Poor customer service. Poor quality control. The customer service from this company is shockingly bad. They show no loyalty to their customers whatsoever and no help either. My recent repeat purchase... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ren Skincare is a fabulous product. I have always struggled with skin problems (everything from dryness, oily skin, acne, fine lines) and Ren has eliminated those concerns. Their website is user-frien... Mehr ansehen
Sent me a wrong product. This can happen, as mistakes can be made. Customer care person I dealt with, called Beth, resolved the issue by sending out a replacement and said I can keep the incorrect... Mehr ansehen
REN Skincare is an awesome company. Their products are pretty clean and helps all my skin needs. They always ship pretty quickly and thier customer support is great. Its definitely worth trying this c... Mehr ansehen
Unternehmensdetails
Kontaktinformationen
Vereinigtes Königreich
- trustpilot@renskincare.com
- www.renskincare.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The balm is wonderful to use nightly
The balm is wonderful to use nightly. It is thick so pull your hair back away from your face
Great products
Great products
Quick delivery
Love the sustainable recyclable packaging too
Easy to order
Easy to order, fast delivery & great price with ability to earn money off vouchers.
Fantastic products and offers
Fantastic products and offers - I can't fault REN skin care. Delivery was very fast and I couldn't have asked for a better service
Love everything from Glow Daily range
All the items from this range work well for me. My skin is notably brighter and softer. Also, delivery is always quick.
Fantastic Service and product
From start to finish, Ren provide an excellent service and first class products. Ordering is here simple and easy. They offer a reward system that is incredibly generous. I used a £25 voucher that I was awarded just for leaving reviews of the products I had used. The product itself is excellent and from the Evercalm collection. And everything including all the packaging is fully recyclable.
Fantastic and prompt customer service
Fantastic and prompt customer service. I’ve been using their products for 10 years now and it’s made such a difference
Still early days in use to tell any…
Still early days in use to tell any effect. Fine feel on the skin
Brilliant customer service
Sent me a wrong product. This can happen, as mistakes can be made.
Customer care person I dealt with, called Beth, resolved the issue by sending out a replacement and said I can keep the incorrect item as well.
If only all companies were this helpful and understanding.
Very impressed. And the products I ordered are absolutely brilliant.
Delivery shambles
Your customer service advisor was great and that is why I gave you 3 stars rather than 2, as for your delivery/warehouse it was shocking for the second time. My first order didn’t make it to Royal Mail, so after a week of waiting, I asked you to check it out and your advisor was more than helpful and said a new one would be sent out the next day via DPD. This didn’t materialise as your warehouse sent it out again via Royal Mail during a well known strike resulting in further delays.
Excellent skin care range
Easy website to navigate, a good range of products with a useful skin care quiz to point you in the correct direction, prices are very reasonable for what I have found to be an excellent skin care range. Very happy customer.
Not pregnancy safe
I worked with a REN esthetician to select skincare that is pregnancy safe. She recommended the Bioretinoid Youth Cream and when it arrived, the bottle clearly states that it is "not for use by pregnant or lactating women". This warning is not visible on the website before purchasing.
Always speedy service from Ren
Always speedy service from Ren. Goods arrived well packaged (no plastics) with delivery note and free sample within 3 days.
Ren is taking down honest reviews…
Ren is taking down honest reviews unless they are 5 or 4 stars. I have been using ren for many years and have been a loyal customer. My recent experience was awful. Ren discontinued a product that I was using for years. They brought new products that are specifically for sensitive problematic skin. I never had problematic skin, but it is very dry. After starting to use their new products, my skin started to react, it was burning and very sore.The product also turns stinky and cloudy. I bought 2 bottles since staff in Space NK suggested that this might have been a fake product since it was purchased on Amazon. I reviewed the products on both Ren and Space NK, and Ren took it down within an hour and Space NK did not publish it. I went to Space NK to speak about my experience, I was made feel as if I was making this up, even though I brought the product with me and had images of numerous bottles of the serum where the same thing happened. They would not refund the product. If a product changes and it's not as it's supposed to be, it's faulty and it should be refunded. I suggested that they should send it back to REN with feedback, and they said they can not contact them, they have no number for them or can not get through. retailer can not contact or feedback to the supplier? I was asked by the staff whether any other customer mentioned it in reviews as they never had anyone complain. I said, no, but you and Ren are not publishing negative reviews. I was given a voucher. The way my skin is now is much more of my concern since I have developed painful red patches and rosacea on my face which is swollen all over the face, and my eyes are swollen and burning since I started using their new products, despite that I stopped using this 4 days ago. . It is very concerning that neither Ren nor Space NK are publishing honest reviews, which can really impact or even damage someone's skin. Whenever you contact REN they are disinterested and appear as if they really do not care.
I am super impressed with ren skincare…
I am super impressed with ren skincare my face has never looked
So good !!
A good company who are environmentally…
A good company who are environmentally friendly, lovely products and services.
Fantastic customer service
First garbled order in twenty years - REN apologised, sent the correct item straight away, and made a gift of the stowaway. Fantastic customer service. Thank you!
Always great
Always great products and fast service.
Even earn reward points as you shop - bonus for a treat - thank you Ren x
The products is So good
The products is So good , i have sensitive combination skin , And ren help me
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.








