RCIB Bewertungen 19.067

Jack was very polite and helpful and all sorted in 2 minutes.

IAN WELLS was very helpful and polite, I could see that he has a great skills and knowledge. He is a great guy
Thanks 🙏

I paid £350 to insure my van with RCIB mid January. I purchased a same model van only a few years younger and was quoted a staggering £742 extra to swap them insure over which would cover me from June.
I didn't bother and set up a new policy for a whole 12 months with Hastings Direct for £417.
RCIB might quote low to get your custom but in my experience once I wanted to make any changes they just wanted to rip me off. I daren't imagine how it would be if I ever had a claim. SHOCKING SERVICE.
I will say though the employee I dealt with was very professional, it was just out of his hands.

Very kind lady who helped update my insurance policy with additional drivers and changes. All done over the phone in my lunch hour which made my life much easier. Very efficient, obviously good at her job and was understanding. Thank you

I was a victim of identity fraud recently and CHERYL AUSTIN was most helpful, understanding and empathetic with the issue. I fully appreciated the help and service provided.

Cheryl A, was of great assistance to me and resolved my issue within a matter of minutes. Service with a smile that could be heard through the phone! Great asset to RCIB

Spoke to Cheryl Austin about changing my car policy for a new vehicle and she made the process quick easy and stress free would highly recommend dealing with her and the company

Clear efficient service, gave 3 options to cover my needs. Excellent telephone manner and a knowledgeable and patient operative. This lady is worth her weight in gold and it’s one of the main reasons I stay with RCIB. She is deserving of some kind of bonus. Thank you Deborah.

Price of insurance was fair enough.
I had a query which was dealt with proficiently ,accurately ,fairly and considerately by a very kind and helpful lady Cheryl Austin. I was quite anxious about making contact by phone but as soon as this lady spoke I knew I had made the right choice (pun intended).

Cheryl has fantastic customer service attitude very polite cheerful and explained everything i needed to know.
Would be a great asset in any team or work place.

Very disappointed with my experience with Right Choice Insurance (also known as Pink World Insurance). I agreed to a quoted price, but the cost was increased afterwards, which I found misleading and unfair. Communication was poor, and I didn't feel the original agreement was honoured.
My advice to anyone considering this company is to do your research, read all the terms carefully, and make sure you get everything confirmed in writing before signing up. Based on my experience, I would not recommend them.

Deborah Fabian was polite, clear, articulate and most importantly, efficient.

Great service from Ian W, call answered promptly and my queries delt with quickly and efficiently.

Very polite and friendly customer service

Cheryl was a star! Really helped me and was very quick

Cheryl understood and dealt with my issue. I am not happy due to the company charging customer the full deposit and plus fee of £39.58 and within 14 days cooling off period, never heard of this daylight robbery! I paid the fees to get out of the contract but made it clear what I thought of their clauses and that I will be taking further action. She was helpful and had empathy with the situation, at end of the day she just follows the rules . She's not making money from the ill gotten gains the companies making from fleecing customers!!!

Fantastic service I could not ask for a better service, Everything is simple and straight forward. They answer phone lines pretty quick and dont have you on hold for ages. I spoke with I guy called Ian today I found him a very happy chap and he sorted my query out straight away. 10 out of 10 on customer service

Cheryls customer service was excellent, the help was useful and informative and could not have been given by AI, or a person with lesser knowledge, 2 or more thumbs up.

We recently took out a new car insurance policy online and, after receiving the documents, realised that some changes were needed. My husband called customer services and was pleasantly surprised that there was no waiting time. He was then transferred to Cheryl Austin, who was friendly, professional, and extremely helpful throughout the process.

Cheryl quickly updated all the required information and arranged for the amended documents to be sent over promptly. She made the whole experience straightforward and stress-free, providing excellent customer service from start to finish.

Thank you, Cheryl, for your efficiency and professionalism. Great service and a real credit to the company.