Regatta Bewertungen 

I bought a jacket for my daughter in the shop ( not online) .Asked at the till how many days for returns. Reply was 30days but I wont get back my money .I was why ? I have to choose something else in the shop same value or more .I said if you wont have my size item whats then ? Reply was " well you need to wait then") .Very unprofessional and how they can take my money and wont give me back . Its just puts me off to shop in Regatta and I believe not just me .Shocking , shop is packed with closing so they want to get rid of it this way ..

Ordered a pair of women walking trousers online. Not happy with it. Tried to return the order, but although some staff were trying to be helpful, it was to no avail. I am not giving up, as my experience is that Regatta does not seem to accept returns but wants to keep my money. I am escalating the complaint, as Regatta seems to fob me off to Evri, whom they employ to collect the returns. But Evri could not scan the label given to me to print, as it was incorrect. If you wish to return a Regatta item, don't say you have not been warned by my experience!

First order never delivered. Contacted customer service who gave a voucher to replace the same order for free. Website required card details to be added to confirm the order. Website confirmed the voucher was working but not its amount and wouldn't show total cost. Anyway got fully charged again!!!!!

A company run by morons!

No live chat or phone number to speak of so everything has to be done via email and very slowly.

First order got to a sorting office then was returned with no explanation.
(Sent by EVRI)
CS couldn't explain why it was returned, so when I asked for the order to be resent they declined and said it wasn't possible and gave me a refund.

Ordered the second time and paid the extra for the express delivery with DPD next day as it's needed for a holiday, then got the parcel delivered to find items missing.
I contacted their CS who was pretty rude and suggested I stole the item since everything is apparently checked twice before leaving the warehouse, (Why do they need to check it twice?) only for around the same time and email landed saying the item I had ordered was out of stock so they have refunded me for them both (only ordered one of the item a kids jacket) despite their website showing the item still in stock.
So this was sent after the items were dispatched?

The other item that did arrive a kids t-shirt was the wrong size than what was ordered. Ordered 13yo and an 8yo one was sent.
I took a photo of the item and again contacted CS to be told again that items are checked before leaving the warehouse! so I offered to send them the photo of the incorrect size and I also pointed out the missing item which was being refunded which they previously said had deffo been sent.

I'm just taking the loss on this one tbh, it was only £12 for the T-shirt and delivery I have a younger nephew who will wear it. Because just talking to these people is making my IQ drop.

Oh, and just to edit, as others have said, their website doesn't even show any of my orders under the account?

Would give ZERO star if I could. Just as another reviewer experienced, their system doesn't recognize my order number so I couldn't return an order worth near £200! Their online live chat is not working and there is no telephone number to call! Bought from them in previous years, didn't have problem but now definitely problem! Avoid!

al 2 fleecevesten binnen 2 jaar ritssluiting stukgegaan.

If I could give zero i would .Bought from Regatta through debenhams.com.had to return an item on the 20th April 2026 and here we are at 9th May still no refund .I've had an email today saying refund on way but will be another 3 to 5 days to arrive .That's 3 weeks to repay a return .disgraceful service .I will never buy from debenhams again or regatta .

Awful customer service. Order was never actually delivered due to Evri just delaying delivery and eventually returning it to sender (without actually attempting delivery). Regatta's customer service is entirely AI generated with no option to deal with actual person. Was told essentially it is not their problem and that I would receive a refund in around 3 days and need to reorder. AVOID!

These negative reviews are very accurate regarding the returns process. Rubbish customer service and website to return items. Would like to record a zero but unable to do so. Strong recommendation not to buy from this company.

Wish I’d seen these reviews before buying online!! Trying to return items that don’t fit - website doesn’t recognise my order number!! Customer service / live chat not working- head office don’t answer . Now have to travel 40 minutes to a shop who won’t give refund but will return items FOC . Heaven knows how long it will take to be refunded.
AVOID !!!

