Go2gas Bewertungen 

Worst experience. They said the heating is fix and said wait for 20 mins after 20mins the guy left and nothing is fix.

Worst company to deal with!
Keep cancelling appointments, dont come out with working equipment to carry out the jobs

Excellent service, called my insurer in the morning with a faulty toilet, they were out by the afternoon and fixed it in minutes. Really good communication throughout.

Costa the engineer came back on his return visit to fit a new radiator. He was very good and got on with the job, very clean and tidy workman. Once finished he showed me what he had done. Left the area pristine without any sign that any work had been done, no brick dust from drilling and showed me that all was good and no leaks by the new valves that he had fitted. Would recommend him to anyone. An excellent job, well done.

The engineer turned up at the property but then left without properly communicating with the homeowner or making any reasonable effort to explain what was happening. This alone was frustrating, but the customer service afterwards was even worse.

When I contacted the company to explain what had happened and provide feedback about the engineer's conduct, the person I spoke to was dismissive and ultimately put the phone down on me. I find this completely unacceptable behaviour from a company that is supposed to provide a professional service to its customers.

Good customer service is not just about sending an engineer to an address. It requires basic communication, courtesy, accountability and a willingness to listen when something goes wrong. Unfortunately, I experienced none of these.

Based on my experience, I found this company highly unprofessional and unreliable. After the way both the engineer and customer service handled the situation, I would not feel comfortable trusting them with another call-out and certainly would not recommend them to others.

I am writing this to warn others about the dangerous lack of vetting and care provided by Go-Assist. I booked an engineer to fix a standard bathroom light switch. They sent a subcontractor through their "Go2Group" network who was completely incompetent.
Not only did the engineer fit the completely wrong component—installing an intermediate switch instead of a compliant double pole switch—but he miswired it to create an intentional "dead short" circuit. As verified by an independent certified electrician, whenever the switch was flipped to "OFF," it instantly crashed and tripped my entire property's mains fuse board!
This severe electrical negligence sent dangerous power surges through the system, risking destroying the main motherboard on my expensive Nuaire home ventilation system, and forced me to leave my bathroom lights burning 24/7 just to keep my property's power on.
When challenged, Go-Assist tried to dodge accountability using petty word games and administrative excuses, completely ignoring the active safety hazard left in my home. I have had to pay a competent local independent professional to safely remove their dangerous hardware and repair the circuit.
I am demanding a full refund immediately. My booking reference is LBR7701534. Trading Standards and Citizens Advice have been formally notified with the certified independent electrical report. Avoid this company at all costs if you value your home's safety!

I had the worst experience with go assist who charged me nearly 250 for a bathroom light with ventilation connected to the same switch which needed a new one and the guy was awfull he gave me the wrong switch a high amount of power went into a small connector light switch it was hazardous and I had to use a local tradesman which I should of now done in the first place which was cheaper to rectify it and get the correct switch

Please avoid this company was referred to by my insurance company Home Emergency Assist. Bad time keeping I had a whole days of work wasted waiting for them. Eventually when Engineer turned up at 9:15 pm after numerous calls I made. I made arrangements for his parking eventually when he did arrive because it was late evening out of courtesy I offered him for a drink or tea. No greeting smile on arrival, miserable attitude, in short I had to call out my usual GAS SAFE COMPANY whom I’ve been regularly using for 7 years problem solved.
Please avoid this company at all costs.
Proof can be provided of my nasty experience with this company.

The plumber turned up on time and was quick to resolve what was wrong and fix it.
She was very friendly and polite. Would recommend

Prompt response to our claim. Service politely delivered by David who kept us informed of progress - as did the texts we received - with problem solved which required 3 visits. 1 to assess problem; 2 replace some parts; 3 a further part replaced which resolved the problem.

This company was sent in response to my contacting my insurance company Policy Expert. They kept in touch at every stage and Terry arrived promptly. He did an excellent job tracing the electrical fault, which he sorted and fixed in a friendly and professional manner. 5 stars in every way.

These guys saved us over £3,000! We had a boiler problem and needed a new part. A well-known company send engineers out twice and insisted we needed a full boiler replacement. However, an engineer from Go2 Group Solutions arrived with the right part and had it fitted within 45 minutes — at a fraction of the cost of a new boiler.
Honest, efficient, and incredibly good value.
Highly recommended!

Went through our Insurance and Go2Gas were appointed, engineers were great. Costica returned and replaced a part. We have discovered another issue and have called the Company direct and arranged a visit personally. They sent Costica again the next day So far a great Company.

Costica came out and resolved my drainage issue within 15 minutes. Covered by my home emergency cover made it worth it.

On multiple occasions, the representatives we spoke with were rude, dismissive, and sounded as though they did not want to assist us. We were not provided with any clear information about the current status of our claim. Instead of offering clarification or checking the details for us, we were simply directed back to Hastings, our home insurance provider.
Each call left us feeling frustrated and unsupported. We expected professionalism, clear communication, and a willingness to help resolve our query. Unfortunately, this has not been our experience.

Our assigned engineer Costica was very polite, friendly and so quickly sorted the issue! Truly impressed how fast everything was completed and he came out the same day too. I thought such a difficult job would take a lot longer to sort out but it was done before I even finished my cup of tea! Great service from Costica!

Our roof vent tile was partially dethatched and could've dropped off anytime and a danger to kids, cats etc. The gentlemen were really friendly and restored it in no time

I have used this company through my insurance on more than 2 occasions trades men knew exactly what they were doing and done a great job all polite and professional getting my hot water fixed - highly recommend

One of your drivers has just been driving down the A404 near Marlow 21.02.26 at 16:00 very dangerously, driving right up behind people (witnessed more than once) at speed when they have nowhere to pull over. Lucky not to cause a serious accident

Used thru my home insurance. They called me within 2 hours of me contacting my insurers to book in visit next day. They rang on the day first thing to confirm time of engineer visit and Terry arrived dead on time. He was very polite and although the issue had sorted itself he still checked all sockets to make sure all was ok. I can't fault the service I had.