Platinum Car Centre UK Bewertungen 

Bought a ford fiesta st from this company the engine had a oil leak the i was not informed about plus many other faults that need sorting after just 4 days and 25 miles , tried several times to resolve this but platinum trade centre uk have shown zero interest, they have replied to this review but when I contacted them nothing changed, ie no offer of resolving this

What an fantastic company I cannot rate these guys high enough right from the start customer service was outstanding and friendly nothing was too much trouble and everyone was honest and very helpful. Neil was amazing in getting me the best deal possible and went above and beyond to make sure it was right for me, even down to sharing his lunch with my dogs 😄. I would highly recommend anyone to come here without a second thought absolutely first class throughout thankyou very much appreciated 👏

I went to Platinum Select Plus at Box both yesterday and today, looking for a replacement for my current car.
Colin was outstanding on both occasion's, and listened to everything I said that I liked/disliked in a car - and so after ascertaining what I would be using the car for, he shortlisted a number of cars for me to climb into/ test drive and also advised me which ones would work well for me and also which ones I might not get on so well with.
No pressure sales, he just had a genuine interest in finding me the perfect car and a desire to provide a first rate service. If only all used car salesmen were like him!
(As a bonus, my 2 dogs who dont like strangers, took to him straight away.. that’s always a good sign! )

Absolutely avoid at all costs. Sold me a car that was not safe. And clearly had been in an accident. Refused to take it back and asked I gave them a chance to fix it. Which was the worst botched job I’d ever seen. Timing belt ready to snap. Damage to underneath. Tried to glue the wheel arch on. Rejected and returned The car over a week ago and they still haven’t returned the funds or cancelled the agreement with the finance company leaving me unable to get finance on another vehicle.

Trying to get hold of these guys is awfully stressful! Had my car nearly 3 months and still waiting for issues to be fixed. The garage are on at them constant and so am I. As soon as you drive off they don’t care anymore. Money in hand is all they want. Wish I had got a car somewhere else as all I have had is issue. Both the garages I’ve been sent to by then have said they are always having platinum cars in under warranty and they sell dodgy cars. Keep away from them as much as you can. Updates they have never fixed the issues with my car.

My sister recently bought a car from these people, what a mistake it has been. Please be warned that these people are awful for after sale support. They are nothing but jokers and Conner’s. There is no sympathy or compassion from these people they just want to take your money and then forget about you! The lack of customer service is discoursing and you all need to be aware that these individuals and not professionals they give you the charm but sell you dodgy cars. We are currently in talks with the financial ombudsman, trading standards and watchdog. Please people be aware and please look around at other car garages. These people don’t deserve your custom take your money elsewhere where you will be respected, after sales care will be what you expect and the item you purchase will be sold lawfully and won’t cost you loads once you leave the forecourt of this garage!

We had what can only be described as a nightmare with this company, test drove a family car seemed nice and we paid for it and to pop back to collect 4 days later, I had a call from the salesman saying a engine management light came on so it had to go to main dealership (got my doubts) roughly 3 weeks later it was supposedly done. Ten minutes after leaving with the car the same management light came on, phoned and was told to take it home and a local garage will sort it out, 5 days later they, platinum, collected car from my home and we heard nothing back for days. Communication is actually awful at this company, they blocked me and my daughter. Let’s not start on the after sales manager , no phone number email only and you get a reply 3-4 days later, absolutely disgusting customer services. 2 months of hassle going round in circles. Got a refund after going to trading standards for advice , it’s worth spending a little more and go with a more trustworthy company, and maybe they’ll have a direct phone number for the after sale manager.

If I could give 0, I would. My family purchased what should have been a great car. We needed one bigger to aid the grandchildren. Car was purchased for 5k. Had to be returned less than a week later. They still have the car. And wont tell us where it is, other than that's its in plymouth. Asked for a refund. And they have us going round in circles. Garage say it's nothing to do with them. Aftersales (which garage have stated we have to deal with) are no help at all. We have proof of purchase. Proof of fault. Proof of asking for a refund. No contact number given to contact after sales manager direct (apparently he is never there and doesn't have a phone). Silly company, this will be taken further. Under consumer rights act 2015. My family are legally entitled to a refund, but as it stands, it seems this company want to waste time so a refund is no longer possible. I know the company will try to discredit myself and or family. So be it, I have evidence of all, so do to so. Would be unlawful and defamation without proof. Avoid at absolute all costs. Theifs to say the least. Although, they do act nice and friendly, almost charming when you go to purchase. Happy to remove and or change if and when issues rectified.

