Scott Dunn Bewertungen 250

TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Incredible holiday. Third trip booked with Scott Dunn. These guys really do know how to deliver. They use exceptional ground teams who are capable of dealing with any eventuality as I found out. Very... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Our holiday experience was excellent. Scott Dunn organised everything, kept in touch with us and made changes as requested. The itinerary was well thought out and we were escorted, driven and guided e... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We recently went to Nepal and Bhutan with Score Dunn. The trip they put together was amazing and perfectly structured. The night before we were due to leave war broke out in Iran and our flight via Q... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We had an incredible trip to Africa which was thoroughly organised by the SD team. We could not have planned such a complex trip without the help of Olivia, Sarah & team. A huge thank you and we can't... Mehr ansehen

Unternehmensdetails

  1. Reisebüro
  2. Hotel
  3. Reiseanbieter

Vom Unternehmen geschrieben

At Scott Dunn, we craft luxury, tailor-made holidays that are unique to our guests. We cover all seven continents, using our deep destination knowledge and carefully curated collection of accommodation and experiences to create bespoke trips that are meaningful to each guest. Our Travel Specialists are here to listen, guide and inspire you. Why travel with Scott Dunn? We listen to your travel goals and craft unique trips that are completely and unequivocally bespoke to you.     Our global offices in the UK, US and Singapore mean you can speak directly to a member of our team 24/7, no matter where you are in the world. Trust in our team to provide seamless service, so that you can book with confidence. We use our inside knowledge to curate a collection of accommodation, experiences and guides that elevates your travels out of the ordinary. We travel regularly and work closely with our partners all around the world, enabling us to open doors to experiences that simply cannot be accessed when you plan a trip independently.  We know luxury looks different to different people, and we deliver on what matters most to you, from private access to the best guides. 


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

250 Bewertungen

5 Sterne
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1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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Bewertet mit 5 von 5 Sternen

Very good planning by our travel…

Very good planning by our travel consultant, Ying, of our recent trip to Vietnam. Good partnership with local agency who provided us with very good local guides.

10. Dezember 2023
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Antwort von Scott Dunn

Thank you so much for your lovely feedback, really pleased you had an enjoyable stay.

All the best,

Kim-Guest Relations Team

Bewertet mit 5 von 5 Sternen

Discovering Namibia

A Family trip to Namibia was a fabulous introduction to this amazing Country
Really varied combination of luxury and adventure .
Superbly curated by Matt at Scott Dunn

14. Dezember 2023
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Antwort von Scott Dunn

Thank you so much for your lovely comments Jonny, I know Matt will be over the moon.

All the best,

Kim-Guest Relations Team

Bewertet mit 1 von 5 Sternen

I was also not worthy of a call back

I was also not worthy of a call back. We have a healthy budget and are looking for the luxury end of the market, which seems to be what your company offer. I knew from the tone of the person on the phone that the 'Europe' team would not be calling back this afternoon. I can only assume you have so much business

29. Dezember 2023
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Antwort von Scott Dunn

Thank you for taking the time to contact us and I am so sorry to read of your experience with our Sales Team. This is never our intention for you to feel this way and I will be sure to feed back to the team for future improvements.

All the best,

Kim-Guest Relations Team.

Bewertet mit 1 von 5 Sternen

I was not worthy

I was not worthy! I contacted this company for a 4 day Lapland trip. Unless my budget exceeded their expectations then I was not worthy of calling them. It was made clear that they only deal with personalised trips which I know is not the case as we have had family use them. The whole approach was incredibly snooty and made me feel inadequate for calling them. Too much competition I am afraid.

28. Dezember 2023
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Antwort von Scott Dunn

Thank you for taking the time to post your review Emma Lou, I am so sorry to read this was your experience as we would never want you to feel this way after enquiring with us.

I will be sure to feed back to the teams to look at future improvements and I thank you for your honesty, as it is important to highlight areas of our service functions.

All the best,

Kim-Guest Relations Team

Bewertet mit 5 von 5 Sternen

Our trip to Costa Rica could not have…

Our trip to Costa Rica could not have been better. Julie our travel advisor put us in the best resorts and the accommodations were fantastic. The day trips were filled with excitement and the memories will last forever. I will never use any other company for travel.

28. November 2023
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Antwort von Scott Dunn

Thank you so much Bill for your thoughtful comments, so lovely to read you have lasting memories from your trip.

Sending you all the best over this holiday season.

Kim-Guest Relations Team.

