Do not use this company for your plumbing fixes, the engineers they use are incompetent and have no idea what customer service is. I am no on Day 6 without a working boiler and a 102 year old in the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Quick response - didn't have to wait long to get through on the phone. 'Bappy' did an excellent job in taking me through the process to get our blocked drain fixed quickly. Clear and coherent commun... Mehr ansehen
Unternehmen hat geantwortet
Brilliant - would definitely recommend. Spoke to a fantastic guy on the phone - Joel M. He went through all the boiler options and was very knowledgeable. I know nothing about the tech and wanted all... Mehr ansehen
Unternehmen hat geantwortet
I received excellent customer service from Bappy. He was very helpful, polite and professional over the phone. He took the time to understand the problem with the heating in my house and promptly ar... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Preferred Management Solutions
Vom Unternehmen geschrieben
We manage. We repair. We restore.
Connecting insurers, homeowners and property owners to best-in-class trades, locally, regionally and nationally.
Based in our 24/7/365, 100-seat call centre in Newcastle-upon-Tyne, we are ideally situated to provide our services across the length and breadth of the UK and Northern Ireland.
Kontaktinformationen
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, Vereinigtes Königreich
- 0191 422 8826
- info@wearepreferred.co.uk
- www.preferredmanagement.co.uk
4,4
Hervorragend
1957 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 73 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
JOB RESOLVED
I was sorted out a company to solve the problem I had with wasps. The job was soon done.
30. Juni 2026
Antwort von Preferred Management Solutions
Thank you for your feedback. I'm pleased the team were able to assist you efficiently!
Please do not hesitate to reach out in the future!
Have a great day!
Vicky
First time I have experienced loss of…
First time I have experienced a burt pipe in my home while my partner was away.
I was loosing faith in this company after speaking to 2 or 3 people who never responded back or had a bad attitude with me. I then spoke to a lovely lady I think called Sara who was very patient with me. I must of come across very abrupt with being worried over the scale of the damage. She had a lovely tone and manner and was extremely helpful and polite, which put me at ease. Faith now restored.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you kindly for sharing this feedback with us!
Im delighted to hear that Sarah was able to reassure you and provide the support you needed. We'll be sure to pass on your kind words to her, as we know she'll be pleased to hear the positive impact she had during such a difficult time.
Thank you again for your feedback and for giving us the opportunity to restore your confidence in our service.
Have a great day!
Vicky
Head of Claims
Worst company ever
Worst company ever. What a mess I've been left with after their plumber came. Two towels wasted floor in a mess.
Total disgrace
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
I'm really sorry to hear about your experience. This certainly isn't the level of service we aim to provide.
I'd like the opportunity to look into this for you and understand exactly what happened. Could you please email your claim details, contact information, and any photos (if available) to feedback@wearepreferred.co.uk. Once we receive your email, we'll investigate the matter thoroughly and be in touch as soon as possible.
Thank you for bringing this to our attention, and I apologise again for the inconvenience caused.
Vicky
Head of Claims
Amazing service
Amazing service, boiler was not firing up, the communication and the whole transaction was smooth and very quick, advisors were very helpful, polite and professional. Would definitely recommend paying the extra for the home emergency cover
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for your response.
I'm so pleased to hear the Team lived up to expectations and your Claim journey was a smooth one!
Have a great day!
Vicky
Antwort von Preferred Management Solutions
Thank you for your review.
I'm pleased to hear you were happy with the service we provided. We as a Team really appreciate your feedback and thank you for choosing us!
Have a great day!
Vicky
Head of Claims
Kate was absolutely amazing
Kate was absolutely amazing, friendly and helped me resolve the issue with a smile.
If everyone was as helpful as Kate it would only improve the company.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for taking the time to leave your review.
I'm pleased to hear Kate was able to resolve your issue and provided such friendly, helpful service. I'll be sure to pass your kind comments on to her.
Thank you for leaving this review & have a great day!
Vicky
Head of Claims
Superstar
Professional, Respectful, Polite,
From the moment they handled the call (Customer Service) to the Engineer Spencer who visited the house.
The engineer Spencer the moment he visited the house (3 times) to the day of installation of the New Boiler. Spencer was amazing.
He knows what he's doing, also can ask him questions and his knowledge is exceptional.
Spencer installed an a New Boiler for my mother. She is an elderly lady with disabilities and OCD.
Spencer was very careful and polite.
He explained before installing and after the installation.
He also cleaned before he left.
We are very happy with the service's Spencer provided and also with the Preferred Team.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for taking the time to leave your review.
I'm pleased to hear that you had a positive experience. It's great to know Spencer took the time to explain everything, worked with care, and made your mam feel comfortable throughout the installation.
I really appreciate your feedback and your trust in Preferred. Ill be sure to pass this on to Spencer also!
Have a great day!
Vicky
Head of Claims
Danny was fabulous!
Danny was fabulous. Professional, helpful. Understanding and very responsive. Great job. Keep up the good work. Thank you.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you so much for your feedback.
I'm pleased to hear that Danny was professional and helpful and met all expectations for you! Ill be sure to pass on this feedback to him.
Have a great day!
Vicky
If you want great customer service - ask for Paradise!
I spoke with a LOVELY lady whose name is Paradise. I'm on the spectrum and mostly deaf, so phone calls are exceptionally difficult for me. We were accidentally cut off during the call - and I expected having to call back and go through it all again... But Paradise rang me back within a minute. I was blown away. Not only that, Paradise's kindness and patience and empathy when I sometimes stuttered put me at total ease. In addition, Paradise went above and beyond and called the Engineering firm to ensure the appointment for me on the call.
