QuestGates Bewertungen 

Every point of contact was dealt with professionally, efficiently and in a timely manor a very good experience

They have been really helpful. They chased the matter with us even at the times we were busy and they wanted to help and sort our claim out.
Sanjay was expert and knew what he is doing. Quick at replying and professional.
Thanks to the team.
I have dealt with other teams before these guys were more underrateding and helping in my opinion.
I recommend them to others.
Thank you guys
Els

From the start of our insurance claim Questgates were so helpful and efficient. Our thanks go especially to Georgia Mortlock and Laura Dobney who were so good and so helpful at a very traumatic time for us as my husband had recently had a stroke. All went well from start to finish.

Fabulous service from start to finish. Kathryn Beautyman kept us informed throughout the claim and each tradesman appointed showed up on the date & time stated. Job finished and left the house looking fresh & clean. Would 100% recommend.

Michael Hicks and Gina Parry, in particular, who dealt with my case were fantastic. Approachable, efficient and really helpful in removing some of the stress that goes with insurance claims. Others not involved with the case who answer the phones are also helpful in giving updates when the allotted case manager isn't available.

Mr Shinu was very helpful in answering queries and moving my claim along. He answered any queries I had as they came up. I was happy with the result of my claim.

I can't commend NFU enough for the manner in which they dealt with my recent claim. They made every step in the process easy & dealt with the entire process efficiently , promptly & courteously.

My experience with the team at QuestGates was nothing but positive, from 1st contact to the last
The loss adjuster Michael Peterson was polite and empathetic to our problem, his assessment was very thorough and fair, we felt supported.
Mr Peterson had the opportunity to meet with our contractor to discuss the works to be done, instructions were clear and concise
There was good communication throughout, payments were made promptly on receipt of Invoices
I'm happy to share our experience

Everything worked very well, no hassle at all, would certainly be happy to work with them again.

I started a claim, but the damage wasn't as bad as expected and stopped the claim. They were very helpful and professional.

ZERO Star if possible – Completely Frustrating Experience, No Progress After 17 Months

I engaged QuestGates Loss Adjusters through my insurer to handle a valid claim 17 months ago. Since then, I have seen no meaningful progress — only repeated delays, disappointing service, and constant excuses.

Here’s a summary of my experience:

The adjuster assigned to my case changed multiple times — one became ill, another left the firm, etc.

Each time, I was required to re-submit the same information over and over — countless forms, documents, and emails — with no consistent tracking or ownership.

Important emails have been ignored or “lost”, or even deleted without being read.

They keep demanding the same requirements repeatedly, as if previous submissions never happened.

Despite my follow-ups, no resolution, no status updates, and no sense of urgency from their side.

After 17 months of waiting, I remain with no compensation, no clear communication, and mounting frustration. It’s astonishing how one can be so incompetent and disorganised over such a long period.

If you value efficiency, accountability, and transparency, steer clear of QuestGates. Their service has been unacceptable and completely unprofessional.

Lack of professionalism and disrespect no interest in resolving your claim whatsoever.

Absolutely incompetent at everything after my first loss adjuster decided to go off on sick for 3 weeks without telling anyone from the company also he would never answer his phone and also had no answer phone this held our claim up by atleast 3 months and then after that going on long term sickness and being sacked then we was appointed our second loss adjuster through questgate then the second part time loss adjuster only passed on to our third loss adjuster needless to say no updates I had to call them every time to get any updates even though I made it very clear I needed regular weekly updates I have just been told Hastings have taken questgate off my claim totally due to there total lack and regard to anything that has been asked of them I hope no one else has to deal with this company as they have caused so many problems upset and drove me crazy with how little they care I hope never to have to deal with this company ever again

Since QuestGates were appointed as my claim handlers, I have had nothing but problems. Communication has been extremely poor, and there has been little to no follow-up on my case.

My claim was logged in September 2024. A year has now passed — it’s September 2025 — and the remedial works on my property have still not even started, despite the fact they should have been completed by the beginning of August 2025. Despite repeatedly chasing for updates, I was left in the dark for long periods of time.

Even my insurers were chasing them for information on my claim and received the same lack of response. They had to escalate the matter internally.

My insurers apologised to me for the way Questgates have mishandled my claim and even returned my premium as a good will gesture.

Over time, I have had several changes in both loss adjusters and surveyors, but each change brought no improvement — the same lack of communication, stalling, unable to get through in the phone and lack of progress continues. I was even forced to raise a formal complaint both with my insurance company and with Questgates, which led to another change in loss adjuster, yet the issues remained exactly the same. Another stalling tactic.

When you go to Questgates website, this is what they claim "Every adjuster in our team has been selected for their aptitude to deliver a great customer experience" This is an absolute joke and has definitely not been the customer experience I have received. In fact I'd go so far as to say it is completely non existent as far as my claim handling goes.

Due to the ongoing mishandling of my claim and the way it has been managed, I am now left with no choice but to seek legal advice out of necessity.

This has been a deeply frustrating and stressful experience, and I would never use them again and would not recommend QuestGates based on my experience and how my claim has been handled.

The same as with all the other customers here, the service we have received has been very poor. Continuous delays and excuses. I have raised a complaint with our insurer but to no effect; zero accountability taken by either them or QG to actually take responsibility for delivering a good customer outcome. Hugely frustrating and upsetting for our family.

Once the claim was passed on to the company prompt action was taken and handled the claim within a set timeframe.

Despite some of the bad reviews, I’ve personally had a fantastic experience with my claims handler Chris Perrin. He has guided me right from the start, until the end, has responded to me always in an efficient manner, been very compassionate over the phone, and I was more than happy with my final settlement offer. Don’t lose trust in this company.

Appalling customer service! They never get back to you so you have to constantly chase. It took them nearly 2 weeks to send me the decision letter on my claim and that was only because I kept calling and chasing! I have informed them I want to appeal the decision, I was told a manager would call me back. A week later, no manager has called me. I have chased again and all I get it ‘I’ve sent them a message asking them to review urgently’ no timeline, no apology, nothing! Disgusting service. Poor company! My advice would be to never use them. If you want to make a claim, chances are they will find a reason not to pay out. Quick to take your money though!

Unbelievably incompetent, no urgency, no attention to detail, no common sense, no customer care. My bathroom ceiling collapsed on 3 March making holes in the floor large enough for an adult to fall through. We’re now nearly six months later and they’re asking for yet more quotes. These could have been requested months ago. Meanwhile, I have lumps falling off the exposed joists into my bathroom every day, can see the neighbour through the ceiling and have holes large enough to fall through on the floor. It’s hard to understand why anybody would use this company that makes a bad situation even worse.