Quick response - didn't have to wait long to get through on the phone. 'Bappy' did an excellent job in taking me through the process to get our blocked drain fixed quickly. Clear and coherent commun... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
So far so bad... Poorly trained incompetent claims staff who aren't able to read your record correctly so repetitively ask the same details (he asked for my address twice even though he alre... Mehr ansehen
Unternehmen hat geantwortet
Brilliant - would definitely recommend. Spoke to a fantastic guy on the phone - Joel M. He went through all the boiler options and was very knowledgeable. I know nothing about the tech and wanted all... Mehr ansehen
Unternehmen hat geantwortet
I received excellent customer service from Bappy. He was very helpful, polite and professional over the phone. He took the time to understand the problem with the heating in my house and promptly ar... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Preferred Management Solutions
Vom Unternehmen geschrieben
We manage. We repair. We restore.
Connecting insurers, homeowners and property owners to best-in-class trades, locally, regionally and nationally.
Based in our 24/7/365, 100-seat call centre in Newcastle-upon-Tyne, we are ideally situated to provide our services across the length and breadth of the UK and Northern Ireland.
Kontaktinformationen
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, Vereinigtes Königreich
- 0191 422 8826
- info@wearepreferred.co.uk
- www.preferredmanagement.co.uk
4,5
Hervorragend
1954 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Quick resolution to a blocked drain.
We had a blocked drain and was put through to Jazz in Home Emergency dept. He was extremely helpful and polite, and he is a credit to the company.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for the great feedback. I have shared this feedback with Jazz and gave him some recognition for this.
I'm pleased he was able to assist you appropriately.
Have a great day!
Vicky
Head of Claims
Antwort von Preferred Management Solutions
Thank you for the great feedback! We appreciate it! Always a pleasure helping our customers.
Best regards
Vicky
Head of Claims
Prompt arrival of relevant firm
Prompt arrival of relevant firm. Polite and efficient. Only issue was I was reporting a blocked toilet issue and the only option proferred was "toilet not flushing" so the first person to attend apparently did not have appropriate equipment. All fine in the end.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you so much for the feedback. I will take this feedback away and we will work on this internally.
I'm pleased eveything is resolved now for you.
Have a great day!
Vicky
Chasing payment from them
Sub contractor here. First time working for this outfit. I'm already chasing payment from them.
4. August 2026
Bewertung ohne vorherige Einladung
Thank you so much Bappy
Thank you so much Bappy, our Preferred Management Solutions contact, for being so helpful, professional, warm and friendly in all our phone calls, keeping us informed and on track with what was happening with our repair situation. Very much appreciated!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you so much for your lovely review.
I’m really pleased to hear that Bappy was able to help and that you found him professional, warm and friendly throughout your customer journey. We know how important it is to keep customers updated, so it’s great to hear that Bappy kept you informed and helped make the process feel a little easier.
I’ll make sure your kind comments are passed on to Bappy – he will really appreciate it!
Thanks again and have a great day!
Vicky
Head of Claims
Easy to get through on the phone and…
Easy to get through on the phone and they were friendly and responsive. Remains to be seen how soon the plumber comes out and the job they do, so bit early to give a full review (hence only 4 stars)
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for taking the time to leave a review.
I’m pleased to hear that you found it easy to get through to us and that our team were friendly and responsive when you contacted us.
I hope the attendance went well and all expectations met!
Thank you again for your feedback, and we appreciate the 4-star rating.
Have a great day!
Vicky
Head of Claims
Very quick response
Very quick response. Engineer arrived to evaluate the problem within about an hour of making contact. Excellent engineer, helpful and friendly. Problem now fixed!
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you so much for the positive feedback, Ill ensure the engineer is passed over this feedback. I'm pleased we were able to help at your time in need.
Have a lovely day!
Vicky
Head of Claims
Great service
Happy with the service I received.
Asked for a call back and got one back quicker than expected.
Claim completed on my behalf over the phone and accepted and engineer booked to turn up within the hour.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Im pleased to hear the Team were able to assist with your case and provide one of our trusted engineers to you promptly.
Have a great day!
Vicky
Head of Claims
swift and effective response to rid of…
swift and effective response to rid of a wasp nest
17. Juli 2026
Antwort von Preferred Management Solutions
Thank you so much for the kind feedback. Im pleased we were able to assist and the Wasps are now clear.
Thank you
Vicky
Head of Claims
Antwort von Preferred Management Solutions
Thank you so much for the kind feedback. Im pleased we were able to assist!
