Profile Pensions Bewertungen 

Very helpful

Absolutely terrible communication
I can no longer keep my pension with them because I no longer live in the UK, but they have made getting it out so hard!
They don't reply to messages, which they say they will within 48 hours
They have sent me 2 messages in the last week to say log into your account, we have sent you a new message, which there hasn't been a message, and they ignore me when I ask what it is!
And 6 weeks on, after they said around 2 weeks, I still haven't had any money

Account manager was polite and helpful. She communicated well throughout the whole process.

to be honest not a very good service haven't found what I've asked for yet ive used a different site and they have already found 3 that I asked about

Very good service to

A very pleasant person who was very knowledgeable of my requirements made the experience very enjoyable and put me at ease with regards in making decisions that will affect my senior yrs ahead, she was polite and very professional without being condescending and always gave the impression that she was fully up to date with the required information to help me with my thoughts/decisions.

Excellent advise , very clear and easy to understand , explained everything brilliantly .
Showed patience when I needed further help understanding all the processes .

Unreliable Service
With my new role, I will definitely not be continuing my pension contributions with this company again.
I submitted a withdrawal request but received no confirmation email or update. A week later, I attempted to make another withdrawal request, only to be informed that they were already aware of my previous request. Despite this, I still had not received any communication confirming the status of my withdrawal.
After 10 days had passed, I contacted Profile Pensions and was told that someone would call me back within 2 days. Unfortunately, no callback was received.
I then received an email from Richard Penney on Monday 11th May stating that I would receive my funds on Friday, 15th May. However, I later discovered that the withdrawal request had only just been processed, meaning the original information given to me was misleading.
As a result, I have now been left without funds over the weekend, which has caused unnecessary stress and inconvenience. I am extremely disappointed with the poor communication, delays, and lack of reliability throughout this process.
I just received an email from Nawaz saying that I should get my funds today or by next week... I have news for her I spoke to Aegon, they informed me that you just made my request today. They were helpful, saying I should get my funds by next week. You should have called me.

I have been with Profile Pensions for a number of years. All appointments were over the phone with all security in place. I have had very good & well managed returns on my Pension, kept well informed on their App plus by Post. I would certainly recommend!

Dale Maddocks

My agent was patient with me and made sure that I understood the opportunity available

Very professional every time I asked a question I got an answer back fairly promptly I get regular updates from my advisor and the log in proceedure is simple enough although not a dedicated app but easy enough

Looked for my old pensions and moved for me

Did what they said they’d do can’t ask for much more

Everything was easy, I had another pension that I wanted to transfer. A few clicks and the relevant reference numbers and it was set in process. A few weeks later it was done. That's it. Straightforward - if only everything could be so easy.

Great service, very professional

After a few mistakes I did talk to my advisor who have good advice and put my mind at rest

Talking to an agent with good knowledge and being sympathetic to needs.

The best financial plan anyone can have is to contact Profile Pensions. I am so happy with every interaction I have with them after being a client for several years now. I highly recommend them for all your pension needs.

Scot on the phone help me through the full process .