcome but no idea how to get them to reveal it!

Always good customer service, I find the app easy to use, with clear instructions

Good and easy

Easily navigated app.

William was helpful, covered everything very professionally with a nice way about him.

It’s not often I’ve had a great experience with Scottish Power over the phone. However, the last advisor I spoke to was amazing! Knowledgeable, understanding and just got on with what was needed to be done. Very impressed and thank you for making my life easier that day. 😁

Kept informed with power saving options

Where do I even start… so I’m in debt with a pre-payment meter how is that possible you may ask well apparently is due to infrequent top ups, that’s strange as I top up regularly because I like a warm home and hot water, all started in 2019 when a new meter was installed, we could see our account online and see the top ups, then all of a sudden we couldn’t access the details, they had given us a new Acc number, we have 3 now god know why??? Lucky for me I had screen shot the statements because they are no longer available, infrequent top ups, according to Scottish power we topped our card meter up 34 times in one day 4th September 2023 with various different amounts totalling £894 now I don’t mind walking to the shop which is just around the corner but not 34 times this also happend on 2 other days in September with diffent amounts but multiple times on the same day, now over a period of time 80 topups over 3 days…. Ridiculous, spread those out say for example 1 or 2 top ups a week that’s a years top ups, screen shots all kept!! So now they say we are in dept, we go to top up, put £30 on card put it in meter and scottishrobbingpower take £21?pound off for a debt we don’t owe, we get £9 worth of gas, it’s shocking potentially leaving us without heating, they refuse to send anyone to look at the meter, we have tried to explain even asked to speak to managers, unfortunately I will have to take it further, but in the mean time they continue to take 70% of our payments

Spoke to Darrell in Customer Services regarding renewing our fixed rate tariff he was extremely helpful, courteous, friendly and efficient. Explaining all aspects in great detail so that I was satisfied with the outcome he is a credit to Scottish Power.

The advisor was very helpful

Just lovely people and understand what I was saying very helpful

The customer service agent l spoke too was very helpful and gave me an amazing service

A good understanding of problem fa ed and how to resolve it

I experienced excellent customer service from the lady that attended to me.

We feel confident that you take care of our interests.

Not keen on the run the run a round to get to the right adviser to deal with my questions but that's probably me at 81 I'm a bit out of touch with how to do these things but the helpful Ness of your staff more than made up for this well done and thank you

It was time to change tariff. The only ones listed were a little bit higher than I was paying. But after completing the agreement the price came down to less than I have been paying

4 months later still no resolution to my reported meter issue. Unable to give a reading on my online account. Beyond appalling how it has been dealt with by customer service from the very start.

Great thanks for the help