Have a lovely day,
Vicky
Head of Claims
The agent Bappy thorough and helpful
The agent Bappy thorough and helpful i arranging visit
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you so much for providing feedback on Bappy. I'm please he was able to make arrangements for you in adequate time. Ill be sure to pass this over to him.
Have a great day!
Vicky
Head of Claims
Bappy Just helped with my claim
Bappy Just helped with my claim. He was really helpful and dealt with my claim really quickly. Excellent service. Thank you.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you so much for leaving this feedback. Ill ensure this feedback is passed over to Bappy. I'm pleased he was able to support you in your time in need.
Thank you,
Vicky
Head of Claims
Re arranged appointment
Bappy was totally understanding and efficient dealing with my enquiry and it was sorted in no time. Excellent service 👍
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you kindly for leaving this feedback! I am pleased to hear Bappy assisted you with your enquiry and was able to resolve your query!
Ill pass this on to him.
Thanks
Vicky
Head of Claims
They are contracted for insurance claim…
They are contracted for insurance claim management. They seems to use staff with poor training and little understanding of the policies, which leads to a very difficult claims process - to say the least.
Every time you have to raise a complaint which then they agree the complaint and sort the issue.
I would avoid where possible.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience did not meet your expectations.
I appreciate how frustrating it can be when a claim does not progress as expected. While our teams receive ongoing training and support to ensure claims are managed in line with policy terms and our clients' requirements, I recognise that this was not reflected in your experience.
If you would like me to review this matter further, please email: feedback@wearepreferred.co.uk and I can asses your case.
Have a lovely day & sincere apologies again!
Vicky
Head of Claims
First class service
First class service. Superb electrician.
Originally the appointment was offered the next day, but after I explained it was urgent for medical equipment , you escalated it and arranged for your contractor to come that afternoon.
Great service. Thank you.
13. Juli 2026
Antwort von Preferred Management Solutions
I am pleased to hear we were able to turn around the customer journey and get an engineer out to you promptly!
We appreciate the feedback!
Have a great day!
Vicky
Head of Claims
The insurance contact was Very helpful…
The insurance contact was Very helpful and when I answered a question about as appliances not quite understanding the question he realised my problem. I should say I am very dyslexic and at times of stress easily miss understand things.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for taking the time to leave your feedback.
I'm pleased to hear that our advisor was able to recognise the misunderstanding and provide the support you needed. I appreciate you sharing that you are dyslexic, and I understand that situations like making an insurance claim can be particularly stressful.
Our aim is always to listen, be patient, and ensure we communicate in a way that best supports our customers. I'm glad we were able to assist you and help resolve your query.
Thank you again for your kind words, and I wish you all the best.
Vicky
Head of Claims
Happy was super helpful and sorted my…
Bappy was super helpful and sorted my claim during the call, thanks a lot!
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you for your feedback. Bappy is please to see the review left for him and it s greatly accepted!
Have a great day!
Vicky
JOB RESOLVED
I was sorted out a company to solve the problem I had with wasps. The job was soon done.
30. Juni 2026
Antwort von Preferred Management Solutions
Thank you for your feedback. I'm pleased the team were able to assist you efficiently!
Please do not hesitate to reach out in the future!
Have a great day!
Vicky
First time I have experienced loss of…
First time I have experienced a burt pipe in my home while my partner was away.
I was loosing faith in this company after speaking to 2 or 3 people who never responded back or had a bad attitude with me. I then spoke to a lovely lady I think called Sara who was very patient with me. I must of come across very abrupt with being worried over the scale of the damage. She had a lovely tone and manner and was extremely helpful and polite, which put me at ease. Faith now restored.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
Thank you kindly for sharing this feedback with us!
Im delighted to hear that Sarah was able to reassure you and provide the support you needed. We'll be sure to pass on your kind words to her, as we know she'll be pleased to hear the positive impact she had during such a difficult time.
Thank you again for your feedback and for giving us the opportunity to restore your confidence in our service.
Have a great day!
Vicky
Head of Claims
Worst company ever
Worst company ever. What a mess I've been left with after their plumber came. Two towels wasted floor in a mess.
Total disgrace
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Preferred Management Solutions
I'm really sorry to hear about your experience. This certainly isn't the level of service we aim to provide.
I'd like the opportunity to look into this for you and understand exactly what happened. Could you please email your claim details, contact information, and any photos (if available) to feedback@wearepreferred.co.uk. Once we receive your email, we'll investigate the matter thoroughly and be in touch as soon as possible.
Thank you for bringing this to our attention, and I apologise again for the inconvenience caused.
Vicky
Head of Claims
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