NFU Mutual Bewertungen 

There are less expensive companies but NFU were excellent in the manner they handled my recent claim. No fuss, good response time and no stalling tactics.

Had my first accident in 50 years of driving and the NFU staff quickly and efficiently got my car collected for repair. Throughout the process NFU kept me updated on progress. Very good repair. Could not fault the whole process.

Premiums worth every penny
Although it can be argued that NFU premiums are higher than other insurers, the recent service we had in response to burst pipe claim was truly excellent - very proactive, fair and transparent even down to the speed of settling the claim overall. I could not fault NFU in any way and I won't for one moment hesitate to continue to insure with NFU - even though I hope we won't be claiming again any time soon.

NFU responded quickly even though it was the busy Christmas period. My car was damaged in a carpark and I did not see who did it; NFU did not question my account of what happened. The garage they recommended was excellent.

The claim was a positive experience, fully paid less the policy excess and a very timely process.

Had NFU for house insurance, and we had a split in the water tank in the loft. Call handlers were great and worked around our busy work schedule. Incredibly helpful when it came to dealing with the clam and work being done. To be honest, we wanted to stay with NFU, but they just got nowhere near the price of other major insurers - I said I was willing to pay more to stay with them, but £1680 v£850 for home insurance was a no brainer.

On 27th March I submitted details for a car insurance quote including my renewal from my current insurers.
I received a confirmation e-mail advising that I would receive a call from them but to date this never happened. I can’t only assume that they could not offer a competitive quote but didn’t have the courtesy to call me to discuss, This was the first time that I have contacted NFU but based on this experience I could not recommend them to anyone.

They took my car for repairing on the 7th December 2025 now 7th April 2026 they are refusing to answer my questions and think I am being unreasonable for thinking 4 months is not really acceptable. For my car being sat in there yard not running, 4 months tax, test and insurance all wasted. I have been contacted by people from the complaints department and they seem to be taking it seriously. But the repair place James Alpe just add day after day after day after day nothing seems to go right ar this place. I feel like I'm being taken for a fool. 12.05.2026 finally got my Car 5 MOUTHS 5 DAYS you had my car. When I collected it I was just handed the keys by the receptionist. I had a quick look at the wing it looked ok. I started the engine to leave and the tyre warning light was on saying check the air pressure so I had to then find a garage with an air pump. After I arrived home on opening door I noticed that on the inside door pannel there was white streaks all over it. There other are little things I could go on but it's not worth it. I am just glad my car is home I will be able to use it after so long not being able to. It went in with 3 little dents in one wing it was returned after being repaired with filler paint that took 5 MOUTHS and 5 DAYS if you think that is acceptable I'm sorry but I don't. I finely got my car back on the 12th May. Please MFU I hope that lessons are learnt from this and steps are taken to prevent kit happening to other people. Thank you Glenn

contacted NFU Mutual for a home and contents insurance estimate (joint policy).
Property details were completely
standard:
3-bed semi in Manchester
Both retired, 2 occupants
No claims history
No CCJs or convictions
Owned outright
Brick construction, slate roof
No flood risk
Despite this, the estimate came back at over £800 per year.
For context, comparable cover from other major insurers for the same details is typically in the £200–£300 range.
I understand NFU positions itself as a premium insurer, but this quote seems significantly out of line with the wider market for a very ordinary risk profile.
Disappointing experience
RE your response- good luck with your current pricing code, you'll need it.

Unlike other insurers I've dealt with, NFU are fantastic, streets ahead of the competition. Fair prices, prompt resolution, don't try to wriggle out of claims. And as a mutual organisation, premiums are changed based only on pay-outs and retaining a surplus, NOT to line the pockets of shareholders and overpaid fat cat directors.

All our vehicles and house insurance is with the NFU. It's reassuring to know that we can contact them and speak with a knowledgeable member of the team without any issues.

After more than 40 years with NFU Mutual, I can honestly say they’ve never let me down. Their team has always been kind, considerate, and genuinely courteous — qualities that seem increasingly rare these days. They take the time to listen and to find the best options to suit all my insurance needs, from pets and household cover to travel and car insurance.
What really sets NFU Mutual apart is their personal touch and attention to detail. They treat you like an individual, not just a policy number. It’s not unusual for them to ask how your pets are after a claim — a small gesture, but one that shows real understanding and care. I fully recommend NFU Mutual for anyone looking for reliable, friendly, and thoughtful service.

From the moment the loss adjuster came to my house I felt in very safe hands. I was looked after and everything was arranged for me from start to finish. I was given a contact number if I had any concerns which took all my worries away. I could not have had better service in my time of need. Thank you

Amazing customer service: so helpful and professional. Our claim was dealt with quickly and efficiently with no quibbling. Highly recommended.

terrible effort from insurers and solicitors to support and protect us from a non fault right off

NFU are the best company for anything you want to insure; They see to everything and always keep you updated with what is going on. Yes they are a bit more expensive than some others BUT they definitely earn it; I have been with them for nearly 30 years, I have all my insurances with them from our farm to our cars/dogs/ horses etc. I will never change from this company because they care.

Excellent stress-free service when I needed a calming, professional resolution.

Lovely, helpful staff that keep their promises and really know their products.
Throughout my claim for a hit-and-run accident I received exemplary service from all NFU staff concerned.
Would highly recommend.