RoadRunners Bewertungen 

Taxi pre booked to pick us up at 4.10am to get to the airport. 4.15 text saying driver on way, you can track driver and he was 25 minutes away. called the driver in case tracker was incorrect, he was very stroppy saying not his fault...do you want this taxi or not...no apology, just grumpy that he had only just been given the job. This delay would give us 10 mins to get through security and get to the gate and that wasn't going to be enough time at all. Had to get our daughter out of bed to take us, after which she has a full and busy day at work so not fair on her. Taxi companies have one job to do....get a car to pick up on time...fail, fail, fail. I called driver to cancel the cab and he hung up in me... totally hopeless service and very stressful.

Totally disgusted with lack of service. N
Booked a taxi for 1120 to get me to a dental app atm11.30am on Tuesday this vehicle never arrived yet even after 3 more phone calls told 2 minutes yet no-one turned up resulting in my having to cancel my appointment which was very important after surgical treatment.Asked to speak to the owner and told he would call back, never materialised, rang again same response call me, not so
What sort of service is this,??????

Excellent prompt service from Driver 17 for journey to & from dentist, providing a courteous and very helpful to my disabled sister in law.

I booked a taxi for 4.25am the night before. Left notes to say I had a train booked for 4.55am.
When the taxi didn’t turn up I called them. They said it would be another 15mins. I would have missed my train. That was 25 mins later than I asked. Not reliable if on a time schedule

The worst booked a taxi the night before so my daughter can get to a important appointment and then drop my hubby off .did not turn up on.time which made them.both late .
Whats the point in booking if u are not gonna turn up on time

Worst taxi firm in the uk, charged me £10.50 for a £4 fare and said it because they had to come along way

Website doesn’t work. One sole purpose is to book a taxi and can’t even do that.

Unreliable, couldn’t find destination and expected me to find it, and if you leave anything in the car it will not be returned!!

Disgusting service, take the booking and money from your card, then driver cancels trip so you have to order again only to be cancelled another 3 or 4 times. By this time they have taken all your money and you can’t order again due to insufficient funds in the bank. You get the money back but it takes up to an hour. Why do drivers cancel ten minutes after accepting. They should pay us for cancellation.it’s not on leaving people stood waiting. If you don’t want the fare don’t accept the job.

Said refunds auto.
.made my nurse wife late...they never cared...never will

As criminal as owner may

Corrupt bribing council

Worst timing company for them 10 min means 30 minutes!' Disgusting as it happens all the time!!!

Shower of shitte. Just find another way of getting where you need to go cos this lot can’t tell the time

Booked a taxi at half 7 for my daughter for school still sat waiting at 8.55 they put the phone down when u ring back to see were it is very rude swear at you tell u to f off its going to be 4 minutes waitied another 15 mins and its still not arrived then they dont answer and tell me they have now canceled it rubbish service would never recommend or use ever again

Today we were collected right on time. The vehicle was spotless and there was complementary water, tissues and fizzy drinks. Our driver Mr Mark Sylvester was extremely polite and helpful. Can’t rate him or his vehicle highly enough. If only all taxi journeys were as good as this one was!

Got stranded with my wife at Gatwick North carpark. The summer special parking employees gave me their number, and Roadrunners said I had to walk 1 hour to some hotel at 3;00 am and 2 degrees centigrades, because it was their “policy”. Had to wake up my brother to pick us up. Would you BELIEVE THIS???!!!

Keep declining payment method. Useless service

Appalling Experience - A Driver's Threat and Aggression

Rating: ★☆☆☆☆ (1/5)

I had the most horrifying experience with RoadRunners Minicabs that I feel compelled to share. Three of us, including two young women and one mother who is disabled, booked a ride with this service for an early morning airport trip at 3:00 AM. My mother and I were accompanying my sister to the airport for support, I was due to start work at 8:30 am and my mother was to have a hospital appointment at 9:00 am. We were in good spirits and happy to assist my sister until this ordeal.

From the outset, the driver's behavior was off-putting, and the car itself was far from pleasant. A disgusting smell in the car. His driving speed made us uncomfortable, but we decided not to voice our concerns initially. We remained in complete silence, all of us uncomfortable due to the driver's demeanor.

However, things took a terrifying turn when the driver suddenly demanded cash halfway through our journey on the motorway. We had pre-booked the ride and confirmed payment by card via the online link provided to us. When we explained this to the driver, he raised his voice and insisted on cash only.

His aggression escalated to the point where he threatened us, three women, without any provocation. He shouted and, at one point, stated, "Don't challenge me; I am driving this car, DON'T CHALLENGE ME." This left my sister in tears, and we were left in shock. He continued with if we don’t pay by cash right now he states “I WILL DROP YOU ANYWHERE ON THIS MOTORWAY”. Even writing this I’m so confused as to why he was so angry, threatening and volatile to us?

we inquired if we could withdraw cash at the airport, to which the driver shouted a resounding "NO." He also strangely mentioned that he had to pay to drop us off, which left us confused and feeling like this was a personal attack.

The driver's behavior was beyond alarming, and we couldn't comprehend why he acted this way. Instead of contacting the company to clarify any payment issues, he continued to yell and threaten us. This type of behavior is absolutely unacceptable for anyone in a service industry, let alone a taxi driver.

Ultimately, he dropped us off at an Esso in Redhill to withdraw cash. It was then that we decided we could not continue the journey. We felt fear and anxiety, and my disabled mother was left alone with the driver as we frantically were trying to figure out how to escape. Get our luggage and bring our mum to safety without any verbal or physical abuse. We urgently booked an Uber to escape this frightening situation.

Upon contacting RoadRunners, the customer service experience was abysmal. Their response was inadequate, and the call handler, identified as "T," was dismissive and unprofessional. This only added to our distress.

We had no choice but to exit the cab in the middle of nowhere out of sheer fear for our safety. We even paid an extortionate amount for the journey, fearing that this man might physically harm us. It was an experience I wouldn't wish on anyone.

It's 13 hours after the incident, and I'm at work with no sleep, having flashbacks of the ordeal. Tears fill my eyes, and I can't stop replaying the moment. I regret paying him; I regret not shouting at him and insulting him. I regret not giving back the abuse he directed at us. How can someone do this?

He operates in the Croydon area and was initially meant to take us to Gatwick until this awful ordeal. I will try to warn as much people as I can. If he ends up killing or attacking someone I won’t be surprised at least I managed to escape and hopefully I can prevent someone else from this experience. A lonely girl may entrust him to drive her and could experience violence. PLEASE PLEASE BE CAREFUL. As soon as I can I will add more detail.

We did not do ANYTHING to provoke this behaviour. I hope that justice prevails, and no one else has to endure such a traumatic experience. It is worse than I could ever type.

First time I've used road runners was recommended to me by someone and can recommend them myself to others
Taxis spotless, driver's tidy in appearance and no problem with booking came on time..and returning arrived in minutes took me, my freind and sister in law to the Odeon at the springs today.

Ibar did not go to the correct location. Left after 2 mins and I had to pay for another ride even though I paid for the one I didn’t get. Not happy with this service, will not be telling others to go for roadrunners.

After checking my bank account it seems roadrunners have been taking money out of my bank account for journeys I haven't even had 😡