RoadRunners Bewertungen 

This is a review for RoadRunners in Leeds. Every time we order a taxi with them, it is a non-English driver who is not from the Leeds area, has no idea of the area we want to go to and are very rude.

I, my daughter along with my 4 week old grandchild ordered a taxi home a few nights ago by phone and specifically told the reception person the area we wanted picking up from and where we were going to, taxi turns up with another driver who asked where we were going? We told him very clearly but he asked us a further three times and said he didn't know where it was and was it in Leeds? Of course it's in Leeds, he then asked for our postcode, we had to give him that FOUR times because he kept typing it into his sat nav wrongly. We asked if he was actually from Leeds and he said no, he lives in Bradford and wasn't familiar with Leeds. Why then do RoadRunners have drivers who are 1) not from the area and 2) don't know the areas they work in. We got out the car and had to call an Uber who knew our destination and took us home within 6 minutes. We will not be using RoadRunners ever again.

I was half in the vehicle and he started driving again. Running over my foot and dragging me from the moving car and trapping my foot under the wheel of his car.
The driver never logged the accident.
Customer services never responded to me. I called and emailed.
Last resort I addressed them on Facebook to be told I'm attention seeking and looking for sympathy publicly by their customer services. They also lied and said they've tried to contact me but I've declined any further correspondence. I have never experienced such a terrible customer care team in my life. How can you ignore a paying customer who was RUN OVER AND TRAPPED UNDER YOUR VEHICLE and not log any injury or want to resolve the matter.
This is now a police issue.
The driver had the audacity to ask me to pay a £12 waiting fee because he arrived early?! Driver also had YouTube up on his phone in the car.
I'm traumatised by roadrunners service.

Booked to be picked up from airport but as it turns out they had the wrong date so I ended up waiting 45mns, then the driver was unable to communicate where he was picking me up from and for some reason I found him in the drop off area. And finally just to top it up, he wanted to take me to the wrong address. I was given an email address to complain but guess what? No response....oh they also make you pay up front so you have no choice but honour their rubbish service.

Absolute crap. Don't bother

Booked a taxi, got the text saying it's on it's way... It's was priced at 5.80 when we get in the car the man starts shouting £10 it's £10 (considering we got the same taxi 2 nights before at £5.80) he was saying he wasn't going to take us for £5.80 and kicked us out of the car. People need to beware that these drivers are greedy and they add more money on your fare. It's disgusting.. Called the office they said it was a mistake they're end but as we got into the second car the second driver told us the people in the office goes the long ways on purpose for more money as they're are road works going on.. All in it together.. Beware.. I have his number plate. And I'll also review elsewhere to for people to know about this service.

Shocking service. Pre book taxi
Confirmed order
Taxi turns up 30 minutes early never rings
when speaking to operator to arrange another…no taxi available
***DO NOT USE THIS TAXI SERVICE****

I had booked a taxi from Heathrow to Croydon on 28 December 2022 and was quoted £78 for the journey.
The driver Terry charged me £86!
I rang the office to mention this and was told it should have been £80. However they do not seem to take any action against the driver.

This taxi firm is awful. They have let us down time and time again even with an airport run. Last night we booked a taxi for our 17 year old daughter. When it eventually arrived it was 30 mins late. I was told if you book online it is treated less of a priority than the telephone and they can only honour the booking if they have a driver in the area. Surely if you have bookings you meet those? We will never be using them again. I would give less than one star if it allowed.

I am extremely fed up with road runners in croydin ther eis people in pain trying to get to the hospital the receptionist lady is very rude they need a new receptionist tonight she hanged the phone up on me n tell me to get off the phone very unprofessional I couldn't belive it I will be coming down there tomorrow to make another complaints she was very rude and left me by the side of the road

Beware hidden charges. The last three times I’ve used the app, I’ve had extra charges added on for alleged waiting times and tolls when there were none. I’ve emailed customer services twice asking for an explanation and had no reply. Note this is a review for RoadRunners Leeds.

Do not use app!!!
Terrible wait times and extra fees when cancelling! I got charged £5 cancellation fee after giving up when I waited half an hour for a driver to be assigned. As I am a student I tried to get a refund but they said I was assigned a driver but cancelled after 6 minutes even after i sent proof of the half an hour wait time and no driver?!

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amanda davies

4 reviews

just now

NEW

So today a repeat booking taxi that's been arriving every Friday and Monday morning for weeks was a no show.
Called up to be told I have the wrong taxi firm assues the call handler i did not as we have been using them for weeks, basically my daughter cancelled Fridays morning booking as she had a lift off her boyfriend as a result they cancelled all block bookings, I explained this felt like an unfair punishment was told I was paranoid.
Very rude man then told me that all block bookings in future would not be taken this is their new over night policy,
I was told they would not honer their previous agreement to provide transport for my daughter to take her work.
Insult to injury if I was not happy about this he told me to go else where, then told me so gaff about how he never took the cancellation himself but she probably asked for the booking to be cancelled herself, she's 20 and I was present Friday she said can I cancel this mornings booking, why would she cancel all bookings this was her only transport to earn a wage, people are already on the bread line and this company have punished my daughter for cancelling one days booking.
Removed her off all bookings ....