Bewertet mit 5 von 5 Sternen

We had a great holiday

We had a great holiday, the planner worked really well with us around requirements, options etc.
We stayed in three locations, all great choices.
While on holiday all the value add around transportation etc was great.

28. Oktober 2023
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Antwort von Scott Dunn

Thank you Stewart for the lovely comments, I am so pleased you enjoyed all aspects of your trip.

All the best,

Kim-Guest Relations Team

Bewertet mit 5 von 5 Sternen

Scott Dunn provided us with great service.

Scott Dunn provided us with great service. The holiday arrangements were first class.

1. November 2023
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Antwort von Scott Dunn

Thank you Andrew, so pleased you had a lovely trip.

All the best,

Kim-Guest Relations Team

Bewertet mit 5 von 5 Sternen

I would have never considered a trip to…

I would have never considered a trip to Baja had it not been recommended heavily by your team. Once there what made it great was the guide Pahoran who was passionate about the area and amazingly knowledgeable.

15. November 2023
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Antwort von Scott Dunn

Thank you Rosemary for your lovely comments, so pleased you had a wonderful adventure. Look forward to planning more special moments.

All the best,

Kim-Guest Relations Team

Bewertet mit 5 von 5 Sternen

A perfect stay in Montenegro.

The hotel recommended and chosen was spot on. It was exactly what we were looking for. We felt at home the moment we arrived and the suite was simply incredible. It was so spacious, with an amazing view of the harbour and a large wrap-around balcony. Our favourite restaurant was MayaBay located underneath the hotel - such a great recommendation! All of the team at Scott Dunn were a delight to deal with. They were incredibly patient with all of demands and many questions. We can't wait to travel with Scott Dunn again. We've already booked our next trip!

4. Oktober 2023
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Antwort von Scott Dunn

Awww Tom such lovely comments, thank you so much. It's wonderful to read that you had an enjoyable adventure.

We looking forward to planning many more.

All the best,

Kim- Guest Relations Team

Bewertet mit 5 von 5 Sternen

This was to be the holiday of a lifetime

This was to be the holiday of a lifetime and thanks to Scott Dunn it was! Their staff totally understood my requirements and tailor made a perfect trip to meet them and the budget set. The hotels picked were superb and the local tour company and guides looked after us so well. I have no hesitation in recommending Scott Dunn and hope to use them again in the future.

13. Oktober 2023
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Antwort von Scott Dunn

Thank you so much Martin, this is such a wonderful review and I am so pleased we created such a memorable experience.

Sending all the best,

Kim-Guest Relations Team

Bewertet mit 5 von 5 Sternen

Scott Dunn are great

Scott Dunn are great. After the Morocco earthquake they sprung into action and reconfigured the holiday to work well.

23. Oktober 2023
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Antwort von Scott Dunn

This is so lovely to read, I know our Crisis Team worked so hard to ensure all guests were accommodated, thank you so much for taking the time to feed back.

All the best,

Kim-Guest Relations Team.

Bewertet mit 5 von 5 Sternen

Safari and Beach

An exceptional holiday for our family to South Africa and Mauritius. Tom Turner at Scott Dunn helped us put together an amazing trip, with some special additions that really made it exceptional - and it delivered (and then some) beating everyone’s expectations. The Safari was outstanding and then catching up on our sleep in Mauritius was a very relaxing week.

14. Oktober 2023
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Antwort von Scott Dunn

Sounds like a truly magical experience, we are so pleased to read your comments, thank you so much for taking the time to post your review.

All the best,

Kim-Guest Relations Team.

Bewertet mit 5 von 5 Sternen

True expertise and efficiency

The first time I have used Scott Dunn and it won’t be the last. This is the most professional travel service I have ever encountered - everything (from the advice on where to go, to the organisation of hotels and excursions to the actual people meeting us at each destination) was superb. All of your documents are saved to an app for easy reference while away. These people would also be my first choice for anyone contemplating a holiday in an unusual or challenging location, or wanting specialised excursions.

10. Oktober 2023
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Antwort von Scott Dunn

Thank you so much for your kind words, it was so lovely to read of your experience and we cannot wait to build your next adventure.

All the best,

Kim-Guest Relations Team

Bewertet mit 1 von 5 Sternen

Untrustworthy agency that will This is a very un-trustworthy agency: they will knowingly or unknowingly rip you off

This is a very un-trustworthy agency: they will knowingly or unknowingly rip you off
This is a very un-trustworthy agency. We had circa £3k on account with them from a ‘pandemic’ cancelled trip in 2020 that they would not refund and would only allow us to use the funds for a booking through them.

