During a conversation with PCL staff member Tany, was so helpful, patient kind, thoughtful, compassionate, and with all that said ,still very professional. We both highly recommend asking for her,... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I contacted Fletchers Group and later that day I had a phone call from Alicia. She was pleasant, joyful. Seriously not a single bad word to say about her. She explained everything incredibly well an... Mehr ansehen
Unternehmen hat geantwortet
Just spoken to Daniel, he was very professional, understanding and helpful. He made me feel supported, listened to and at ease during the call. Even though im unsure of which lawyer or if the case wou... Mehr ansehen
Unternehmen hat geantwortet
Patient Claim Line were brilliant from start to finish. They listened carefully, explained everything clearly, and kept me updated throughout. I felt supported and informed every step of the way. Thei... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
The first thing we do at Patient Claim Line is listen. Our team is fully trained to then ask the right questions to ensure all the relevant information available is obtained so that our legal team can very quickly advise you as to whether or not you have a case. The team can answer any questions you may have and we speak in plain English. Once the team has listened to what has happened, and taken all the details they need, these details are passed to our legal team to confirm whether or not you have a case. Our legal team are some of the very best Medical Lawyers and they are experienced in every type of medical claim. For more information visit patientclaimline.com
Medical Negligence Specialists
Vom Unternehmen geschrieben
Our Customer Guarantee
Our Promise to You
We will handle all calls and claims on a no-win, no-fee basis with no upfront fees.
We aim to answer all calls within 30 seconds.
We will never sell your details to other companies and we never cold call anyone.
We will always deal with your call in the strictest confidence.
We will deal with your call in a friendly and caring manner at all times.
We will let you know as quickly as possible whether our legal team believe you have a claim.
If we believe you do not have a claim, we will fully explain the reasons why to give you piece of mind.
Our legal team will be with you every step of the way throughout your claim.
Our legal team will tell you as soon as possible what they believe your claim to be worth.
Kontaktinformationen
Vereinigtes Königreich
- www.patientclaimline.com
4,6
Hervorragend
5302 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
A good start to what hopefully will be a successful claim
Documents well explained but a further round of docs issue was necessary to be couriered out. The evening deadline was missed for courier receipt but no problem, making issue next day and Quick Doc were courteous and helpful when calling in my block of flats, for additional signatures. Hopefully ready to start para legal phase.
9. Februar 2026
Antwort von Patient Claim Line
Hi Mike
Thank you for this thoughtful review.
We're glad to read that the team guided you through the process and that your claim is ready for the next stage.
All the best
Paul
Was veHelped me with my claimry helpful and put me on to a…
Was very helpful and put me on to a solicitor within days
9. Februar 2026
Antwort von Patient Claim Line
Hi Claire
We really appreciate your thoughtful review. It’s fantastic to hear that our team’s knowledge and professionalism stood out during your experience with us. Guiding people with confidence and care is at the heart of what we do, and your feedback means a lot. Thank you again and best wishes as your case develops!
Paul
Very confused.
Very confused.
I contacted them today for a second time after not hearing back after my first enquiry. A call handler told me that I had already contacted them prior to the first enquiry so I can’t submit another enquiry. He gave me a different contact number to phone along with my reference number.
I was confused and checked when the call ended. I hadn’t contacted them so I don’t know where they got my details from or why no one tried to make contact.
I phoned the number the call handler gave me because I have evidence to back up my claims of medical negligence including disability discrimination and refusal of care and treatment, refusal to document anaphylaxis leading to an allergic reaction, etc, and wish to pursue a claim, but the number just rang out.
I guess I’m going to have to go elsewhere because of this is the level of care they provide in the initial stages, what will it be like further down the line? Shame for them when I can guarantee them the evidence they need to win.
Edit to Add: no idea what you’re rejecting because I haven’t spoken to anyone. I don’t know who contacted you initially, but it wasn’t me.
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Patient Claim Line
We are sorry to hear that you feel this way and appreciate how upsetting this experience may have been for you. . We can see that you have been sent a rejection letter outlining the reasons why they were unable to proceed with your claim. We understand that this outcome is disappointing, and we're sorry that they were unable to take your case forward. You are still entitled to seek a second opinion from another solicitor or obtain further guidance from the Law Society website should you wish to explore your options further. While we recognise that this decision has led to your dissatisfaction, the team have done all they can to keep you updated throughout the process and provide client care. We appreciate your feedback and will continue working to improve our services.
Would highly recommend
Would highly recommend, very polite, friendly and professional.
