Renewal of tariff, I did everything correct until I had to put in my security code which you sent to my email. I failed 3 times to implement this process, I'm obviously not quick enough before you tel... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The conversation with David was constructive giving me a date and time for a gas meter change. This issue as been going on between us since early September. He assured us that we would not get an esti... Mehr ansehen
Unternehmen hat geantwortet
Had various dealings of late, trying to sort out incidents related to move. The latest interaction though was very good, apart from the poor woman having to deal with so much noise…the raised voices e... Mehr ansehen
Unternehmen hat geantwortet
I had a query regarding the different tariffs. I do apologise I cannot remember the male assistant name. He took time to explain the different tariffs. Which helped me to make my decision as I was thi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über ScottishPower
Vom Unternehmen geschrieben
ScottishPower is one of Great Britain's leading integrated energy companies, supplying gas and electricity to millions of homes and businesses across England, Scotland and Wales.
We're helping customers manage their energy, control costs and prepare for a lower-carbon future. Alongside our range of energy tariffs, we offer products and services including air source heat pumps, solar panels and batteries, EV charging, and smart meters.
Customers can access online tools and support to help them understand their energy use, manage their account and make informed decisions about their household energy. This includes services such as Direct Debit Manager and My Energy Tracker, which helps eligible customers keep track of energy costs and payments.
We also offer innovative products such as Power Saver, giving eligible customers the opportunity to choose up to 8 hours of half-price electricity at selected times every week. Customers can visit our website to learn more about Power Saver, our energy tariffs and other ways we can support them.
Our website provides information and support on topics including the energy price cap, switching energy supplier, meter readings, billing and energy efficiency, helping customers find answers when they need them.
Opening Hours
- Online account and support services available 24/7.
- Additional customer service opening times are available on our website: www.scottishpower.co.uk
ScottishPower
Vom Unternehmen geschrieben
Kontaktinformationen
320 St Vincent St, G2 5AD, Glasgow, Vereinigtes Königreich
- www.scottishpower.co.uk
4,4
Hervorragend
215.437 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Helpful staff
28. Oktober 2026
Antwort von ScottishPower
Hello Amina,
Thanks so much for this feedback!
Best wishes,
Jodie
Getting it sorted!
The conversation with David was constructive giving me a date and time for a gas meter change. This issue as been going on between us since early September. He assured us that we would not get an estimated bill for the little gas we use before then which was comforting.
28. Oktober 2026
Antwort von ScottishPower
Hi Geoff,
We are so pleased to hear that your recent conversation was constructive and provided some much-needed reassurance regarding your billing and upcoming meter replacement. We completely understand that waiting since September must have been frustrating, and we truly appreciate your patience and understanding while we got this date secured for you.
Kind regards,
Cory
The person I spoke to was very helpful…
The person I spoke to was very helpful and deakt with my situation very quickly.
27. Oktober 2026
Antwort von ScottishPower
Hi Linda,
Thanks for taking the time to leave us a review today. We are pleased to hear that you're satisfied and we appreciate your five star feedback.
Kind regards,
Cory
on Scottish Power advice I had an …
Well on Scottish Power advice I had an Indra charger which had to be replaced because there were problems then the replacement had problems and when I tried the Indra all I got was an AI no human but yesterday I got an excellent advisor on Scottish Power who guided me to a person at Indra
28. Oktober 2026
Antwort von ScottishPower
Hi Jean,
We are very sorry to hear about the ongoing difficulties you experienced with your charger and the frustration of trying to reach a real person for support. However, we are glad that our advisor was able to step in, provide excellent guidance, and successfully connect you with the right contact to get this resolved. Your patience throughout this process is greatly appreciated.