Seriously bad driver.

First, the driver was 40 minutes late and went on and on about how they had to ‘follow the lane’ to drive. Then they took my trolley and dropped my jacket and didn’t even say sorry.

Then when we were just trying to ignore the rude driver and talking, he called someone and put them on loud speaker in an Indian language disturbing our conversation. When we asked them politely to switch the speaker off, the driver started arguing about how we were talking (in a cab we had hired!) and he has to listen to us talk! I think ‘shocking’ is the word I would use to describe the communication skills of this driver.

Apart from making us feel extremely unsafe by talking on phone loudly while driving, he was the rudest person we have come across and has serious issues with ‘driving in a lane’, as if that’s a new requirement. We were holding on for dear life.

I would seriously not recommend this company if the quality of drivers has deteriorated so much over the years.

Booked two taxis with 2 hours advance notice for 1.10pm that day for 11 people. They said all was fine. They were 10 minutes late when I phoned them, no apology or explanation, they stated one taxi 5 mins away and the other was 10 minutes. After another 10 minutes one taxi arrived. They informed us no second taxi was coming, but the driver would do two journeys. Ultimately we were 45 mins late for our restaurant booking. Worst company ever

NEVER USE THIS COMPANY. I booked with them for the first time for a pick up from Wembley Stadium. I called in the afternoon to confirm the booking. The pick up was for 11pm. At 10:15pm, they called me when I was in the stadium and couldn't hear a thing. I called them after the concert and was told I hadn't pre-paid so they hadn't despatched the taxi. They said I would have been sent a link to pre-pay. I told them I wasn't asked to pre-pay when I booked it or when I called to confirm that afternoon and hadn't received a link. I had a text from them around 10pm to say they had despatched the taxi and they gave me the drivers name and reg no. This was obviously a lie and they left me and my family stranded at Wembley with no chance of getting home for hours. Absolutely disgraceful - and they didn't give a damn. When I asked for the controllers name, who had been quite rude, I was told they didn't give out names. Have never actually used them and will never try again. AVOID - I'd rather walk. Absolutely appalling service.

Absolutely appalling behaviour from a taxi driver infront of my son today. My son and his dad tried to get a taxi from my home but due to my son forgetting something and running back to me to grab it he ran straight back to the cab and they said the job had been cancelled as he was 2 minutes late.. When my sons dad sat in the car and said your here whats the harm we are here lets go the driver then got out of the car and aggressively walked round to him shouting and telling him to get out with my son! Leaving my son in tears thinking he had done something wrong where he ran back to me. When I say my son was quick they had literally stepped out the door when the message was recieved and it took my son about 30 seconds to run to me and back to his dad. Driver was aggressive and verberally abusive infront of a child. Clearly he had already had a bad day before arriving to us! Disgusting! All this was witnessed by a supervisor who works for Surrey County Council who will also be filling out a report to her managers to file with the council.

I ordered a taxi the day before in order to make sure that I was picked up on time to arrive at Gatwick Airport well before flight departure. The taxi did not turned up and I did not get a text message from RoadRunners to let me know. When I phoned them the person who answered the phone said that they were delayed but could not give a time when they will be able to provide the service required. There was no apology or attempt to remedy the situation. I then phoned another local company and they came within minutes. I am flying again soon and a relative who lives near me alerted me to the fact that RoadRunners has very bad reviews and should not be used.

Its amazing why people are using this company they are a disgrace. My daughter was working late and phoned a taxi at 2:30am in morning weekday. Said they did not have a taxi available. Managed to book on 15mins later then THEY cancelled it leaving a girl stranded. Horrible people DONT USE LET THEM FOLD FOR GOOD

I have been let down so many times by roadrunners but because of where I live I often have no choice but to use them. Drivers are lovely however the call handlers (and two in particular) are unbelievably rude, zero customer service skills and could not care less when taxis are regularly late. Have missed trains to work several times because despite booking in advance taxis are always late. I thought if I avoided using the app and called to book instead the call handlers would tell me if they didn’t have any cars available so I would know to go elsewhere. This isn’t the case, you call and they book your taxi however it’s still late despite them clearly not having enough cars to book the job? When you call to find out where the taxi is they are rude and put the phone down on you! Literally could not care less. I wish I didn’t have to use road runners but they have monopolised most of east leeds so I am stuck with their apalling service. They have let me down numerous times and numerous times I’ve been late for work and important meetings and with colleagues! I would never recommend them and avoid at all costs if
Possible.

Completely useless. Lies. Don't care if their cabs are late. No customer service. I ordered a cab because the train was coming in 15 mins and I was going to be late picking up my daughter from school, due to family emergency, in the end, the cab was later than the train. No problem in itself because it should have been quicker but the driver refused to take me because their online payment system was down, no other alternative payment was offered not contactless, transfer anything!! except cash. I have it on my phone now! Not keeping up with the times and it cost me £12 late fee from the nursery!!

Dissapointed. I should have ordered an uber.