Ruark Audio Bewertungen 110

I bought a R3 Ruark. I am old and the seller, Acton Gate Audio in Wrexham, set it up for me. It is very simple to operate and the remote works perfectly. The sound is connected to my TV and is clear and much louder than I expected. I have the choice of many DAB radio programmes and my cds glide into the slot smoothly. Altogether a brilliant buy and I love it.

I bought an R3system via John Lewis online last week . It arrived on Sunday and on set up that day was working fine . By Monday the CD drive was not working and a CD was stuck in it . I contacted Ruark by email and phone . Terry the CS manager was very friendly and apologetic and so prompt and helpful. I already have a replacement unit and will now be setting that up and checking it works before returning the first one for Ruark to extract and return my CD . Whilst it was disappointing to encounter this problem the fact that Ruark tackled and dealt with the issue in this way without any prompting speaks volumes for their customer care .

Good and bad news. First the good. I have bought two R4i Audio units. Quality of product great and sound good - with a caveat, the remote. The remotes have failed with both units pretty quickly. A remote repair service is offered (£35) or can be replaced (£60)....not too bad. It's just that the remotes shouldn't fail as quickly as they do. We treat them carefully, the batteries are changed (even though they don't need to be) - but they don't work. Raurk suggest the button on the front is pushed in or LED lights in the house affect the remote signal. Neither of these reasonaby explain the deficiency. One might think that one unit could be bad luck, but not two units....and in new models, the remotes are hard wired in, which suggests to me this problem is not unique. But at £600 a pop, I can't exactly throw in the towel and buy a different unit. If I were starting again today, I would. Far more competition around nowadays and Ruark is not the class leading product it once was.

I don't often leave reviews but I feel compelled to pass on my thanks and gratitude to all at Ruark for the recent repair carried out on my old discontinued R2 audio unit.
All I had to pay was carriage to Ruark, they carried out an extensive repair FOC and even paid the return carriage.
Thank you Terry, your company is definitely the mutts nuts.

Excellent customer support. I damaged remote at home and replacement was free and in 2 days. Love my product. Excellent sound and cool design.

I bought a pair of MR1 mk2 active media speakers on Ebay and the seller sent the speakers without the clip-on plug for the mains adaptor. He'd lost it, so I contacted Ruark customer services thinking that I'd have to buy a replacement complete mains charger set. But they replied very quickly and offered me the clip on mains plug free of charge! Amazing audio from these compact active speakers and 100% for the customer service. Well done Ruark!

Absolutely disgraceful service from this company. I have e-mailed the service manager TWICE and both emails have been ignored - the latter email was copied to info@ address so no excuses.
I wonder what it takes to get these people to respond?
Caveat emptor.....

Brilliant repairs service. Unit repaired at their Southend on Sea workshop and returned to me like new. Special thanks to Terry. Great product. Great aftercare service.