Kind regards,
Cory
I spoke to an adviser called Ella
I spoke to an adviser called Ella. She was first class. Very approachable, caring, knowledgeable and I felt she put me at ease. She updated the system, gave me time to respond as I am elderly. She also answered my query and asked if she could offer any other additional help. I have been with Scottish Power a long time and I would not consider changing my provider as over the years the Customer Service has been excellent. Ella took time to explain things to me. If I could give her one hundred and ten per cent I would. I want to thank Ella for her support and advice and hope that her employer recognises she is a valuable asset to Scottish Power.
27. Oktober 2026
Antwort von ScottishPower
Hi Suzanne,
We are absolutely delighted to hear about the wonderful support you received during your recent call. It is incredibly heartening to know that you were treated with such patience, warmth, and respect, and that you were given all the time you needed to feel completely at ease. We always strive to provide a caring and thorough service, and hearing that your long-term loyalty has been met with such consistently excellent care means the world to us. Your lovely feedback will be passed along to ensure this outstanding dedication is recognized.
Kind regards,
Cory
Antwort von ScottishPower
Hello Mark,
We are delighted to hear that our pricing and fees were communicated clearly to you. Thank you so much for sharing your positive feedback with us!
Best wishes,
Jodie
Customer service.The young man answered all my questions…
The young man answered all my questions about my smart metre, also sorted out my plans for direct debit, even though I know I can sort this on line its good to know that you can actually speak to a person.
28. Oktober 2026
Antwort von ScottishPower
Hello Janice,
We are so pleased to hear about your positive experience with our team member. It is wonderful to know that he was able to answer your questions about your meter and help organize your payment arrangements. While digital options are always available, we completely agree that sometimes nothing beats the reassurance of speaking directly to a helpful person. Thank you so much for taking the time to share your kind feedback with us.
Best wishes,
Jodie
Our heating and gas was off
Our heating and gas was off. They came out within 3 hours and fixed it there and then. Very happy with the service.
28. Oktober 2026
Antwort von ScottishPower
Hello Lisa,
We are so glad we could restore your warmth and gas quickly. Thank you for sharing your positive experience with our prompt service. We appreciate your kind words.
Best wishes,
Jodie
Agent was very helpful and explained…
Agent was very helpful and explained it very well and made me feel at ease with my decision to say with this proveid
28. Oktober 2026
Antwort von ScottishPower
Hello Mr. Kelly.
We are so pleased to hear that you had such a positive experience with our team member. It is wonderful to know that they provided clear explanations and helped you feel completely confident and comfortable with your decision to remain with us. Thank you so much for taking the time to share your kind feedback and for rating us so highly.
Best wishes,
Jodie
You need to improve like when you want…
You need to improve like when you want to save card details payment it won’t allow to save for the next payment, so every time you pay you have to put card details.
28. Oktober 2026
Antwort von ScottishPower
Hello Abdulkareem,
We are glad you enjoyed your experience overall, and we thank you for this feedback. We understand the inconvenience of manually entering your payment details each time. Our team is actively working to improve this feature.
Best wishes,
Jodie
Top up complete
Quick phoecall,give details,security questions answered and top up by card complete,server was polite and confidently dealt with us.
28. Oktober 2026
Antwort von ScottishPower
Hello David,
We are absolutely delighted to hear that your phone call was so quick and efficient. It is wonderful to know that our team member handled your security questions and card top-up with such polite and confident professionalism. Thank you so much for taking the time to share your positive experience and for leaving us a five-star rating. Your kind feedback is greatly appreciated.
Best wishes,
Jodie
Moving home team dealt with my request…
Moving home team dealt with my request very professionally after numerous security checks . All done quite quickly. No concerns.
28. Oktober 2026
Antwort von ScottishPower
Hello Alvin,
We are so pleased to hear that our moving home team handled your request so professionally and efficiently. It is wonderful to know that the security checks gave you peace of mind and that the entire process was completed quickly and without any concerns. Thank you for sharing your positive experience with us.
