RoadRunners Bewertungen 

Would give 0 if an option.
Booked a car for my daughter to go to school as I can’t drive after an operation. Due at 8:10, at 8:05 said 2 mins away. Then diverted to do another job and eventually rejected the job. Got allocated another car - said 5 mins away, after 5 mins said 10 mins away. By now no chance of getting to school on time so ordered an Uber and cancelled the taxi which was by now 10 mins late with no guarantee of arriving. SHOCKED that they did not refund me after I cancelled, even though they did not provide the cab as scheduled. Will be charging back through the bank and will not use again. Utterly disgraceful

The worst taxi company I’ve ever used. Called the check where it was and was given a made up time of 7 minutes, 15 minutes later when I called again I received another update saying it was a further 20 minutes away. That’s 55 minutes after the time I ordered it for. NEVER BOOK WITH THIS COMPANY

Usually prompt but delay of 1.5 hrs too much. They also lied and gave excuses. Never use them again

My husband booked an early morning taxi to Gatwick, all confirmed and paid for in advance. He called to chase when it was 10 minutes late, to be told it would be there in 5 minutes. After a further 10-15 minutes with still no sign of it he called again to be told it would be at least 8 more minutes. At that point we booked an Uber, which turned up after 5 minutes. The booked taxi from Roadrunners still hadn’t arrived by this point (now 35 minutes late), so we cancelled and are still waiting for the refund. It really shouldn’t come as a surprise if someone books a taxi to an airport that they have a flight to catch and therefore need to be on time, but Roadrunners really couldn’t care less. They are an absolutely diabolical company with no conscience or scruples.

Booked a cab but needed to cancelled it 3 HOURS before. Took the money and I’m still trying to get it back it’s now been 4 weeks. I have phoned many times was given wrong email address, told money would go back into account within 3-5 days. Still nothing so I went down there and spoke to someone, who I think might have even been a manager or thought he was whatever he was very rude and arrogant not once did he apologize to me. Apparently I should get it within 3-5 working days… we will see!

I booked a taxi with RoadRunners at 6.55 am and was told it would arrive in 10 minutes. The taxi only arrived at 8.25 am. In the meantime I was lied to several times that the 'taxi is only 10 minutes away and was disturbed several times by an automated voice from RoadRunners. Appalling service!

Five stars for Terry (Operator)

I spoken to a colleague who was most unhelpful and couldn't understand what I was requesting (a taxi for four consecutive days). They got the pick up and drop off addresses wrong, and also made paying by link complicated, and the links didn't work after putting down the phone.

I called back and was put through to Terry who was incredibly helpful. He helped me sort the payment link out and ensured my taxis were booked for the correct dates and time, and was so lovely. He assured me massively, and was such a pleasure to speak with.

The taxi service itself was reliable and the drivers turned up at the right location and on time. The drivers I had were mostly friendly and got me to my destination on time.

Overall:
Terry: 11/10
Taxi service itself: 7/10
Other operators at the firm: 2/10 - Need improvement

DO NOT USE THEM, EVEN WITH A BOOKING CONFIRMATION SEVERAL HOURS BEFORE THEY DO NOT TURN UP OR EVEN CALL YOU TO SAY THEY HAVE ZERO INTENTION OF COMING. Several of us ordered taxis on recommendation and we were ALL left stranded.

Pre paid for a minibus £140 for a Royal Ascot trip was told 2 hrs before return that mini bus unavailable so 2 cars would be sent at 730 after 1hr(830) of waiting and 18 calls ONE car was sent who then called us liars as we hadn't been there - the driver pulled into the space 4 of my guests were standing in at 835!!

Just ruined an expensive day with incompetence and disregard!

Taxi arrived on time but the driver was terrible. Kept braking for no reason. Daydreaming at lights. I said lights twice but it wasn't until someone behind beeped that he moved. All this meant we missed our train which ruined our day.

Had a taxi to and from my apointment for Spamedica and both taxi drivers were really nice and got me there and back safely. I will be going again soon for my op so will be booking one again for that. Thank you.

Booked a taxi. They said they were coming straight away hour later they still hadn’t come.

25 minutes late arriving for time booked the day before. If you cannot honour the booked time do not take the booking!
I recommend trying to use a different company.

We booked a taxi with Roadrunners a day in advance for an airport transfer, only for it to never show up. This is not the first time – they are either late or don’t come at all. No apologies, no compensation, just pure indifference. They simply don’t care about their customers. If you value your time and sanity, do not use this company. The absolute worst taxi service in Redhill. Avoid like the plague!

Waiting in the bitterly cold. Booked for 15 mins ago and still not arrived Appalling

I called and booked for a taxi some 4 1/2 hours prior to my arrival and was told everything would be okay.

On arrival I called the team and said where would I need to meet them et cetera and that was all confirmed.

I then had to call A further several times to be told the taxi was on its way. It’s on its way. It’s on its way. Well actually the taxi wasn’t on its way. They had no drivers and the staff were un honest and failed to tell me that they had no drivers available so it ended up costing me a lot more money to use Uber. Overall very dat

Shocking, booked for 7 tonight 2 days ago for a meal out with friends, paid up front- called at 7:15 , advised 'we are busy will be 15 -20 mins' - rubbish service and have let us down! Beware!!!

Booked for Gatwick well in advance. taxi 40
Mins late then cancelled. Phoned company and they were just very relaxed about the chaos they caused for myself and family. Cancelled and booked uber. Hopefully these companies will understand why their business is dying. Poor service, poor quality.

Advise Everyone not to use their services . Totally unprofessional and they start services in several apartments in Bangalore . They take advance first for the services to be rendered and midway disappear into thin air . When you try to call Ricky and Brandon they don't answer calls or respond to messages . Had a very bad experience with them and don't hire them at all .

Stranded twice by this company. First at Gatwick airport when the booked minicab did not show up.
Secondly left stranded at holiday camp with a family of 8 including 2 young children after pre booked minicab several months beforehand failed to show up. Nearly lost our flight from Gatwick airport. Totally unprofessional company and very rude staff. Never booking with this company in the future.