QuestGates Bewertungen 

After my last review 15th November I get an email today threatening defamation 🤔 from the Compliance director - how does the SRA authorise these solicitors behaviour threatening vulnerable people - case reported and hopefully the appropriate action is taken 😡😡

I would put zero stars if I could. This company is awful to deal with. Communication is poor and customer service is absolutely awful. Avoid at all costs. It’s also interesting to note that there’s a sudden influx of 5 star reviews I wonder if quest gate are giving people an incentive to review them well on here as their current google reviews stand at 1.4 With many people extremely unhappy

Excellent support, great communication throughout the process very much reducing a stressful situation.Sue Gillies quite excellent in understanding our needs and helping us through everything. Couldn't recommend QuestGates more highly.

QuestGates recently carried out a valuation on my house, and I couldn’t be happier with the experience. From the moment I booked the appointment, the team was incredibly kind, helpful, and professional. They made the whole process smooth and stress-free, and their communication was clear and reassuring throughout. I highly recommend QuestGates for anyone looking for reliable and friendly valuation service!

We were delighted to have met Sarah-Jane and our claim was dealt with in a Professional, efficient timely manner and communication was excellent from start to finish.

I have worked with Questgates for the past 6 years and find them professional and excellent at what they do.

I have dealt with Questgates now for 20 years and they are a fantastic group of people and their service 2nd to none

Ran very smoothly from
beginning to end.
Made to feel comfortable with every conversation and out of a terrible situation came calm and support.

We have dealt with this company for a number of years and they never fail to maintain a very high standard of service which is rare these days in our industry.

Julie was fantastic, she explained the report, and what impact this may have on myself, answered my questions and made me feel at ease in an unknown situation.

The company we very helpful from their first visit to assess the damage and then liaising with our contractor during the refurbishment. Their prompt actions throughout and with arranging insurance payments helped us through the stressful experience

So far I’m having a really difficult time with this company, lack of response to phone calls and emails, taking months before any work could be started.
Compared to Sainsburys insurance which I’ve had to use in the past, this is very poor

Our claim following damage caused by Storm Darragh was handled quickly and efficiently throughout. Most impressed. Thank you.

QuestGates have handled our subsidence claim expertly from beginning to end. Julie at QuestGate has kept us informed by email or telephone at every stage from initial surveys to the issue of a Certificate of Structural Adequacy.

Regarding our claim from May this year Georgia Mortlock has been excellent throughout. She has alway answered our calls promptly and been so helpful during what has been a stressful time. She came to visit us and assess the damage, has been in constant contact since her first visit and has not only been very professional but very understanding.

helpful, communicative and straight forward.

Communication is very slow. I made a claim on a household policy in August. Since then Questgates have sent a series of PDF "letters" as email attachments (why?) Each time they ask for another piece of information, rather than asking for everything in the first place. There is a large policy excess which almost certainly means we will be paying for the repairs ourselves anyway, but I am intrigued to continue with this drip drip drip process to see just how long they string it out for before telling us we can't claim anything anyway. It's like being stuck in some sort of 1930s letter exchange that's been uploaded to today's tech without speeding up the process at all.

Georgia was excellent. Responsive, thorough and helpful. Top marks.

This is how this firm treat stroke victims by bribing them to close claim and using other peoples mobile phone to do it😡😡 - Duncan Smith is the solicitor!!

Questgates were professional, helpful, informative, and a pleasure to work with. Once questgates were appointed the whole process ran smoothly, and efficiently.