ScottishPower Bewertungen 

Good customer service always information any thing going on with Scottish Power

My customer Service advisor treated me with total respect and was extremely helpful. She Went above and beyond for me. Gave me everything I asked for and more. She also rang me back to fix a gas issue I had and only hung up when she was 100% sure my issue was fixed. Couldn't of asked for anything more. Very happy with her help.

good on the pnone when i had a quiston

Having been forced into a smart electricity meter recently under threat of forced entry as the meter was not working (which they'd been aware of for 3 years) Tried making a smart meter appt several times, either no meters or appts avail.
Using around £4 a day in power. Topped up with the paper barcode they've just sent - why not a plastic card?
£100 at 9.30 this morning. At 12.00 still not showing the £100 ????
Had to find the top up part on this stupid screen thingy.
The booklet I have is not for this meter.
Spent 20 mins finding the PAYG top up screen.
Then had to type in 3 x 20 digit nos to top up what i thought it would already have done????
Can't top up more than £49 a time, did 2 x 40 1 x 20
None of which was credited to the SMART ASS meter!!!!
What a load of *ank.

Scottish power the worse company I have ever dealt with.

Why does it not top up straight away once I've paid it into the paypoint??????????????

The smart meters have never worked since being installed. You now continualy ask me to take photos of the meters when i submit readings???
Backward step getting the so called smart meters.
I did not want these installed in the first place.
Hence the one star......

Extremely helpful call handler very polite and knowledgeable

ZOE WAS THE MOST HELPFUL PERSON I HAVE EVER SPOKEN TO AT SCOTTISH POWER. SHE WAS VEFY PLEASENT AND EXTREEMLY HELPFUL. RESOLVED MY PROBLEM VERY QUICKLY. VERY PLEASENT YOUNG LADY. THANK YOU ZOE.

Very helpful

I made a call 3 times to the company about my meter only one lady sorted it but still had to call back as the contractors didn't turn up in the end some one was sent out on emergency after I waited since all day Tuesday eventually got seen Wednesday evening no gas no hot water plus had no heating
But all is good now
Thank you

Forgot her name but she was very nice polite helpful in every way and took her time to make sure all was good

Very poor experience with Scottish Power. I took a business contract in September for a move over in November. They incorrect applied the wrong date and was blocked by my current supplier. I called to inform them of the correct date and was told not to worry it would be resolved.
They did it incorrectly again, I then called again and was told my contract had been cancelled! Wasted hours on the phone to them with no resolution. I was instead offered a much more expensive contract. I have signed a contract elsewhere which will cost nearly £500 more than then one agreed all due to poor systems and service at Scottish Power. AVOID

Ash from the customer service team was very friendly and happy to assist and was able to organise a date for my smart meter replacement installation immediately. This was after I was very disappointed and quite frankly annoyed after ringing the specific number given in your email 5 times to arrange the appointment to be hung up on and then to be transferred to a message to ring another number which I did 4 times to again be hung up on or transferred to a message asking that I ring the same number that I had already rang!

I've no complaints with services, I'm happy to keep sending figure's for gas and electricity. Always notified about charges and changes, and the options available.

The lady i spoke to was absolutely amazing and did everything she could to help, unfortunately my issue couldn't be sorted as the engineers were unwilling to accommodate the time slot that I asked for.

Ive been with Scottish Power for 17 years. Never had a problem or issue

Emma was extremely helpful with with the explaining each tarriff

Very good
Good quality.