ScottishPower Bewertungen 

Gave one star as I can't give less, switched to Scottish power after their salesman told me he'd find me the best tariff, turns out he put me on the most expensive one they have and now want £100 to get out of my contract as I realized after the 14 day cooling period, zero help trying to sort my tariff happy to screw over customers. Please avoid so they don't do this to anyone else

Since i joined Scottish Power .my electricity bill is way too high and i top up. It is not really possible to me for them to say there is a debt on my account when even if you use a little emergency they automatically take out any money for using that credit so uou know that you have to put extra or the electricity wont come on. I reget changing provider. I was with British Gas for many years and had no problems with them. I am not a perdon that gets my self in debt so what is going on, this is not right.

The young man that Idealt with was very helpful,polite and we had a laugh too. We

Easy, and simple to use

The customer service staff that dealt with me, he was very calm, respectful, and polite. Lovely mannerisms

I'm seriously thinking about contacting the ombudsman. My mother died unexpectedly, and as her executor I have been trying to settle her affairs so I can grieve. She died at the end of August. The only matter still ongoing is with... yes you guessed it, Scottish Power. They have managed to hold on to the credit on my mums account for 2 extra months so far. I think they are hoping that with the constant hoops they keep putting me through I may tire of jumping through them. I am tired, which is why I shall give them until their refund deadline and then let the ombudsman deal with it. So unnecessarily stressful and disrespectful.

Well done Scottish power for helping cut my energy bills at a time of stress and worry. Plus the half price energy on off peak use has been amazing.

Rioma was very helpful and resolved my situation while staying on the phone.

Very polite understanding explained well. Helpful

Very polite lady on the phone ..explained everything in detail

You get to speak with an actual understandable person, after a very quick & simple choice of option & that person stays with you until your question is resolved. None of that ridiculous & frustrating robot chat. Thank you Scottish Power.

Firstly the menu options were easy to get through to correct department, not a long wait time,which was great.
Leo was very polite,helpful and his honesty and advice on what to do for my renewal was much appreciated as it has save me money.l will be renewing with Scottish power the current gas and electricity comparison site do not have any better deals.

They do their job and the smart meter works well

I recently received a survey from Scottish Power which I was unable to fully complete as some questions were not applicable and no such option was available. I emailed S.P to let them know of the problem. Two days later I received a reply from S.P saying “ Thank you for informing us about the difficulties you are experiencing with the survey.

We understand that some questions may not be applicable to your situation. At present, we are unable to resend the survey or make amendments to the form, as this issue occurs automatically within the system. You may refer to your application to find the guide or further instructions on the process.”
Problem solved! I can no longer complete the survey. That’s one way of dealing with unwanted comments.

Great customer service did everything they could to help me, friendly and helpful, did not fob me off .

Always kept informed on matters re tarrifs, savings etc

The person I spoke with was very helpful.

Easy to speak to an actual human for tariff clarity. Then smooth to actually choose a tariff

Keith helped me understand where I was getting confused and was reassuring.