Thank you so much for just being you Paradise... ❤️
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you so much for your kind feedback.
It is lovely to hear how at ease Paradise made you feel and the patience she has had whilst managing your expectations. Ill be sure to share this feedback with Paradise, I'm very certain she will appreciate this.
If you ever need our support in the future, please do not hesitate to reach out.
Have a lovely day!
Thank you,
Vicky
Head of Claims
Antwort von Preferred Management Solutions
Thank you kindly for leaving this feedback. I'm pleased to hear you are satisfied with the service provided.
Have a lovely day!
Vicky
Excellent service and Robert was super…
Excellent service and Robert was super helpful and very nice.
12. Juni 2026
Antwort von Preferred Management Solutions
Thank you very much for your kind feedback. I'm pleased to hear of the satisfaction with the delivery of service.
Best Regards,
Vicky
Very poor service
Failed to live up to their own promises, under delivered.
Emergency with hole in roof leaking water into house which took a ceiling down.
Emergency trade came 24 hrs later, took a look, didnt do anything by ways of repair and said it would need to be quoted for.
Nothing for 3 or 4 days (remember hole in roof still). Chased and was told a quote would be with me in 4 hours. 3 days later nothing, 1 week on for initial problem being reported as an emergency.
Then a phone call with an apology and still no quote.
Decided to use local trade to get fix done.
Very poor service and as they are LVs preferred choice i think i will be change insurance provider also. Would not use ever.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for taking the time to share your feedback.
I am sorry to hear about your experience and appreciate how frustrating this situation must have been, particularly given the nature of the emergency and the impact it had on your home. I can understand why the delays and lack of communication would have caused disappointment.
We take all feedback seriously, as it helps us identify where we can improve both our service and customer experience. Whilst I am unable to comment on the specifics of your case through this platform, I would encourage you to contact us directly if you would like your concerns to be reviewed further.
Should you wish to discuss your experience in more detail, please email feedback@wearepreferred.co.uk, and a member of the team will be happy to look into the matter and respond accordingly.
Thank you again for bringing your concerns to our attention.
Kindest Regards
Vicky
Would be great if there was feedback to…
Would be great if there was feedback to the landlord after the visit ( as sometimes there is a lack of information from tenant to landlord) . Also this time the link emailed for update on visit did not work
3. Juni 2026
Antwort von Preferred Management Solutions
Good morning,
I'm sorry to hear of the feedback provided and my apologies you encountered an issue with the link online.
If you do still require for me to share any information with yourself, Id be more than happy to do so. Please email on feedback@wearepreferred.co.uk and I will be happy to assist you.
Thank you for your feedback.
Vicky
Head of claims
Joel was absolutely excellent
Joel was absolutely excellent. We were really struggling to get anyone out on a Sunday to our lack of power and he worked really hard to get someone to us by 3pm at the latest. Really fab team and so, so grateful! Thank you!!
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you so much for your kind feedback.
I'm delighted to hear that Joel was able to help during such a stressful situation and worked hard to arrange assistance for you on a Sunday. It's great to know the team was able to get someone out to you by 3pm and provide the support you needed.
I'll make sure your lovely comments are passed on to Joel and the wider team.
Thank you again for taking the time to share your experience, it's very much appreciated.
Vicky
Head of Claims
David smith the customer services
David smith the customer services
personal was very helpful.
23. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for your feedback. I'm pleased to hear that David Smith from my team was very helpful and provided you with a positive experience.
I'll make sure your kind comments are passed on.
Thank you for taking the time to share your experience.
Vicky
Head of Claims
First home improvements
First home improvements , Dan and Liam have done a fantastic job on installing my windows and door .
Great job .
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for your kind feedback.
It's great to hear that Dan and Liam did a fantastic job installing your windows and door. I'll be sure to pass on your comments to the team.
Thank you again for the feedback.
Vicky
Appointment booked for 8
Appointment booked for 8 - 12 in the morning yesterday. Called at 12.42 to say the engineer was running late. Another morning taken off work and no accountability on Preferreds part. Would not recommend
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for your feedback. Im sorry to hear of your experience.
If you'd like your concerns to be formally reviewed, please contact feedback@wearepreferred.co.uk and the appropriate team will investigate the matter further.
Thank you
Vicky
David was very helpful when I had…
David was very helpful when I had issues with online claim submission
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for your kind feedback, Ill ensure David has this feedback passed over to himself directly.
Vicky
I spoke to David Smith
I spoke to David Smith. He addressed the issues in my claim promptly over call.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for your feedback. Im pleased to hear that David Smith was able to address the issues with your claim promptly during your call. I'll be sure to pass your kind comments on to him.
I appreciate you taking the time to share your experience.
The magic of Boiler Maintence & Repair Insurance
Been having continued problems with boiler breaking down. All through the visits to repair, the customer service team have been helpful, informative, & taken responsibility to resolve the problem as quickly as possible. The communication, & helpfulness have been outstanding, the call back from David Smith was especially helpful. Well done!
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thanks for your feedback.
It’s great to hear that you found the team helpful, informative, and proactive in working to resolve the issue as quickly as possible. I'm especially pleased that David Smith’s callback was so helpful, and we’ll be sure to pass your kind comments on to him and the wider team.
All the best
Vicky
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.