Best wishes,
Jodie
I have been ringing since August as my…
I have been ringing since August as my meter is broken. I have been told several times that someone would ring back with a date to put a new meter in. I cannot see anything or top up to see how much I have. I am vulnerable and they know this and I am worried and stressed over it yet I phone again yesterday and get told I will have to wait til January now. This is terrible. The adviser I spoke to yesterday was helpful and tried his best to help me.
28. Oktober 2026
Antwort von ScottishPower
Hello Louise,
We are incredibly sorry to hear about the distress and worry this situation has caused you, especially given your vulnerable circumstances. It is completely unacceptable that you have been left without a working meter and unable to monitor your usage or top up since August. We are glad the advisor you spoke with yesterday was helpful, but we understand that waiting until January is far from ideal and deeply concerning for you.
A member of our team will be in touch with you directly to look into this urgently and see how we can support you and expedite this process if possible.
Bets wishes,
Jodie
Allways helpful great service thanks
22. Oktober 2026
Antwort von ScottishPower
Hello Norman,
We are so pleased to hear that you consistently receive such supportive assistance and excellent care from our team. Thank you for taking the time to share your positive feedback and for giving us a wonderful five-star rating. We truly appreciate your support.
Best wishes,
Jodie
I had a query
I had a query regarding the different tariffs. I do apologise I cannot remember the male assistant name. He took time to explain the different tariffs. Which helped me to make my decision as I was thinking to move. Due to his patience I will be stay with Scottish Power.
28. Oktober 2026
Antwort von ScottishPower
Hello Jen,
We are delighted to hear that our team member took the time to explain the different options clearly and patiently. It is wonderful to know that this helpful guidance gave you the confidence to remain with us, and we truly appreciate your decision to stay.
Best wishes,
Jodie
I am very satisfied being a Scottish…
I am very satisfied being a Scottish Power customer especially having a Smart Meter and having the half price slots which i use at the weekend.
28. Oktober 2026
Antwort von ScottishPower
Hello there.
We are so pleased to hear that you are very satisfied with your experience as a customer. It is wonderful to know that your smart meter is helping you manage your energy and that you are making great use of the half-price weekend slots to help keep your costs down. Thank you so much for taking the time to share your lovely feedback with us.
Best wishes,
Jodie
Had various dealings of late
Had various dealings of late, trying to sort out incidents related to move. The latest interaction though was very good, apart from the poor woman having to deal with so much noise…the raised voices even I could hear detailed questions being asked of other customers..,.not a good working environment.
28. Oktober 2026
Antwort von ScottishPower
Hello Pam,
We appreciate your feedback regarding your recent interaction and are glad to hear the service you received was very good. We are, however, very sorry to hear about the disruptive background noise and the busy environment our advisor had to work in. We take the privacy of our customers and the working conditions of our staff very seriously, and we will certainly take your comments on board to help us improve our call centre environment.
Best wishes,
Jodie
Smart Meter visit
Mark was very polite and informative during his visit to our home for the smart meter checks. He explained everything well and was very efficient in getting the job done.
28. Oktober 2026
Antwort von ScottishPower
Hello Lesley,
We are so pleased to hear that you had such a positive experience during your recent home visit. It is wonderful to know that the representative was polite, provided clear explanations about the checks, and completed the work in a highly efficient manner. Thank you so much for taking the time to share your kind and thoughtful feedback with us.
Best wishes,
Jodie
Web App very good 🤙
28. Oktober 2026
Antwort von ScottishPower
Hello Gregory,
We're so pleased to hear that you have had a great experience using our web platform. Thank you for taking the time to share your positive feedback with us; we truly appreciate it.
Best wishes,
Jodie
Gentleman was very experienced and very…
Gentleman was very experienced and very helpful in absolutely everything
28. Oktober 2026
Antwort von ScottishPower
Hello John,
We are so pleased to hear that a member of our team was able to provide you with such highly experienced and comprehensive support throughout your entire experience. Thank you so much for taking the time to share your wonderful feedback and for leaving us a five-star rating!
Best wishes,
Jodie
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.