Im hoping and praying this is not a scam company. I paid and received an item all in good time. The item was good but it didn't fit me. This is when it got worrying. Trying to return an item Via their web page is nothing short of a nightmare. Too many Acknowledgment emails from different people that have absolutely no relevance at all to my return. This return has also been paid for yet Im still stuck with this item that is no use to me what so ever. Very unprofessional.

I ordered some walking trousers and although they were really good quality the size was completely wrong. No way these were a size 16, more like a 12. So I had to pay to return them at the local parcel shop. I sent them back on the 13th February and Evri tracking advised me they had received them by 16th. I waited but still no refund. I contacted them and they said the refund can take up to 14 days but it had been more than that. They said as 'gesture of good will' they had now refunded me. That was 9 days ago and still no refund in my bank account or any sign of it in Paypal.
I won't be buying anything else from them and recommend to not buy online.

Bought a coat online got email to say they got the order then another to say they cancelled it as out of stock but they said they hadn't taken any payment. Only to discover they HAD taken payment and over a month later still not refunded. No number to call them so I emailed them and just got replies back saying they had not taken payment even though I have sent them screenshots of my PayPal as proof! Not that I wanted to as that is private info. I asked for a manager to deal with this and that I did not want another reply saying they haven't taken payment. Yet to hear from them tomorrow. Absolute scammers beware of this company.

Returned in store on the 30/01/26 sent many emails asking where my refund is still waiting no phone number to call customer service and the emails are repeated from different people asking same information and nothing happens !!!

I received a coat in December 2025, i returned the coat which i received an email confirming this. I have been waiting for a refund since December, they claim to have paid the refund on 12th January but this payment is missing? Tried online chat it says its closed, tried head office says it doesn't except calls? I have emailed over and over and still no reply! This is terrible customer service, nothing is working? Any ideas on what to do next? I have ordered from Regatta on 7 occasions, but i have never returned an item, but now their seems to been an issue??? Everything sounds dodgy to me?

Having ordered from Regatta, the item ordered was supposed to have been delivered by EVRI, who in their usual manner appear to have lost it. I have tried calling various numbers for Regatta but they all lead to a voicemail saying that I should leave a message and someone will call me back within 2 hours. The phone then rings once and you get a message saying the mail box is full.
I have emailed and received no reply and have used the online chat but there is no response to that either. I'm very disappointed because I have used Regatta for many years and always been pleased. It's a shame that they now use, for there deliveries, the worst courier service in history otherwise this order would have been delivered and I would I am sure be as happy with Regatta as ever. This unfortunately has shown up a serious flaw in Regatta's customer service and as all options to contact them have now been ignored so now I'm only left with one option and that is to issue a Court Claim.

Regatta has not given me a refund for an item it acknowledged it had received in October 2025, three months ago. It says a refund is on its way but nothing has come in to my account. It has terrible customer service.
Possibly this company has financial problems. Avoid online purchases.

Absolutely ridiculous customer service.
I placed a second order with the Regatta, and hoping it will be delivered quicker, I ordered it to be collected from the Evri drop-off/pick-up shop. I made a huge mistake. It took longer, and I left for holidays without the warm coat. But it was only the beginning. As I never picked up the order after (was away and did not need it after the travel anymore, as I had to buy something in the country I was travelling to), I presumed (and it stated on the page too) the order will be returned to the seller automatically and refunded. No way. It took ages to clarify with customer service that I did not pick up the order, and even when I proofed it and they confirmed the refund was issued - I never received it. Now I keep on writing them emails – different members of staff are answering them rather slowly, and I need to explain the same again and again.
So, still no refund. No phone number and their chat is not live at all. (((

Order despatched should have been delivered on 23rd December, told delivery would be on 24th another message saying delayed. I then get messages saying that the courier came but couldn’t deliver. I live in small block of flats with an entry phone which the courier seems incapable of using. Emails to Evri and Regatta don’t help. Tried the phone number on their website it doesn’t work.Rubbish

Still waiting for my parcel since the 19th of November 58606039 customer service is of waste the time.

Regatta are make it difficult as possible to sort it out.