Brought a bmw from here nearly a year ago. The car had a dent, mark on bumper & broken window regulator. They promised me the work would be done on the window, dent and bumper & I would get a courtesy car. Dent was fixed but they refused to do bumper told me to buy a “tester pot” and paint over it and no courtesy car given. Had to wait over 2 weeks to have the car as apparently they were waiting for a part from the “main dealer” for the window, since I’ve had the car, the window regulator went on the opposite side too, which cost me over £400 to fix , the garage I used, only use main dealer parts on bmw windows, I asked them to look at the window platinum fixed as it’s not done been done properly & wind comes in as your driving. They refused to touch it because it wasn’t a main dealer part as platinum had claimed, they were worried if they touched it, it would break completely and I would have to pay another £400, I mean I’m probably going to have to do this anyway as it’s like a ticking time bomb. There was a huge stone chip in windscreen when it was sold to me which then cracked & I had to claim off my insurance to get it fixed. 2 years in a row before I brought this car it failed an mot for having a hole in left front tyre which I have now replaced (over £100) I wished I had checked these things before buying but you don’t expect this from a car dealership, don’t know how it passed 3 mots when it failed on this, shows that this company get dodgy mots. My washer jets failed on the mot then passed but when I drove car away they were still broken so again dodgy mot. Flexipipe on exhaust had such a dodgy repair that it would of failed another mot so had to get it done by a garage of my choice and platinum paid for this only after going through my finance company to get that sorted though because at first they refused.
Honestly worst car dealership we have ever used! I wish I wasn’t in such a rush to buy a car and done checks and checked reviews on this company.
There was a social media post I recently saw too and there must of been hundreds of people who had issues with this company.
They are rude when you try to contact them (except they guy who actually sold me the car) and if you leave a review they like to reply with lies and sarcastic comments..which again isn’t very professional is it!
Please do your homework before purchasing from here!!
Update 05/03/25: the ticking time bomb window has now broken so nearly £800 just sorting out the windows one because of a bodge job that was supposed to have been done properly before I was given the car.

Absolutely so impressed with my whole experience since I first contacted them about a possible purchase of a VW Transporter ( never owned one before)
My whole experience was 100% positive..a test drive...a full vehicle appraisal afterwards..reassurance and confidence throughout..with no pressure to buy
Pending a new MOT needed I was assured that anything needed doing would be done..(replacing the timing belt.. water pump..and related pulley..with an oil change and filters..all of which would be included in the pre purchase agreement)
MOT areas were identified as requiring attention and were fully resolved
I cannot thank Jon and the team enough,,for exceptional service and their attention to detail
I can honestly say that I have been so very impressed..and will unresrevedly recommended the Platinum Trade Centre to anyone looking for trusted excellence in the motor trade

Recently i bought a w 3 series . Service was awesome and customer handling its best. Hight recommended

good service and very friendly

What a place to buy a car from brilliant signing for the car and drove away same day. Brilliant fair guy William John morgan.had a great chat very friendly guy. Has don't forget to merthyr boys through and through. Thats all I can say any body who doesn't agree just whants something for nothing. Great garage great set of boys.merthyr boys in it.brian

Stay away from this place I flew from Scotland to buy a van and started driving home and it was in limp mode straight away 2 back wheels were loose snapped bolts in wheels I turned round and drove back to garage where John was meant to meet me but 10 mins before I got to his yard he messaged me saying am not coming after me give £15k for a van 4 hours before it then just back and forth shite. He didn’t want to pay me or fix it John is an Absolute helmet of a man.

I recently bought a car from this dealership, and I must say they went above and beyond to help me, they went through every bit of the car with me,making sure that I was 😊 happy.
I can't thank them enough.

I brought my new Citreon C4 grand Picasso car from this Garage and what you see on line is what you get. Its amazing and the extra work they have done on my car is brilliant.

The manager and staff are very friendly and made me feel very Comfortable at the Garage. would definitely recommend this garage to other people.

Platinum service from John and his team. I purchased a Citroen Grand C4 Picasso from them, after they gave it a service and changed the cam belt and water pump before I took it away from them, after a couple of days it started leaking coolant. I took it back to John's engineer's and they investigated the leak they found a leaking water pump which was a manufacturer's production defect. Yesterday 23rd Oct 2024 I had a phone call from John to say all was fixed and come and pick up your car. What a great service from Platinum car sales and especially from John. Thanks a lot from TONY. By the way the the car doesn't leak any more.

Cannot fault the first class service from sales staff up to John the manager.More than helpful with all aspects from viewing to the actual sale and helping with transferring private number plates,Tax and Always responds to any queries we have over the telephone , first class 5 STAR service, Would recommend John and his staff for their professionalism and trustworthiness, very friendly atmosphere.

Awful customer service.

They claim their vehicles come with a brand new MOT & service. This isn’t true.

Warranty impossible to deal with. Take days and days to reply. You have to pester them. Then they don’t fix the problem properly, refuse to provide me with proof of work. Drag things out as long as possible and then refuse to take any liability or accountability when your warranty ends even though it’s the same issue I reported numerous times when car was under warranty.

Excuse after excuse and when proved wrong just stop replying to emails.

Couldn’t care less that they’ve left me with no working car after less than 4 months!

In the process of seeking legal advice as I’m going to be left over 1k out of pocket due to their negligence and poor customer service.

When collecting my car i was asked to leave a good review on here as they had ‘some sour customers who had left bad reviews’. So glad I didn’t do that.

& Wish I had read these reviews before purchasing.

Would never use again and will advise everyone I know to not use them.

The salesman (Zak) was courteous and professional throughout the whole experience of buying a car, he walked me through all the paperwork and explained every step, all the staff were friendly whenever I made contact about updates on the vehicle I was buying.