We ultimately booked a hotel in Porto with the funds. The hotel rooms cost around £2200 (2rooms @£280/night for 4-nights) on every online website (incl. the hotels). As a captive customer SD tried to charge of £4K and tried to justify this by including transfers at over £100 each way and breakfast.

After numerous emails / complaints they matched the prices and we had to exclude transfers and breakfast.

We arranged transfers with the hotel at around £25 each way to the airport and paid for breakfast directly at the hourly at approx. £17 each.

Had we not check this booking thoroughly SD would have happily either knowingly ripped us off or unknowing allow us to pay extortionate prices - either way we will not trust this agency again.

1. November 2023
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Antwort von Scott Dunn

Dear Scott,

I am so sorry to read your review, I have requested further information in order to investigate this further.

Thank you for taking the time to supply your comments and I am once again so sorry to read this was your experience with our services.

Kind regards,

Kim- Guest Relations Team

Bewertet mit 1 von 5 Sternen

This is a very un-trustworthy agency: they will knowingly or unknowingly rip you off

This is a very un-trustworthy agency. We had circa £3k on account with them from a ‘pandemic’ cancelled trip in 2020 that they would not refund and would only allow us to use the funds for a booking through them.

We ultimately booked a hotel in Porto with the funds. The hotel rooms cost around £2200 (2rooms @£280/night for 4-nights) on every online website (incl. the hotels). As a captive customer SD tried to charge of £4K and tried to justify this by including transfers at over £100 each way and breakfast.

After numerous emails / complaints they matched the prices and we had to exclude transfers and breakfast.

We arranged transfers with the hotel at around £25 each way to the airport and paid for breakfast directly at the hourly at approx. £17 each.

Had we not check this booking thoroughly SD would have happily either knowingly ripped us off or unknowing allow us to pay extortionate prices - either way we will not trust this agency again.

1. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Scott Dunn

Dear Scott,

I am so sorry to read your review, I have requested further information in order to investigate this further.

Thank you for taking the time to supply your comments and I am once again so sorry to read this was your experience with our services.

Kind regards,

Kim- Guest Relations Team

Bewertet mit 5 von 5 Sternen

Chiawa/Kaya Mawa were outstanding

Chiawa Camp was outstanding - Truly Top notch. Volcanoes lodge in Bwindi mind blowing experience's trekking to Gorillas. Kaya Mawa in Malawi was beyond expectations.

11. September 2023
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Antwort von Scott Dunn

Thank you so much for your lovely feedback, so pleased you had an enjoyable stay.

All the best,

Kim-Guest Relations Team

Bewertet mit 5 von 5 Sternen

Peru

My wife and I booked our honeymoon to Peru with Scott Dunn Travel. One employee in particular, Renata Da Silva, meticulously planned our trip and ensured that everything went off without a hitch. Everyone who works for the company exhibited exceptional professionalism and care during the planning process. The lodging suggestions were incredible, and we were guided through Peru so nicely by Scott Dunn. On those scores alone, we would recommend Scott Dunn to anyone, for any travel need. But Scott Dunn went above and beyond, at every turn, to make sure that our honeymoon felt truly special to us. They communicated with every hotel we stayed at to leave a special note/treat. We could not be more grateful for the attention to small details that Scott Dunn Travel seemed to care so much about. Travel with them!

23. August 2023
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Antwort von Scott Dunn

Thank you so much for such kind words, this is such a pleasure to read and I know all member of the Scott Dunn Team involved in your honeymoon would be over the moon to read this.

All the best to you both and looking forward to planning your future experiences.

Kim-Guest Relations Team

Bewertet mit 5 von 5 Sternen

Rome - Hotel du Russie

Great hotel. The staff were excellent, very welcoming and helpful. Very knowledgeable agent, Jon, helped us plan a great holiday. Well planned holiday with lots of information about potential restaurants and sightseeing opportunities. The guides and driver were excellent. We were just able to enjoy the trip knowing we were in safe hands.

17. September 2023
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Antwort von Scott Dunn

Thank you Chris, so lovely to read this, I know Jon will be over the moon.

Look forward to planning more experiences in the future.

All the best,

Kim-Guest Relations Team.

Bewertet mit 5 von 5 Sternen

Great experience

From beginning to end our travel agent was great. He listened to what we wanted, gave us good ideas and made sure we had all the information we needed to have a great trip.

11. September 2023
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Antwort von Scott Dunn

Awww Deborah this is such a joy to read, I know your Travel Consultant will love to hear this. So pleased you had a wonderful trip and look forward to planning more in the future.

All the best,

Kim-Guest Relations Team

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