Ruark Audio Bewertungen 110

Over ten year old R4 sent for out of guarantee repair - initial quote given unseen for a disc eject fault, great personal comms Terry and David) and easy process received back under 7 days (DPD) for quoted price (£132 inc return postage) with additional work carried out to subwoofer and new remote dial fitted as the old one was damaged - clearly a (rare) company that is proud of it's product and cares for it's clients. Buy British !!!

Took my 9 year old Ruark R4 to be repaired after it had been butchered by Get it Fixed. (See separate review). They repaired the unit within 24 hours and the cost of postage was included in the £134 flat fee. I should have used them in the first place. Top team providing a top servive

Fantastic service R1 repair thank you. Ruark make amazing products that sound great I highly recommend!

Fantastic repair and return service.
Went into a music shop to tell them my 15 year old vita audio R2 was broken and they said just email Ruark, they're great re: repairs. Emailed them, all v easy , v smooth and quick. V impressed. Now the unit is back as good as new

My R7 failed to power up and I was worried that I had lost an iconic music system. Got in touch with the guys @ruarkaudio and they couldn’t be more helpful. Really happy with the service, the fix and the value for money. From dropping the unit off myself to its return was just over two weeks. Clear instructions and great communication, I now have my R7 back and I couldn’t be more happier. Well done to the Ruark Team

My MR1 speakers had stopped working. Within half an hour of emailing Ruark Audio to report the issue, I had a reply from the Customer Service Manager, Terry, who very quickly helped, and walked me through the returns process. There was a possibility, depending on the diagnostic, that I might have to pay for any remedial action required. However, the MR1s were returned to me within 10 days of dispatch. the repair was undertaken free of charge.

Ruark Audio is an excellent company anyway, but this experience reinforced my positive opinion: totally trustworthy and helpful.

I took my time, as I always do, searching for a set of speakers for my TV. I knew my options would come down to the Elac ConneX, the Klipsch Fives, or these. Considering size and price, these were the clear winner.

Size: The other options were far too big to fit inconspicuously into our setup.
Price: These were more affordable than the competition.

As for sound, they’ve been so good that we now sometimes listen to music on YouTube rather than using our stereo, which has a large pair of Elac speakers set up just behind us. Everything we wanted—and more.

Great customer service, Staff very helpful if you have a problem, fast efficient turn around

I have just received my R4 back from being repaired. The repair was carried out and cleaned to my complete satisfaction and at a reasonable price so thankyou Terry and the team. I was pleasently surprised that Ruark were still willing to repair my R4 as it is now 13 years old so that is testament to the quality of service from this company. I now look foreward to at least another 13 years of high quality sound.

Ruark products are enjoyed by many members of my family and we all value their quality and reliability.
They also have a very impressive and efficient after sales service. My unit was serviced and given a software upgrade and returned very quickly within a few days.

Fantastic aftersales service. Excellent and timely communication. Fixed the issue rapidly. Friendly and helpful.

I have had a R1 mk1 radio since 2006 and it has become a real fixture. It developed a fault after a series of rapid pwere outages in our house and I got in touch to see if could be repaired. Terry couldn't have been more helpful, for a clear fixed fee promised to try to repair it and if that were not possible would recycle with no charge (I hoped against hope it wouldn't come to that!). Two days after they received it, it is now all fixed and on its way back to me for I hope another 18 years service! Thank you Ruark for great service and lovely, reliable devices.

Excellent and simple explanation as to what to do with my R4 to get it repaired. Easy to sort and great customer service. Well done.

My daughter treated me to an R2 Mk.4 radio just over a year ago and it has been in daily use ever since. I am very pleased with its looks and the sound quality is excellent. Disappointed that it was made in the far east but what isn't these days!
However, the remote control unit is a disaster. For one thing it is just too small and frequently gets mislaid. But, more seriously, it stopped working about ten months after purchase and as the radio is sited at a distance it became a nuisance controlling the unit. I changed the battery to no effect but ,on inspection, it became clear that the battery was not making good contact inside the unit due to a poor design.
I contacted Ruark but they ignored my letter - at the time it was some weeks beyond the guarantee period.
So to me the radio, costing several hundred pounds and one of the most expensive radios on the UK market, is completely let down by the cheap and nasty remote control unit probably costing no more than a few pounds. A poor show Ruark!

I got my R410 this year in February everything perfect in fact blown away, then added a turntable and i had a slight buzz from the phono stage spoken to Terry and he suggested some ground wire from the unit to any metal plate and this fixed it, they respond to emails very quicky and Terry even called me back, same happened when i purchased their CD player was getting clicks when selecting next track a email was sent immediately and was advised that a software update is being tested and will fix this , this company care about its service and its products , I also enquired about why Tidal connect was only High quality and not Max and guess what the October software update fixed this

We bought our R4 Radio CD with Bluetooth in 2016 and have loved everything about it : sound quality, functionality and style. It has been in constant use and working perfectly till very recently, when the volume control went, and it then began to splutter…
We talked to Terry at Customer Services, filled in an online form and sent it back for a fixed fee repair.
Today (just one week later), we are delighted to have it back, working perfectly.
Thank you Ruark !

Just over three years ago I invested in a Ruark R1 --E Dab FM Radio. On their website
ruarkaudio.com
they state:
'Ruark - Award-Winning DAB Radios and Sound Systems
Family-owned British company passionate about sound! Discover Ruark online for award-winning DAB radios, speakers and sound' and thats exactly what they are, but PLUS exemplary customer service. Despite my radio being JUST out of Warranty when I emailed Terry O'Brien with an issue, he replied almost immediately and confirmed that I should post it in for repairs. A postage label was emailed, and on the 13th/11/224 I packaged up my beloved and stylish Ruark radio in its original box. My radio arrived back by 26/11/24, beautifully packaged, serviced, fixed, gleaming and with updated software and a very polite covering letter.. and no charge. Absolutely delighted that I will now experience many more hours of listening pleasure, and to have initially made the decision to invest and 'buy British', especially in todays throwaway society. Top Marks Ruark Audio..

A huge thank you to Terry, David and all techies at Ruark. We received our R4 (early Vita Audio) back today all repaired and as good as new. The unit is far too nice to throw away despite it's age. Sound and performance has always been brilliant.
So pleased that it was repairable, we are looking forward to many more years of superb sound.
We received excellent advice before deciding to go ahead, Terry pointed out all the possible issues with an older unit together with the costs involved. It was definitely the right decision to send our R4 back to Ruark.
Full details of work done were enclosed when the unit was returned and payment processing was painless too.
Very pleased with the excellent service and attitude and so happy to have our sounds back.
Many thanks once again.

John Nowak

I love my Ruark R2 but after many years of daily use, it was starting to show its age and the display finally give out. I contacted Ruark and was delighted to hear that they offered a repair service. They quoted me a price which included return carriage and provided instructions on the best way to return to them. The courier picked up my Ruark on the Monday and by Friday it was repaired and arrived back to me on Saturday, with a new display and fully serviced.
In these times where a lot of things are made cheaply and are considered disposable, I really appreciate the quality of Ruark and their ethos of repairing their product even when they are many years old. As I write this review, my R2 is belting out music from Radio Caroline and I feel confident that it will continue to do so for many years to come, still sounding as great as the day I bought it.

What a pleasure to receive great service from a company who know their products inside out. I've needed to contact the company on a number of occasions due to my oldish & temperamental cd/radio. I absolutely love the mellow sound & this great looking piece of 'furniture' & have had nothing but helpful advice from this company's knowledgeable staff. I really rate the repair service which is an extremely straightforward process. Special shout out to Terry too - Keep up the great work all at Ruark!