6. Februar 2026
Antwort von Patient Claim Line
We really appreciate your thoughtful review. It’s fantastic to hear that our team’s knowledge and professionalism stood out during your experience with us. Guiding people with confidence and care is at the heart of what we do, and your feedback means a lot. Thank you again and best wishes as your case develops!
Handled my first phone call very…
Handled my first phone call very professional very understanding and made myself relaxed whilst going over a difficult time
6. Februar 2026
Antwort von Patient Claim Line
We really appreciate your thoughtful review. It’s fantastic to hear that our team’s knowledge and professionalism stood out during your experience with us. Guiding people with confidence and care is at the heart of what we do, and your feedback means a lot. Thank you again and best wishes as your case develops!
Patient Claim line, Very helpful
The patient Claim line were so helpful when I rang to enquire about my problem.
After briefly discussing it she then passed me on to a lovely lady, who took some more details and told me the next stages to look out for. Very polite, professional and knowledgeable
5. Februar 2026
Antwort von Patient Claim Line
Hi Leni
We’re truly grateful for your feedback. It means a lot to know that our team was able to provide the level of care and attention you needed during what can be a very difficult time. Your experience matters to us, and we’re glad we could help make the early stages of your claim a little easier. Wishing you all the best as things progress!
The lady that did everything with me to…
The lady that did everything with me to start this case off was amazing
5. Februar 2026
Antwort von Patient Claim Line
Thank you so much for your lovely feedback. We’re really pleased to hear that you felt supported and understood by our team during the early stages. We always aim to make the process as smooth and reassuring as possible, and it’s wonderful to know we made a positive difference. Wishing you all the best as things move forward!
Fast work and no hassle at all
5. Februar 2026
Antwort von Patient Claim Line
We really appreciate your thoughtful review. It’s fantastic to hear that our team’s knowledge and professionalism stood out during your experience with us. Guiding people with confidence and care is at the heart of what we do, and your feedback means a lot. Thank you again and best wishes as your case develops!
Easy to deal with
2. Februar 2026
Antwort von Patient Claim Line
Hi there
Thank you for taking the time to leave a five star review!
We're always pleased to read that the team make the whole process smooth and seamless.
Best of luck going forward.
Paul
very helpful
4. Februar 2026
Antwort von Patient Claim Line
Hi Peter
Thank you for leaving this 5 star review.
It's great to see that our team ticked the box and helped out with your query.
All the best
Paul
Friendly Agent, Quick Promise – But Misleading Process & Rejected After Turning Down Alternatives
I reached out to Patient Claim Line for a medical negligence claim against the local Health Board regarding my wife's COPD care. The lady who took my call was absolutely lovely – empathetic, patient, and listened attentively for over an hour while I detailed the full timeline: years of unmonitored home oxygen (guidelines ignored, no safety sheet provided), steroids despite known intolerance causing hyponatremia from a dextrose drip, hospital-acquired E. coli leading to persistent confusion/delirium, non-consensual catheter insertion without next-of-kin consultation, and unsafe discharge.
She assured me she had enough info to proceed and that Patient Claim Line would pass my enquiry to multiple law firms. I'd receive a text confirming which one took it on, and they'd contact me within 3 working days on no-win-no-fee.
Minutes after the call, I got a text saying Fletchers Solicitors would represent us. When Irwin Mitchell eventually rang to discuss the claim, I turned them down (they'd taken too long), fully believing Fletchers would follow up shortly and we'd move forward to court. This call was made on January 15th. On February 3rd, after complete silence, an email arrived with an attached letter rejecting the case on no-win-no-fee – they'd only proceed if I paid upfront. No proper explanation or discussion, just a shutdown.
Turns out Patient Claim Line is owned and run by Fletchers – so the "multiple firms" promise was misleading from the start. The speedy, reassuring intake built false hope and cost me time/opportunities with other solicitors. The agent herself was brilliant and not to blame – but the process above her feels like a front to hook people before dumping complex cases.
If your claim is serious (like prolonged oxygen mismanagement causing lasting harm), approach with caution – their quick text promise doesn't guarantee follow-through. Disappointed and back to square one.
The reply below is just hot air, smoke and mirrors the reality is these guys will take the easy cases that they make maximum profits from, the 25% cut they take is most lyway way way more than they would have got if one was able to fund the claims themselves. Also it would be better if Trustpilot allowed us to reply directly to the customer services spin, remember this is a front for Fletchers Solicitors, they pretend otherwise by pretending your claim will be sent out to several law firms.
They are now claiming the team did all they could, no they didnt they IGNORED us, had they been upfront from the get go, I could have had Irvine Mitchell considering my case, there dithering has led to me having to start this whole process all over again, I now have the evidence, a Subject Access Report that shows 5 years of medical negligence. I am in the process of now preparing this evidence and will give it directly to whatever law firm I can find to represent me, it will NOT BE Fletchers disguised as Patient Claim Line, their reply below is LAUGHABLE and UNTRUE. from the 15th Jan to the 3rd of February I heard nothing more after I had the text of PCL saying it was Fletchers who had "agreed" to take the case, absolute charlatans.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Patient Claim Line
Thank you for your feedback.
We are sorry to hear that you feel this way and appreciate how upsetting this experience may have been for you. We have requested further information from the solicitors we referred you to and they have confirmed they take care in gathering and reviewing medical evidence to ensure they assess every case to the best of their abilities. We can see that you have been sent a rejection letter outlining the reasons why they were unable to proceed with your claim. We understand that this outcome is disappointing, and we're sorry that they were unable to take your case forward. You are still entitled to seek a second opinion from another solicitor or obtain further guidance from the Law Society website should you wish to explore your options further. While we recognise that this decision has led to your dissatisfaction, the team have done all they can to keep you updated throughout the process and provide client care. We appreciate your feedback and will continue working to improve our services.
Antwort von Patient Claim Line
We really appreciate your thoughtful review. It’s fantastic to hear that our team’s knowledge and professionalism stood out during your experience with us. Guiding people with confidence and care is at the heart of what we do, and your feedback means a lot. Thank you again and best wishes as your case develops!
Very early days
Very early days, but reacted promptly and sent paperwork immediately. Only just signed the forms so still too early to say how well they'll do but promising so far.
2. Februar 2026
Antwort von Patient Claim Line
Thank you so much for your lovely feedback. We’re really pleased to hear that you felt supported and understood by our team during the early stages. We always aim to make the process as smooth and reassuring as possible, and it’s wonderful to know we made a positive difference. Wishing you all the best as things move forward!
Very efficient !
26. Januar 2026
Antwort von Patient Claim Line
Thank you for taking the time to share your experience with us. It’s always encouraging to know that our team made you feel valued and supported from the beginning. We’re committed to being here for every step of the journey, and your kind words truly inspire us to continue providing the best service possible. All the best moving forward!
Contact was fast and informative and is…
Contact was fast and informative and is proceeding well
2. Februar 2026
Antwort von Patient Claim Line
Thank you for taking the time to share your experience with us. It’s always encouraging to know that our team made you feel valued and supported from the beginning. We’re committed to being here for every step of the journey, and your kind words truly inspire us to continue providing the best service possible. All the best moving forward!
The documents were easy to follow and…
The documents were easy to follow and easy to understand
2. Februar 2026
Antwort von Patient Claim Line
Thank you so much for your lovely feedback. We’re really pleased to hear that you felt supported and understood by our team during the early stages. We always aim to make the process as smooth and reassuring as possible, and it’s wonderful to know we made a positive difference. Wishing you all the best as things move forward!
Very kind and sympathetic..
Very kind and sympathetic upon hearing my recent medical difficulties. Took the time to listen and ask thoughtful questions. Explained the process clearly and referred my details on to their panel of solicitors who contacted me the next day.
23. Januar 2026
Antwort von Patient Claim Line
Hi Salmah,
Thank you so much for your review. We really appreciate you taking the time for you too leave such a kind message.
It is great to hear that our colleagues have exceeded your expectations and that they held up to the values that we work by.
Best wishes,
Hafsah
not an easy site to handle haad to try…
not an easy site to handle haad to try several times before i was able to accsess the site
16. Dezember 2025
Antwort von Patient Claim Line
Good morning,
Thank you for your review.
We are really sorry to hear that you were struggling with out website, and we will definitely be feeding this back to ensure something like this does not happen again.
If you are struggling with anything else, please email client.care@blumegroup.co.uk.
Best wishes,
Hafsah
Great service very polite efficient…
Great service very polite efficient would recommend
23. Januar 2026
Antwort von Patient Claim Line
Hi Gary,
Thank you so much for your review.
We appreciate that you how hard and efficient we try to stay for our clients.
Best wishes,
Hafsah
Patient Claim staff were prompt
Patient Claim staff were prompt, professional, efficient, caring, hands-on and knowledgeable in every aspect from the first moment. Their communication including emails, replies and phone calls were outstanding and looking forward to see a successful claim by them. Thanks do much.
20. Januar 2026
Antwort von Patient Claim Line
Good morning,
Thank you for leaving us such a detailed review, we really appreciate this.
This message is truly the upmost kind, the acknowledgement of our service and our colleagues hard work is something we value a lot. We are always here to support in every avenue.
Best wishes,
Hafsaj
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